Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

Guests: Adam Walter and Sean Lardo join the show to discuss the concept of asking better questions of your clients and then "listening" to their answers. Then present them with a better QBR meeting with a live shareable dashboard of projects, status and goals. The single pane of glass for account management that allows account managers to show clients the value they bring to the table and have better conversations with them. === Website: https://www.managedservicesplatform.com/YouTube Channel: https://www.youtube.com/humanizeITMicrosoft 365 Apps Exploited through CVSS 9.8 Bug... Patch Now! https://tinyurl.com/ytbwfmw3Florida Man from Different Earth Naked in Palm Beach: https://tinyurl.com/ynx2fpv3Florida Man Series Coming to Netflix: https://tinyurl.com/5duaadv6  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

Gradient MSP is a platform designed to help Managed Service Providers (MSPs) grow through data and billing integrations. Gradient MSP's Synthesize integration program and open API platform allow MSPs to bridge the gap between invoices and reconciliation, making billing simpler and more profitable. The platform offers tools like Billable that provide a simpler view of what needs to be billed, how profitable the business will be when tightening up the billing process, and how much time can be saved every month by reconciling user support and CSP quantities.=== Website: https://www.meetgradient.com/Upcoming Webinars and More: https://www.meetgradient.com/upcoming-eventsFlorida Man Attacked By Gator on Front Porch: https://tinyurl.com/53x4dd22  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

One of the biggest mistakes people make is not taking the time to define their brand, including their values, purpose, and mission. Without a clear understanding of what your brand stands for, it's difficult to communicate it effectively to your audience or clients.=== Buy Bobby's Book: https://amzn.to/3SDJrtN"Build Your Brand Like You Give A Shit" is a book by Bobby Gillespie that focuses on understanding and focusing a brand on values that matter. The book emphasizes the importance of embracing your purpose and unleashing your potential to build a brand that stands out from the rest. By looking the same as everyone else, you can't possibly build awareness, engagement, and word-of-mouth marketing. Instead, you should focus on values that matter to you and your customers.=== Propr Website: https://propragency.com/Propr is a brand strategy and creative agency that offers a range of services to help businesses build their brand, improve their visibility, and connect with their target audience. === Florida Man: https://tinyurl.com/yh7pfs8v  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

AlertOps is a comprehensive incident management software platform that helps organizations streamline their incident response process, minimize downtime, and improve operational efficiency. AlertOps can help an MSP scale by quickly mobilizing and activating the right response with rapid and automated escalation policies with features such as live-call routing 24/7, on-call schedule management, and advanced escalation policies. AlertOps was named the winner of ConnectWise's 2022 PitchIT Accelerator Program. The program is designed to showcase potential offerings that could be built or integrated into the ConnectWise platform. AlertOps offers a real-time, intelligent, automated alert management and response orchestration tool for MSPs to maximize the efficiency of their service desk.=== AlertOps Website: https://alertops.com/ConnectWise Pitch IT 2023: https://www.connectwise.com/theitnation/pitchitFlorida Man: https://tinyurl.com/2p85fzr8  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

Corey Fruitman is my guest today. Corey is the founder and owner of Instant Housecall, which he started in 2007. Easy to use features:Remotely access unlimited PCs and Macs on-demand and unattended. Subaccounts that you can sell to let your customers access their own unattended PCs . Multi-monitor in multiple windows. Branded top to bottom for your business, right down to the system tray and desktop icon. No keys, codes or PINs, making it easy even for novice PC users to connect. === Website: https://instanthousecall.com/Sign up before March 31 and mention "Uncle Marv" to receive 50% off the first six months. === https://tinyurl.com/bdzpnw7c === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

What was he doing between last October and February 1? As you would expect, Rob and I chat about that What you didn't probably expect was all the other stuff Rob and I talked about, such as, Rob doesn't love chickens. Be sure to listen closely as Rob describes his love for MSPs and what is right and wrong in our channel. Hint... he corrects me twice. === Pax8 is the cloud marketplace for IT professionals to buy, sell, and manage best-in-class technology solutions in one place with one monthly bill. To learn about Pax8, visit https://www.pax8.com/en-us/To learn about Pax8 Beyond 2023 conference, visit https://www.pax8beyond.com/ - Early Bird Pricing Through March 31  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

We last spoke about diversity in 2020 when the show was called Podnutz Pro. In today's show, we're taking a step back to ask the question, where are we now? Back then, there was a lot of talk from companies that diversity in tech was important. Has there been any change? Dave Sobel shares his findings from the latest diversity report conducted by MSP Radio. Diversity Report Q4 2022: https://www.businessof.tech/diversity-report/With all the reports and statistics, does that mean talking about diversity is easy? Not really. However, Nicole Debourg-Kahn describes how Syncro took on the challenge and created the most diverse leadership team that I have come across in our industry. It started with something called a "hackathon" where Syncro chose to make a space that focused on awareness training and racial healing. === Nicole DeBourg-KahnNicole DeBourg-Kahn is Syncro’s Chief People Officer, where she’s focused on providing the best environment in which team members can grow and feel true fulfillment. She is an accomplished HR professional and has established herself as a thought leader and trusted advisor. Syncro is an integrated business platform for running a profitable managed services provider (MSP). It offers PSA, RMM, and remote access in one affordable package. Website: https://syncromsp.com/=== Dave SobelDave Sobel is the host of the Business of Tech podcast and owner of MSP Radio, a destination for technology news and insights in the IT Solution Provider community. Dave is a leading expert in the delivery of technology services, with over 20 years of experience in the industry. Website: https://www.mspradio.com/  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

If you don't mind going off the rails to talk about football for a few minutes, enjoy the rest of the podcast as Sean Lardo and I discuss the upcoming 16-week of vendor competition. PitchIT is presented by ConnectWise, an award-winning Professional Automation Service (PSA) platform that helps MSPs with tools that help manage service delivery. Some of the key features of ConnectWise include ticket management, project management, time tracking, invoicing, reporting and more===== Links PitchIT Application: https://tinyurl.com/mrx3b4bp- Interested but have questions? Email PitchIT@ConnectWise.comIT Nation Secure (June 5-7, 2023) https://tinyurl.com/5apwx8huIT Nation Connect (November 8-10, 2023) https://tinyurl.com/3t9ybjuwNews: Florida Hospital STILL using pen and paper after cyberattack: https://tinyurl.com/ycxp827s === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

Compliance Risk is a cloud-based platform that helps organizations manage their compliance and risk management programs in one centralized place. Managed Service Providers can save time, save money, reduce the risk of compliance violations, and ensure that their programs are up-to-date and effective. Polygon by Compliance Risk is a centralized platform for creating, managing and enforcing policies. Along with automating many of the manual tasks associated with policy management, Polygon includes a library of pre-built policies and templates, manages stakeholders, and monitors policy compliance and policy violations. ===== Website: https://compliancerisk.io/- Use discount code "unclemarv" for a 10% discount. ===== News: Rob Rae takes his talents to Pax8: https://tinyurl.com/5x6c2t8y === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

Jay McBain is the Chief Analyst for Global Channels at Canalys, an independent analyst company. He is a leading channel and ecosystem industry analyst and the world's leading expert in partner, channel, and ecosystem technology. Canalys research shows that there are now 223 companies forming the ecosystem software landscape. These companies represented US$3.9 billion in channel category revenue and raised over US$3 billion in private equity funding last year. The latest Canalys forecasts show that this channel software market will reach US$8.9 billion in revenue by 2027.=== Links for this episodeCanalys Website: https://canalys.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast