The Dentalpreneur Podcast w/ Dr. Mark Costes

Today's episode is the first half of a lecture presented by Dr. Mark Costes from the recent Scaling from Clinician to CEO summit hosted by Polaris and DSI in Denver, Colorado. In this lecture, Dr. Costes discusses his evolution from a team-based practice with no org chart to a systemized practice. He reviews the protocols and frameworks he implemented to improve efficiencies and remove himself as the bottleneck in the business. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

A virtual concept in conducting dental consultations is changing the game and streamlining front office workflow. But it is not just teledentistry, as Joe Chickerillo would attest to. Imagine automating responses to new leads through video funnels tied in with your marketing channels. Check this out if you want to maximize new patients, reduce barriers to entry and double your case acceptance average. EPISODE RESOURCES https://www.yourvirtualconsult.com https://www.wonderistagency.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

Dr. Mark Costes joins Dr. Steven Wingfield and Dr. Aman Kaur in a panel moderated by Brian Colao at the recent Dental Whale Summit in Las Vegas. They tackle DSO-specific issues on scaling group practices such as how it can be a revenue drain, top-line revenue vs. EBITDA as practice valuation metric, common group practice mistakes, and revenue cycle management, among others. EPISODE RESOURCES https://summit.dentalwhale.com/event/business-summit-2022/ https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

In the conclusion of this two-part episode, Dr. Mark Costes gets into a case study of how DSI elevated a Mastermind member to Black Belt level without having to produce more dentistry. This, he achieved, by establishing financial baselines, setting ideal expense ratios, recapturing potential revenue, and correcting inefficiencies in the business. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

What does it take to have an elite practice? Dr. Mark Costes breaks down the blueprint in terms of foundation, systemization, patient experience, patient acquisition, human resources, and overhead and cash flow control. In this two-part episode, he fills the business education void in dental school with a crash course on practice management on steroids. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

If you think workplace culture seems too subjective to measure, Dr. Mark Costes' recent talk at the Dental Whale Summit belies that. Using core values as indicators of your culture's strength, he zeroes in on how team members can embody these foundational principles. He also touches on a win-win performance management system where everyone contributes to your overarching purpose. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

The shortage in the dental workforce is just one of the many challenges facing the industry today. It is amid this labor crisis, exacerbated by the pandemic, that leadership all the more has to be demonstrated. Speaking at the recent Dental Whale Summit in Las Vegas, Nevada, Dr. Mark Costes walks us through the essentials of effective people-centric leadership critical to employee retention. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

Is ownership the appropriate natural progression after associateship? Dr. Mark Costes knows this subject only too well, having worn both hats and having walked in both shoes. Here he breaks down the pros and the cons of being an owner versus being an associate from all perspectives. He also glosses on the financial impact of inefficiencies in dental practices and why taking on a business debt actually makes sound business sense. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

Without lead measures, you won't have targets that are predictive of future results. These Wildly Important Goals or WIGs allow corrective action, says Dr. Mark Costes, from this Mastermind meeting. He also cites the need for calm and constructive dialogues with employees that require correction while giving feedback on how to improve performance with a definitive plan in place. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

Having uncomfortable conversations. Letting someone go. Soliciting team feedback. Building a buy-in process. Co-authorship of systems and protocols. These are just some of the difficult tasks that are incumbent upon a leader. Dr. Mark Costes identifies the mandatories and explains how leadership is the glue that holds it all together. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes