Wayne McCulloch is the Global Head of Customer Success for Google Cloud SaaS products. He is also the author of a recently-published book called The Seven Pillars of Customer Success, which Jeremey lauds as the best book on customer success he’s ever read. Wayne touches on why empathetic people in customer success need to step up, why CS need to understand their job is not to sell, and why it’s important not to focus so much on churn. Visit SalesLoft.com for show notes and insights from this episode.

Kevin Gilman is the National Account Executive over at American Public Media, which produces and distributes many award-winning public radio programming and podcasts. In this episode, Kevin talks about starting out as a journalism major, the nuances of selling ads for public radio, and how dramatically marketing has changed with the proliferation of digital. Visit SalesLoft.com for show notes and insights from this episode.

Brandon Bornancin is the CEO and Founder of Seamless.AI, which helps the world connect to opportunity by finding emails and cell phones for anyone. In this episode, Brandon reveals why Tom Brady is the most inspirational winner to him, role plays a sales call live with Jeremey and flexes his motivational speaker skills. Visit SalesLoft.com for show notes and insights from this episode.

Ashvin Vaidyanathan is the VP of Customer Success and Insights at LinkedIn. He is also the former Chief Customer Officer at the dominant customer success platform Gainsight and the author of The Customer Success Professional's Handbook. Ashvin and Jeremey discuss the current and future state of customer success, including its evolution and some of those pesky questions that surround it today. Visit SalesLoft.com for show notes and insights from this episode.

Dasha Vasilyeva is a Director of Sales East for 6sense, an account engagement platform that helps B2B organizations achieve predictable revenue growth. Dasha and Jeremey talk about her career journey, from being the top rep five years running to successfully managing other people. Visit SalesLoft.com for show notes and insights from this episode.

Nikki Minzenmayer is a Corporate Account Executive at Snowflake, a data platform built for the cloud. Nikki provides a fresh recollection about what it's like to get started in sales, talks about how technical use cases can help generate revenue, and reveals how she developed her business acumen. Visit SalesLoft.com for show notes and insights from this episode.

Andy Bergen is the Chief Customer Officer at Seismic, a company focused on ensuring that sellers have the right content at the right time. In this episode, Andy reveals what involving the support team really shows customers and discusses the importance of selling to the value that your product provides. Visit SalesLoft.com for show notes and insights from this episode.

Tricia Gellman, the CMO at Drift, has over 20 years of marketing experience building brands and leading change at some of the world's most iconic companies, such as Apple, Adobe, and Salesforce. SalesLoft’s CMO and guest host Sydney Sloan talks with Tricia about aligning go-to-market planning, partnering with sales, and brand-building. Visit SalesLoft.com for show notes and insights from this episode.

Ian Koniak is the Strategic Account Director at Salesforce, one of the leading CRM platforms. In this episode, learn why Ian changed his mindset to prioritize the success of his customers and the benefits of truly understanding company culture. Visit SalesLoft.com for show notes and insights from this episode.

Jen Allen is a Key Account Executive at Challenger Inc,  a business management consultancy. In this episode, Jen talks about how to effectively engage clients during the sales process and how to create alignment with your buyers . Visit SalesLoft.com for show notes and insights from this episode.Visit SalesLoft.com for show notes and insights from this episode.