The MikedUp Show

In this insightful episode of The MikedUp Show, we sit down with Bill Lowman, the current Chairman and former CEO of American Pacific Mortgage (APM), to delve deep into the art of leadership, scaling a business, and fostering a culture that thrives even in the most competitive industries. With over two decades of experience at APM, Bill has been at the helm of one of the country’s largest independent mortgage banks, guiding it through unprecedented growth, industry shifts, and internal transformations. Throughout this episode, Bill shares his leadership journey, offering listeners a rare look into the strategic vision that has driven APM to achieve milestones, such as a record-breaking $22+ billion in funding and the successful transition to an Employee Stock Ownership Plan (ESOP). Bill's story is one of passion, perseverance, and a relentless focus on the fundamentals, and it's evident that his approach to leadership is what sets him apart. He talks about the principles that have shaped his career and led to APM's success, most notably the "Billisms"—three core philosophies that have guided his decision-making and leadership style over the years. The first, which he shares in this episode, is a piece of wisdom passed down from Angelo Mozilo, the former CEO of Countrywide Financial: “As a leader, don’t be transactional; be transformational.” Bill expands on this idea, explaining how transformational leadership fosters long-term success, encourages a strong organizational culture, and allows leaders to inspire and uplift their teams beyond the day-to-day tasks. It's this forward-thinking approach that has helped Bill steer APM through market fluctuations and industry changes while ensuring the company remains rooted in its core values. Listeners will learn about the other two "Billisms" that Bill applies in his leadership, teasing out lessons that are applicable to leaders across industries. He emphasizes the importance of surrounding yourself with the right people and discusses his hiring philosophy, which is rooted in a simple yet powerful observation: how often someone uses "we" versus "I" during an interview. For Bill, a candidate's ability to focus on teamwork, collective success, and collaboration speaks volumes about their potential fit within APM’s culture, where every employee is treated as a crucial piece of the larger puzzle. This focus on “we” over “I” is not just a hiring tactic but a foundational element of how Bill has built a company culture that values teamwork, mutual respect, and shared success. Throughout the conversation, Bill also discusses the evolution of APM under his leadership, from its early days in Buffalo to its current position as a national powerhouse licensed in 49 states and the District of Columbia. He offers listeners a candid look at the challenges and opportunities that come with leading such a large organization and explains how he has balanced strategic growth with operational efficiency. His emphasis on sticking to the fundamentals, even as technology evolves and market conditions change, is a key takeaway for anyone looking to build a lasting business. In Bill’s view, while innovation is crucial, it’s the basics—sound leadership, financial discipline, and a strong team—that ultimately drive success. One of the most interesting aspects of this episode is Bill’s discussion of the ESOP at APM, a unique initiative that has given employees a stake in the company’s success. Bill explains how the ESOP has not only created an economic driver for employees but also fostered a sense of ownership, responsibility, and engagement throughout the organization. By aligning the interests of the company with those of its employees, Bill has created a win-win scenario that has paid off in terms of both morale and performance. This is a critical lesson for leaders in any industry: by giving employees a stake in the company's success, you create a culture where people are motivated to go above and beyond because they know their efforts directly impact their own financial well-being. In addition to sharing his personal leadership philosophies, Bill touches on his advocacy work within the mortgage industry. As a longtime leader in the space, Bill has been an active voice in pushing for regulatory reform, affordable housing solutions, and industry-wide improvements. His work with the Mortgage Bankers Association and the California Mortgage Bankers Association has helped shape policies that benefit not just APM but the broader mortgage industry as a whole. Bill’s commitment to the industry is a testament to his belief in giving back and ensuring that the industry he loves continues to thrive and evolve. By the end of this episode, listeners will have a comprehensive understanding of what it takes to lead a top-tier organization in the competitive mortgage industry. Bill’s emphasis on people, fundamentals, and transformational leadership offers valuable lessons for leaders at all levels. Whether you're looking to scale your business, improve your leadership skills, or simply gain insights from one of the mortgage industry’s most respected executives, this episode is packed with actionable takeaways that you can apply to your own career. Tune in to hear Bill Lowman’s incredible story, learn from his years of experience, and discover the leadership strategies that have made American Pacific Mortgage a true industry leader.

This week’s episode of The MikedUp Show is a special live recording from the New England Mortgage Bankers Conference, held from September 11-13, 2024, in Portsmouth, NH. Hosts Mike Kelleher and Michael Zau are joined by an impressive panel of industry leaders to discuss the most pressing challenges and opportunities in the mortgage space today. Featuring Rick Roque from RealTalk Fridays, Jeremy Potter from Next Belt Strategies, Brock Cassidy from NewZip, and Brian Vieaux from FinLocker, this episode offers a wealth of insights for anyone navigating the ever-evolving landscape of the mortgage industry. The panel kicks off by diving into the vibrant atmosphere of the New England Mortgage Bankers Conference, reflecting on the key themes and discussions that have been shaping the event. Rick Roque, newly on board with NFM Lending, shares his personal experience with building a brand within the mortgage industry, particularly the unique hurdles and rewards of making a high-profile career move in today’s environment. He offers valuable insights into how loan officers and independent mortgage bankers (IMBs) can carve out their space, especially as competition increases and the market continues to shift. Jeremy Potter from Next Belt Strategies follows up with an in-depth exploration of how lenders and financial institutions can better position themselves for success. He covers everything from consumer expectations to the technological advancements that are reshaping the way business is conducted in the mortgage sector. His expertise in market strategy provides listeners with actionable tips on how to stay ahead of industry trends, embrace innovation, and tackle the regulatory challenges that can often impede progress. Brock Cassidy from NewZip offers a fresh perspective on how technology is transforming the homebuying experience. From digital closings to innovative data solutions, Brock emphasizes the importance of embracing new tools and platforms to streamline processes, enhance customer experience, and ultimately drive business growth. His segment provides practical advice for mortgage professionals looking to leverage tech-driven strategies to stay competitive in a fast-moving industry. Brian Vieaux from FinLocker brings a wealth of knowledge about financial wellness and how tools like FinLocker are empowering consumers to take control of their financial journeys. He explains how financial literacy and personal finance management tools are becoming crucial in helping potential homeowners achieve their goals. In a market where affordability continues to be a major issue, Brian’s insights highlight the importance of educating consumers and equipping them with the right tools to successfully navigate the homebuying process. His focus on financial empowerment offers a compelling narrative on how loan officers can add value beyond just processing loans, by becoming trusted advisors to their clients. Throughout the episode, the panelists engage in a lively discussion about the future of the housing industry, with a particular emphasis on the importance of branding in today’s competitive market. Whether you’re an experienced mortgage professional or new to the field, this episode provides essential strategies for personal and business branding that can help set you apart in a crowded marketplace. The conversation also touches on broader industry trends, such as regulatory changes, housing affordability, and the impact of economic shifts on lending practices. From start to finish, this episode is packed with expert advice, real-world examples, and forward-thinking strategies. As the mortgage landscape continues to evolve, this conversation is more relevant than ever for anyone involved in real estate finance, lending, and homeownership. Whether you’re focused on personal branding, market positioning, or technological innovation, this episode offers a comprehensive look at the tools, strategies, and mindset needed to succeed in 2024 and beyond. Tune in for an insightful, action-packed discussion that delves into the key issues shaping the future of the mortgage industry, featuring some of the brightest minds and most innovative leaders in the field.

In this episode of The MikedUp Show, we sit down with David Battany, the Executive Vice President of Capital Markets at Guild Mortgage, to unpack key trends and challenges that will define the housing industry in the years ahead. David’s 30+ years of experience give him unparalleled insight into how the mortgage market will evolve, especially as we look toward 2025. The housing crisis remains one of the most pressing issues in the country, and David discusses the role a new White House administration will play in shaping the future of homeownership. A key focus of the episode is affordable housing and how the industry can overcome its over-reliance on credit scores as the primary determinant for mortgage eligibility. David highlights that 22% of potential buyers fall below the 620 credit score threshold or lack credit history altogether, but many are financially stable, with high incomes and cash reserves. David argues for leveraging digital data to paint a fuller picture of these individuals’ financial health, which could help close the affordability gap. David also touches on the importance of financial literacy in ensuring people stay in their homes after purchasing them. Once someone owns a home, they not only build wealth but also become more invested in their community. This episode delves into how homeownership drives wealth creation, helps close the wealth gap, and strengthens neighborhoods. Join us for an in-depth conversation with one of the mortgage industry’s leading experts, where we cover everything from the future of housing policy to the critical need for financial literacy. Whether you're a lender, homebuyer, or industry professional, this episode is packed with insights that will shape the future of homeownership in the U.S.

In this episode of The MikedUp Show, we delve into the essential aspects of homeownership with our special guest, Daniel Smith, the visionary founder of Keepingly. As the driving force behind this innovative platform, Daniel has dedicated his career to simplifying the complexities of managing a home. Keepingly isn't just another tool; it's a comprehensive solution designed to empower homeowners to make informed decisions about their most significant investment—their home. Daniel's journey from his early days in Trinidad and Tobago to becoming a prominent figure in the U.S. digital landscape is nothing short of inspiring. With a background that spans various industries, including digital marketing, product management, and strategic consulting, Daniel has a wealth of experience that he brings to the table. His insights into the housing market are rooted in both his professional expertise and personal experiences as a homeowner. Throughout the episode, we explore how Keepingly is reshaping the way homeowners approach the management and maintenance of their properties. Daniel shares his philosophy on leadership, emphasizing the importance of accountability, transparency, and continuous learning. These principles have not only guided him in his entrepreneurial ventures but have also influenced the development of Keepingly as a tool that truly understands the needs of homeowners. We discuss the pressing issue of financial inclusion and how Keepingly is making strides in ensuring that homeowners, regardless of their background, have access to the resources and knowledge they need to sustain their investment. Daniel highlights the importance of bridging the gap in financial services and the role Keepingly plays in promoting equity and fairness in the housing market. As the conversation unfolds, Daniel reflects on the challenges faced by new homeowners—navigating the myriad responsibilities that come with owning a home, from managing finances to maintaining the property and maximizing its value. He shares anecdotes from users who have benefited from Keepingly, illustrating how the platform is not just a tool but a trusted companion in the homeownership journey. Listeners will gain valuable insights into the housing industry, the future of homeownership, and the critical role technology plays in this space. Whether you're a seasoned homeowner or just starting your journey, this episode offers a wealth of knowledge to help you manage your assets better, ensuring that your home remains a source of pride and financial security.

This week on The MikedUp Show, we’re honored to host Michael Brady, the Executive Vice President, Chief Information Officer, and Chief Information Security Officer of LeaderOne Financial. With a rich background in operations, strategic planning, and business process improvement across multiple industries, Michael shares his unique insights into the evolving mortgage landscape. As the industry continues to transform with the integration of cutting-edge technologies like AI and advanced data analytics, Michael emphasizes the crucial role of leadership in steering this change. Throughout the episode, Michael discusses the importance of adapting to technological advancements while staying true to the foundational principles that drive success in the mortgage business. He sheds light on how mortgage professionals can leverage AI to enhance data aggregation and enrich their outreach strategies, ultimately enabling more personalized client interactions and increased business opportunities. However, Michael also warns against relying solely on technology, stressing the need for loan officers to continually develop their expertise to remain competitive. Michael’s perspective is particularly valuable for those in leadership positions, as he explores the delicate balance between implementing innovative technology and ensuring that teams are equipped to handle these changes. His experience in leading a successful organization like LeaderOne Financial provides practical advice on how to foster a culture of continuous learning and improvement. By the end of the episode, listeners will have a clear understanding of how to harness the power of mortgage technology to lead better, improve operational efficiency, and drive long-term success.

In this week's episode of The MikedUp Show, we sit down with Jorge Campodonico, the driving force behind City Lending Inc., to uncover the secrets to his success in the mortgage industry. Jorge's journey is nothing short of remarkable, having immigrated to the U.S. at 19 with a vision and the determination to make it big. He shares how mentorship and hard work paved the way for him to rise from a loan officer to the COO of a thriving mortgage company. Jorge dives into the strategies that have positioned City Lending Inc. as a rising star in the industry, with a focus on discipline, innovation, and an unwavering commitment to culture transformation. He explains how facing challenges head-on and embracing change has been critical to their growth. Listeners will gain valuable insights into what it takes to build a successful brand in today's competitive market. Michael Kelleher and Michael Zau complement the conversation by exploring the mindset required to lead and grow in the mortgage industry. From understanding the importance of strategic planning to recognizing the need for proactive leadership, this episode is packed with actionable advice for anyone looking to elevate their career in mortgage lending.

In this week's episode of The MikedUp Show, Michael Kelleher delivers an emotionally charged exploration of failure and resilience through his personal story. Reflecting on his journey with the mortgage tech startup Easy Mortgage Apps, Michael provides an unfiltered account of what it's like to face entrepreneurial challenges head-on. From the early days of ambition to the harsh realities of the market, he shares the strategic missteps and tough decisions that shaped his path. His story is not just about setbacks but about finding strength in adversity and learning how to adapt and pivot when things don't go as planned. Michael's openness offers a rare glimpse into the heart of entrepreneurship, highlighting the importance of resilience and the ability to bounce back stronger after a fall. He delves into the lessons learned from failure and the critical role of self-awareness and humility in personal and professional growth. This episode is a guide for anyone looking to understand the power of perseverance and the value of lessons learned from mistakes. Meanwhile, co-host Michael Zau contributes his insights on the nature of fear and its impact on our lives. He emphasizes that the other side of fear often holds the greatest rewards, and by facing our fears, we unlock new potentials for success and fulfillment. Zau discusses the necessity of developing deep connections in the sales world and stresses the importance of authentic engagement in building lasting relationships. He challenges listeners to think about their approach to networking and collaboration, asking originators to consider whether they would seek referrals from peers who have exited the industry. By tuning in to this episode, listeners will gain a deeper understanding of how to navigate the complex emotions tied to failure and the strategies to transform setbacks into opportunities for growth. It's a conversation that underscores the resilience required in both business and life, offering practical insights and inspiration to keep moving forward.

The MikedUp Show takes a personal turn as hosts Michael Zau and Mike Kelleher share their inspiring journey from humble beginnings on the Clubhouse app to the evolution of their podcast, through two seasons of MoreTalk Radio Show, culminating in the revamped MikedUp Show. This episode is a treasure trove of insights on building a successful talk show or podcast. Join Michael and Mike as they unpack the tools, strategies, and unwavering dedication that have driven them to consistently produce engaging content for over a year. From practical advice on starting your digital journey to a specially crafted deck for loan officers looking to amplify their online presence, this episode is a must-listen for anyone eager to dive into the world of podcasting or elevate their digital footprint. With the credibility of 52+ weeks of uninterrupted, live podcasting in the real estate and mortgage industry, Michael and Mike offer invaluable guidance on navigating the digital landscape. They also discuss how vendors and loan officers can collaborate with Adopt The Brand to enhance their digital presence and connect with a wider audience. Don't miss this episode, packed with actionable tips and behind-the-scenes stories, offering both a reflective look back and a forward-thinking perspective on the future of digital engagement.

In this transformative episode of The MikedUp Show, we tackle one of the hottest topics in the real estate industry: Will buyers' agents become obsolete like travel agents? Our guest, Dain Ehring, a distinguished FinTech leader with over three decades of experience, shares his unique insights on this pressing question. With the NAR settlement going into effect on August 17th, the landscape for lenders and borrowers is about to change dramatically. Dain breaks down what this settlement means for you and how it could reshape the dynamics of buying and selling homes. This episode is a must-listen for anyone looking to stay ahead of the curve in the mortgage and real estate sectors. We also discuss the importance of exceptional customer service. In one of the biggest transactions of their lives, homebuyers deserve a seamless and supportive experience. Learn how to make the consumer the focus of your business strategy for greater success. Additionally, Dain provides practical advice on optimizing your Loan Origination System (LOS). Discover how a well-designed LOS can boost efficiency, enhance client interactions, and contribute to your business growth. Whether you're refining your current system or seeking new strategies, Dain’s expertise will guide you. Dain Ehring combines his deep knowledge of technology and real estate with actionable tips to help you navigate industry changes and improve your practice. His leadership experience at companies like CoreLogic and Tavant adds a wealth of knowledge to our discussion. This episode isn't just about understanding market changes; it's about equipping you with the mindset and tools to adapt and succeed. Dain shares strategies for choosing the right services, building strong customer connections, and becoming a better originator.

Get ready for an exciting episode of The MikedUp Show! This week, we're thrilled to welcome Chuck Iverson, a leading figure at Mason McDuffie Mortgage (Mason Mac), to share his expertise on navigating the ever-changing mortgage and real estate landscape. In this dynamic one-hour conversation, Chuck delves into the critical importance of adapting to change in today's market. With his wealth of experience, he provides a bird's-eye view of the mortgage and real estate industry, offering insights that are both profound and actionable. Chuck sheds light on the behaviors, attitudes, and techniques that loan officers need to thrive. He talks about what used to work in the past but doesn't anymore, giving you a clear roadmap on what to focus on now. From top-of-the-funnel metrics to the necessity of being out there, bringing in business, Chuck covers it all with his unique perspective. Networking is key in this industry, and Chuck shares his proven strategies on how to expand your network and reach. Whether you're a seasoned professional or just starting, his tips are practical and easy to implement. In this episode, you'll discover: Why adapting to change is crucial in the mortgage industry A big-picture view of the current mortgage and real estate market Essential behaviors and attitudes for loan officers Techniques that are outdated and what to do instead The importance of understanding top-of-the-funnel metrics How being proactive can drive your success Effective strategies to expand your network and reach Don't miss out on this chance to learn from one of the best in the business. Chuck Iverson's insights will inspire you to elevate your game and stay ahead in the competitive mortgage and real estate market. Tune in for a conversation that's as enlightening as it is engaging! Subscribe to The MikedUp Show on your favorite podcast platform to stay in the loop with our latest episodes. If you found value in this episode, share it with your colleagues and friends. Your support helps us continue to bring valuable content to you.