The SupplyChainBrain Podcast

David Morin, Chief Customer Officer at Narvar, dives into the staggering $101 billion problem of consumer return fraud impacting e-commerce. He discusses the thin line retailers must walk between preventing fraud and preserving customer satisfaction. Innovative solutions like boxless returns and advanced loyalty programs are highlighted as strategies to improve the experience while combating fraud. Morin also emphasizes the role of technology and personalized customer data in navigating this complex issue, making it a must-listen for retail professionals.

Automation promises to bring huge rewards to the modern-day warehouse. But doing it right is no simple task.

How does the world’s largest retailer protect itself against a slew of supply chain disruptions?

Call smaller warehouses finally afford the automation they need to complete with larger operators?

In an uncertain economy, how are small to medium-sized businesses tackling the challenge of inventory management?

Smaller warehouses are gaining access to automation, leveling the playing field with larger operators. The impact of robotics on worker morale and efficiency creates a complex interaction between technology and human labor. While automation raises concerns, it also has the potential to create new roles and enhance worker engagement through gamification and augmented reality. The aging workforce presents unique challenges, yet automation can empower workers to take on more creative tasks, blending human insight with technological advancements.

Delve into the gap between supply chain strategy and execution, focusing on the role of automation and human resources. Explore the ongoing challenges post-COVID, emphasizing the need for strategic alignment and effective communication. Discover how technology should adapt to diverse operational needs rather than fit a one-size-fits-all approach. The importance of empowering frontline workers for successful tech adoption is highlighted. Continuous monitoring and engagement with performance metrics are vital for ongoing improvement and operational optimization.

Forget about those rare Black Swans and unexpected supply chain disruptions. In parcel shipping, certain headaches are a constant.

Are manufacturers engaged in a mass exodus from China? And if so, where are they going?

What can truck drivers do to embrace a healthier lifestyle?