System & Soul

We talk a lot about what leaders need, but what do followers need? According to research from Gallup involving 10,000 people in “follower” roles between 2005 and 2008, leaders who were “perceived to be trustworthy and compassionate and who offer stability and hope have a significant impact on their employees.” In this week’s tips, Benj Miller discusses these essential needs, but also reminds us that we cannot give what we do not have. Before leaders can offer trust, compassion, stability, and hope, they must first possess these characteristics within themselves. To learn more about System & Soul and gaining clarity and control in your business, visit us at SystemandSoul.com. This episode is brought to you by Work from Anywhere. It’s an amazing moment in time, the new era of Work From Anywhere. It’s a time when our post-pandemic environments are opening the door for leadership teams to reconsider how to run great companies in this new Work From Anywhere world. To help with that, our friends at Ninety.io have launched a new channel completely devoted to all things Work From Anywhere, among the leading authorities on Working From Anywhere to support small and medium-sized businesses. It totally makes sense. The Ninety.io technology makes it easy for teams to stay connected as they transition into a Work From Anywhere world. From people and technology, to communication and culture, rely on Ninety.io as a trusted resource for this new era. Stay up on the trends. Explore what’s now and what’s next. Just Google “Ninety.io Work From Anywhere” or Visit them online at ninety.io/WorkFromAnywhereWithNinety.com.

People can make or break an organization. Sometimes leader might even think that their business would be better without the people element. But without people, your organization is going to go nowhere fast. Today on System & Soul, we’re doing another deep dive, this time, into the people component of your business. Time and time again, we see that the healthiest and most profitable businesses are ones that prioritize employee wellbeing through healthy culture, effective problem solving, and compassionate leadership. So we’re doing to dive deep and teach about these three elements of leading people within your organization. To learn more about having a healthy culture in your organization, we recommend going back and listening to our episode with John Ott and being inwardly sound. This episode is brought to you by KeyStone Search. There is no doubt the right Integrator, COO or President can take your business to new heights. The team at KeyStone Search is expert at helping Visionaries, Entrepreneurs and Owners make this crucial hire. No-one has more experience placing these leaders than KeyStone.  If hiring a rockstar second in command is in your future, visit us at www.keystonesearch.com and reach out anytime for more information.

There’s a big difference between being open to questions and actively inviting questions. Asking a question is a vulnerable thing––it implies you don’t know the answer. And, no one wants to feel like the person in last place. But behind whatever big issue your company is trying to solve, there is a great question that needs to be asked. That’s why everyone on your team needs to know they have permission to ask the great, hard, necessary questions that will take your team to the next level. In this S2 Tip we talk about the importance of actively creating a culture where people feel free and comfortable to ask questions. A question could be the very thing you need to solve big issues and gain clarity in your business. S2 Tips is brought to you by Work from Anywhere. It’s an amazing moment in time, the new era of Work From Anywhere. It’s a time when our post-pandemic environments are opening the door for leadership teams to reconsider how to run great companies in this new Work From Anywhere world. To help with that, our friends at Ninety.io have launched a new channel completely devoted to all things Work From Anywhere, among the leading authorities on Working From Anywhere to support small and medium-sized businesses. It totally makes sense. The Ninety.io technology makes it easy for teams to stay connected as they transition into a Work From Anywhere world. From people and technology, to communication and culture, rely on Ninety.io as a trusted resource for this new era. Stay up on the trends. Explore what’s now and what’s next. Just Google “Ninety.io Work From Anywhere” or Visit them online at ninety.io/WorkFromAnywhereWithNinety.com.

Giving and receiving feedback is one of an entrepreneur’s greatest assets. But many of us fall into the trap of thinking that in order to give effective feedback, you either have to be a jerk or your feedback has to be sugarcoated. This week on System & Soul, we talk with CEO of Radical Candor, Jason Rosoff, to learn about his organization’s work helping businesses navigate this very complex but necessary aspect of communication. The process of giving feedback can be affected by so many factors including power dynamics, human complexity, sexism, and prejudice. Jason helps us understand the inner work that must be done in leaders before clear, kind, effective criticism can be practiced in a constructive way. You can learn more about Radical Candor, buy the book, or check out any of their helpful resources by visiting RadicalCandor.com. This episode is brought to you by Delegate Solutions. Many entrepreneurs are overwhelmed, burnt out, and frustrated because they aren't able to spend enough time on their highest and best work.  They know they need to delegate to an assistant, but they don't want the responsibility of managing one. At Delegate Solutions, we provide leaders with a different approach to admin support, without the hassles of committing to an employee.  We support our clients remotely in as little as 1-2 hours per day all the way through to full-time.  Our systematic approach includes customized delegation coaching to help you figure out what and how best to delegate, coupled with a team of thinkers and doers to continually get those things off your plate. We love to help visionary leaders free up time so they can do more of what they love and have a big impact. Learn more about our delegation support system by visiting www.delegatesolutions.com.

Thinking of new, innovative tools and strategies to run your business is always exciting! But for everything you want to start doing, there’s something you need to stop doing. Today’s S2 tip is all about getting a grasp on the many facets of your business’s system and reexamining the things that you need to stop doing. To learn more about achieving clarity and control in your business, visit us at SystemAndSoul.com. S2 Tips are brought to you by Ninety.io. Ninety is a cloud-based collection of the essential business building and awareness tools you need to make running your business almost easy. The clean and extraordinarily intuitive system includes every one of the tools you need to not only run your operating system but cascade it down and throughout your company. Learn more at Ninety.io

What do you want to be known for? What are you actually known for? For most companies, there’s a big gap between those two questions. But, when you close that gap, you’re likely to experience the healthiest form of growth from the most powerful force in the market… your customer. Today on System & Soul, we invite Jeff Henderson, one of Forbes’ 20 Speakers You Should Not Miss, and author of Know What You’re FOR to talk about what it looks like to be the best company for the world, not just the best company in the world. To learn more about Jeff Henderson, visit his website at JeffHenderson.com. This episode is brought to you by Titus Talent Strategies. Titus Talent Strategies exists to equip companies to make the best attraction, engagement, hiring, and development decisions to meet their organization’s people and performance objectives. We’re here to help you get the right people, in the right seats and be the best team members they can be, guaranteed. This is not your traditional recruiting model. Our approach has led to measurable results for our clients and lasting partnerships. Learn more at titustalent.com.

Perhaps one of the biggest topics today, when it comes to team health, is vulnerability. If you’re tired of hearing about vulnerability, you probably don’t understand what it is or how useful it can be to your organization. So, what does vulnerability actually look like on a team? In today’s S2 Tip, Benj and McKenzie talk about some helpful ways to understand vulnerability so that you can create a safe culture in your team. Safety is important because it precedes vulnerability. When people step out with vulnerability and are met with safety, it forms an inclusive culture in your organization with the freedom to learn from, contribute with, and challenge others on the team. These are critical aspects of a team who can identify solutions to big issues and navigate obstacles in your business. To learn more about the improving the health of your own business, take System & Soul's 5-minute Business Health Diagnostic.  S2 Tips are brought to you by Ninety.io. Ninety is a cloud-based collection of the essential business building and awareness tools you need to make running your business almost easy. The clean and extraordinarily intuitive system includes every one of the tools you need to not only run your operating system but cascade it down and throughout your company. Learn more at Ninety.io.

Dreaming big is intimidating when so much feels uncertain. That’s why many business leaders would rather lead their company to a safe (often overcrowded) destination instead of taking on the daunting task of navigating to a destination no one has been before. This week we discuss three key questions your organization has to answer in order to identify where you want to plant your flag in the ground. Setting your destination will strengthen the soul side of your business. It will help you put a plan behind your aspirations. This is going to challenge you to think bigger than you already are and to identify what motivates you regardless of circumstances. To learn more about gaining clarity and control in your business, visit us as SystemAndSoul.com This episode is brought to you by KeyStone Search. There is no doubt the right Integrator, COO or President can take your business to new heights. The team at KeyStone Search is expert at helping Visionaries, Entrepreneurs and Owners make this crucial hire. No-one has more experience placing these leaders than KeyStone.  If hiring a rockstar second in command is in your future, visit us at www.keystonesearch.com and reach out anytime for more information. Additional Resources: Think Again by Adam Grant

Defining your organization’s core values is key to providing clarity and control in your business. But defining your values improperly can leave you trapped––operating your company outside of its innate strengths. Today on S2 Tips, Benj Miller walks through Patrick Lencioni’s three Value Traps. These are the pitfalls that organizations often experience when they set their values based on what is not core to their organization. By avoiding these traps, you will gain more clarity and control in your business by embracing what is unique to your organization, identifying what values are current and relevant to your organization, and setting values that are innate to your identity and ethos. To learn more about gaining clarity and control in your business, visit us at SystemAndSoul.com. S2 Tips are brought to you by Ninety.io. Ninety is a cloud-based collection of the essential business building and awareness tools you need to make running your business almost easy. The clean and extraordinarily intuitive system includes every one of the tools you need to not only run your operating system but cascade it down and throughout your company. Learn more at Ninety.io

When you introduce yourself to someone new, you probably start with your name and what you do for a living. But that doesn’t hold a candle to the incredibly complex, unique, interesting person that you really are or to the contribution that you are making to the world. Your business is the same way. Most of the ways people will experience your business are on the surface level––name, mission statement, product, etc. But everything on the surface is a result of something deeper. It’s the essence of your organization––your ethos. Today on System & Soul, we’re taking a deep dive into the ethos of your organization. Essentially, your ethos answers the question, “Who are we as an organization?” For many business leaders, the answer to this question can be elusive and hard to grasp. But identifying your ethos will give your employees the language to embody the essence of your organization and provide your customers and clients a clear picture of how your organization can best serve their needs. That’s why, today, we take the mystery out of defining your business’s ethos and discuss the three components of ethos to help you answer that question for yourself. To learn more about your ethos and understanding what your organization can be the best at, check out the System & Soul Hedgehog Tool here.  To partner with one of our System & Soul coaches and give your organization clarity and control, visit our website. This episode is brought to you by Delegate Solutions. Many entrepreneurs are overwhelmed, burnt out, and frustrated because they aren't able to spend enough time on their highest and best work.  They know they need to delegate to an assistant, but they don't want the responsibility of managing one. At Delegate Solutions, we provide leaders with a different approach to admin support, without the hassles of committing to an employee.  We support our clients remotely in as little as 1-2 hours per day all the way through to full-time.  Our systematic approach includes customized delegation coaching to help you figure out what and how best to delegate, coupled with a team of thinkers and doers to continually get those things off your plate. We love to help visionary leaders free up time so they can do more of what they love and have a big impact. Learn more about our delegation support system by visiting www.delegatesolutions.com.