Banking Reinvented

Episode 49 of Banking Reinvented explores how Backbase is going all-in on AI — and why banks across the world need to do the same.In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter for a discussion about the recent launch of the AI-powered Banking Platform. Together, they dissect the reasoning behind the strategic pivot, including details about wide-reaching market trends, groundbreaking tech innovations, and key data points from the journey so far.Tune in to find out why your bank should already be considering AI adoption and why getting there isn’t as complex, costly, and time-consuming as you might think.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim RuttenStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the “Banking Reinvented” podcast(00:42) – Launching the Backbase AI-powered Banking Platform(03:09) – Reasoning behind the strategic pivot towards AI(07:41) – Data points from the software development life cycle(11:50) – Adapting a growth mindset for AI implementation(16:02) – The “aha moment” of Agentic AI(20:15) – Moving customer experience ownership away from banks(26:31) – Using AI to overhaul legacy banking systems(32:04) – Key takeaways(33:53) – Final words(37:34) – Episode wrap-up

Episode 48 of Banking Reinvented explores the potential of business process orchestration — the strategic coordination of multiple automated processes — including opportunities, blockers, and first steps.This time around, host Tim Rutten is joined by Robert Soetens, Vice President of Product at Backbase. Together, they distinguish between business process orchestration and more straightforward process automation, before discussing key value drivers, tools to leverage for success, and the increasing role that AI plays in this complex mix.Tune in to hear how your bank can harness business process orchestration to improve customer services and experiences, reduce manual, repetitive tasks, accelerate decision-making, and more.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Robert SoetensStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the “Banking Reinvented” podcast(00:35) – MCP, A2A, and other recent news(06:46) – Business process orchestration vs. process automation(13:54) – Solutions on the market(18:46) – The role of AI(26:54) – Common blockers to process orchestration(32:58) – The importance of progressive modernization(35:45) – Key takeaways(39:06) – Final thoughts from Robert(42:26) – Episode wrap-up

Episode 47 of Banking Reinvented is packed with insights about the past, present, and future of banking in Mexico, straight from one of Latin America’s top industry thought leaders.This time around, host Tim Rutten welcomes special guest Francisco Martha, General Director of Digital Business Development at Grupo Financiero Banorte. Together, they discuss the evolution of Mexican digital banking over the years, as well as key trends that are resonating throughout LATAM.Tune in to hear about the increased momentum of digital banking in Mexico, the importance of financial inclusion, and how a platform model can tie everything together.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Francisco Martha Gonzalez-> Grupo Financiero BanorteStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the ‘Banking Reinvented’ podcast(01:12) – Topic overview(01:48) – Digital banking trends in Mexico(07:08) – The opportunity of financial inclusion(09:53) – Neobanks and mobile banking(18:16) – Differentiated customer segmentation(25:01) – Banorte’s approach to tech modernization(30:31) – Growth mindset and cultural barriers (32:01) – Key takeaways and final words(35:24) – Episode wrap-up

Episode 46 of “Banking Reinvented” dives into the evolving world of wealth management, where new client demands, shifting market dynamics, and tech-native competitors are redefining the rules of engagement.In this episode, host Tim Rutten is joined by special guest Sjors van der Zee, Partner at Bain & Company, to explore how wealth managers can stay relevant in a world where digital-first players like Robinhood are disrupting the market. Together, they discuss the urgent need to evolve, highlighting how firms must rethink their advisor model, embrace AI, and balance high-touch relationships with digital convenience to meet the changing needs of both the old and new generation of clients.Tune in to learn why advisor productivity is the key lever for unlocking growth, how modernizing your tech stack doesn’t have to mean starting from scratch, and why the time to act is now.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Sjors van der Zee-> Bain & CompanyStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the “Banking Reinvented” podcast(00:45) – Introduction to Sjors and Bain(02:29) – Recent news in private banking/wealth management(05:25) – Main challenges wealth managers are facing(07:56) – The generational wealth transfer(10:51) – The importance of digital tech and AI for advisors(17:04) – The industry’s appetite towards AI/LLMs(21:45) – The potential for customer-facing “relationship manager” GPTs(27:26) – Best strategies for implementing cutting-edge tech(29:12) – Experimenting with AI(32:29) – Adapting to a platform model(37:07) – Key takeaways(41:06) – Episode wrap-up

Episode 45 of Banking Reinvented is all about the real challenges that financial institutions face during their API modernization journeys — as well as the best path forward.This time around, host Tim Rutten is joined by Deepak Pandey, Backbase’s Vice President of Technology, for a tech deep-dive that covers everything from key factors that block developer agility to harnessing the potential of Agentic AI.Tune in to hear how to navigate the constant evolution of integration tech, overcome the hassle of synchronizing data across disparate systems, and explore the most successful leadership styles for API modernization.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Deepak PandeyStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the ‘Banking Reinvented’ podcast(00:38) – Introduction to Deepak(02:45) – The complexity of API modernization(06:15) – Leveraging the BIAN framework(09:29) – The role of Agentic AI(14:05) – Model Context Protocol (MCP)(20:38) – Key factors blocking developer agility(24:06) – Successful leadership styles for AP modernization(28:15) – The evolving role of developers(31:12) – A clarification in terms and key takeaways(36:28) – Episode wrap-up

Episode 44 of “Banking Reinvented” explores the growing global trend of mergers and acquisitions (M&As) — including strategies for navigating challenges and ensuring successful execution.In this episode, host Tim Rutten is joined again by Backbase’s Mayur Vichare, VP Value Consulting & GTM Lead. They discuss the current M&A landscape, analyzing common pitfalls related to growth and integration, as well as ideal places to begin.Tune in to hear the three key things banks need to be aware of during their M&A journeys, plus tips for technology integration, co-modernization, and realizing cost synergies.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Mayur VichareStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the ‘Banking Reinvented’ podcast(00:49) – Global M&A outlook and trends(03:55) – Top three things to remember during M&As(07:11) – Success rates for M&As(09:53) – Navigating technology integration and co-modernization(16:11) – Realizing cost synergies(17:31) – Going channel-first in an M&A(23:20) – Key takeaways(25:44) – Episode wrap-up

Episode 43 of “Banking Reinvented” is all about tapping into “growth mode,” a hot topic in the industry and one that will become increasingly important in the years to come.In this episode, host Tim Rutten is once again joined by Backbase Founder & CEO Jouk Pleiter as they sit down to discuss strategies for efficient growth that’s not tied to costly customer acquisition. Together, they explore how this all comes down to traditional banks making the most of what they already have — solid reputations, a high degree of brand loyalty, and deep pools of existing customers.Tune in to find out how banks can activate their install bases with superior, omnichannel digital experiences that allow them to drive sales, boost engagement, reduce servicing costs, and more.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim RuttenStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the ‘Banking Reinvented’ podcast(01:43) – Getting back into growth mode(05:36) – The last 10 years of digital transformation(10:15) – The increasing relevance of platform providers(12:00) – How traditional banks can unlock growth mode(15:53) – Harnessing progressive modernization(18:42) – The inefficiency of point solutions(21:17) – The four building blocks of growth(27:53) – Key takeaways(30:36) – Episode wrap-up

Episode 42 of “Banking Reinvented” concludes the two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand.This time around, Jim rejoins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter as they dive deeper into key strategies for managing change and driving value in the banking industry.Tune in to explore next-level insights about overcoming legacy leadership challenges, winning market share back from neobank competitors, and creating tailored value propositions that will delight your customers.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Jim MarousStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the ‘Banking Reinvented’ podcast(00:46) – Achieving organic growth while reducing costs(07:57) – The power of a growth platform(10:44) – Soaring numbers of system solution providers(18:12) – Jouk’s tips for changemakers(21:36) – Lessons learned from leading banks in North America(23:06) – Killing the traditional banking mindset(27:07) – Unlocking growth mode to overcome neobank challengers(34:22) – Key takeaways(36:53) – Final points from Jim(39:52) – Clarifying core modernization vs. banking modernization(45:45) – Episode wrap-up

Episode 41 of “Banking Reinvented” kicks off a two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand.Jim joins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter for a discussion about the state of banking in the US — including tips for overcoming key modernization challenges, moving from risk avoidance to risk management, and becoming the primary financial relationship for customers.Tune in to hear from one of the banking industry’s pre-eminent thought leaders and get actionable insights that will help your bank ensure your digital transformation is a success.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Jim MarousStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the ‘Banking Reinvented’ podcast(01:06) – Introduction to Jim Marous(02:40) – The state of banking in the US(07:23) – Recommendations for accelerating digital transformation(10:53) – From risk avoidance to risk management(13:58) – Modernizing the core vs middleware(23:12) – Differentiating through value orchestration(30:03) – Episode wrap-up

Episode 40 of Banking Reinvented examines the importance of the human touch in banking — and how financial institutions can complement it with cutting-edge technology.In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO, Jouk Pleiter, as well as Dan Dagg, Chief Operating Officer at Arbuthnot Latham. Together, they discuss supercharging relationship managers with AI and other tech solutions, harnessing data to enable omnichannel customer experiences, and reinventing operating models to improve customer-centricity.Tune in to hear their takes on the future of financial services — and how a platform model can help tie everything together.–Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Dan DaggStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the ‘Banking Reinvented’ podcast(00:32) – Introduction to Dan Dagg and Arbuthnot Latham(01:20) – Client expectations with digital experiences(04:31) – Combining digital and human-centric experiences(07:35) – Supercharging relationship managers with AI/technology(11:58) – Adjusting banking strategy for different generations(13:58) – Ideal operating models for the future(23:49) – Change management for relationship managers(29:21) – Key takeaways(33:45) – Episode wrap-up