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136. The Art of Disagreeing Without Conflict: Navigating the Nuance
Think Fast Talk Smart: Communication Techniques
The HEAR framework
✨Key takeaways:
- Hedging
- Emphasizing agreement
- Acknowledgement
- Reframing to the positive
Use the HEAR framework for better disagreements:
- Hedge: Use words that introduce uncertainty, like "sometimes," "occasionally," or "some people." Example: *"Some people may prefer working from home."
- Emphasize agreement: Find common ground, even if you disagree on the main topic. Example: "We both want the company to succeed."
- Acknowledge: Demonstrate that you've heard the other person's perspective using your own words. Don't just say "I hear you." Example: "I understand that flexibility is important to you because of your family."
- Reframe to the positive: Avoid contradictions and negations. Express your point in a positive way. Example: Instead of "I completely disagree," say "I think..."
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