AI in Financial Services Podcast Driving Digital Transformation in Financial Services - with German Soto-Sanchez of Broadridge
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Aug 12, 2024 German Soto-Sanchez, Chief Product and Strategy Officer at Broadridge Financial Solutions, shares his insights on digital transformation in financial services. He discusses the importance of understanding AI technology before rolling it out across organizations. Soto-Sanchez emphasizes the value of experimenting with blockchain to foster meaningful dialogue in the ecosystem. He also highlights that even small steps in digital transformation can lead to significant advancements, advocating for a balanced approach to innovation and technology adoption.
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Customer Experience Focus
- Digital transformation in finance has shifted from cost savings to customer experience.
- Fintech and big tech competition are pushing firms to prioritize user experience.
Investment in AI Infrastructure
- Massive investments are being made to enable AI in financial services.
- 80% of executives surveyed are prioritizing investment in advanced cloud platforms.
Talent and Change Management
- Prioritize talent acquisition, training, and upskilling for AI adoption.
- Change management is crucial for successful enterprise-wide AI implementation.