Your Law Firm - Lee Rosen of Rosen Institute

These are the tools and products we use and suggest. Some are tried and true. Some were created last week. We update this list with some frequency so we suggest that you bookmark it and come back periodically. Have we used every single product? Nope. But, nearly all of them are used by us or our members at Rosen Institute. There are a few that we included without trying them because they fill a gap in the market which solves a problem some folks desperately need to be solved. Find the tools here. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

The discount discussion comes up in two contexts in the attorney-client relationship. In one situation it's an appropriate, albeit unwelcome conversation. In the other--well, in the other situation, you've already screwed things up. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

20% of our clients cause 80% of our misery. That's 100% accurate based on my observations obtained over thirty years of dealing with clients. Most clients are awesome. They're pleasant to talk to, they do what they're asked, they pay their bills, and they act like decent people. But, a few, just a few are absolutely miserable human beings. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

When the opportunity presents itself, owning an office building is an enticing proposition for a lot of attorneys. I've asked Arizona attorney Scott Stewart to share the advice he's accumulated from purchasing and owning his own building. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

Most of us find the standard financial reports unhelpful and difficult to comprehend. They leave us in the dark on knowing if the information means we're doing well or doing poorly. I can't blame you for hitting delete. Why are you paying for these horribly useless reports? Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

Mistakes we make in our practices can be pretty darn big. Not, "I left the clamp in the chest cavity of the dead guy" big but pretty big. Our mistakes usually cost somebody a big bucket of money. We'd love to fix them. We desperately wish the problem would go away. We'd do anything to solve the problem. If only we could fix it right now so the client would never know... Join the Friday File to get actionable advice about management, finance, marketing, and tech for your practice. It's how successful lawyers build law firms.

It's often not the amazing work that gets the review - it's something else. It's something small and personal. It's something that binds us to the client as one person to another. It's the little things.

Client dissatisfaction is much like a virus. It spreads. It infects everyone in close proximity. Your clients know people like themselves, which means they know potential clients, or maybe even other current clients. They talk to each other, then they go online to talk some more. They vent, they complain, and it lessens the chance of future referrals.

When business gets slow, it's easy to sink into that lethargic, stuck in place, tired feeling. There's a solution to that problem and it's going to take you making a commitment to yourself to do something. It takes action. Do one thing, the next thing, and another thing, and you're off and running. But, it's scary. Putting our heads in the sand feels warm, snug, safe, secure and comfortable. Fear is paralyzing. We avoid action when we feel fear. It's tempting to go back to bed.