The Higher Ed Geek Podcast

Amy Swank, Executive Director of Parent and Family Programs at the University of Oregon, joins Dustin to unpack the transformative potential of family engagement in higher ed. Drawing on two decades of experience and her work with CampusESP and AHEPPP, Amy shares how institutions can strategically cultivate meaningful, lifelong relationships with parents and families—not just for student support, but to boost philanthropy, increase retention, and foster belonging.Guest Name: Amy Swank - Executive Director of Parent and Family Engagement, Philanthropy, and Student Life at University of OregonGuest Social: LinkedInGuest Bio: Amy Swank brings over 20 years of experience in higher education and currently serves as the Executive Director of Family Engagement, Philanthropy, and Student Life at the University of Oregon. A nationally recognized leader in parent and family engagement, Amy has a deep understanding of what families expect and need throughout their students' college journeys. At Oregon, she has built innovative programs that connect families to campus life, foster philanthropic support, and directly enhance the student experience.Amy is known for building meaningful, lasting relationships with families through intentional communication, proactive support, and inclusive opportunities for involvement. Her work not only strengthens the university's connection with families—it creates tangible impact for students. Amy also served as Past President of AHEPPP: Family Engagement in Higher Education, where she helped shape the national conversation around best practices in family engagement. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Dustin hosts Christopher Schmidt, Global Director for Client Support at Transact Campus, who brings a wealth of knowledge from the tech and military realms. They dive into the often-overlooked importance of tech support in modern higher education, showcasing the need for organized systems to address complex demands. Christopher discusses balancing tech automation with personal engagement and highlights strategies for retaining institutional knowledge. The conversation also spotlights the crucial role of proactive planning and cybersecurity in enhancing user experience.

In this discussion, Erika Orris, Senior VP of Operations at American Public University System, shares her extensive experience in enhancing digital education for adult learners. She delves into personalized program pathways and AI-powered tools that redefine student support. Erika highlights the importance of tailored guidance, efficient communication, and innovative systems that facilitate stress-free learning journeys. Her insights into the evolution of online education present a roadmap for institutions aiming to prioritize student-centric solutions.

What makes a tech stack work for people, not just processes? In this energizing episode, Dustin chats with Sarah Kotlinski, Director of Enrollment Systems and Analytics at Gettysburg College, about the real art behind edtech integration. Sarah shares her “three gates” framework for evaluating tools, how she turns everyday tech into superpowered solutions, and why she’s a firm believer in departmental independence with intentional collaboration. You’ll leave with practical ideas for managing your systems better—and maybe even rethinking how you define success in digital transformation.Guest Name: Sarah Kotlinski - Director of Enrollment Systems and Analytics at Gettysburg CollegeGuest Social: LinkedInGuest Bio: Sarah Kotlinski is the Director of Enrollment Systems and Analytics at Gettysburg College, where she is building a tech stack designed to engage, inform, and simplify every step of the enrollment journey. With over 35 years of experience in higher education, Sarah brings deep expertise and a collaborative spirit to her work.Beyond Gettysburg, she is a Technolutions Slate Community Ambassador and the founder and leader of the Slate Training user group. She also co-facilitates the Slate–Common App user group, mentors new Common App member institutions, and serves on both the CampusESP Customer Advisory Board and the College Board’s Enrollment Solutions Strategic Advisory Group. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

In this bonus episode recorded live from the eduWeb Summit, Dustin sits down with Eric Butler from Modern Campus about how today’s content management systems are powering smarter, more personalized digital experiences for students. From AI-powered personalization to low-code flexibility for campus editors, Eric shares how Modern Campus is helping institutions turn their websites into dynamic, student-first platforms—without overwhelming their already stretched teams.Guest Name: Eric Butler - Senior Account Manager at Modern CampusGuest Social: LinkedInGuest Bio: Eric Butler currently serves on the Account Management team at Modern Campus. He has a deeply personal desire to improve the quality of relationships and overall performance of his clients. He helps customers launch new technology platforms, extend the use of their existing tools to reduce friction, and improve overall student satisfaction. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

In this bonus episode recorded live from the eduWeb Summit, Dustin speaks with Thomas Steinman from Halda about how AI is reshaping the future of admissions and marketing—one prompt at a time. From demystifying AI in the hands-on “AI Studio” at the event to making the case for stronger data integration, Thomas breaks down what higher ed pros need to know about creating more personalized, scalable student experiences. The theme? Start small, stay curious, and let the data do the heavy lifting.Guest Name: Thomas Steinman - Director of Strategic Partnerships at Halda.AIGuest Social: LinkedInGuest Bio: As Director of Strategic Partnerships at Halda, Thomas Steinman helps to transform the way higher education institutions engage with prospective students. He works with his teams to craft red-carpet web experiences that captivate and inspire. Thomas is proud to help schools reimagine their online presence, revolutionizing how they connect with students and showcase their value. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

What does it take to design an institution around students who work full-time, raise kids, serve in the military, or all of the above? In this conversation, National University President Dr. Mark Milliron shares how NU has been built from the ground up to meet the needs of today’s learners—and why that's not a side hustle, it’s the whole hustle. With a laser focus on access, flexibility, and outcomes, Mark lays out a compelling vision for student success that’s as rigorous as it is human-centered.Guest Name: Dr. Mark D. Milliron, President, National UniversityGuest Social: LinkedInGuest Bio: Dr. Mark David Milliron is an award-winning leader, author, speaker, and consultant who works with universities, community colleges, K-12 schools, foundations, corporations, associations, and government agencies across the country and around the world.He serves as President and CEO of National University (NU), one of the largest private, nonprofit universities in the United States. NU is designated as a Hispanic-Serving Institution (HSI) and has a 50-year history of innovating around the needs of military, working, and nontraditional students.In addition to his work with NU, Dr. Milliron helps catalyze positive change in education through his service on the boards and advisory councils of leading-edge education organizations, including the Trellis Foundation; Bennett College; the Global Online Academy; Civitas Learning; the Mastery Transcript Consortium; and ISKME/Open Education Resource Commons. He also holds an appointment as a Professor of Practice in the College of Education at The University of Texas at Austin. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

In this bonus episode recorded live from the eduWeb Summit, Dustin sits down with Sean Fitzpatrick, CMO at Overit and former higher ed marketing leader, to unpack how AI is transforming the SEO landscape. From structured data to conversational content and zero-click search, Sean explains how institutions can stay visible and relevant in an AI-first web. The takeaway? It’s not about fighting the change—it’s about riding the wave with intention.Guest Name: Sean Fitzpatrick - Chief Marketing Officer at OveritGuest Social: LinkedInGuest Bio: Sean Fitzpatrick currently serves as the Chief Marketing Officer at Overit. He provides strategy and marketing program management for a range of clients at the agency. As an experienced marketing director and strategist, Sean’s strengths are his creativity, drive and leadership. He thrives on finding clarity within complexity and meeting ambitious business goals. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

In this bonus episode recorded live from the eduWeb Summit, Dustin chats with Destinee Mack from Workzone about how project management is evolving to meet the unique demands of higher ed. From managing competing priorities to streamlining collaboration between teams and agencies, Destinee shares how WorkZone is helping colleges and universities work smarter—not harder—without needing a full-time project manager on staff.Guest Name: Destinee Mack - VP of Customer Success at WorkzoneGuest Social: LinkedInGuest Bio: Destinee Mack is an experienced customer experience and success executive with an extensive track record of customer value attainment and expansion. A passionate leader, wife, mother, mentor and friend, she believes that a detailed understanding along the customer journey is the key to developing a strategy that allows both customers and businesses to achieve their desired outcomes. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Derek Bierman, Chief Information Officer at Doane University, is a strategic tech leader dedicated to enhancing student success and institutional efficiency. In this engaging discussion, he shares insights on the complexities of digital transformation in higher education. He dives into the balance of innovation and budget constraints amidst rising cybersecurity threats. Derek also emphasizes the need for adaptability in educational strategies, showcasing how flexibility can help institutions thrive in an ever-changing tech landscape.