Making Chips Podcast for Manufacturing Leaders

As new manufacturers step into ownership, one challenge shows up faster than almost any other: building a team. Before you can scale production, invest in automation, or grow revenue, you need people — and not just any people, but a workforce that can grow with the business. That's where this conversation fits. In this episode, MakingChips is sharing a powerful discussion from Manufacturing Executive, where host Joe Sullivan sits down with John Loyack, Vice President of Economic Development for the North Carolina Community College System. Together, they explore what happens when workforce development is treated as critical infrastructure — the same way we think about roads, utilities, and power. Using North Carolina as a real-world example, John explains how long-term investment in education, customized training, and public–private collaboration has helped manufacturers start, scale, and stay competitive. These systems didn't appear overnight. They were built intentionally, with the understanding that skilled people are foundational to economic growth. The conversation digs into how workforce ecosystems actually function behind the scenes, from customized training programs to leadership development and upskilling. It also highlights why one-size-fits-all solutions rarely work, and how manufacturers can better engage with state and regional resources to support their teams. As you listen, consider this episode a wide-angle view of what it takes to build a manufacturing business that lasts. For aspiring shop owners and young entrepreneurs, it offers context that often gets overlooked early on — but makes all the difference long term. Segments (0:00) Why we're sharing a Manufacturing Executive episode (1:49) Why workforce should be treated as critical infrastructure (3:58) Joe introduces John Loyack and North Carolina's manufacturing strategy (10:33) Defining what "workforce as infrastructure" really means (13:42) Why we created Hire MFG Leaders: culture-first recruiting for manufacturers (14:20) How NC EDGE and customized workforce training programs work (20:51) Gorilla76 — revenue-focused industrial marketing (22:44) Leadership development as part of workforce strategy (25:27) Factur: Building consistent sales pipelines for manufacturers (30:59) Where manufacturers can learn more about NC EDGE (32:00) IMTS Exhibitor Workshop dates and registration details Resources mentioned on this episode Workforce as Critical Infrastructure: Following North Carolina's Model Connect with John Loyack on LinkedIn Why we created Hire MFG Leaders: culture-first recruiting for manufacturers Gorilla76 — revenue-focused industrial marketing Factur: Building consistent sales pipelines for manufacturers Why you should join us at the 2026 IMTS Exhibitor Workshop Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Kicking off a new year often comes with big goals, bold plans, and fresh momentum. But before chasing what's next, we decided to slow down and focus on something more foundational: our core values. In this episode, we share the behind-the-scenes process of defining the values that will guide MakingChips through 2026 and beyond. With the help of Jim Mayer, we took the ideas, behaviors, and instincts that had shaped the brand for years and intentionally put words around them. We talk about why core values are more than slogans on a wall. When done right, they become filters for decisions, hiring, investments, partnerships, and even the content we create. We also challenge a common misconception: that shared values require everyone to think the same way. Instead, strong values allow for diversity of background, belief, and perspective while still pulling people in the same direction. Along the way, the conversation blends humor, honesty, and real-world examples from manufacturing shops that live their values every day. From having fun at work to taking responsibility seriously, we explore how culture, action, and consistency are deeply connected. Whether you're running a shop, leading a team, or building a brand, this episode offers both inspiration and a practical framework for defining values that actually get used, not ignored. It's a reset for the year and a reminder that intentional culture is never accidental. Segments (0:00) Work, play, and why loving what you do matters (3:37) Why we decided to define our core values intentionally (4:19) Mission versus values and how they work together (6:30) Why we decided to do this exercise (7:28) Join us at the 2026 IMTS Exhibitor Workshop (9:35) Why shared values don't require identical beliefs (11:09) What core values are not and why posters don't work (13:57) Dissecting aspirational versus practical values (16:05) The process we used to define our values (20:52) Value #1: Elevating our Metalworking Nation (22:33) Value #2: Being real, raw, and bold (23:17) Investing in ProShop is an investment in your business (25:25) Value #3: Action is the outcome: say it, do it, own it (27:56) Value #4: Serious about manufacturing, never too serious about ourselves (33:16) Value #5: Contagious energy and unstoppable passion (35:43) A practical framework for defining your own values (37:42) Why we created Hire MFG Leaders (and why you should use it) (38:51) Putting values to work in reviews, hiring, and decisions Resources mentioned on this episode Join us at the 2026 IMTS Exhibitor Workshop Invest in ProShop, invest in your business Check out Hire MFG Leaders for your next hire Kyra Tillman of BTM Industries Connect with Jim Mayer to define your core values Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

We've kicked off a lot of years on MakingChips, but never quite like this. To start 2026, we decided to try something completely different. Instead of bringing on a shop owner, a technology provider, or an industry expert, Mike and Paul invited three artificial intelligence chatbots to join the conversation. No prep calls. No talking points. Just live questions and real-time answers from Miles (from Sesame), Gemini, and ChatGPT. The result was equal parts fascinating, funny, and just a little bit eerie. In this episode, we explore what happens when you ask AI the same kinds of questions we ask manufacturing leaders every week. What should machine shops focus on in 2026? How do you increase throughput? Where is growth coming from? And can a chatbot actually understand culture, leadership, and systems inside a machine shop? Along the way, we react in real time to the different personalities and strengths of each tool. Miles sounds uncannily human and leans hard into people and culture. Gemini delivers concise, structured answers around automation and data. ChatGPT takes a broader strategic view of markets, customers, and growth opportunities. Each one brings something different to the table, and none of them sound quite the same. This episode isn't about replacing human judgment or experience. It's about curiosity. It's about new tools. And it's about kicking off the year with a reminder that learning, experimentation, and asking better questions still matter, whether those questions are aimed at a peer, a mentor, or an AI. If you're looking for a lighthearted but thought-provoking way to start 2026, this one's for you. Segments (0:00) Kicking off the episode and setting up a very different kind of guest (1:22) Why we decided to interview AI to start the year (2:50) Asking Miles: the top three things machine shops should do to succeed (4:55) How Factur can generate new opportunities for your shop (6:00) Reacting to AI advice on people, data, and flexibility (7:13) Digging deeper with Miles on culture, mission, and core values (11:50) Bringing on Gemini and asking about maximizing throughput in 2026 (13:20) Automation, machine monitoring, and practical first steps (15:21) AI search, discoverability, and how customers may find shops in the future (16:21) Why you need to join us at the 2026 IMTS Exhibitor Workshop (18:29) Real-world experiences with machine monitoring and productivity gains (19:38) Bringing in ChatGPT to talk sales growth and new markets (22:36) Growth sectors and what may accelerate in the years ahead (24:11) Practical strategies for breaking into new customers and markets (27:19) Reflecting on how far AI tools have come in just a few years (28:36) Letting AI summarize lessons from decades of machine shop conversations (32:15) Why we love Phoenix Heat Treating for outside processing (33:30) Reacting to AI-generated insights on people, process, and growth (34:08) Final takeaways and why curiosity still matters Resources mentioned on this episode Get a free report about the opportunities available to you at Facturmfg.com/chips Join us at the 2026 IMTS Exhibitor Workshop MakingChips Interviews ChatGPT about Manufacturing Leadership, 342 Why we love Phoenix Heat Treating for outside processing Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

As we close out 2025, we're wrapping up more than just a year. This episode marks the conclusion of the Machine Shop MBA series, a collaboration with CLA and Modern Machine Shop built around insights from the Top Shops benchmarking program. What started as a practical exploration of shop metrics ends with a much bigger question: what truly separates shops that survive from shops that endure? For this final chapter, we're joined again by Brent Donaldson of Modern Machine Shop, who helped kick off the series earlier in the year. Drawing from hundreds of shop visits and years of benchmarking data, Brent helps us connect the dots across operations, finance, leadership, and strategy. Together, we reflect on a clear shift happening across manufacturing: moving away from pure "rise and grind" thinking and toward intentionally designed systems. Throughout the episode, we revisit five deceptively simple questions pulled directly from the Top Shops survey. These questions challenge assumptions and expose where real opportunity lives. From RFQ response time and revenue per employee to reinvestment discipline, standardized scheduling, and succession planning, each one reinforces a central theme we've explored all year. Rather than chasing the next machine or relying on one big customer, the most resilient shops we see are building repeatable processes, measuring what matters, and reducing dependence on tribal knowledge. This conversation serves as both a reflection on what we've learned through the Machine Shop MBA series and a call to action as we head into 2026. If there's one takeaway we hope sticks, it's this: the shops that last aren't just collections of people and equipment. They are systems. Designed on purpose. Improved on purpose. And built to outlast any one individual. Segments (0:00) Wrapping up 2025 and closing out the Machine Shop MBA series (0:36) Why we created the series and partnered with CLA and Modern Machine Shop (2:25) Why you need to head to the 2026 IMTS Exhibitor Workshop (4:34) The shift from viewing shops as machines and people to viewing them as systems (7:52) Moving from survival mode to disciplined, systems-based thinking (12:33) Top Shops Question #1: RFQ response time as a competitive advantage (15:55) Top Shops Question #2: Revenue per employee as a true efficiency metric (17:15) What's Your Method? The unique financing process with Methods Machine Tools (26:47) Grow your top and bottom line with CliftonLarsonAllen (CLA) (27:37) How automation, workholding, and systems increase output per person (32:16) Top Shops Question #3: Reinvesting in equipment, software, and training (36:50) Why consistent reinvestment beats sporadic big spending (37:51) Top Shops Question #4: Standardized scheduling versus tribal knowledge (40:22) How poor systems create stress and constant firefighting (43:05) Top Shops Question #5: Leadership and ownership transition planning (46:01) The Top Shops 2026 Benchmarking survey opens February 1st, 2026 (47:27) How benchmarking accelerates maturity and reveals real gaps (48:19) How we use the Top Shops survey as part of annual strategic planning (49:19) Looking ahead to 2026 and continued collaboration (50:00) Why we love the SMW Autoblok catalog and quality (51:11) Final call to action and why benchmarking matters Resources mentioned on this episode Why you need to head to the 2026 IMTS Exhibitor Workshop What's Your Method? The financing process with Methods Machine Tools The Top Shops 2026 Benchmarking survey opens February 1st, 2026 Check out the SMW Autoblok catalog and quality Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Some episodes are planned. Others are produced. And then there are episodes like this one—where the setting, the people, and the moment all collide into something memorable. For the 500th episode of MakingChips, the team gathered once again At the Boring Bar for an unfiltered, bourbon-fueled roundtable with leaders from across the manufacturing ecosystem. Recorded live at Roush Yates Manufacturing Solutions during the Top Shops Conference in Charlotte, this special annual episode brings together shop owners, executives, advisors, and industry partners for the kinds of conversations that usually happen after the microphones are turned off. The drinks are poured, the guardrails come down, and the real stories start to flow. What emerges is an honest discussion about what truly separates top-performing shops from the rest. Not hype. Not buzzwords. But culture, systems, communication, and the discipline to do the hard things consistently—especially when cash flow is tight, customers are demanding, and complexity is rising. From benchmarking through the Top Shops survey to navigating OEM power dynamics, cash flow strain, customer communication, and the maturity of manufacturing as an industry, this conversation reflects how far the industry has come—and how far it still needs to go. Along the way, there are laughs, sharp takes, personal stories, and more than a few lessons earned the hard way. This is At the Boring Bar. And for Episode 500, it's exactly where the MakingChips conversation belongs. Segments (0:00) Setting the scene at Roush Yates Manufacturing Solutions during Top Shops (1:47) Introductions from shop leaders, OEMs, advisors, and industry partners (6:14) What actually separates Top Shops from the middle of the pack (10:15) Core values, culture, and leadership maturity (15:57) IMTS, trade shows, and the pressure to bring something new (22:06) Marketing, differentiation, and industry buzzwords (26:00) AI, automation, and separating real value from hype (31:51) Cash flow realities and long payment terms (37:15) OEM power dynamics and positioning as a second source (45:57) Communication as a competitive advantage (55:40) Systems, standards, and operational discipline (1:02:10) Data visibility, professionalism, and rising expectations (1:12:45) Scaling culture, teams, and leadership (1:26:45) Developing people and building trust (1:37:15) Industry maturity and cross-industry learning (1:47:45) Final reflections from At the Boring Bar Resources mentioned on this episode CliftonLarsonAllen (CLA) Top Shops IMTS 2026 Methods Machine Tools Connect With the Guests/Hosts Isaac Burton Jason Davis Nick Goellner Mike Payne Paul Van Metre Jamie Marzilli Leslie Boyd Jon Star Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

What happens when a machine shop does everything right operationally but still feels exposed when markets shift, customers pull back, or one industry cools overnight? In this episode of MakingChips, the conversation turns squarely toward one of the most uncomfortable and misunderstood areas of manufacturing leadership: proactive sales and diversification. We're joined by Gabe Draper, founder of Factur, and Alan Hartmann, CEO of Hartmann's Inc., a multi-generation Texas manufacturer. Gabe shares a raw and honest origin story that starts with growing up in a manufacturing family, fighting to save a struggling shop, riding the oil and gas rollercoaster, and ultimately losing nearly everything when the downturn hit. That experience became the catalyst for building Factur, a company designed to help shops avoid reactive, last-minute sales cycles by intentionally filling their pipeline. Alan brings the perspective of a well-run, highly capable shop that realized success alone wasn't protection. With major customers concentrated in just a few industries, Hartmann's needed diversification, not because business was slow, but because resilience matters. Through their partnership with Factur, Alan explains how proactive sales, clearer positioning, and market intelligence led to rapid customer growth, industry expansion, and the confidence to invest in new capabilities. We unpack the difference between scarcity and abundance mindsets, why most shops accidentally commoditize themselves, and how sales, operations, and finance must work together as equal legs of the stool. From aerospace and medical to space flight and Swiss machining, this episode offers a candid look at how manufacturers can stop waiting for the phone to ring and start taking control of their future. Segments (0:00) Holiday banter and introducing guests Gabe Draper and Alan Hartmann (4:32) Grow your top and bottom-line with CliftonLarsonAllen (CLA) (5:09) Gabe Draper's origin story and what led to founding Factur (10:53) The danger of customer and industry concentration (13:55) Alan Hartmann's multi-generation shop story and long-term customer relationships (18:22) Reactive vs proactive sales and why diversification matters (22:31) Breaking down Factur's full sales funnel (26:03) Why technical "hunters" outperform generalist sales roles (28:16) "What's Your Method": Aerospace Success with Zach from Methods (34:50) Check out the SMW Autoblok catalog for your workholding (36:04) Choosing the right sales and marketing services with Factur (40:02) Scarcity vs abundance mindset in shop growth (42:58) Using sales insights to justify equipment investments (46:05) How one new customer quickly became a top account (48:37) Managing risk across aerospace, medical, and space markets (51:11) Filling your capacity with the right work first (55:30) Sales specialization as shops scale (56:22) How manufacturers can engage Factur for market intelligence (1:00:13) Talent challenges and Hire MFG Leaders Resources mentioned on this episode Grow your top and bottom-line with CliftonLarsonAllen (CLA) Methods Machine Tools Check out the SMW Autoblok catalog for your workholding Get your free market intel report at https://facturmfg.com/chips/ Hire your next leader using our recruiting service—Hire MFG Leaders Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Larry Robbins, President and CEO of SMW Autoblok Corporation, brings over 45 years of manufacturing wisdom. He shares hilarious and eye-opening anecdotes about his early career, workplace culture, and the importance of integrity in hiring. The discussion dives into the value of modular workholding, dubbed 'magic hands', and why investing in quality equipment is crucial. Robbins also tackles the future of manufacturing, advocating for flexibility, better processes, and the need for transparency in vendor relationships.

In this special episode of MakingChips, we broadcast from the EBITDA Growth Systems Double Your Value Planning Event—a gathering designed to pull shop owners out of the day-to-day grind and force intentional thinking about long-term growth. This year's event was hosted at the Sandvik Coromant facility in Mebane, North Carolina, creating a perfect backdrop for conversations about planning, strategy, and culture. Paul is joined by three key voices who bring decades of hard-earned manufacturing wisdom: Jim Carr, a founding voice of MakingChips; Zach Overton, who is deep in the trenches of leading a multi-generation shop through transition and growth; and David Capkovitz, co-founder of EBITDA Growth Systems, whose strategic coaching framework is the backbone of this entire event. They pull back the curtain on why the event exists, how planning actually becomes actionable, and how shops can double their value in three years. Together, they dive into the realities every manufacturer faces—financial blind spots, operational challenges, cultural shifts, succession dilemmas, and the emotional weight of leadership. David's perspective as a coach blends seamlessly with Jim and Zach's lived experiences, creating a conversation that's equal parts strategic and deeply human. This episode highlights why stepping away from the shop floor is often the missing link for achieving the next level of growth. Whether you're planning for 2026, building resilience for a generational handoff, or simply trying to stop fighting fires, the insights shared here offer a clear direction forward. And yes—there's also a Cheerwine Old Fashioned or two. If you're ready to plan your next chapter with more clarity and confidence, this episode gives you the mindset and the roadmap to get started. Segments (0:00) Setting the scene: EGS happy hour, heaters, and Cheerwine Old Fashioneds (1:11) Paul and Jim revisit the origins of MakingChips and Jim's full-circle moment (2:35) What the Double Your Value Planning Event is & how it's grown under EGS (3:32) Introducing Zach Overton and his connections with Paul & Jim (4:36) Jim's memories and insights from advanced machining processes (6:38) Grow your top and bottom line with CliftonLarsonAllen (CLA) (7:14) David explains why EGS created the event and its planning philosophy (10:23) The power of peer-to-peer conversations among manufacturers (11:54) Identifying obstacles to growth and building criticality assessments (13:15) Zach shares his takeaways from stepping out of day-to-day firefighting (15:26) Jim describes how EGS supports Carr Machine as a Fractional CFO (18:08) Lighter moments: drink taste-testing and event humor (19:53) Invest in your business by investing in ProShop ERP (21:27) Zach explains how David coaches Overton Industries operationally (24:15) How manufacturers can start planning intentionally for 2026 (28:08) Why shop owners need guidance, accountability, and encouragement (30:11) Culture as the foundation of growth: reflections on Mike Hirsh's talk (32:13) Jim's transformation story: shifting from a lifestyle business to scalable growth (36:21) Why you need to check out the SMW Autoblok catalog (37:31) Did older generations only want lifestyle businesses? (39:00) Zach on pushing back in automotive to protect margins (40:38) Navigating multi-owner family decisions and succession complexity (42:12) David reflects on the personal relationships EGS builds with clients Resources mentioned on this episode Connect with EBITA Growth Systems Connect with Jim Carr on LinkedIn Connect with David Capkovitz on LinkedIn Connect with Zach Overton on LinkedIn Connect with Mike Hirsh on LinkedIn Peter Doyle on Machine Shop MBA and Machine Shop Mastery MC070: Leadership, Action, and a British Accent – with Sean Holt Invest in your business by investing in ProShop ERP Why you need to check out the SMW Autoblok catalog Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Charlie Hushek, the fifth-generation president of Phoenix Heat Treating, shares his remarkable journey through crisis in a family-owned business. He faced the daunting task of rebuilding company culture and systems after losing vital certifications and navigating the challenges of COVID. Charlie emphasizes the critical role of transparency and shared values in turning chaos into clarity. His innovative approaches, including profit-sharing and a focus on emotional wellness, illustrate how leadership can thrive under pressure, defining a blueprint for recovery and resilience.

Join Joey Jones of Aerotech Machining, Jamie from Midway Swiss, Mike Bauer of Marathon Precision, and Allison Giddens from Wintech as they share their secrets to success live from the NASCAR Hall of Fame. Joey reveals how pallet automation revolutionized their operations. Jamie discusses running multiple machines with minimal labor through robotics. Mike explains his 'Spider Web Strategy' of buying machines to attract customers. Allison champions employee-focused HR practices, showing how community engagement and culture transformation lead to excellence. Each guest brings invaluable insights and humor!