Disrupt or be disrupted: why Backbase is doubling down on banking AI

Episode 49 of Banking Reinvented explores how Backbase is going all-in on AI — and why banks across the world need to do the same.

In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter for a discussion about the recent launch of the AI-powered Banking Platform. Together, they dissect the reasoning behind the strategic pivot, including details about wide-reaching market trends, groundbreaking tech innovations, and key data points from the journey so far.

Tune in to find out why your bank should already be considering AI adoption and why getting there isn’t as complex, costly, and time-consuming as you might think.

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Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:42) – Launching the Backbase AI-powered Banking Platform

(03:09) – Reasoning behind the strategic pivot towards AI

(07:41) – Data points from the software development life cycle

(11:50) – Adapting a growth mindset for AI implementation

(16:02) – The “aha moment” of Agentic AI

(20:15) – Moving customer experience ownership away from banks

(26:31) – Using AI to overhaul legacy banking systems

(32:04) – Key takeaways

(33:53) – Final words

(37:34) – Episode wrap-up