Project Distinct Podcast
Scott McKain
How do YOU stand out in today’s competitive marketplace? What does it take to sell uniquely…and serve remarkably? How can customers tell a difference between you and your competitors? “PROJECT DISTINCT with Scott McKain” reveals what it takes to soar above the crowd and dominate your market. You’ll discover the elements required to make your competition irrelevant. Subscribe and join Hall of Fame professional speaker Scott McKain daily! What if you don’t listen…and your competition does?
Episodes
Mentioned books
Oct 13, 2020 • 12min
S2 E554: Encore Episode - Why do customers leave you?
None of us have 100% customer retention, despite our best efforts. So, today’s PROJECT DISTINCT asks, WHY do customers leave? Scott McKain reveals some shocking statistics that could change your perspective on customer erosion — so you can fix the problem and retain more customers! Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 12, 2020 • 7min
S2 E553: Encore Episode - Thoughts on Memorial Day, change, and growth
Today’s episode of PROJECT DISTINCT is a message from Scott McKain that reflects on Memorial Day being observed today in the United States — and what it means to changing times and our growth. Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 11, 2020 • 13min
S2 E552: Encore Episode - 7 needs work should fulfill
Scott McKain’s great friend, Skip Prichard (http://SkipPrichard.com) recently interviewed the author of a new book who claims, "most workplaces are unfit for human life.” On today’s PROJECT DISTINCT, we’ll take a look at why that’s the case, why it’s critical for you and your organization to fix, and how to accomplish this critical task. Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 10, 2020 • 13min
S2 E551: Encore Episode - Why someone would never work in customer service again
For those of us who make a living working on the customer experience, for a team member to totally reject that effort is sometimes hard to understand. On today’s PROJECT DISTINCT, Scott McKain looks at five reasons your colleagues may literally hate working in customer service - and what you can do as a leader to help them become better employees…and your organization deliver a higher level of experience. Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 9, 2020 • 8min
S2 E550: Encore Episode - The one quality all good leaders have in common
Through his personal experience, Scott McKain has learned that all good leaders have a particular trait in common. And, a recent article in Harvard Business Review suggests that research displays this quality as a requirement for effective and improving leadership. Learn what it is on today’s PROJECT DISTINCT! Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 8, 2020 • 11min
S2 E549: Encore Episode - How can I become a better speaker?
In this episode, Scott McKain answers one of the questions he’s asked most: How can I improve my speaking skills. With research published by Harvard, combined with his own wealth of experience, here are tips to help you attain the speaking skills you desire. Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 7, 2020 • 11min
S2 E548: Encore Episode - The type of service customers value
What if a particular type of service could improve customer satisfaction anywhere from 33% to 73%? Would you be willing to give it a try? Would it make sense to invest in doing what it takes to make customers so pleased that they repeat their business and refer you to their friends and colleagues? On today’s PROJECT DISTINCT, Scott McKain will reveal the latest research that determined exactly what type of service that almost 80% of customers said that they prefer. Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 6, 2020 • 15min
S2 E547: Encore Episode - The difference between customer service and customer experience
It seems as though the terms “customer service” and “customer experience” are frequently used interchangeably. Should they be? Or, are there critical differences between the two terms — especially in how you deliver them to YOUR customers? On today’s PROJECT DISTINCT, Scott McKain discusses why they aren’t the same — and what you need to understand…and the action you need to take…to engage your customers with BOTH “service” and “experience.” Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 5, 2020 • 10min
S2 E546: Encore Episode - Quality is more than product or service
We hear so much about improving the quality of our product or service — but, Scott McKain cautions us that is not the only area where quality is critical. On today’s PROJECT DISTINCT, he relates a story that happened to his close friend, speaker and humorist Mark Mayfield, that teaches an important lesson about where customers REALLY value quality. Learn more about your ad choices. Visit megaphone.fm/adchoices
Oct 4, 2020 • 12min
S2 E545: Encore Episode - Five awful management styles
We’ve all worked for bad bosses — however, few of us want to admit that sometimes WE may be the one who is guilty! On today’s PROJECT DISTINCT, Scott McKain does just that. By letting you know of his managerial failures in the past, he can relate to the five awful management styles that your employees may be encountering. This episode is a look at bad management — so that we can all get better at leading others! Learn more about your ad choices. Visit megaphone.fm/adchoices
