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Driving Digital Transformation in Financial Services - with German Soto-Sanchez of Broadridge
AI in Financial Services Podcast
Invest in the Future: Customer Focus, AI, and Talent
Client-facing functions, such as customer interaction and research, are critical focal points for investment in a rapidly evolving financial landscape, especially with the pressure from fintech and big tech competitors. There is significant capital being channeled into areas that promote growth in customer engagement. Additionally, substantial investment is necessary for enabling AI capabilities, necessitating firms to enhance their digital maturity by establishing advanced cloud platforms for digital transformation. Survey data indicates that 80% of executives prioritize these investments, underscoring the urgency of building AI infrastructure. Finally, talent acquisition and management are vital components often overlooked; organizations must seek, train, and upscale the right individuals while implementing effective change management strategies to facilitate successful adoption of new technologies.
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