Build a Better Agency Podcast

Creating content and having a content marketing strategy have become the bread and butter of marketing agencies, and we have the research to prove it. In fact, many agencies are now saying that 75% of their revenue is coming from content. This week, I'm talking with Steve Pockross and Ryan Sargent of Verblio to go over some interesting research they did about content creation, content ROI, what types of content they create, and more. This episode is packed with information that will hopefully give you some valuable insights into why having a good content marketing strategy is so important these days. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: Steve and Ryan's key takeaways from Verblio's research on content marketing strategy Why it's okay to outsource content creation The shocking ROI of content marketing How to sell clients on the value of content The challenges of creating good content The importance of finding subject matter experts What types of content are the best to reach an audience Why clients are more willing to pay more for high-quality content

For 2021 and 2022, we've been in a job seeker's market where potential employees have more power to make demands. But now, this period is cooling off as we head into a recession. This means you should be able to find good talent for less money and with fewer demands. We know it's hard to compete with big corporations for what we can offer, but many people choose to work with agencies because they're unique and go against the corporate grain. So once you have your star employees, how do you keep them around? This solocast, I'm focusing on how to invest in employee retention, particularly for your star players. This episode will cover three key areas where you can get creative in making your team feel valued and how to implement them in meaningful ways. It's time to put your money where your mouth is and show your team that they matter — because that's almost half of the employee retention recipe. Stick around for the full episode to learn the rest! For 30+ years, Drew McLellan has been in the advertising industry. He started his career at Y&R, worked in boutique-sized agencies, and then started his own (which he still owns and runs) agency in 1995. Additionally, Drew owns and leads the Agency Management Institute, which advises hundreds of small to mid-sized agencies on how to grow their agency and its profitability through agency owner peer groups, consulting, coaching, workshops and more. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: The biggest challenge for agency owners in 2021 and 2022 How to creatively compete with big corporations in your employee compensation Why it's so important to invest in your employees' career growth What star players look for when choosing to work with an agency Developing a greater purpose for the work you do Why your employees care more than just money How caring more will make your team stick around longer

Fear is a familiar feeling in agency ownership. It's easy to feel like you don't know what you're doing or might be missing something important, especially if you're doing it all yourself. In this episode, I'm delivering advice on how to conquer the biggest agency owner fears in a Collabs & Cocktails event hosted by Predictive ROI. Whether it's imposter syndrome, money worries, figuring out how to manage employees, or learning how to collaborate with other agency owners, I have some advice that will help ease your mind and get you back to focusing on the important things. For 30+ years, Drew McLellan has been in the advertising industry. He started his career at Y&R, worked in boutique-sized agencies, and then started his own (which he still owns and runs) agency in 1995. Additionally, Drew owns and leads the Agency Management Institute, which advises hundreds of small to mid-sized agencies on how to grow their agency and its profitability through agency owner peer groups, consulting, coaching, workshops and more. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: The four biggest fears of agency ownership How to eliminate money fears by running things by the numbers Taking care of your employees so that they stick around Why you shouldn't operate on only referrals and word of mouth for biz dev The importance of becoming an authority in your industry Generating right-fit leads Navigating imposter syndrome The right way to collaborate with other agency owners

One of the best ways to establish yourself as a thought leader in your industry and get more right-fit clients is by publishing a book. Often, the people who don't want to publish a book fall into one of two categories: those who don't think they know enough (or think everyone knows what they do) or those who think they have the "secret sauce" and don't want to give it away willingly. Our guest, Henry DeVries, is here to tell us why everyone has it in them to get published, why it's the best way to find new clients who are a great fit to work with your agency, and the seven best ways to market the book once it's written. This episode is packed with tips that will teach you exactly how to set yourself apart from other agencies and get clients contacting you for work, not the other way around. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: Why a book is the #1 marketing tool for an agency How to identify the topic of your book Why giving away your secrets will leave potential clients wanting more Why you know more than you think you do about your industry — so write about it! The "Magnificent Seven" of marketing your new book The spectrum of "getting published" and building your body of work Having a book as a legacy piece for your agency and your accomplishments

Today on the podcast, we're challenging how you approach B2B prospecting. If you've ever been afraid to openly advertise your pricing, roll out a free offer for new customers, or try something completely different from the agency norm, I hope this conversation inspires you to take the risk. In this episode, David Valentine and I discuss how his businesses have grown incredibly by using unorthodox methods to drive sales and keep clients for longer through "Outrageous Offers" and case studies. His agencies have closed 75–85% of their sales by giving clients nothing to lose in working with him. He knows that what companies need most are results — and fast. Tune in to hear what he's learned over ten years of agency experience, the different methods he uses to drive sales, and how he guarantees his clients' happiness. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: What is an "outrageous offer"? How to stop creating roadblocks for your agency to obtain new business The effectiveness of case studies in showing clients how you can guarantee results How to sell results over selling a product Why attaching free offers to a guaranteed outcome works Why transparency will generate new business for you Making yourself irresistible and undeniable to prospects

We always say, "What you measure matters," on the podcast, and today is no exception. To keep you and your team fed, you need to measure metrics in your agency. Without this vital system in place, you likely have no idea how much money is coming in or being spent, which directly affects your team. That's why we have Marcel Petitpas here to teach us all about running your agency by the numbers. He's the expert in AGIs, delivery margins, and profit and loss statements, and he knows how to keep agencies on the right track. In this episode, we'll discuss the most important metrics agencies should already be measuring, how to improve time utilization, calculate billable rates, and the importance of excellent project management. It might seem like an intimidating topic, but we promise that it's not as painful as it looks, and it will make your life so much easier once you make the changes we discuss in this episode. Marcel Petitpas is the CEO & Co-Founder of Parakeeto, a company dedicated to helping agencies measure and improve their profitability by streamlining their operations and reporting systems, a problem he discovered while running his own agency back in his early 20's. He's also the fractional COO at Gold Front, an award-winning creative agency in San Francisco working with brands like Uber, Slack, Keap, and more. As well as the head strategic coach at SaaS Academy by Dan Martell, the #1 coaching program for B2B SaaS businesses in the world. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: The importance of measuring metrics and agency finances The difference between delivery margins and delivery costs Three ways to improve delivery margins How to approach employee utilization differently to boost profitability Why time tracking shouldn't go out the window What to consider when setting billable rates The imperative role project managers play in measuring metrics Where agencies might face challenges in 2023

We've all been hearing it: a storm is coming. Or maybe it's not. Depending on who you ask, we don't know what our economic future holds. But one thing is for sure, if you stay prepared with recession planning, regardless of what the economy is doing, you can hold strong against those unexpected changes much more easily. In this solocast episode, I will share with you the best ways you can start recession planning even if your agency is financially okay right now. It's never the wrong time to start looking at how you can operate better, earn more profit, and keep great clients and employees, no matter the economic outlook. Instead of waiting out the economic storm and wishing you had been better prepared, start making changes today and know that you have the power to pull yourself through anything while still making a profit. You just need to be smart about it. For 30+ years, Drew McLellan has been in the advertising industry. He started his career at Y&R, worked in boutique-sized agencies, and then started his own (which he still owns and runs) agency in 1995. Additionally, Drew owns and leads the Agency Management Institute, which advises hundreds of small to mid-sized agencies on how to grow their agency and its profitability through agency owner peer groups, consulting, coaching, workshops and more. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: Things you should already be doing for recession planning Why you should be raising your hourly rates How to prepare yourself against a longer sales cycle The importance of renewing contracts and locking in good clients now The good and the bad of employee staffing during a recession Why having too much money in your agency is a bad thing The importance of maintaining a good attitude with your team Why you can still be profitable even if there's a recession

What do you think of when you hear about Disney? Fireworks, castles, and happy families all probably came to mind for a moment. But you probably didn't think of dishware — and we're not talking about those cups from the 90s with Lion King characters on them that were in every family's kitchen cabinets. Today's guest, Alvaro Melendez, knows brands deeply in a way that most of us could never even imagine. If you think you know the core of what makes a brand who they are, think again. Alvaro has been developing and using machine learning to measure brand awareness or "Brand Love" for years to help companies, both big and small, understand what makes people connect with them. In this episode, we discuss how Alvaro uses technology to help brands reach a bigger audience. He speaks about how to advertise effectively, how DEI is imperative for brands, and how creativity and technology go hand-in-hand in brand innovation. And, if you're still wondering why Disney is defined by dishware, you'll just have to tune in to the podcast to get your answer. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: How Alvaro and his team are using machine learning to make brands trackable Why organic social is the best way to advertise and promote your brand How machine learning has taught major brands things they never knew about themselves What the PPAI branding framework is, and how to use it to identify major brand metrics How smaller agencies can learn from the experimentation of big brands The importance of making DEI (diversity, equity, inclusion) a huge part of your brand identity Why creativity and storytelling must still be people-centered and collaborative in an automated world

What makes an employee want to stick around at your agency? Every year since 2014, we've been doing the research and compiling it into our Agency Edge Research to help agency owners get to the bottom of how to maintain employee satisfaction. We expected certain things like financial compensation and work-from-home flexibility to be most important this year. Still, we were surprised to find many other desires shining through that have nothing to do with money. This year, Susan Baier returns to help me break down our findings. In our analysis, we'll highlight three categories that most agency employees fall into and how their needs, wants, and levels of loyalty differ across the board. Each group has their own unique way of viewing their role in the agency, how they want to be cared for, and what's missing that would make them want to stay. We'll talk in-depth about each group and how we can best address their concerns to boost employee satisfaction. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: What is the Agency Edge Research Series, and what agency-specific issues does it address? What questions do we ask agency employees when compiling the research? The three categories that most agency employees fall into when looking at employee satisfaction The most important things that employees feel are lacking in the agency culture Where millennials stood out more than other age groups in certain categories What are the driving reasons behind an employee choosing to leave an agency? How to build loyalty in your agency and take care of employees How to identify employees who might be at risk of leaving your agency or agency life altogether

Are you making yourself irrelevant in your agency? We've been talking a lot lately about how important it is to have systems and processes in place so you can work less and get back to doing the parts of agency ownership that you love. But if you or anyone in your agency becomes irreplaceable, you will be stuck in your 60-80 hour work weeks. This week, our guest Jesse Gilmore gives us a thorough breakdown of how to identify single points of failure in an agency—Hint: it's often the agency owner—and how we can create a better flow that helps everyone work together more successfully. When we give our employees the tools they need to work effectively and delegate with other team members, our whole workflow improves no matter who's out of the office that week. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: How to identify single points of failure in your agency If you're the single point of failure, how do you make yourself more irrelevant? Why removing single points of failure is vital for scaling your business How to create systems and processes that aren't cookie-cutter solutions How to carve out time in your already busy schedule to put systems in place What is the difference between a bottleneck and a single point of failure? Timing out changes to your agency's systems and processes How removing single points of failure can improve agency culture