The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, we're thrilled to dive deep with a visionary in the dental financial realm, Wesley Read. From his early days at Ernst and Young LLP to managing a staggering billion dollars of client assets, Wes has consistently showcased an acute financial acumen. Now, as the mastermind behind PracticeCFO and Practice Orbit, he has channeled his expertise to serve dental practice owners in ways that profoundly reshape their financial trajectories. Wes Read stands as the creative force behind PracticeCFO, an avant-garde financial planning and CPA firm that caters exclusively to dental practice owners. With a storied history that dates back to 2007, Wes has endeavored to empower dental professionals, offering them a toolkit to deftly navigate the intricate landscapes of taxes, 401(k), debt management, business budgets, personal financial planning, investments, and retirement planning. Not stopping there, he has expanded his vision with Practice Orbit—a groundbreaking technology platform designed to bring dental practice buyers and sellers into a digital nexus, armed with an array of tools for seamless transitions. Before founding these ventures, Wes honed his skills at Ernst and Young LLP, auditing Fortune 500 behemoths. His journey then led him to Moss Adams Wealth Advisors LLC, where he played a pivotal role in managing a colossal one billion dollars of client assets. Wes's educational roots trace back to Brigham Young University, where he secured both bachelor's and master's degrees in accounting, from programs renowned as the nation's finest. In today's discussion, we delve into the inception of Wes's entrepreneurial journey, which paved the way for the creation of PracticeCFO and Practice Orbit. We then explore a detailed depiction of PracticeCFO's typical client, offering insights into their stage in the dental career. Additionally, we uncover the fascinating origin story of Practice Orbit, revealing the powerful motivations that spurred its establishment. For a comprehensive insight into optimizing your dental practice's financial potential, don't miss out on visiting Wesley Read at www.practicecfo.com. EPISODE RESOURCES www.practicecfo.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes continues the special segment, "Surgical Saturdays," and welcomes two of the most gifted dental surgeons he has ever come across - Dr. Taher Dhoon and Dr. Dan Briskie. Both are the brilliant minds behind the Colorado Surgical Institute. This episode promises an in-depth dive into the world of dental surgery. Dr. Dan Briskie: Born and raised in Flint, Michigan, Dr. Briskie's path to dentistry was influenced by his father, a pediatric dentist. After his academic journey at Detroit Mercy and a residency at Denver Health Hospital, his surgical passion became evident. Today, not only does Dr. Briskie teach surgery and digital dentistry, but he also invigorates dentists' passion for surgical procedures and helps them assimilate these into their practices. He travels nationally, teaching hands-on full arch procedures and digital workflows. More on Dr. Dan Dr. Taher Dhoon: Recognized as the Master of Dental Implants, Dr. Dhoon has experienced the transformative power of dental implants firsthand. Beyond being a Surgical Instructor with the Colorado Surgical Institute, he also contributes as a Blackbelt Coach with the Mark Costes' Dental Success Institute, an author, and the visionary behind The Practice Launchpad. His journey has seen him grow a thriving practice in Northern Colorado and teach dentists nationwide about business growth. Born in Utah and academically enriched in California, Dr. Dhoon has a vast educational background and a heart for community service, as evidenced by his mission trips to the Dominican Republic. More on Dr. Taher Discussion Highlights: The uniqueness and advantage of the Colorado Surgical Institute. Practical details about obtaining a temporary dental license in states like Colorado and Arizona. An insightful discussion about membranes post-surgery, their types, best practices, and avoiding complications. For our listeners seeking to elevate their dental practices, there's no need to journey overseas. The Colorado Surgical Institute offers superior training right here in the U.S., upholding high standards of care. Discover more about how they're revolutionizing the world of dental surgery. For more in-depth knowledge and hands-on training, check out the Colorado Surgical Institute. Your pathway to excellence in dental surgery awaits! EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're excited to delve into the transformative world of virtual assistants in dentistry with Dr. Justin Scott, the visionary CEO of Virtual Dental Offices. Dr. Justin Scott is a trailblazer in the realm of dentistry, leading the pioneering virtual assistant company, Virtual Dental Offices. With his foundational background from the University of Alabama School of Dentistry and drawing inspiration from his father, a prominent dental implant specialist, Dr. Scott's career exemplifies a blend of tradition and innovation. His dedication has led to the establishment of a robust team of virtual assistants that enhance dental practice operations. Beyond this, his ingenuity extends to setting up a streamlined hiring system for VAs in the Philippines and founding Pure Dental Health, a beacon of exceptional patient care. In our conversation, we unpack the myriad advantages of harnessing overseas talent, particularly in the context of dental practices. Dr. Scott offers an in-depth view into the unique onboarding and training processes at Virtual Dental Offices, ensuring every virtual assistant is primed for excellence. We explore the operational dynamics of VDO, understanding their meticulous screening processes and the seamless client-VA pairing methodology. Rounding off our talk, we delve into the distinctive business model that sets VDO apart in the dental industry, a testament to Dr. Scott's forward-thinking approach. If the idea of incorporating virtual assistants into your dental practice intrigues you, dive deeper and explore the pioneering solutions by Dr. Justin Scott. Visit www.virtualdentaloffices.com and be a part of the change! EPISODE RESOURCES www.virtualdentaloffices.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Dr. Mark Costes sits down with Ryan Gross, a marketing expert and CEO of CMOShare, to discuss the impact of the current economic atmosphere on marketing campaigns. They also delve into the observed surge in emergency visits and the importance of overlaying practice data with marketing aid. Additionally, they highlight the decline in call answer rate and strategies for addressing online conversion issues in dental marketing.

On today's episode, Dr. Mark Costes sits down with the accomplished Carol Bowser, J.D, a seasoned workplace conflict expert with a rich history in Employment Law. Transitioning from a legal career, Carol founded Conflict Management Strategies, driven by the belief that proactive conflict resolution yields higher satisfaction than traditional legal routes. Over her 20 years in the field, Carol has assisted a wide array of employers across various industries in navigating the intricate realm of workplace conflict, sharing invaluable insights on how individuals at all levels can enhance their conflict resolution skills. With her extensive knowledge and hands-on experience, Carol brings a wealth of practical strategies to the table, making this episode a must-listen for anyone looking to foster a harmonious work environment. In this insightful discussion, Dr. Mark Costes engages with Carol Bowser, delving into the heart of workplace conflicts and the methodologies of resolving them, particularly when parties harbor diverging viewpoints on justice or fairness within the organization. They explore the proactive measures that can be put in place to prevent conflicts, especially in environments with large employee groups. The discussion furthers into strategies for rapid resolution when disputes inevitably occur, aiming to foster a harmonious workplace environment. A notable point of discussion is the threshold at which mediated disputes escalate to legal cases, and what preventative steps could be taken to avert such escalation. This conversation is especially pertinent to dental office employers as they navigate through performance or cultural issues with employees belonging to protected categories. Carol provides valuable guidance on ensuring that any reprimanding or termination actions taken are within legal and ethical standards, reflecting her extensive experience in employment law and conflict management. This episode is a reservoir of knowledge for employers seeking to enhance their conflict resolution aptitudes while adhering to legal frameworks, ensuring a conducive and respectful work environment for all. To learn more about Carol Bowser and how to equip yourself or your organization with effective conflict management strategies, visit her website at www.conflictmanagementstrategies.com. EPISODE RESOURCES www.conflictmanagementstrategies.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we are thrilled to have Steve Steinbrunner with us, a seasoned professional with a rich 25-year history in the dental business realm, now making significant strides at Provide, a forerunner in dental industry finance. With a past filled with distinguished roles at Patterson Dental Supply and Henry Schein Dental, Steve's journey is as enlightening as it is inspiring. We delve into what sets Provide apart in a sea of financial firms, the captivating journey of Steve into the dental domain, and the present-day fiscal panorama for aspiring dentists eyeing a startup, an acquisition, or a spatial augmentation. In the heart of our discussion, Steve reveals the distinctive essence of Provide in comparison to other giants in the industry he has associated with over the years. The conversation unfolds the unique approaches that underpin Provide's success, encapsulating how it has remarkably garnered a substantial share of the dental demographic. The bespoke and streamlined process of working with Provide forms the crux of our conversation, showcasing a seamless journey for dentists seeking financial backing for their ventures. Moreover, the discussion meanders through the dynamics of operating without a physical location, a characteristic that sets Provide apart, and how this virtual model stacks up against other large-scale firms in fostering trust and engagement. The narrative takes a nostalgic turn as Steve reminisces about his enthralling journey into the dental realm, a path laden with learning, growth, and an unwavering passion for dental practice profitability. As we navigate through the current financial landscape, Steve lends invaluable insights for dentists on the brink of initiating a startup, mulling over an acquisition, or envisaging an addition to their existing space. The fiscal considerations and the quest for a trustworthy lender form a crucial part of this dialogue, offering a lucid understanding of the financial horizon awaiting aspiring dental entrepreneurs. Engrossed by the conversation and need a financial ally for your dental venture? Reach out to Steve at https://www.getprovide.com/start/stevesteinbrunner and take the first step toward realizing your dental aspirations. And if you haven't had enough, make sure to tune in for more insightful discussions on our next episode! EPISODE RESOURCES https://www.getprovide.com/start/stevesteinbrunner https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we are joined by the insightful Sydney Robinson, the Executive Director of Operations for DSN (Dental Success Network). In our recurring themed discussions, Sydney brings to the table the trending concerns and inquiries swirling within the DSN community, presenting them to our host, Dr. Mark Costes, for his seasoned take and guidance. Today's questions revolve around internal team realignment and the hurdles of hiring in the contemporary dental practice landscape. The first query Sydney presents stems from a practice owner grappling with the evolving professional inclinations of a trusted office manager. This dedicated individual, initially thriving in their role, now finds the human relations aspect taxing, albeit still shining in other administrative domains. Dr. Costes delves into the nuances of recognizing and realigning the strengths of office personnel to ensure retention, job satisfaction, and operational efficiency. The conversation sheds light on how tweaking roles can foster a more harmonious and productive work environment, all while keeping valued staff within the practice's fold. Transitioning into the next concern, the spotlight shifts to the common challenges dentistry practice owners face in today's hiring market—more specifically, the ordeal of recruiting and onboarding associates who not only mesh well with the established culture but are also keen on sharing the managerial responsibilities. Dr. Costes and Sydney explore the strategies to identify, entice, and integrate associates who are aligned with the practice's ethos and long-term vision. The discussion provides a roadmap on how to approach the hiring process strategically to build a cohesive and committed team, imperative for the sustained growth and harmony of the practice. If you're keen on diving deeper into these discussions and accessing a well of resources to navigate the dental industry's complex landscape, consider joining the DSN community. Head over to https://www.dentalsuccessnetwork.com/ to learn more about the Dental Success Network and how it can propel your practice to new heights. Don't miss out on being part of a network that empowers you to tackle the profession's challenges head-on. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes takes us through a riveting presentation from our recent Mastermind event in St. Louis, aptly titled "Clarity Catalyst". Dive deep into the psyche of over-achievers, explore the art of acknowledging achievements, and discover pathways to streamlined decision-making and growth. In this continuation, Dr. Costes explores the critical inquiry of "What do you want and why do you want it?" He urges the audience to delve deep and realign their desires, setting a clear path toward achieving their goals. This section challenges individuals to reflect on their core motivations and how these driving forces shape the trajectory of their success. Moving forward, the conversation shifts to the aspect of collaboration in "Who will help you accomplish it?" Dr. Costes elaborates on the power of collective effort and how fostering beneficial collaborations can significantly propel individuals towards their goals. He presents compelling arguments on why and how to seek and nurture supportive alliances in personal and professional realms. Dr. Costes then presents the notion of setting timelines in "When do you want to accomplish it by?" emphasizing the importance of setting realistic yet challenging deadlines to one's goals. This strategy promotes accountability and a sense of urgency, crucial for maintaining momentum towards achievement. He further delves into the strategy of "Leaning on frameworks when feeling overwhelmed or uncertain on where to start." Dr. Costes shares actionable advice on identifying and utilizing existing frameworks to guide decision-making and actions, especially during challenging or uncertain times. Lastly, the theme of "Embracing the hate when striving to be the best" is explored. Dr. Costes discusses nurturing resilience, perseverance, and embracing challenges as part of the journey to achieving mastery in one's field. This final discussion aims to equip individuals with a fortified mindset, ready to face and overcome the hurdles that lie in the path to greatness. If you haven't already, go back and listen to Part 1 of this illuminating discussion to grasp the foundational concepts that lead to these advanced strategies for personal and professional growth. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes takes us through a riveting presentation from our recent Mastermind event in St. Louis, aptly titled "Clarity Catalyst". Dive deep into the psyche of over-achievers, explore the art of acknowledging achievements, and discover pathways to streamlined decision-making and growth. Dr. Costes begins by discussing the intriguing theme of 'Paradox of the Over-Achiever.' This discussion delves into the common traps that high-achievers often find themselves entangled in and provides insightful solutions to navigate through them. Following this, he explores the concept of 'Hedonic Adaptation,' explaining how this psychological response to success and failure plays into the constant strive for more, often leaving individuals in a never-ending loop of dissatisfaction. Dr. Costes then sheds light on some key insights from the book 'Gap and the Gain,' which serves as a crucial guide to understanding how individuals measure achievements and how these measurements reflect on personal and professional growth. This is further expanded upon as he demonstrates the idea of 'Measuring the Gap versus the Gain,' comparing the benefits and setbacks of focusing on what's lacking versus acknowledging what's achieved. This comparison illuminates the importance of a positive perspective in assessing personal and professional milestones. Concluding this segment, Dr. Costes transitions into a significant metaphor from martial arts, illustrating common themes from transitioning 'from white belt to black belts.' This analogy beautifully showcases how clear, streamlined decision-making can significantly impact growth and expansion. Dr. Costes emphasizes the transformative journey individuals undergo as they progress through stages of mastery in their respective fields. Stay tuned for tomorrow's episode where Dr. Costes further elaborates on aligning one's desires, collaborations, and strategies to attain unparalleled mastery in your endeavors. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the pleasure of hosting David Lord, the EVP and General Manager of Nexa & Strike Healthcare. David has played a pivotal role in steering Nexa towards new horizons by broadening services and enhancing patient as well as client experiences since his onboard in 2022. Residing in the beautiful Park City, UT with his family, David is a fervent lover of the great outdoors. In this interview with David Lord, we delved into the rich history of Nexa, exploring its evolution and how it has grown to become a significant player in the healthcare sector. David shared insights about Nexa's geographical footprint and company size, shedding light on where Nexa operates and the extent of its reach. A fascinating part of our conversation revolved around what the customer experience is like when a patient calls into a dentistry and connects with Nexa instead; illustrating the seamless integration and the professional handling that eases patient interactions. David unveiled what sets Nexa apart from other competing entities, highlighting their top-notch process that ensures unparalleled service quality. We also had a chance to dive into the marketing philosophy of Nexa, showcasing how their unique approach in marketing has been instrumental in creating a strong and reputable brand. To learn more about how Nexa & Strike Healthcare is revolutionizing patient and client experiences in the healthcare sector, be sure to check them out at www.Strikehealthcare.com. EPISODE RESOURCES www.Strikehealthcare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast