People Business w/ O'Brien McMahon

Justin Holland is the CEO and Co-Founder of HealthJoy where he's revolutionizing the healthcare experience by seamlessly blending cutting-edge technology with exceptional service. A serial entrepreneur with a proven track record, Justin has founded and successfully exited multiple VC-backed technology ventures. A sought-after thought leader, he frequently shares his insights on digital health, employee benefits, AI, and the broader technology landscape. Justin holds a bachelor's degree in Engineering from MIT and is based in Miami.Mentioned on the ShowVisit Healthjoy's website: https://www.healthjoy.com/Connect with Justin Holland on LinkedIn: https://www.linkedin.com/in/hollandjustinOutlive By Peter Attia, MD (book): https://a.co/d/ii9cSheTimestamps(3:32) - What is HealthJoy and how did it start?(8:15) - What does Healthcare Navigation look like in practice?(10:37) - What is the customer experience?(13:23) - What entry points get someone into the process of being navigated?(16:31) - What is the case for Navigation?  Why does it exist?(18:55) - How much medical waste is in the system?(21:37) - What are the best practices to get people to sign up?(26:41) - What are best practices for ongoing communications?(28:37) - Is there anything that your customer service department has figured out about how to keep people engaged in their health care that has surprised you?(33:22) - What are the "Four Horsemen of Death"?(37:02) - What do you see as the future of healthcare for individuals?(41:04) - How do you think about the problem of people not living more healthy lives to prevent disease?(47:27) - Final thoughts about benefits navigation.(48:53) - Where can people find you?

Fred Rutler is a Managing Director at Creative Planning Retirement Services where he helps companies create and manage various employee retirement programs. Mentioned on the ShowConnect with Fred Rutler on LinkedIn: https://www.linkedin.com/in/frutlerTimestamps(2:10) - Welcoming Fred.(3:18) - What are the different vehicles companies are using for employee retirement planning?(4:44) - What is a Non-Qualified Deferred Comp plan?(6:00) – What’s the difference between a 401k and a profit-sharing plan?(8:36) - Do you advise employers to do away with profit sharing completely or some match and some profit sharing?(10:11) - Is 10% the amount an employee should be saving for retirement?(15:24) - When would it not be appropriate to have employees in the plan?(21:05) - What is an employer's fiduciary responsibility and what are the consequences of doing it wrong?(23:38) - How often does it happen where somebody gets individually punished for violating their fiduciary responsibility?(26:16) - What do the numbers 321, 338, and 316 mean?(31:04) - What are Pooled Employer Plans (PEP Plans)?(33:46) - What makes a good 401k investment lineup?(37:26) - Are Target Date Funds still the recommended approach?  (43:48) - Why is 45 the age when you need to start paying particular attention to asset allocation?(45:27) - Is AI starting to play a role in retirement planning?(47:01) - What are the biggest financial wellness needs for employees?(55:05) - Where do you see the future of retirement planning?

Jason Anthoine is an executive advisor focused on employee engagement, internal communications, and culture change. A frequent conference keynoter and presenter, webinar leader and podcast guest, Jason has shared his internal comms and corporate culture insights earned over his 35-year career with thousands of like-minded communication and HR leaders looking for a better way.Mentioned on the Show:Learn more about Jason Anthoine: https://www.jasonanthoine.com/Link with Jason on LinkedIn: https://www.linkedin.com/in/jasonanthoineCommunications work with Jason: https://www.thinkaudacity.com/meet-jasonTimestamps(2:03) - Welcoming Jason(2:40) - Can you share your origin story?(4:46) - What was it about internal communications vs the external that connected with you?(10:14) - What do you see as the biggest differences in reaching and communicating to a blue-collar vs white-collar workforce?(16:36) - What are some best practices in bridging these situations?(22:49) - How are we reaching people effectively today?(26:06) - Who’s the one out delivering that message?(36:03) - Why is it so important to know employees and what makes them tick?(45:45) - What’s the best way to make targeted communication as simple as possible?(49:39) - What are the types of categories that allow people to do this in a meaningful way?(1:01:37) - Final Thought: take the "corporate" out of your corporate communications.

Rusty Komori is a motivational speaker, leadership consultant, and tennis professional based in Honolulu, Hawai’i. From 1994 through 2015, he was the head tennis coach at Punahou School, where his boys’ varsity teams won an unprecedented 22 consecutive state championships, a national record in all sports that still stands.Mentioned on the ShowLearn more about Rusty Komori: https://www.rustykomori.com/Rusty’s newest book, Superior: https://a.co/d/gNod2DVBeyond the Lines (book): https://a.co/d/esYZ37bBeyond the Game (book) https://a.co/d/hHuAbsLTimestamps(2:02) - Welcoming Rusty.(2:48) - How did you come to be a tennis coach?(4:32) - Can you explain the dynamics of a tennis team?(7:15) - How did you build a coaching philosophy?(8:05) - How did you codify the experience of the leaders around you?(10:54) - How did your philosophy change over the years?(14:23) - How did you hold to your tenets through difficult situations?(17:41) - How do you know when you’ve prepared enough?(19:28) - Can you talk about "preparing until you can’t get it wrong"?(23:57) - How do you help players navigate the pressure they put on themselves?(28:13) - Is it compartmentalizing or accepting things that have already happened?(36:17) - Do you meditate?(38:40) - What does your self-talk sound like?(47:00) - What are your best practices for having difficult conversations?(49:35) - What is an example of feedback that isn’t attacking the person but the behavior?(53:40) - How do we know when to take a risk?(59:12) - Parting words.

Yosi Amram is a licensed clinical psychologist, a CEO leadership coach, and an award-winning author. With engineering degrees from MIT, an MBA from Harvard, and a Ph.D. in Psychology from Sofia University, he is a pioneering researcher in the field of Spiritual Intelligence. As the author of Spiritually Intelligent Leadership: How to Inspire by Being Inspired, Yosi is committed to awakening greater spiritual intelligence in himself and the world.Mentioned on the ShowSpiritually Intelligent Leadership (book): https://a.co/d/b7ZONNSLearn more about Yosi on his website: https://yosiamram.net/Connect with Yosi on LinkedIn: https://www.linkedin.com/in/yosiamram/Timestamps(2:01) - Welcoming Yosi.(3:09) - What is the difference between spirituality and spiritual intelligence?(6:24) - How did you land on spiritual intelligence as a career path?(11:15) - Can you share your manic experience and tell us how that manifests?(17:27) - How did you find the balance and integrate it into your life?(23:11) - Where do we start?  How do we know which ones to pick?(26:34) - If somebody is having a hard time embracing spirituality how do you help them achieve their goals?(31:25) - How would you help align ideas to purpose and spiritual development?(37:28) - Can you explain what inner directedness is?(38:46) - How do we build that kind of integrity?(43:41) - Why is community important and how do we build a healthy community?(45:06) - What does it look like to build community?(51:18) - What is the difference between wisdom and knowledge?(52:26) - How do we practice wisdom?(56:01) - Where can people find out more about you?

John Fisher is a constructivist psychologist. He has spent the last 25 years working in change management, personal development, and team and individual coaching. He has a unique blend of experiences across a range of sectors and companies from SMEs to Multinationals. John used his experiences counseling people to develop the "Fisher Change Curve" that has inspired thousands of people worldwide. He believes “organizations don’t change – people do!”Mentioned on the ShowFisher Change Curve: https://bit.ly/3Aj34lRTimestamps(2:06) - Welcoming John(2:51) - What is the Fisher Change Curve and how did it come to be?(8:19) - Can you walk through the curve and the steps along the way?(15:39) - What happens before change and how does the curve apply?(31:31) - What have you found is the best way to get people through denial?(33:24) - What are the best practices for getting people off the hump of the other kind of denial?(39:29) - How much of this is positive and how much is overwhelming?(48:46) - Is the hostility internal or external or both?(52:15)   If when going through a change and disillusionment sets in is this where people try to sabotage the process?(53:23) - Is there anything regarding the change curve we missed?(55:15) - How can we use this in our day-to-day lives?

Achyuta Adhvaryu is a Professor of Economics and the Director of the 21st Century India Center at the School of Global Policy and Strategy at UC San Diego. He is also the co-founder of Good Business Lab, a global nonprofit focused on rigorous research and action at the intersection of worker well-being and business interests. His research focuses on firm decision-making and productivity in emerging markets with extensive work across South Asia, sub-Saharan Africa, Latin America, the Caribbean, and the United States. He holds a PhD in Economics from Yale University.Mentioned on the ShowLearn more about the Good Business Lab: https://goodbusinesslab.org/Read some of Ach’s work and research on his website: https://www.achadhvaryu.com/Ach on LinkedIn: https://www.linkedin.com/in/achyuta-adhvaryu-7a69b7136Timestamps(2:32) - Welcoming Ach.(2:42) - What is your origin story of how this came to be?(6:17) - What is the transformation you’ve seen in India?(9:34) - What does it mean to treat your workers well?(11:51) - Is treating people well good or good business?(17:20) - Was there anything in your research that surprised you?(24:28) - What were the interventions that helped reduce the turnover?(28:19) - What do you do with the survey results?(35:09) - What are some of the other factors that are moving the needle?(36:15) - Why are building soft skills so important?(49:26) - Is there anything unique to female workers?(57:12) - What is the response from women?(59:15) - Are businesses driving politics to become more liberal or progressive?(46:58) - How has learning changed since the pandemic?(51:07) - What are the best practices to make virtual learning engaging?(56:11) - Can you talk about what a sabbatical means to you and how you would use them?(1:03:06) - Where can people find you?

Brian Emerson is the founder of Andiron where he helps organizations and leaders harness the power of polarities. Brian also teaches about paradox in leadership and organizations at Notre Dame, the University of Maryland, and Georgetown's Institute for Transformational Leadership. He is the co-author of Navigating Polarities: Using Both/And Thinking to Lead Transformation.Mentioned on the ShowLearn more about Brian’s firm Andiron: https://andiron.com/Check out the Key Polarity Indicator to evaluate polarity indicators you may encounter in the workplace or in life: https://keypolarityindicator.com/Brian's book, Navigating Polarities: Using Both/And Thinking to Lead Transformation: https://www.amazon.com/Navigating-Polarities-Using-Thinking-Transformation/dp/1733382836/Brian on LinkedIn: https://www.linkedin.com/in/brian-emerson________________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(3:17) - How does one decide to get a PhD in ‘paradox’?(4:39) - What research were you doing to get your PhD?(5:46) - Is there a definition of polarity you like the most?(6:54) - Why is it so hard to find the middle ground?(13:51) - What makes a polarity and what doesn’t?(15:52) - Why is the abortion debate a bad example of a polarity?(17:50) - Why is the gun rights debate a better example?(20:09) - Does overindexing on a pole cause an equal and opposite reaction from people on the other pole?(23:19) - How do you counteract the magnetism of the pole?(24:50) - How do we land in a more sustainable middle ground?(32:35) - How do we start to unwrap people from the poles they’re attached to?(37:57) - How do you use this to navigate life?(47:10) - How do we protect ourselves from people manipulating our poles?(51:15) - How can people find you and engage in this type of work?

Erin Huizenga is a learning experience designer with over 20 years dedicated to empowering people and organizations to grow through human-centered learning strategies and design innovation. As founder and CEO of Desklight, Erin partners with organizations such as The Smithsonian, McGraw Hill, and Techstars to research insights, prototype ideas, and develop breakthrough learning programs.Mentioned on the ShowConnect with Erin Huizenga on LinkedIn: https://www.linkedin.com/in/erinhuizengaLearn More about Desklight: https://desklightlearning.com/Erin’s Book, Learning In The Wild: https://a.co/d/0eXFQ55yListen to Sue Rice on People Business and her book Tiny Thunder: https://peoplebusinesspodcast.com/suerice/Humor, Seriously by Jennifer Aaker and Naomi Bagdonas: https://a.co/d/0e3IjXFKMake It Stick by Peter C. Brown, Henry L. Roediger, III, and Mark A. McDaniel: https://a.co/d/0hLcfWv1Timestamps(2:40) - Welcoming Erin(3:08) - What is Desklight and how did it come to be?(9:28) - How do you define "design"?(11:13) - Are you solving specific learning problems or building overarching ones?(15:28) - With so many things to learn, how do you decide where to begin?(18:37) - What makes an employee happy and want to stay in their job?(28:32 ) - How do you help clients decide whether to insource or outsource learning?(32:20) - How do you help presenters be more captivating?(34:34) - Give us 2 or 3 tips on being a more dynamic speaker.(38:59) - Are there subjects that are better taught by someone from outside?(41:21) - What are some of the coolest things you’ve seen people do outside the norm that had a big impact?(46:58) - How has learning changed since the pandemic?(51:07) - What are the best practices to make virtual learning engaging?(56:11) - What does a sabbatical mean to you and how do you use them?(1:03:06) - Where can people find you?

Kona Shen co-founded My90 in 2016 to help the public and police communicate using accessible, data-driven technology. Kona joined Axon in 2021 when they acquired the company. Prior to co-founding My90, Kona founded GOALS Haiti, an award-winning non-profit that uses sport as a tool to spark long-term community development. She holds a B.A. in Development Studies from Brown University and an M.A. in International Policy Studies from Stanford University.Mentioned on the Show:Connect with Kona Shen on LinkedIn: https://www.linkedin.com/in/konashenLearn more about My90 on the Axon website: https://www.axon.com/products/my90Support efforts in Haiti: https://www.goalshaiti.org/Listen to the People Business episode all about hardiness with Dr. Steven Stein: https://peoplebusinesspodcast.com/stevenstein/Timestamps:(2:26) - Welcoming Kona(3:17) - What is social entrepreneurship?(5:18) - How do you think about incentives?(8:01 ) - What are best practices in setting up a nonprofit board with checks and balances? (9:55) - How would you lead with more humility and weakness if you were starting over?(14:40) - Cockroach mentality.(16:08) - What is My90?(24:28) - How did you overcome people’s skepticism about the project?(34:28) - Are there any other best practices you’ve learned about surveying?(36:23) - What types of police interactions are you NOT surveying?(37:57) - What have you learned surveying sexual assault victims?(42:21) - How do you see leaders in law enforcement balancing vulnerability and confidence?(48:01) - How are police departments using this internally and externally?(53:35) - Have you seen them use the survey to influence types of incidents that you’re not surveying?(55:15) - What other areas do you feel this type of feedback would make a big difference?(57:54) - What advice do you have for those who would like to reach out and ask these questions but don’t know how to?(1:00:29) - What’s the best way for people to find you and get connected?