ThinkEnergy

The energy sector is evolving at lightning speed, and customer expectations are at an all-time high. As are concerns about electricity itself – how it’s produced, how reliable it is, how much it costs, and how efficiently it’s powering our lives. So, how are utilities planning to meet expectations and address these concerns? In episode 100 of the thinkenergy podcast, we sit down with Hydro Ottawa’s Chief Customer Officer, Julie Lupinacci, to discuss what electricity customers want and the solutions we’re delivering.  Related links   Julie Lupinacci, LinkedIn: https://www.linkedin.com/in/juliejlupinacci/   Julie Lupinacci, Twitter: https://twitter.com/juliejlupinacci  Power outage safety: https://www.hydroottawa.com/en/outages-safety/outage-centre/outage-safety  Energy saving resources: https://www.hydroottawa.com/en/save-energy 2021–2025 strategic direction: https://hydroottawa.com/en/about-us/our-company/our-reports    To subscribe using Apple Podcasts To subscribe using Spotify To subscribe on Libsyn --- Subscribe so you don't miss a video: YouTube Check out our cool pics on Instagram     Transcript:   Think_Energy_Podcast_EP100_V2 What Electricity Customers Want SUMMARY KEYWORDS customers, ottawa, working, hydro, people, electricity, programs, julie, city, planning, energy, pandemic, talk, utilities, component, industry, happening, community, cases, helping SPEAKERS Dan Seguin, Julie Lupinacci   Dan Seguin  00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Today's show marks the 100th podcast episode. Woohoo. It's hard to believe that we've already reached this milestone. I want to thank everyone that has worked behind the scenes on the show, our incredible guests who graciously share their time and expertise. And of course, dear listener, thank you for tuning into our program. It's truly been an honor for me to share information about the energy sector and all of the amazing people that work in this industry. So with that, let's get on with today's 100th podcast episode. As we discussed over many interviews, the energy landscape is evolving at lightning speed. Those innovations and changes are coming fast and furious. And there's a lot for customers to absorb. It's clear that perhaps more than at any other time in history, customers are thinking about their electricity, how it's made, how reliable it is, how much it costs, and how they can be more in control of it to power their lives. What customers want and expect is changing the electricity sector. It's changing how utilities do business, how they communicate, and what service offerings they provide. customer expectations have never been higher, and utilities must evolve, innovate and provide exceptional expertise, programs and technology to give customers what they want and expect from a modern utility from smart home tech that can help customers manage their device and overall consumption to home generation technology like solar panels, batteries for energy storage, and incentives for installing goes renewables and even how to better prepare for a changing climate, more storms and an increase in frequent and prolonged power outages. So, here's today's big question. How are utilities planning to meet the expectations of today's customer and their needs? Today's guest is my boss, Julie Lupinacci. As the Chief Customer Officer at Hydro Ottawa, Julie is responsible for developing and implementing the customer strategy, transforming the total customer experience and guiding the direction of the business in terms of customer needs. She provides oversight for customer service marketing, product development, external communications, Public Affairs, corporate reputation, and the overall branding strategies. With more than 15 years in Customer Care, sales and marketing, Julie has a wide background in business including project management, customer and vendor relations, international partner program management, procurement, sales, marketing, and program development. Wow. Julie, thanks for joining us today. Now, you've been in the electricity industry approximately five years now, maybe a little more in comparison to your experience with customers in other industries? How are electricity customers different? How are their needs unique?   Julie Lupinacci  04:11 Yeah, so it's been interesting. And when I when I got this question, I was thinking back on the last five years and how much I've learned about the industry and learn about our customers in particular and I would say the basis of what's different is is the industry we're in right like Hydro Ottawa is a this is essentially provides an essential service to our customers, which didn't happen in my previous in my previous world. So the fact that the customers rely on us for a product that is so essential in so many aspects of their lives. For some customers, it's a matter of life and death, right? That in itself changes how we work with our customers and what their needs are, and what we need to support. So that reality is something that we have to hold in the forefront of everything that we do. The very nature of what customers need from us makes that different, right? The timelines of what they need are tighter. And the criticality of our communications to customers becomes even more heightened. Whether it be a storm, or an outage, or an outage at one person's house, like that doesn't matter, the customer is out of what we need to provide. And the criticality of getting that back in a very condensed time frame, in order for that customer to continue moving forward, becomes essential. So everything becomes a lot tighter and more critical. And I would say the other component of what we provide, it's not a, in some cases, customers don't have a choice right on whether they need electricity or not, like I guess in fundamentally, they could figure that out. But if you've come to rely on electricity for your daily needs, and to run your households, the fact that electricity is now part of your requirements, you don't get to have a choice necessarily do I? Do I want electricity today or tomorrow to put my lights on? Affordability becomes a big component. And it's one that we need to think about for our customers: the choices on how we develop the grid, how we evolve as an organization, we need to keep affordability, sustainability, and the fact that energy needs to be attainable for our customers that has to guide what we do. And that's not true for every of every industry, and definitely not true for the previous ones I've worked for.   Dan Seguin  06:53 Julie, what are the three biggest issues for electricity customers right now?   Julie Lupinacci  07:01 Yeah, I think right now, in the November 2022, or December 2022, as this airs, affordability is probably front of mind, for most customers, the share of wallet is just not going as far with the cost of inflation. I think that's probably the primary issue for electricity customers right now. But I would say that a close second is, what the reliability of this electricity is. So the climate adaptation that we are doing as an entire city, as we're looking at what you know, more extreme weather events that are coming, the reliability of what we provide is probably a close second, right? So they want to be able to afford the commodity that is coming into their house. But they also want to be able to rely on it. And as they're making choices for what their energy future is going to be, as they're making choices about what car they're going to be purchasing next, as they're going to make choices for how they're going to heat and cool their home and making choices about fuel sources. You want to make sure that you're choosing what's reliable and that you know, reliability is there. So I think affordability and reliability are close one and two. And that is sustainable, right? We've got a lot of people that are thinking about their future, their carbon footprint, their net zero. So I think people are looking at how I conserve my energy usage? How am I smart about what I'm doing? And how am I making sure that I'm choosing things that are going to be there for the long haul, right and looking for something that's sustainable, that's good for our planet, but it's going to be around and something that they can count on. Okay,   Dan Seguin  08:53 Now I have a follow up question. What are some of the ways that hydro Ottawa is addressing those customer issues?   Julie Lupinacci  08:59 Yeah, so we're doing a number of different things. So one, I think how we put together plans for the growth of the grid, how we put plans to maintain the grid and evolve the grid is definitely something that we look at with those three things in mind. But also from a customer perspective, we are looking at bringing programs to them to help them have more access and more readily access to that information. So get a hold of their data so they can start making decisions. We're working with the Ministry of Energy on different pricing programs that might make sense according to the different behaviors, not everybody has the same lifestyle. Not everybody operates only you know, in the evenings in their house and people in especially during the pandemic like we have with we've seen very different lifestyle, and workdays come to be. So we're really well Looking at all of those things that are happening here in Ottawa, and marrying programs that make sense both from a pricing perspective, as well as energy choice. So looking at different Evie programs that we are bringing forward, looking at different energy efficiency programs that might be there and getting information into the hands of customers. In particular, there's been a lot of conversation over the last couple years, I'd say maybe a little bit more about netzero. And with the announcements the federal government, provincial, government and even municipal government have made customers are thinking about how they play in that. And there's a lot of questions and hydro Ottawa is providing information to those customers to be able to help them to be informed of what's possible, and then help give programs to get them on pathways to get there for themselves.   Dan Seguin  10:52 We are all aware that Ottawa has had some major major weather events, these past five to six years. What would you say to customers that are worried about reliability, power outages, and restoration?   Julie Lupinacci  11:10 Yeah, weather events have been tough. They're tough fun. And I don't think Ottawa has seen something like this in a very long time, like probably since the 98’ Ice Storm. And I'm not even sure that really measured up to the same impact right of what we saw and what customers dealt with. But what I would, what I would say is hydro Ottawa has put a lot of focus on what we need to do from a grid perspective to adapt to the changing climate that we're seeing here in Ottawa. And that includes those weather events. Like I don't want to pretend that I know more than our chief electricity distribution officer, like I think you interviewed him maybe a couple of weeks ago. And in that podcast, he talks about what we're doing to future proof, the grid against those extreme weather events. So I'm not going to, I'm not going to try to think that I have anything more impactful that he will say on that front. But I will say that, from a front office perspective, from a customer service, from a communications perspective, we are really looking at a lot of those tools, and further modernizing them. And what I mean by that is, is taking a look at some different technology that allows us to receive more phone calls into our system, triage those phone calls, using some cloud based technology, so that not everybody is forced to talk to an individual because even at the height of the storm, like you're not going to have 10,000 people answering phone calls within a couple of minutes of a storm hitting, but we can use technology to triage to allow our customers to know that we know if they are out of power and provide them with the information that we have at that time. So looking at updating some of the telephony software that we have in utilize some of the new technology there. So we are actively working on that. The other component to communications because I think communications really is that biggest avenue for our customers especially during these winter weather events is pushing information out. And we are looking through and working on an SMS text based technology system that allows us to push information out similar to what we're pushing out through our social media channels today. Now sending that information directly to customers either on their iPhone or potentially in their email box however they want to receive those inputs and alerts from hydro Ottawa. We also took some steps to help people become aware like the weather alert, the weather system and the weather alerts that are out there giving people a heads up on systems that are coming through. Like that's, that's one thing. But I think customers want to know, when we're looking at a weather event that's different, right? You'll you'll know when rains coming into Ottawa and you'll get those alerts about snow and all of those things, but not all weather impacts our grid and what we're looking at is to be able to provide an alert system again through through whether it's SMS or an email out directly into customers inboxes so to speak, giving them a heads up when we're watching it differently right and if we're watching it differently, you know, messages are going out make sure phones are charged make sure that you've got blankets make sure you know where your your flashlights and your your candles are. So really concentrate on getting people ready for what they need to do. So there's you know, there's a few steps and you can follow us on hydro ottawa.com to get better details on that. But that's what we're doing and making sure that we're putting that out there. Additionally, we've piloted -Sorry Dan, I got one more. Additionally, we've piloted a battery program. This was used to be able to support some of our capital work. But in the recent storm this year, we use that battery pilot to be able to help some of the most vulnerable customers in Ottawa, that are really relying on electricity to be able to breathe, right and working with the paramedics hand in hand to make sure that these batteries got to those households so that they, you know, had some additional time for us to get the power back on, either to their house or to the community.   Dan Seguin  15:32 Now telling me Julie, what are some of the things customers can do to be better prepared for emergencies? And outages?   Julie Lupinacci  15:42 Yeah, so I think there's a few things that we need to do . I think we need some major awareness about what that is, like, going back to our elementary school days, when we had to plot out the fire, you know, the fire escape plan for our house, right? And go back to thinking about if there's an emergency, do we have an emergency kit together? Right? Do we have bottled water in our systems in our house? Do we have working flashlights, right? Not just flashlights that don't have batteries? But what are those batteries? And they are up to date, right? Making sure that you have them not all over the place, but you know where these flashlights are right? If anybody's like my kids, they come in, they grab the flashlights, and all of a sudden they're in different locations around the house like they need to be, your emergency kit needs to be in one central place so that you know how to get to it, whether the lights are on or off. The other piece is I would, I would make sure that you're following us on our social channels, because we do put information out there. So make sure if you haven't connected with us that you do connect with us. And you can go to our website to find out what those are, I won't, I won't run them off here. But the other piece that I would really strongly suggest is that people go and update their contact information into our database, or into our database, which will become even more crucial as we start sending these alerts and messages directly to you. Right, no longer just through social media but directly to you in your household to be able to let you know what's going. And if I could say one other thing is that I think planning based on our reliability that we've always had, and the experience that you've always had to these dates, it's no longer enough, right? Like Hydro Ottawa is going to do everything that we can to get the power back on. But you need to plan for worst case scenario, you can't plan only for the best case. So having an alternative place to go speaking with family and saying if power is out here, we're going to come over and what do we need to bring? Having those plans in place in advance makes you better equipped to withstand any weather event that comes through that may have an outage associated with it?   Dan Seguin  17:49 Okay, moving on. Hydro Ottawa released its 2021- 2025 strategic direction. Why is that five year plan important? And what are the highlights from a customer perspective that customers should be aware of? Yeah,   Julie Lupinacci  18:08 I think any organization that's not looking five years out, so it's going to be really awakened as you start to figure out what capital planning looks like. Like it doesn't take. You can't build a substation overnight. You cannot bring additional capacity into a city without some plans. And our strategic direction really helps us do that. And it helps put some guideposts in place with regards to keeping us focused, right. There's a lot of new technology that makes shiny things that people want. But really having a strategic direction that allows us to go back to what that Northstar is, what those guiding points are, what is that end goal that we're trying to get to is really important, because cities aren't planned on a dime. And neither is the grid that supports those cities. So that five year plan really looks and works with the city to say, Where are you going? How is growth happening? And then how do we support that? And then, in in line with this strategic direction, we've also taken a very, very big leadership role in in setting ourselves up for net zero and not just us as as as hydro Ottawa, but as a partner with the city of Ottawa as a integral component of the Ontario electricity grid, an integral component of the Canadian grid. And I think that comes with a responsibility to make sure that we're looking forward and making the decisions that have to happen today for some of those assets that are going to be around for that 2050 goal that Canada has. So we're really focused on maintaining the reliability that we've been seeing over the last decade. We've had great reliability here in Ottawa despite some of the storms that have happened. Our reliability numbers continue to Be strong. So making sure that we're continuing to evolve in a smart way. And making sure that we maintain that reliability in line with the growth that's happening in the city, right, where we're seeing not only expansion into some of the other, you know, we're seeing suburbs butting up against each other now, right. And, you know, I'm not even sure if there's a true delineation between Canada and Stittsville. Sometimes, because it's like a bridge, you just go over one, one street, and now you're in the different suburbs. So, that blurring that's happening is fine. So that's the growth that's happening and expanding of the city. But we're also densifying some of the downtown core areas, so we're going upwards. And that requires a different type of planning on the infrastructure that already exists. We need to grow that infrastructure, we need to change how we're adopting those arrows potentially, and then look at planning for vehicle switching from gas to EVs. Right? So the electric, the electric vehicles, how do we support that growth? How do we support some of the growth with buildings that are converting from gas to electricity, or some of the new buildings that are looking at different technology and making sure that as they're building, the capacity is there. So all of those things are aligned within that, that we have an eight point strategy that's there. And, and the customer continues to be the center of that strategy? So as we're making decisions, we're thinking of it through that customer lens? And how is the customer going to be impacted? How is the customer going to work with us, and let's make sure that we're spending money and time and focus energy on ensuring that the electricity grid is there for the needs of the future. And then the last piece that I would put is, we're really looking at streamlining processes for our customers, right, there's a lot of steps that are in place. And in some of those, those process flows, that in some cases, technology allows us to leapfrog for our customers. Many customers don't want to talk to us directly anymore. So they want to use chat functionality, or they want to just be able to go and search a Frequently Asked Questions area, or get a how to documents sent to them so that they can do it, in some cases themselves. And we are hearing that from our customers. And we are taking the steps to make sure that we streamline those processes for that,   Dan Seguin  22:25 Julie, what role does Hydro Ottawa or utilities in general have when it comes to delivering solutions for customers to reduce their consumption and greenhouse gas emissions?   Julie Lupinacci  22:38 So, I think that we have a big responsibility there to keep people informed. I think awareness is pretty key when it comes to energy efficiency. And knowing where you're starting from, I think is a big component. So as utilities, I think we need to constantly ask ourselves, where is the customer in, in their knowledge of what we're trying to get them to do or what they're needing to do or what they're wanting to do. So I would hazard a guess that not many people have a true understanding of what their carbon footprint is, I would hazard a guess that we don't all know what our emission baseline is. So asking people to do something to reduce that. And they don't know what their baseline is, I think I think that's a misstep. So utilities, in general, I think have a responsibility to help customers understand how to do that calculation. And then identify pathways and programs that they can make choices that help enrich them towards what they're trying to do. So in some cases, it's painting the picture of what that future looks like, giving them choices of what the future can look like. And then once the customer chooses that, help them to make decisions to get them closer to that. So whether that be having a digital footprint with us, right reducing the need for us to mail a bill. So they're going off of paper and onto an email bill or coming to a website to get all of the details behind their bill. I think helping them understand what that impact is, is important. Making sure that we are doing sustainable business practices for our customers is important as well, right? Like we've made different choices in our building with regards to how we process waste, how we are moving around the city, what we do, when we have trucks that may not be Eevee. There may not be an Eevee model ready for the trucks that we need. But how are we planning for that to bring in those sustainable business practices? How are we leveraging tools to be able to take not necessarily like I'm unnecessary steps out of the process, whether it be a new material that a lot, that's a more sustainable material that doesn't have us cutting down trees or others. Like I think there's some things that we are looking at that to make choices about what that what that future is going to look like. And I think the other component that we have as utilities is we need to be leaders in the field, right, we need to look at what's happening, not just here in Canada, but there are other jurisdictions around this globe that have been doing conservation because they've needed to do conservation. And and so they've, they've, I don't want to say perfected it, but they've advanced it significantly. And in some cases, we can leapfrog what their program is to an even better program with potentially new technology or even a different focus. So we're looking at, we're looking into Europe, and what are they doing with regards to conservation? What are they doing with regards to energy efficiency? And how can we take what they're doing and adopt it here. And so I think utilities have a obligation to look outside of our own four walls, look outside of our province, even look inside of our country to see what are some of those things that are working elsewhere, that can be brought here for our customers.   Dan Seguin  26:21 Now, wondering if you could outline some initiatives that hydro Auto is doing to help its customers in that area?   Julie Lupinacci  26:30 Sure, there's a whole load of ones that we can talk to, and I would encourage you to follow our blog, because we talk about a lot of those pieces and share some of those details in greater detail. And some of the case studies that we do share, may have a direct impact on some other customers. And you would see how that translates into your business or interior household. But we work very closely with the City of Ottawa on their energy evolution file. And taking a look at everything from where public EV chargers need to be set up, talking to them about how to retrofit their own buildings and be future proofed from and have a smart energy component to that, talking about how we build better communities. So we're there talking with them at the planning stages of that. So those are things that we do with the city, we are looking at distributed energy resources in a very thoughtful and deliberate way, and seeing how we can leverage some of the distributed energy resources that exist in our city today, how we align it to the grid, and how we use these distributed energy resources to bridge the evolution that's needed to be able to get to that future where the capacity need is, is maybe even three times what we're seeing today. So how are we planning for that with traditional assets? But also how can we bridge and leverage distributed energy resources that exist and will exist in our service territory? So we're doing that tons of education says, as I talked about, whether you look at our blogs, the newsletters that go out, read them, there's some really cool things and ideas that are in there for you as residential customers, and even commercial customers. We had an amazing symposium where we just started some of the conversation about what these different projects and initiatives are that we're doing with customers and can do with customers. You look at the Zibi Community, right downtown, like right behind shudder right beside sheer falls and behind the parliament. And that community itself is built completely differently, right, looking at using renewable energy, looking at using the steam off of Kruger that's just across the river, and how that heats the building and heats the community. And then looking at, you know, from an environmental footprint, what we did at a shelter falls with the eel ladder and helping with the eel migratory patterns is one element. We have a new substation in barre haven where we were very deliberate and kept a parcel of that land for a pollinator meadow. And really looking at how we promote the pollinators to be in the area that helped that particular growth. And then a number of conservation programs that we're working with with either the ISO which is our Independent Electricity System, distributor, or off operator and working with them and the Ministry of Energy on here are some programs that we see that can help bridge a defer capital investments because the capacity is here and we're sharing the capacity a little bit different, and even encouraged people to conserve energy, you know, not leaving their lights on not leaving motors running, generators, running, and all kinds of different programs that we can look at from that perspective. So lots of pilots, lots of different programs that are in flight and pilots to come.   Dan Seguin  29:59 What new and innovative plans are you making for the short, mid and long term when it comes to customers? And what hydro Ottawa offers?   Julie Lupinacci  30:12 Yeah, so I think I mentioned our, our battery loan program, you know that that was a one that we had thought would be a one and done type of thing during, during the early days of the pandemic. And the results that we saw on that program just made it one that we don't see going away anymore. So looking at continuing to evolve that program and scale it up. So I think that would be, you know, a short term. One. Another short term one is some of the Eevee programs that we're working on, that are coming to market with regards to being able to not only see where the EVs are coming up, but predict where the next EVs are going to be coming in. And even having a bit of a different relationship with those Eevee owners. So some type of a demand response program, you'll see that too short to mid term. With regards to helping customers understand that if they defer or delay charging their car until the evening, there might be a cost benefit, but also some benefit to us overall. So I think you'll see a lot of those kinds of demand response pilots to really see how and what we need to do, and engage our community and help us get there, right? We can't do this as single, single folks, we need to do this as a full community looking towards that future. And long term, I think you'll see some of those continuing to innovate. With regards to just building smarter communities, renewables within communities, you'll look at a different way of doing some substation work, and bringing that power here into the city of Ottawa.   Dan Seguin  31:51 Now, in 2021, hydro Ottawa announced that it will achieve Net Zero operations by 2030. How will this help or improve the lives of Ottawa residents?   Julie Lupinacci  32:04 It's a very philosophical question in some cases, because I think there's still a lot of misconception or confusion around what net zero means, right? And people think that going to net zero means there's no emissions. And that's not true. Net Zero means that we are becoming carbon neutral or emission neutral. So we may emit some emissions on one side of the business. But we're, we're offsetting in another area. So I think, I think it's a few different things. I think it gets us off thinking in a very different way. It helps to stimulate a conversation that is much needed to be able to advance. And I think we have a corporate responsibility to move that forward here within the City of Ottawa, especially being the capital of Ottawa, when you have your Prime Ministers sit up there and say, we're going to be net zero by 2050. And nobody moves until 2049. It's not going to work great. So people need to move early. And I think hydro Ottawa has demonstrated a lot of those advancements towards this net zero operations even in advance of, of when we announced it, right, like a lot of some of what we were doing a lot of what we were doing sorry, was really in play before that we had a very different way of building our our generation downtown Ottawa and we took the environment into account, we took a very accountable, measured approach to how we were doing our development and you're gonna see that continue in what we do. As we build substations, how do we do that to make sure that we have the least impact on the environment, and that we leave the space that we're in as good or better is really what we're trying to do than that have been when we got there, I look at the the Cambrian substation and bar Haven, and it is better than when we put our plant there because we have a pollinator meadow that's very deliberate, and what we're doing, we're taking care of the lands that are that are there, and you're gonna see that happen throughout. And it's all in for that larger view. With regards to Ottawa residents, I think it's important for them to know that they have a utility provider that cares about that as much as they do. And that are putting very thoughtful approach to how we go about doing things and we're not just doing it for the sake of doing it it means something this last spring, although small, in its in its in its infancy and I see it growing you know, we we planted trees, as part of our employees as part of their volunteer day that they get with the company went out into community and planted trees in an area that was where they were much needed. So I think you'll see a lot of those types of initiatives all happening within the city and with our company.   Dan Seguin  35:04 Julie, is this what customers expect from a modern utility? What other ways is hydro Ottawa innovating?   Julie Lupinacci  35:14 Yeah, I think expectations on on utilities as well as most organizations is changing significantly, customers are wanting organizations, corporations to not just be good corporate citizens, but to be accountable for the decisions and the activities that they do to be transparent, and why we're making those decisions, and how we're making those decisions. So when we talk about bringing in renewables, when we talk about being ready for electric vehicles, when we talk about bringing an energy management expertise into the area, it's it's really meant to make sure that customers have the information that they're already asking for, and that they're having information from a somewhat neutral party, right. In some cases, we're not looking at pushing one way or another, but making sure that people are informed to make the best decisions, and know what the outcomes are. And I think we're uniquely positioned to do that. There's a lot of people that might sell renewables, and they help install solar panels. And we're not looking to replace any of those, those people like it takes all kinds to make these things, all kinds of components in the supply chain to make this come to reality. But I think there is a natural space for hydro Ottawa to be there to help inform customers on how to do this effectively, what this means to them, like adding solar panels to your rooftop has complications. And it also has implications for you as a homeowner. And I think it's important that people be informed as they're making those decisions to put two and two together so that they don't, later on, find out that, you know, use this example, they bought an Eevee. And they bring it home, and they have nowhere to plug it in. Because their condo Corporation isn't set up effectively. There's nowhere for them to do public charging systems, I think that we need to make sure that we're helping customers make those informed decisions, and how we can do that together. So things around, like you mentioned, cybersecurity, and energy management, one of our conversations, and we're getting in, we're playing a big role in that, like, I think if we would be naive to think that customers don't expect us to have some of the best cybersecurity programs in place we are, are the custodians of the network that makes sure that they have energy to run their lives and electricity to run their lives. And I mentioned at the beginning of this, that some people count on that to stay alive. So that is of utmost importance, and a certainty that we need to play a space in that. And then energy management, like who you turn to other than somebody is really accountable to make sure that energy comes to your house, to be able to provide that expertise and help you through that and guide you through that process.   Dan Seguin  38:19 Now, what are some community carbon reduction projects that hydro Ottawa has been involved in, that customers might not be aware of?   Julie Lupinacci  38:29 Yeah, so hydro Ottawa has been working with the city and a lot of customers around the Ottawa area to be able to help them bring some of the carbon reduction projects that they have to life and to reality. So one of the big ones that I think maybe will touch everybody in the city of Ottawa is streetlight conversions. So we converted them all the street lights to LEDs, so that provided a significant cost savings to the City of Ottawa with regards to their energy bill, but in most cases provided better lighting, to the city streets, and has an element of controls in those lights to be able to allow the city to turn them up or down depending right so there's some technology that's built into those city lights, and all done through cost savings to the to the city overall. So I think that that was a big one that folks may not know about. We have been working with the city on their electric buses and bringing that vision to fruition. Electric buses, although we're not in the bus business, we are in the business now to support getting electricity to those buses and to where they need it and planning where those bus resting stations are to recharge, making sure there's enough in electricity capacity going into the main headquarters where the buses park at night, do their maintenance, make sure that they get charged up for the routes and working to make sure that they have everything there at To add a Edie, affordable process for the city, right, making sure that we're looking at, at this model that we worked on with the city to make sure that hydro water was working and supporting everything up to that charger. And the city's buses are running the routes, but we're, you know, we're staying in our lanes with regards to core competency, but making sure that we're bringing that vision to reality. And we're doing that same thing with the airport. No, we're not in the flight business. But we are in the business of making sure that as airports, specifically the airport here in Ottawa, are looking at electrifying everything under the wing, making sure doing fuel switching even in their passenger terminals. So you know, look at lighting solutions all across, whether it's, you know, the parking garage or in the building, you know, working with the report on helping them get to their net zero commitments, and making sure that we have the expertise brought in. Sometimes it comes with, you know, understanding what different programs are out there and marrying those up. And we do that. And then the last one, I think we've been working with some customers like the airport, so the airport's not a standalone, customer story. We've got a number of those stories that we're working with customers to do. We're working with Ottawa police services to be able to help look at their fleets and how do you support moving, moving their fleets to electric vehicles and other other customers that are like that? And then looking and working with the City of Ottawa on public charging stations? Where would these be, you know, our new mayor, as part of his campaign talked about public charging stations talked about ebike charging stations, and we're working hand in hand with them to help bring those visions and those plans to reality that is not just to talk, but it is bringing those projects to life.   Dan Seguin  41:59 Okay, Julie, let's rewind and go back to the strategic plan. What are the key change drivers that are influencing hydro Ottawa is future planning.   Julie Lupinacci  42:10 So we've used a five-d framework in our strategic direction, because these are the drivers that are not just impacting our industry, but they're impacting everybody. And they're, they're things that are happening, and you'd have to understand what it is and then look at your own business and then how you support customers. So the customers need to be aware as well. So we're really looking at these five days. So the first one is decarbonisation. You know, I think we've had a lot of that conversation so far. It needs to be part of our programs, it needs to be part of our future design, it needs to be part of our discussions with customers. The second one is digitization. And this one has been around for a while, right, like people have been migrating to, to using electronics, like E bills, emails versus you know, getting your your bill in the mail, paying through through some type of paper pay service versus sending in a check, or coming in to drop off money at hydro. We haven't done that for a while. But those are pathways to this digitization. And I would say it's going further than that. We're looking at how to make sure that customers have access to their data through a digital output? How can they connect their systems to that to make some decisions for them? So digitization is a big one for us. Not just on the customer front? I would say how we're developing our systems as well. Decentralization is one of those third G's that people are looking at. And I always laugh because industries go through centralization, decentralization. It's kind of a little bit of a flux piece that happens. But we are in a decentralization component because they think the reality of an Ottawa is in the ecosystem that we have. It's a pretty vast city, like, you know, from a miles long miles wide component. It's vast. It's not as big as some of the service territories that you know, like Hydro Quebec takes care of the entire province. But it's vast enough that you would think why are we decentralizing? But there's the reality of things like the storm that bring it to light that you need some loops within the system that are centered around where people are living and making sure that we can have some redundancy in different areas. So we are looking at that. And what we do is diversification diversifying. Like we talked about overhead underground a lot this year, especially after the storms. That's one form of diversification. But there's also looking at how do you incorporate renewables? It's a different type of energy production. How do you incorporate solar in a different way in a very thoughtful way and I can be stressed enough because you can't just put solar across the entire city and think that that's going to work right, you need to be able to integrate those pieces, right? If you want that energy future, you have to integrate solar into the existing grid, and look at how we do this as a community based component. So diversification is definitely leading a lot of discussions here. And what we do, and the last one is demographics that the city is changing. You know, we used to be English, French only, we have different languages that are coming to be so that, you know, like, that's the basics of it. But also taking a look at the changing demographics of the workplace, the changing demographics of where people are working, and how people are working, like demographics is a little bit different. Right? There's, you know, there's a socio graphic component to that, or a psycho psychographic component that comes into that as well, that we're looking at how we speak to customers? How do we make sure that they have information? What are we making sure that we're doing when we plan work, right? Like we have to do maintenance on our system? How do we do that support, support our customers, so all five of those DS, really our part of how we evaluate the work of the projects that we get involved in?   Dan Seguin  46:18 What has been the impact of the pandemic on electricity customers, and how has that influenced your role, and also hydro Auto has relationship with its customers,   Julie Lupinacci  46:30 The pandemic has, I think, thrown a very different work life reality here. Ottawa, for the most part, did not see the unemployment rates as some of the other cities across Canada. So in some cases, we've been fortunate, but the impacts are still there. So for the utility, and I talked about it in the previous question a little bit, but for the utility, how we go about doing our work matters more. Now, I would say, you know, coming through the pandemic, it matters more, because when we used to plan work on our grid, we used to plan it during the day. So we would go into a community. And we would know that the bulk of the customers in that community were at work between nine and five, let's say or nine and three. And we could get a lot of work done without really impacting customers. And now, it's not like those homes have become daycares, not just during the pandemic, but as a, as a perpetual thing. Now, right, we've got hybrid work components, so you can't decide that this or you can't even hazard an educated guess that this community is going to be predominantly out between these hours on this day, like that just doesn't, that doesn't happen anymore. So working with customers and giving them more advanced notice, in some cases, more, making sure that they get this information in a timely manner so that they can plan around it the same way that we're planning is super critical. And I would say that, ultimately, the biggest change that we've seen with our customers is making sure that we can continue to do the work with the least impact to our customers. And I think that's why we talked about the battery loan program. That's why it's become such an important piece of the future that our customers will not be able to give it to everybody. But you know, at least it's a program that will kind of look at how we can evolve and be able to support our customers through those types.   Dan Seguin  48:41 Okay, Julie, we always end our interviews with some rapid fire questions, and we've got some for you. Are you ready?   Julie Lupinacci  48:50 I am. Okay, Julie,   Dan Seguin  48:52 What are you reading right now?   Julie Lupinacci  48:53 I'm actually reading two books right now. One is called Ed Mylett The Power of One More, which is a pretty inspirational story that was based on his father just doing one more thing. One more minute talking to a customer reaching out to one more customer. It's kind of a really cool dynamic when you pull it into a workspace, and the other one is Brene Brown's Atlas of the Heart. I'm reading that as part of our we had a lot of conversations about crisis, communication and emotion and Atlas of the heart was one of those recommendations. So I have taken her up on that.   Dan Seguin  49:27 Now, what would you name your boat? If you had one?   Julie Lupinacci  49:32 Yeah, I don't know if I thought this one 100% through but I think I would say Unstoppable. Maybe Unsinkable Boat.   Dan Seguin  49:43 Okay, let's move on to the next one. Who is someone that you admire?   Julie Lupinacci  49:46 That so many people to choose from? But here I'd say my mom, she's a powerhouse. She's mastered the balance of staying calm, and keeping calm even in the craziness of the chaos. She has that ability to fight kind of to find a path forward for people and during insanely stressful situations, so she like, reaches down and likes to pick people up gently, sometimes sometimes not so gently, and gives you a good kick in the butt, you know, to get you into overdrive when needed. So if I could, if I could garner some of that into who I am, I think I think that would be amazing.   Dan Seguin  50:21 Okay, what is the closest thing to real magic that you've witnessed?   Julie Lupinacci  50:27 Yeah, this is, this is a hard one for me to put into words. But let me see if I can take, again, the chaos of some of these weather events that we've seen, like I've witnessed our team go from full throttle heads down, like almost militant robotic work mode, trying to get the power back on. And they can stop in those tracks and become this completely empathetic supportive, human being to some of the most vulnerable people that they they encounter, whether it be somebody who they see is needing help to shovel their driveway because they're struggling or, you know, a child comes up to them with a with a bunch of cards to give to hydro auto, because they're their classmates made them in in class, and they want to give them to them. And they're right, coming up right to a workstation, like I see this switch happen on a dime. And in my opinion, it's so magical. So I guess in my opinion, that would be pure via pure magic moment.   Dan Seguin  51:28 Okay, next one here, what has been the biggest challenge to you personally, since the pandemic began?   Julie Lupinacci  51:35 Yeah, as a single parent, I think it's easy for me to say something like anytime the schools were doing virtual learning and trying to juggle, juggle all of you know, work. Being a teacher is the hardest job in the world. Especially in some of those, with with some of those kids that just can't sit still, which is, which is my son. But I would have to say the hardest part, for me, has been witnessing folks who are struggling, trying to get back on their feet, whether that be financially, but more so I would say struggling to get back on their feet mentally coming out of the pandemic. Okay,   Dan Seguin  52:13 moving on. We've all been watching a lot of Netflix and TV. What are your favorite movies or shows?   Julie Lupinacci  52:23 It's funny because I saw this. And I would say, yes, that's a true statement. But I haven't been watching a lot of Netflix and TV, but my family Friday Night Movie go twos, these last few weeks has been the Home Alone series. And I don't know why. Coming up to Christmas. I guess that's what it is. But home alone has been the movie. I think we're up to the third one or fourth one now at our Friday movie nights.   Dan Seguin  52:47 Lastly, what's exciting you about your industry, our industry right now?   Julie Lupinacci  52:53 Oh, geez, what's not exciting. We're I think we're in a pivotal moment and the energy industry, like a kind of table clearing moment when we're working across boundaries, like I'm talking about physical boundaries, cross fuel providers cross. The local distributor companies talking together across energy providers, you know, private, public energy providers have all kinds of different solutions out there. Everybody's at this table working to develop solutions. It's such an exciting time, because it's the egos in some cases get completely put outside and just really focused on the same goal on trying to get us to that smart, sustainable, affordable energy future. And to me, that is absolutely the most exciting part of our industry right now. Well, Julie,   Dan Seguin  53:41 we've reached the end of another episode of The thinkenergy podcast. If our listeners wanted to learn more about you and our organization, how could they connect?   Julie Lupinacci  53:54 So I am on LinkedIn. So you can find me Julie Lupinacci at LinkedIn, or you can connect right through our website. So if you send something through there, saying you want to talk to me, it'll find its way to me directly.   Dan Seguin  54:08 Again, Julie, thank you so much for joining me today. I hope you had a lot of fun.   Julie Lupinacci  54:12 I did.   Dan Seguin  54:14 Thanks for tuning in for another episode of The think energy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com And I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.  

As Canadians depend more and more on an electrified grid, safety and reliability are at the core of the conversation. How are we improving the grid’s resilience to climate change and extreme weather? How are we accommodating increased capacity as more people electrify their lives? In episode 99 of thinkenergy, we discuss future proofing the grid and what exactly that means with Guillaume Paradis, Chief Electricity Distribution Officer at Hydro Ottawa. Related links   Guillaume Paradis, LinkedIn: https://www.linkedin.com/in/guillaume-paradis-30a47721/    Power outage safety: https://www.hydroottawa.com/en/outages-safety/outage-centre/outage-safety    Energy saving resources: https://www.hydroottawa.com/en/save-energy To subscribe using Apple Podcasts: To subscribe using Spotify To subscribe on Libsyn --- Subscribe so you don't miss a video: YouTube Check out our cool pics on Instagram More to Learn on Facebook Keep up with the Tweets on Twitter Transcript: Dan Seguin 00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry.   Dan Seguin 00:28 Hey, everyone, welcome back. There's a great analogy I read recently that compared future proofing the electricity grid to Wayne Gretzky. And since this is our 99th episode, woohoo, it just seems fitting that we make our reference to the great one. What made Wayne Gretzky, the greatest hockey player of all time, was not his speed or the uncanny accuracy of his shots, but rather his ability to predict where the puck was going to be an instant before it arrived. utilities like Wayne Gretzky have the ability to anticipate events and predict patterns that can make them more prepared for extreme weather events as a utility, planning and predicting the future is part of our DNA. And as we all prepare to meet greenhouse gas reduction targets set by the feds, provincial and municipal governments, we are seeing a lot of future planning happening to make the electricity system as clean and as resilient as possible. And part of that is predicting what the future will look like, from what energy sources will power our electricity supply, but also what kind of challenges like electrification and threats like extreme weather we will face? So here's today's big question. How can utilities earn customer confidence as they transition towards an electrified grid that can also withstand unpredictable weather to safely and reliably deliver energy. Today's guest is Guillaume packaging. As the chief electricity distribution officer at hydro Ottawa, Guillaume is responsible for planning, design, operations, constructions and maintenance of our nation's capitol electrical power distribution system. In his role, Guillaume leads a team directly accountable for ensuring the safe, efficient and reliable delivery of electricity to hydro Ottawa customers. Guillaume has over a decade of industry experience in progressive leadership roles ranging from research program management, to distribution planning, asset management, design, and construction. Thanks for joining us on the show  today.  Guillaume Paradis 02:56 Thanks for having me. Dan Seguin 02:57 You've been in the industry for more than a decade now, what's been the biggest change or shift you've witnessed? Guillaume Paradis 03:05 So what I'd say has been the most significant change over that time period is that we've actually gone from talking about very exciting things and future focus opportunities. So we've gone from talking about them to actually getting to implement them. So some of the things that were on the horizon 10 years ago, and 15 years ago, in fact, were related to electric vehicles, the proliferation of battery storage technology, the development of the smart grid, and over that period of time, through those conversations, we've actually been able to shift the industry to a place where we're actually delivering on some of those promises. So that's very, very exciting. It's a massive challenge for everyone involved, but unlocks a whole series of possibilities, that when I started my career, we were only talking and thinking about, Dan Seguin 04:08 Okay, what does future proofing the electricity grid really mean? What kind of plans and predictions are you making to help the grid withstand climate change? Guillaume Paradis 04:20 So future proofing is an interesting one, because, you know, ultimately, all of your success depends on your ability to forecast and forecasting. Currently, with the changing landscape with the pace at which policy is being updated, refreshed, and modified, it is quite challenging. So we've gone from an environment where you could look at decade's worth of data, use a little bit of economic information, and forecasts and combine those things into what would turn out to be a pretty useful and fairly accurate prediction of what your system would be required to deliver. So we've gone from that to an environment where in a matter of, you know, sometimes months, you know, the underlying basis for your predictions as totally been changed. And you have, or you're having to revisit your assumptions from, frankly, a quarter to the next. So, future proofing right now, in my mind is about, you know, keeping an eye out for what's coming. So being able to anticipate what's ahead, being able to stay abreast of all the trends, making, what I would call incremental adjustments to our practices today that ensure that if, and when the future, you know, more specifically crystallizes, we can take advantage of the opportunities, and we're not having to redo too much work, but also without betting too much on one outcome, where we may not have the certainty of what's ahead. So, you know, that's true when you look at the full landscape. And specifically, when we're looking at the predictions around climate change, it's about at a minimum, being very responsive to the more recent events. So using that to update your predictions. And recently, unfortunately, with respect to climate, you know, we've seen what would have been deemed, you know, one in 1000, or one in 100 year events occur at a frequency that far exceeds, you know, what predictions would have called for. And we have to recognize that as being the new trend, despite not having the benefit of 100 years of events in that new paradigm that we find ourselves in. So, you know, from a climate standpoint, I think we have to be a little farther out, and expect that recent data points actually represent the new reality, as opposed to relying on the longer trend that we would like to count on, which is 50-100 years or beyond. So from a climate standpoint, at this point, our assumption is, you know, what's happened recently looks a lot more like what's expected to happen to us in the next few years. And in fact, you know, we're looking to build a little bit of contingency or buffer into our predictions, assuming that it might get a little worse. Dan Seguin 07:40 Now, why does future proofing the grid go hand in hand with electrification, and clean energy, Guillaume Paradis 07:48 So electrification and clean energy come down to, in my view, increasing our society's resilience, resilience and dependence on our electricity infrastructure. So, you know, for many years now, many decades, the electricity system has been the underpinning of our modern society. But even more so as we move more of our energy use to the electricity system, it becomes paramount ensure that the infrastructure we have is able to support and maintain with a high level of redundancy, you know, that modern lifestyle where more of what we do is electrified, clean energy, in its various forms, you know, supports our ability to electrify more of our activities, but also from a planning standpoint introduces a bit of a new challenge, in terms of intermittency. And so our ability to have an underlying asset base distribution system or transmission system that is highly redundant and highly secure, to enable and support the use of renewable energy is critical. And so that's where future proofing is really about, you know, ensuring that the bet we're making as a society, which is electrifying to improve the outlook on our climate change objectives, is actually possible going forward.   Dan Seguin 09:29 Don't I've got a follow up question here. What does a self healing grid mean? Guillaume Paradis 09:35 You know, in a nutshell, self healing is about leveraging technology and automation to ensure that when an issue occurs, whether it be a failure, or an externality, like a tree, you know, impacting our infrastructure. We use that technology that automation to most rapidly re structure and rearrange our distribution system to minimize the impact of those events. So it's really about leveraging automation, you know, rapid communication, we now have access to using the computational power that is also available to us. And letting those tools make the preliminary decision on how best to restore power, before there's a human interaction that comes in to take care of the final steps. So really, if you think about it, and how far we've come in the last 20 years with computer power and communication tools, it's really bringing the latest and the best of those technologies to bear on how we restore power to our customers.   Dan Seguin 10:45 After the May Dereocho, a lot of people were asking why utilities don't bury all overhead lines? What's your answer to that Gil?   Guillaume Paradis 10:55 So yeah, it comes up every time there's a storm, and it's, it's perfectly understandable. And I think there's a couple things that come into play when we think about, you know, what is best to deliver power to our customers. Certainly, you know, we've been talking about redundancy in an underground system, when it comes to certain types of climate related events, like large storms, or wind storms, you know, introduce a certain level of security that exceeds what is possible with an overhead system. But the other very important element as we think about electrification going forward, is the element of cost, and affordability of power. And, you know, just from a comparison standpoint, the basic math, you know, when evaluating underground alternatives to overhead systems, is about a 10 to one cost ratio. So certainly when we look at, you know, where best to invest dollars, and how best to bring power to communities, that cost component is factored in and becomes a consideration, particularly when you look at lower density areas, or farther away areas from production centers, it becomes a costly proposition. Now, what we're looking to do going forward is we see undergrounding as a strategic tool in improving our climate resilience. And so we're going to look at certain corridors, perhaps, or certain targeted investments to underground infrastructure, to try to get the most value possible for our customers as we plan for, you know, an elevated climate challenge in the future. But that consideration around costs is significant. And finally, what I'd say as well is, you know, your ability to restore power when there's a problem with overhead infrastructure is far greater than it is when an underground system fails. And so in addition to that cost component, the ability to restore power quickly, when there is a problem is higher with an overhead infrastructure. Dan Seguin 13:10 At the beginning of the last century, it was the Industrial Revolution. This century is shaping up to be an electrical revolution. How confident are you about the grid's capacity, as more and more people electrify their cars, and eventually, their homes? Guillaume Paradis 13:32 So how confident I would say very confident. And that's not to minimize the scale of the challenge ahead of us. You're correct, we're now proposing to essentially, you know, completely shift the dynamics around electricity. In a matter of, you know, I would like to say decades, but it's essentially a decade at this point. And so it's a very complex challenge from an engineering standpoint and a planning standpoint. But I've seen how the conversation and the thinking has evolved over the last 1015 years in our industry, I've seen the technologies that are being brought forward as tools to be leveraged to enable that transition to a more electric future. And, you know, the significant load growth, I will come with that. So I think we have the tools, we need to maintain a high level of awareness and adaptability in, you know, facing what's ahead of us. We can't fall back on old habits or, you know, make excuses when we have solutions we want to implement and we know we need to implement to enable that electrified future, but I think We will get there. And I've seen all sorts of signs pointing to that possibility. And it's going to come down to once again making the most of all the tools we have. So we talked about technology earlier, we're going to have to leverage technology to manage how electric vehicles are charged, and when, and in what parts of the city and how best to leverage the existing infrastructure to do that, because we know, we can just build or double the size of our electric infrastructure to accommodate that growth. So we're going to have to be more refined, we're going to have to leverage all the tools available to us, including distributed energy resources, but I think we will get there and I like what I'm seeing from all the stakeholders across the industry, and thinking and adapting to that new reality. Dan Seguin 15:50 Here's another follow up question. What would you say to those who are worried about reliability and power outages? Guillaume Paradis 15:59 I would say that's our main focus. And so it's completely normal to have some concerns in a context where more of our lives become dependent on the electricity system. And but, you know, on our end, from an electricity industry standpoint, reliability has been forever, essentially, you know, the focus of our energy and our attention. And now we all understand that, we need to elevate the reliability standards that have been developed over the last decades. And so we have, once again, certain tools we can leverage to do that. So again, not to say it's not significant, we have to go from, you know, what has been a 99.998% availability to something even closer to 100%. Because we know our customers depend on our infrastructure more than ever. But we're working on that. And we're going to bring in some tools that will help us support that outcome. And certainly, you know, we talked about automation, but things like battery storage, becoming more prevalent, you know, within the landscape, including the batteries of electric vehicles, over time, will be one of those examples of new tools that we can try to leverage to deliver, deliver that elevated level of reliability that our customers will expect in our society will need. Dan Seguin 17:33 Okay, thanks. Yeah, there will be power outages, we can't avoid that. Knowing that, what are some of the things customers could or should consider doing to be better prepared? Guillaume Paradis 17:46 Yeah. So that's another interesting question with respect to what we've seen in the last few years. So even just through some of the climate related events that we've experienced, you know, longer duration outages related to tornadoes are due to Russia more recently, one of the basic things that everyone is encouraged to do and we try to promote is, you know, developing a plan for the household, right, or for, you know, your business if you're a commercial customer, but think about what things look like, from your perspective. In the event of an outage of various durations that like, you know, the basic exercise would be to think about something of short duration, say two hours of less or less than looking at something a bit more prolonged like six hours, and then going to the next step of saying, what happens if it's more than 24 hours. And you know, if you go to our website, and the website of, you know, many of our peer utilities, most offer a set of resources around how to build a toolkit to be able to remain safe and function through certain duration outages. And then, of course, if you want to go beyond that for certain critical customers, and that conversation is ongoing, and everyone's minds already been turned to that, but looking at other alternatives, like on site generation, energy storage, generators, of course, being the traditional option, but looking to secure some critical processes with on site generation where possible. So building resilience is something that we've worked on, you know, for decades, through our infrastructure investments, of course, but working with customers, and more so than ever again, as we electrify many more aspects of our lives. We need to ensure that everyone appreciates and recognizes what may be required if power was to for hopefully a very short amount of time not be available. Dan Seguin 20:03 Now, what kind of planning and predictions are you making for the short, mid and long term when it comes to electrification? Guillaume Paradis 20:13 So the short term is probably the most interesting element now, because it's been a little difficult to figure out exactly when things would land. So what we're seeing today, and that's ongoing now, is that, you know, certainly many customers are actively looking at reducing their impact in terms of carbon footprint. And they're looking at doing that through electrification. And so we're seeing a lot of activity where customers choose to switch to fuel, which would be essentially moving away from using carbon intensive energy resources for things like heating, and then leveraging our infrastructure to support that. So when that happens at a campus level, or for commercial customers, that can be a significant growth in the demand on the electricity system. So we're fairly able to project what that looks like. And it's been happening at a good pace. On the electric vehicle adoption side of things we've been monitoring for over a decade now, we've been, you know, doing some modeling, some predictions, we've worked with, you know, external stakeholders to put together studies that would help us understand the impact. The thing that has been challenging, certainly over the last two years is that there's now a clear gap between the market demand with or for electric vehicles, and what manufacturers and the supply chains are able to make available to that market. So figuring out the exact timing has become a little more challenging, where we would have expected to see, you know, a very steady growth, but a significant growth that would eventually turn into sort of a complete shift to electric vehicle purchases. Whereas it's taking a bit longer, I think, to occur than we would have, frankly, hoped for, but also expected, it's getting, it's gotten us or given us a bit more time as supposed to plan for it. But certainly from an electrification standpoint, and the predictions that we're making, we're seeing electric vehicles being sort of pervasive across our distribution system. It'll occur over a certain number of years, but we will have electric vehicle charging occur all over service territory. And certainly from a fleet standpoint, once again, as soon as some of the manufacturers manage to ramp up their capacity to produce vehicles, we're expecting to see more and more fleet operators move their entire operation to electric vehicles. And so we're preparing for that as well. Dan Seguin 22:58 Now, Guillaume, tell me, what keeps you up at night, then, talk to me about what gives you hope. Guillaume Paradis 23:06 So what still keeps me up at night. And I think that's just a virtue of the environment. And the industry that we're in is the safety of our team. And, frankly, anyone who interacts with our infrastructures, so that that's something that we easily forget in our society, considering how, you know, ubiquitous energy electricity is, it's just the sheer power that that electricity represents, and how close in proximity it comes to many people, certainly our workforce, you know, physically interacts with that infrastructure every day. And so ensuring that we remain safe at all times is critical. But it's the same for our customers and anyone who comes close to the electricity infrastructure. And so that's, that's first and foremost, I think it's just, you know, a reality of what we do, distributing electricity. But certainly just the general pace of change is interesting, I wouldn't say it keeps me up at night, because I'm worried it keeps me up at night because it's exciting. And there's so much possibilities that come with what's ahead to a degree that we've frankly, never seen in our industry. And so it's just a completely exciting time to be part of the electricity industry. We just got to make sure that we do everything we can to leverage what's coming for the benefit of our customers and to power our community. But you know, there are much worse things to be kept up at night by and I think it's just a lot of energy. Literally, I suppose, coming to all of us, you know around the organization in the industry. Well, hope is So we have, you know, so many bright colleagues, so many people looking at what's, you know, ahead and what's upon us, that we're uniquely positioned to help, you know, our, all societies across the globe, deliver on, you know, what is, you know, the generational challenge of climate change. So we're, you know, it's, it's not often that you're part of an industry that can have such a significant impact on such a large problem. And so to be right in the middle of it, and having a key role in enabling the aspiration of our entire society, is really exciting. And, you know, having the chance to take tangible and real concrete actions to get us all there is fantastic. So the hope comes from the energy of everyone involved, and the talent of everyone in Walt involved, and the passion that they bring to solving this massive, massive challenge that we have ahead of us. Dan Seguin 26:12 Moving on here, what role does hydro Ottawa or utilities in general have when it comes to delivering solutions to reduce greenhouse gas emissions? Guillaume Paradis 26:22 So that the, I think the unique perspective that we bring, so certainly, electrifying period, right, so we're, we're, you know, an alternative to dirtier sources, particularly here in Ontario, where we can still count on an electricity system that is very significantly, you know, supplied by renewable energy resources. So we're sort of a platform for greenhouse gas reduction, just by virtue of electrification. So that is a significant role. And even more importantly, we also have, you know, an opportunity to be direct partners with industries, stakeholders, businesses, commercial actors, who are actually trying to reduce their greenhouse gases, footprint and impact. And so we're, we're part of the conversation and what we do differently than other businesses is, we think and plan in decades, and, you know, in Windows of 25, and 50 years, and so we've been here 100 years, we're expecting to be here, you know, many 100 more. And so we have that long term perspective that we can bring to the table, when engaging with other stakeholders who maybe think more on a sort of business case level in terms of three and five year paybacks, we're actually able to bring in that long term perspective to inform their decision making. So it's pretty unique, frankly, and, and we're also in many, many cases, in a position where we're trusted advisors. So there has been that trust built over decades of being reliable and available. And so we're seen as or as almost impartial in the process of electrifying and reducing greenhouse gases. And so again, we can bring that perspective to bear when supporting our customers and making those decisions and enabling those objectives of more sustainable activities.   Dan Seguin 28:43 Sorry about this Guillaume, but I've got a follow up question, what are some of the initiatives that hydro Auto is doing to help customers in this area? Guillaume Paradis 28:51 So we have essentially the full inventory of initiatives. So from a customer standpoint, we work with them at the facility level, we have, you know, our key account representatives, we're sort of their energy advisors on demand. And so, you know, that is a direct line between customers and all the portfolios and all the options that are available in the industry. So that's, that's big, because it's, it's almost working with them from the inception of their plans to try to bring them to, you know, that future of a lower carbon footprint. And so, you know, we're very active in that space. You know, from an energy standpoint and an energy system standpoint, we see our responsibility as being the local enabler of local renewable energy resources, and a more efficient use of energy, you know, in our community and in the communities that we serve. And so we're working with industry stakeholders, particularly regulatory agencies, and better informing their approach to enabling those resources to make sure that when customers approach us with their solar generation project, or with their battery storage project, we find the best way to make that investment work for them financially, but also for our community from a greenhouse gas standpoint. And so we have a very important role in sort of acting as an interface between, you know, our constituents, and the regulatory agencies that govern what we do. And that's fundamental to making that green future possible. Because we're essentially, you know, ending an entire regulatory framework, and an entire industry paradigm on the fly, as people make those decisions, to invest differently. And so that advisor role is critical, that advocacy role is critical. And you know, more specifically, we have a wide variety of programs, all available in great detail on our website, to help customers think through the decisions that they're making with respect to energy.   Dan Seguin 31:21 Now, what are your thoughts on distributed energy resources, what kind of challenges or opportunities do they pose?   Guillaume Paradis 31:32 Not only a great opportunity, but a necessary piece of that puzzle coming together with respect to electrifying and proceeding with that energy transition that we've all embarked on. And that going forward with the combination of a growing demand for electricity, and some of the challenges brought about by climate change, will need to be able to leverage energy resources closer to where the demand actually exists. And distributed energy resources are sort of the elementary building blocks that will allow us to do that where by having a generation closer to our customers within our community here in Ottawa, for example, and in Castleman, we'll be able to ensure that we're not reliant on power coming from, you know, hundreds of kilometers away somewhere across the province. And that under more scenarios, contingency or otherwise, we're able to leverage what's here to ensure that our customers stay power through whatever may come and so the D ers bolt in meeting capacity requirements going forward and meeting resilience expectations will be essential. And so once again, they in terms of scaling up to, you know, many 1000s within Ottawa, Ottawa, they represent a pretty significant engineering challenge in rethinking our control systems, our, you know, engineering decisions, but they're a necessary and important building block, and therefore much larger of an opportunity than they are a threat. And we just need to spend the next few years continuing to evolve our ability to leverage those in real time to meet our future objectives.   Dan Seguin 33:30 Okay, yeah, we always end our interviews with some rapid fire questions. We've got a few for you. Are you ready?   Guillaume Paradis 33:38 Okay,we'll give it a shot.   Dan Seguin 33:40 Okay. What are you reading right now?   Guillaume Paradis 33:43 So, I'm not sure if the timing of this conversation will matter. But certainly leading up to Remembrance Day, I sort of tend to go back to at least one book, you know, related to war, and the impacts of war. And so I've gotten back into reading August by Barbara Tuchman. So that's sort of one of my favorite books about the start of the First World War. Just very well written. And every time I go back to it, I'm just inspired by the quality of the storytelling, but I have this bad habit of reading multiple books at the same time, which typically takes me forever to get through them. I've started Dawn of everything or the dawn of everything, which is a complicated but very interesting reevaluation of how modern enlightenment thinking has evolved in Europe through the influence of some of the North American First Nations. It is a very interesting topic there. And also reading An old classic and letters from a stoic by Seneca when I managed to not fall asleep at 1230 Each night, but those are the three books that are on my night table right now.   Dan Seguin 35:16 Now, what would you name your boat? If you have one? Or maybe do you have one?   Guillaume Paradis 35:22 I do not. And I would let my kids name it. And so I expect it would be called something related to Paw Patrol, or the latest show that they're on these days. But I would certainly not shoulder that responsibility. And I would ask my kids to decide what the name should be, Dan Seguin 35:47 Who is someone that you admire, Guillaume?   Dan Seguin 35:50 I'm going to stay on the same theme with that one. And I think I have to say, I admire my wife. And I do because I get to watch her in action every single day. And I see how she tackles problems. And she multitasks and makes problems go away that I couldn't quite wrap my head around. And so the relentless energy or determination that she applies to everything she does, is really a big inspiration for me. So, you know, surely there are others, you know, in our history or otherwise, that could be inspirations, but no one resonates in my life, quite to the degree that my wife does. Dan Seguin 36:35 Okay, what is the closest thing to real magic that you've witnessed? Guillaume Paradis 36:42 Fair, that's, that's a tricky one. I think, not the engineering type talking about science here. But I think just there's two extremes that are either dead technologies that we've managed to develop. And one of the ones I think of occasionally, is them, computers and the chips and the microprocessors we've been to develop, able to develop and just the sheer scale, and the complexity that we've been able to create there. Otherwise, things like CRISPR, for genetic splicing, I just still can't quite wrap my head around how that's possible. But we're able to do things with DNA now that are just, you know, stuff of science fiction 20 years ago, anything to do with space exploration, and deploying, you know, telescopes in space or launching probes to Mars, I still don't understand how we managed to do that, without something failing more often than it does. And otherwise, the other extreme, I would say is, is just nature, right. And that's exactly what we're all working on today, across the globe, is recognizing that what we have, you know, around us, our planet is just beyond amazing, and, you know, almost incomprehensible in complexity. And we have a responsibility to take care of that. But I think, you know, whenever we have, I have the chance of stepping out of the city and just looking around at nature for a few minutes, you have to kind of be reminded of how unlikely it all seems that something so complex, so beautiful, would come together. And so I think, you know, in the real world, those things are as close as we can get to magic, really. Dan Seguin 38:38 Okay, this is an interesting one, Guillaume. What has been the biggest challenge to you personally, since the pandemic began? Guillaume Paradis 38:46 That's a tricky one to think through. Because there's been so much that seems to have happened over the last 24 months - and now 30 months of the pandemic, I would say just having to constantly adapt without what seemed for a while a real frame of reference, right. So if you take yourself back to the early days of the pandemic, in particular, it just seemed like every other week, we would, we would be learning new things about how the pandemic would work and how forecasts look as to how we might get out of that situation. And so, you know, I'm someone who loves change in general. But even for me, in those early days, it just seemed a little bit unsettling to feel like every other week, you had to rethink a lot of your decisions, a lot of your planning a lot of the ways in which you thought you could protect yourself, your colleagues in your family, and so just having to do that on an ongoing basis for an extended period of time. Like that was very, very challenging. And so I'd probably put that as the biggest challenge. But obviously, you know, everything else that flowed from there was back to our society or friends and family or colleagues. That was just a very, very unique situation to work through in general, right?   Dan Seguin 40:11 We've all been watching a lot more Netflix and TV lately, what is your favorite movie or your favorite show?   Guillaume Paradis 40:19 So I watch just about anything that comes up, that I can sort of sit through for more than 15 minutes that sort of detest now. We've all watched so much TV over the last few years that if something can capture your attention for 15 minutes, that's probably a good sign. I always, and that might be a boring answer. But I always end up going back to, you know, one of the classics and Seinfeld. So, you know, you look at what's available. And, you know, sometimes you just don't have the energy to start something new. And I just go back to it, I found it's aged fairly well, some of the humor in there is quite timeless. And so it's sort of like a comforting blanket almost at this point, they just go back to a couple old Seinfeld episodes.   Dan Seguin 41:12 Lastly, sir, what's exciting you about your industry right now? Guillaume Paradis 41:18 I mean, I've said it a few times already. But just the opportunity to be in the middle of all that change. Like, it's such an important time in our societies evolution, I would not want to be on the sidelines of watching that unfold. And I think, you know, being so centrally positioned to help us all achieve those really big aspirations we have with respect to climate and the environment. I think that's great, right? And we have the tools, we have the energy we have, you know, everyone is willing, and so we just have to do it. So I think, you know, it's such a source of inspiration and energy. That, you know, I couldn't ask for more frankly, electricity was always important. And I was always something that made our industry very intriguing, and, you know, interesting, but that has been taken to a whole new level in the last little while. And for the foreseeable future, that, you know, there's going to be an endless supply of energy for all of us to solve those big problems.   Dan Seguin 42:31 Well, Guillaume, we've reached the end of another episode of The think energy podcast. If our listeners wanted to learn more about you, and our organization, how could they connect? Guillaume Paradis 42:45 So certainly, you know, go to our website, we've just launched a brand new website for a group of companies, I believe. It's under the name of power as one.com. Otherwise, our hydro auto website, of course, I wouldn't encourage you to find out more about me, I'm not that important. But check out the resources we have on our website. Our organization in particular is doing all sorts of novel and cool things, whether it be across Portage power, and vari Hebrew networks, or hydro Ottawa limited. So check out what we have there and reach out, you'll see all sorts of channels on there that you can use to engage with us. We're actively looking for everyone's input as we think about the future of energy. And so please come forward with whatever creative solutions you have. And I assure you, we'll consider them.   Dan Seguin 43:46 Again, Guillaume, merci beaucoup, thank you so much for joining us today. I hope you had a lot of fun. Guillaume Paradis 43:52 Cheers. And it was great. Thank you, Dan, for having me. Dan Seguin 43:55 Thanks for tuning in to another episode of The Think Energy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests, or previous episodes, visit think energy podcast.com. I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.

Did you know only 22% of workers in all energy jobs are female? Recruiting women in STEM, specifically in the energy sector, is something the industry needs to do a better job with. It’s why Erin Twamley, an award-winning author and educator, focused on women working in the energy field. Her new book, Everyday Superheroes: Women in Energy Careers, features 34 real-life superheroes who are powering our planet today. Erin joined us to share how we can do a better job of championing women in STEM.    Related links Erin Twamley, LinkedIn: https://www.linkedin.com/in/erintwamley/ Erin Twamley, website: https://erintwamley.com/ Eric Twamley, Twitter: https://twitter.com/erin_twamley STEM Superheros, Twitter: https://twitter.com/STEMSuperheros To subscribe using Apple Podcasts   To subscribe using Spotify   To subscribe on Libsyn. --- Subscribe so you don't miss a video: YouTube   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on Facebook   Keep up with the Tweets on Twitter Transcript: Dan Seguin  00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Sauinand my co-host, Rebecca Schwartz, as we explore both traditional and unconventional facets of the energy industry.   Dan Seguin  00:30 Hey, everyone, welcome back. Do you remember what you wanted to be when you grew up? I remember I wanted to be in the arts, a photographer or even a graphic designer. What about you, Rebecca?   Rebecca Schwartz  00:44 Well, when I was really little, I wanted to be an architect because I liked to draw. And then a little bit later on, I wanted to be an actress. But as I got older, I realized I didn't quite have the skills for either of those. But honestly, there were so many careers I wasn't aware of growing up - careers that I didn't even know were possible.   Dan Seguin  01:01 In hindsight, I know there were careers that were considered unacceptable for me to want to pursue. You look back now and realize your career choices were heavily influenced by society's expectations based solely on your gender.   Rebecca Schwartz  01:20 Gender is something that we've really only just begun to talk about and attempt to address in the last decade or so within the energy sector. And gender oppression, you know, brings up ideas about what's considered masculine and what's considered feminine, including the careers that we choose.   Dan Seguin  01:36 We've touched on this topic a few times in this podcast. But the energy sector is one of the least gender diverse industries, with women making up only 22% of workers,   Rebecca Schwartz  01:50 And within the energy industry, which is expected to increase capacity by 50% - by 2040 there is a huge demand for talented skilled workers. There's an untapped potential pool of young girls and young women who could consider careers in science, technology, engineering and mathematics, also commonly known as STEM.   Dan Seguin  02:11 So, here's today's big question. How do you reach 50% of the population that identifies as female to consider a career in the exciting energy sector? A sector that is going to shape and influence the future of our planet.   Rebecca Schwartz  02:30 Joining us on the podcast today is Erin Twamley, an award winning book author and educator. Erin is a former Energy Education Specialist at the Department of Energy where she led energy literacy efforts for teachers and students.   Dan Seguin  02:45 Erin has been creating stories of women working in STEM careers through her everyday superhero book series. Her second book in the series was published in July 2022, and is designed to get elementary school children excited about careers in the energy field,   Rebecca Schwartz  03:05 In her children's book 'Everyday Superheroes, Woman in Energy Careers- Erin represents 34 real life Superheroes and real life women who are powering our planet today. They install solar panels, they dig wells miles into the ground, connect zigzagging power lines that charge our electronics, and drive us into the future with battery powered cars.   Dan Seguin  03:27 The book series is smart, relatable and inspiring, demonstrating the limitless possibility for girls in the next generation of STEM superheroes. Erin, welcome to the show.   Rebecca Schwartz  03:41 Perhaps you could start us off Erin by telling us a little bit about your origin story. And what inspired you to pursue a superhero career in energy yourself?   Erin Twamley  03:51 Well, thank you so much for having me here. today. I'm very excited to talk a little bit about my career where I do kind of storytelling, right? I'm an educator. I'm a children's book author. And I really believe that the energy sector has lots of stories to tell. And there's lots of exciting things happening whether you're climbing on top of a wind turbine, or you're building a new kind of wind farm. There are so many opportunities for kids and even caregivers and adults out there to know about because we are really on the cusp of changing how we power our planet, how we power our communities, how we power our everyday household items, from our cars to our houses, to the airplanes that we fly on.   Dan Seguin  04:39 Erin, you mentioned that you were an Energy Education Specialist at the Department of Energy. I think that was back in 2012 or 2016. What were you seeing in your role there and how did it influence you in your career and your books?   Erin Twamley  04:58 So I worked at the Department of Energy and the United States from about 2012 to 2016. And I was focused on this whole concept of energy literacy. So what do people know about the role of energy in their lives? But what do they also know about energy within a system? Right? The way we consume energy, the way that energy is produced is not in a vacuum, right? There's economic systems, there's governmental policies that influence it. And so my time there was kind of spent really figuring out, how do we diversify the clean energy workforce? And how do we do that by starting with kids? So in that K through 12 space, we call it in the US? How do we talk to teachers and students. And I think what I really found there is that there were a ton of stories in the energy sector that weren't being shared with students and teachers. And so really, my work the Department of Energy focused on energy literacy drove me to then go into the private sector and just do that storytelling full time.   Rebecca Schwartz  06:02 Okay, so your previous book, you focused on women in STEM, and your recent work is specifically focused on women and energy careers. Curious as to what made you zero in on the energy sector?   Erin Twamley  06:16 So, I think energy is one of the topics that's really largely untouched in STEM. If you look at the education system, there's a lot of talk about coding, robotics and computer science. And there's not enough emphasis on something that we use every day, right, electricity and our energy. And so this idea to focus on energy was actually a dream of my co author. And I probably for the last seven years, it's been on our mind that we wanted to focus on who are the women and energy. And it just took us some time to figure out the right partners, the right sponsors, and also, I think, the right time globally to be able to talk about clean energy and tell stories of those who are working in the clean energy space.   Dan Seguin  07:03 Now, women represent only 22% of workers in all energy jobs. Why are they so underrepresented?   Erin Twamley  07:13 So that question, I think a lot of people in the field are trying to answer. People in industry are trying to answer, and women themselves are trying to answer- right. And I don't think that there's kind of one problem or one solution, if that makes sense. But from my perspective, as a storyteller, I think what's happening is that young girls and young women and professionals don't see themselves in these energy careers, because they don't see role models who look like them. They don't know how expansive these energy and career opportunities are. Right. If you look at the traditional oil and gas sector, there was this whole stigma that these jobs are dirty, right, that they're outdoors, that they require heavy lifting, right. And so that energy sector had to go through a movement itself right to reshare. What is happening in oil and gas. Same with clean energy, there are folks thinking that you need to be able to climb to the top of a wind turbine, for example, or that you need to be an engineer and have a PhD level type education. So I think for more women's participation, we need to share the stories about what those careers are, they need to see that women are working in these different energy careers. And that these careers are from the offices to laboratories, to industry and working in the fields, there's a wide variety of jobs within the energy sector.   Dan Seguin  08:38 Okay, here's a follow up question for you, Erin. What are some of the most influential data points that stood out for you in your work, or research?   Erin Twamley  08:50 So as a writer, I often focus on reading as a whole. And so I think there's three data points that I always love to share. The number one is until students reach the age of 12, one of the biggest influences on youth perspective, and their outcomes is their family and their reading. So that connection between reading and what they read actually makes a really big impact on not only their interest in school, but what they might do as an extracurricular activity. So whether they choose that robotics after school program or not, for example, I think the second piece that's important because I think we often underestimate this is that exposure to role models at an early age actually increases both the competence and interest, especially for young girls, and by a young age. I'm talking about elementary school students, so that by bringing in a wide variety of professionals for career day, for example, that are outside of just a veterinarian, utility provider or an engineer and expanding that that exposure actually has an influence, it has an impact. And that is researched and proven. And last but not least, if there's any educators that are listening to this, I think educators have an important role in this space. Because what you decorate your classroom with, literally the posters that are used, who's depicted in the classroom, and what books are sitting on your shelf, impact your students, and whether or not they see themselves in these types of careers, whether it be STEM careers, or energy careers. So something as simple as having everyday role models or women, on your posters in your classroom, again, can make such a big impact on kids feeling like they're included, and feeling like there's a future for them and opportunities for them in these different career paths.   Rebecca Schwartz  10:52 Now, Erin, with your beautiful new book, which you co authored, what's your goal by telling these real life stories to children? And did you find support for the project easily?   11:01 So we focus on what we call everyday superheroes. So these are real women that are working in industry and this particular book, they're working in the energy industry, and we wanted them to be everyday women, we wanted kids to think about their aunts, their uncles, their cousins, their moms, their dads, their teachers, and say, Oh, hey, actually, my aunt is a nuclear engineer. I never knew what she did before. But now I can actually have a conversation and ask a question, or, you know, Mom and Dad, I didn't know you could put solar panels on a house. How cool would it be to get solar panels on our house? Is that an option? So I think the goal of these real life stories is to really help kids make a connection right to the energy that's around them in their lives. And sometimes that's clearly visible to them, they just need help making that connection. And support for this project has been overwhelming. I'll be honest, we've been very excited to both have industry partners- to have two of the leading energy education organizations in the United States that provide training for both students and teachers - be our partners on this effort. And we have a new partnership, that we're going to be working with our after school programs across the United States to make sure that this education not only happens from a book and a reading perspective, but there's some actual hands on activities that can supplement students interests, and also help hopefully spark their interest in getting into energy.   Rebecca Schwartz  12:39 Okay, so though it's not a one size fits all, the book is aimed at children in grades three to six. Why that age group, specifically?   12:48 So I think what happens especially in energy is that we target Middle School and above, and I hate to say it, but by the time kids are in second grade, they're already making decisions about whether or not they like stem, whether or not they have interests, they're already talking about their competence levels, in STEM and energy careers. And so the research and the data just shows as I shared earlier, the earlier the exposure, the better the outcome. And so this is kind of a sweet target range, because elementary teachers sometimes get some more flexibility in the United States to talk about different topics or to expand on different topics. And we really believe that if we can reach kids at this age, we can hopefully build their competence when they make choices about what STEM electives they do after school, or what clubs they participate in, or what classes they take part in during school.   Dan Seguin  13:46 For our listeners, perhaps you can talk about what kind of career field you focus on in your latest book, or maybe share some cool stories about the women you spotlight.   Erin Twamley  13:59 So what's great about the book 'Everyday Superheroes, Women in Energy Careers', and that's the full name because I think we've we've danced around a little bit today - is that there are 34 superheroes and about 20 other women's stories we share. And these are women, from technicians, to installers to researchers at some of our US National Laboratories, to CEOs who are running companies like manufacturing companies that create pistons, we've got finance managers, we've got land managers, if you think about building a wind or a solar farm that takes a lot of land that takes a lot of investment and there's an entire teams helping these energy projects happen. There are two women in particular I thought I would highlight today. One is Mackenzie Dillon who works for Hydro One. She's actually an Apprentice Powerline Technician. She's part of Women Powerline Technicians in Canada and she is I think somebody that's important to know because this pathway is sometimes seen only from the perspective of you see someone climbing a power line, or you see someone digging, but you're not really sure what they're doing or how important they are until after a storm, for example, but the powerline technicians are the people who really keep our electricity flowing in our communities, right? They are the first ones when the power goes out, or there's a potential for a power outage. And Mackenzie, what's awesome about her is that not only can she, you know, string powerline wires, but she drives a digger, for example, when she was a student, she had ADHD. So she knew that she wanted something that could be hands on and where she could be outdoors. And that this job opportunity allows her to be successful and do that. Another woman I want to highlight is a civil engineer at Firstlight Power, which actually crosses a few states in New England of the United States. She works on dams. In fact, she oversees about 12 dams on five different rivers, and one of those dams is 115 years old. So imagine that you're an engineer responsible for not only kind of the safety of that dam, but making sure that it's an operation and it's being inspected. And her name is Becky Stebbins. And so sharing a little bit about what she does on a daily basis is important for kids so that they can understand, well, how do dams work? How are they operated and who operates them? So those are just two women that I wanted to share with you today.   Rebecca Schwartz  16:39 In your book, you talk about the STEM superpowers that kids can develop to become STEM and energy superheroes. Can you talk to these and why they were so important to include?   Erin Twamley  16:49 So there's a lot of discussion, I think, especially in workforce development initiatives and industry. What skills do students need? Right? How do we prepare them for the workforce? And I think oftentimes, there is a focus on technical skills, right? You know, what does a Powerline Technician specifically need to know? What does a civil engineer specifically need to know? But these super powers kind of touch a little bit more broadly on skills like observation, collaboration, communication, problem solving, and these are really superpowers that we believe any superhero should have, and a superpower can be developed can grow over time might be used, you know, in one area of the job versus another. So these superpowers are kind of just a way for kids to get to think about themselves, and what skills they already have, and what skills they want to grow or learn more about. And it's a great way I think, to engage kids and talking about skills because we as adults use that term. But what kid wouldn't love learning about superpowers and cultivating their own superpowers?   Dan Seguin  18:03 Now, Erin, there is clearly a strong educational component with this book. How are you getting it into the hands of educators? And are you supporting teachers in any other ways?   Erin Twamley  18:17 So I along with my co author, Josh, we're both teachers by training, right. And we have another co author, Katie Bainart. And so together with our partners, what we have really done is worked to get this book into teachers hands through two organizations. One called KidWind, and one called the need project. And both of these nonprofit organizations in the United States, they train teachers on how to teach about energy, so we're partnered with them. So make sure that we can get these books directly into teachers hands that are already teaching about energy. And then we've got some awesome industry partners. And these industry partners are also helping us to distribute books, to their local schools, to their local libraries, as well as these fabulous superheroes in the book, many of them are buying copies of the book for friends or family, for Girl Scout troops, for libraries, for schools. But it's important to note that teachers also work in after school programs. And so that's the other kind of group that we want to reach our teachers that might be providing some kind of supplemental or informal education. And so we have a partnership with the After School Alliance across the United States to reach those teachers. And I know I'm talking a lot about the US because that's primarily been our focus right now. But we do expect that we can go global and that we can provide this resource to other industry partners and teachers in other countries, especially we've seen a huge push to translate this book into Spanish so that is something we are working on with our publisher,   Dan Seguin  20:01 Here's a follow up question. Maybe you can expand on this a bit. I read that you have sponsors and partners helping to distribute your book to more than 10,000 kids. Can you talk a bit about this initiative and why it's important to you?   Erin Twamley  20:18 So as an educator, I think I knew and my co author knew, we're always looking for new resources, right? We're always looking for new role models, we're looking for things to kind of supplement curriculum, right? This book is not a curriculum, it's really meant to spark kids asking questions. It's meant to get them thinking about careers and just providing role models. So we knew we needed industry partners, because they're the leaders, right? They're the ones that are trying to hire the next workforce of the future. And we knew that industry wants to play a role in education. But sometimes they don't know how. And so a book was a great opportunity to engage industry partners, and say, here's how you can make an impact in your community. Let's share the stories of your workers locally, so that people know what you're building, what you're doing, what you're creating, what you're designing. And we also have had small affinity groups. So if you think about companies, many of them have women's groups, for example, or associations that are focused on a particular community and engaging them. And so many of those, like the women's energy network in Boston, women's energy network inPittsburgh, for example, or a group called WIRE, or Women in Tech Sustainability, also want to make an impact and share this book, so we've been able to partner with them as well, to get this book into more hands.   Erin Twamley  21:55 Now, is there a responsibility on behalf of employers and organizations in the energy sector to do more to attract, recruit and retain the next generation of women in energy. And if so, any recommendations on what they should do to support girls and young woman?   Erin Twamley  22:13 So yes, I think, you know, Dan mentioned it earlier that 22% of workers and all energy jobs are female. So clearly there's a problem. Right? And clearly, the energy industry plays a role in that problem, from the recruitment side to the retention side for women, right. So I think some of the things that they need to look at are not only just the kind of the safety standards of what what's available for women, but also just opportunities for women. Are they recruiting and looking for women? Are they actively connected with their local affinity groups and women oriented professional organizations? Are they touching schools and libraries and Girl Scout troops? So I think industry has a huge and important role to play in recruiting the next clean energy workforce. I think they know that based on a lot of my conversations with industry partners, they know the problem exists, and they're trying to tackle it. The problem is that it's not a one size fits all solution for everybody, right? How you recruit and retain folks in Massachusetts is going to look significantly different than Arizona or Georgia or other parts of the United States. And as an even compared to Canada, right, because energy doesn't happen in a vacuum. There are local policies and procedures and things in place. But I think the bottom line is that industry nosing they play a role. And I think they're working on it.   Rebecca Schwartz  23:47 What do you think, though, are some of the biggest challenges and barriers to entry for girls and young woman in the energy and renewable energy sector specifically?   Erin Twamley  23:55 I think we don't know what careers are available to them. I think that if you ask grown adults today, what are the fastest growing jobs in the energy sector? They don't know what they are right. And some of them are jobs like wind technicians, solar installers, or operations managers for some of these wind and solar farms. These jobs didn't exist, right? They didn't exist at the scale they do now 20 years ago, let alone 10 years ago, or even five years ago. So I think part of it is that you can't be what you can't see. Right? I think that's a common phrase that's out there. Women and girls need to know what these careers are, and what those salaries are and how they make a difference, right? How powering our planet addresses things like climate change, how it makes a difference for communities in terms of education and family life?   Dan Seguin  24:52 What would you like the short and long term impact of your work to be and where can people buy your books?   25:01 So I think the irony I always say is I would like to write myself out of a job. I would like to not actually have to write books that only feature women for example, right. And I would really like to be a point where women in energy or women in STEM careers would be so normalized that they would be in everyday children's books. Unfortunately, one sad stat I will share with you right now is that children's books depict men three times as often as they do women in particular, for those in science, technology, engineering and math. Which means the likelihood of a child picking up a book and seeing a woman working in science, technology, engineering, or math, whether that's a real woman, or just an illustrated woman is pretty low, right? And so until we change that media narrative, I'm gonna have a job to continue sharing these stories and telling these stories. What I think is so interesting is that there's so many media and ways to share these stories. Now I'm a traditional children's book author, and I like print books, right? But the world is changing with Instagram and videos. And the way to reach students and kids is much more vast. And there's a wide variety now, to reach students, where you can you buy my books, so if you go to stem superheroes.com stem superheroes.com is our website, you can find all the places to find the books, but anywhere you want to buy a book Barnes and Noble, Walmart, Amazon Bookshop.org. All of our books and collections are in those places.   Dan Seguin  26:21 Now, Erin, we always end our interviews with some rapid fire questions. We've got some new ones for you. I hope you're ready.   Erin Twamley  26:55 I think so.   Dan Seguin  26:57 Okay, what are you reading right now?   Erin Twamley  27:00 I knew you're gonna ask that! I am reading Amanda Gorman's, Call Us What We Carry, which is her collection of poems.   Dan Seguin  27:07 Okay. What would you name your boat? If you had one? Do you have one?   Erin Twamley  27:14 I don't have a boat. But I think I would name it 'sun' like S-U-N,  like the sunshine.   Dan Seguin  27:20 Who is someone that you admire Aaron?   27:24 I think right now it would be who is someone that you admire. I know this is supposed to be rapid fire but I think she's a historical woman. But I really admire her work. Her name is Eunice Foote 'f-o-o-t-e' if you want to Google her, she was actually one of the first climate scientists. She did the first experiments on greenhouse gases using jars just in her backyard. And I just really admire that she did that experimentation at home. And not only that, but she recorded all those experiments. And she attempted to share those experiments with Science Foundations and out in the world. So that's just somebody I've been reading about and kind of admire her dedication to doing that work.   Dan Seguin  28:09 Cool. What is the closest thing to real magic that you've witnessed?   Erin Twamley  28:14 Well, I think plugging in an electric vehicle, and having it turned on, I mean, right. As a kid, I'm so used to gasoline and that smell. And I'll be honest, I'm in the process of trying to purchase an electric vehicle. But I feel like that's magic, right? Like that sparks my 10 year old self of what I'm going to plug in a car and what does that mean? And how does that work? And I want to know all the things right, and all those connection points. So that's probably the closest magic I've experienced lately.   Dan Seguin  28:43 Erin, what has been the biggest challenge to you personally, since the pandemic began?   Erin Twamley  28:50 So I have two little kids. And I think in some ways, there was isolation that was probably really hard from a family perspective. But on the flip side of that, I got to connect with a lot of classrooms around the world that I would never get to connect with. I visited classrooms in Missouri, in New Jersey and Arizona, in Korea, in Japan, and I never would have been able to do that right? Because they're not flying me out to do those visits.   Dan Seguin  29:16 Okay, we've all been watching a lot of Netflix and some of us TV lately. What's your favorite movie or show?   Erin Twamley  29:26 I just finished? It's a docu series. It's called the Bad Vegan. So it's a real life story. It's about a woman who started one of the most successful vegan restaurants in the United States in the 90s. And then she was convicted of kind of, you know, fraud and not paying workers but it's a super interesting story and she actually was caught eating a pizza. And so it's a very interesting kind of, you know, like this whole persona and building a brand and she developed this brand and, and it got dismissed huddled. And so that's caught my attention recently.   Rebecca Schwartz  30:05 Lastly, what's exciting you about your industry right now?   Erin Twamley  30:08 I think what's exciting is that we're changing how we're going to power our planet. Right? And that impacts all of us whether you live on a tiny island somewhere to some of the huge industrialized nations in the United States. And I think we have so much opportunity to actually think about how we want to power our planet? What sources do we want to use to power our planet, and we have a huge opportunity to be a leader in how we change and address climate change.   Rebecca Schwartz  30:41 Well, Erin, that's it, we've reached the end of another episode of the thinkenergy podcast! If our listeners want to learn more about you and your work, how could they connect?   Erin Twamley  30:50 The best place would be to go to the website, STEMsuperheroes.com. You'll find everything about the work that we do sharing the stories, careers and superpowers of women in STEM, you'll find my email address. We're also on all the social handles that stem superheroes. So you can find us on Twitter, on LinkedIn, on Facebook, on Instagram. We don't have a tick tock but maybe in the future, as you know, the modes in the media keep changing.   Rebecca Schwartz  31:20 All right. Thank you again, Erin, so much for joining us today. We hope you had a good time.   Erin Twamley  31:24 Yes, thank you so much for having me. And I really appreciate you letting me share a little bit about energy superheroes and the women who are changing our planet.   Dan Seguin  31:35 Thanks for tuning in to another episode of the thinkenergy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com. I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

The pressure to tackle pollution and climate change is increasing as countries around the globe are eliminating greenhouse gases transitioning away from fossil fuels. This shift towards a cleaner future involves a lot of moving parts, especially as it relates to cleaning Canada’s energy sector. Merran Smith, founder and Chief Innovation Officer at Clean Energy Canada, joins us to talk about whether Canada can affordably and realistically accelerate our clean energy transition to reach our net zero goals.    Related links LinkedIn, Merran Smith: https://www.linkedin.com/in/merran-smith-64603b63/ LinkedIn, Clean Energy Canada: https://www.linkedin.com/company/clean-energy-canada/ Clean Energy Canada: https://cleanenergycanada.org/   To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod   Transcript   Dan Seguin  00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Today, we're coming clean about what clean energy could look like in the near future. That's right. And with the help of our guests, we're going to define what clean energy means, specifically for Canada and the future of electricity. There is a rising pressure around the globe to transition away from fossil fuels, eliminate greenhouse gases, and challenge the status quo when it comes to pollution and tackling climate change. What does that mean for Canada and our place in a clean energy world? Obviously, there's a lot of moving parts when it comes to cleaning Canada's energy sector, particularly when it comes to transportation, and heating of our buildings. But there's more to it than just that. There's renewable energy, revamping and expanding the electricity grid and conserving energy. Not to mention innovation and technology that doesn't exist yet. That will all play a role in getting us to Canada's Net Zero targets. So here's today's big question. Can Canada affordably and realistically accelerate its transition to clean energy in time? Our guest today is Marren Smith, Founder and Chief Innovation Officer at Clean Energy Canada is a leading Think Tank, advancing clean energy and climate solutions. Marren has won numerous awards for her work and also serves as co chair of the BC government's Climate Solutions Council. Okay, Marren, let's kick things off by telling our listeners about yourself, your work, and what Clean Energy Canada is.   Marren Smith  02:23 Yeah, so I'll start with Clean Energy Canada, we're a think tank based at Simon Fraser University's Center for dialogue. And we focus on solutions to accelerate the transition to a clean energy economy. And so what do we actually do? You know, we do think tank things like analysis and policy advice. But what makes us really different is that one, we focus on the solutions, not the problems, all about solutions to we really like to bring together business industry unions, get everybody in the room and see if we can get consensus around the advice to governments so that they can move solutions forward faster. And thirdly, what we do is we do a lot of talking to Canadians about the energy transition, how it links to jobs, to a nick strong economy and more affordability. And so we think of ourselves actually as a do tank and not a think tank. And myself, I'm a fellow at Simon Fraser University, I founded Clean Energy Canada, I'm now moved on, I'm no longer the Executive Director. I'm the Chief Innovation Officer. And I had been asked over the years, in the last 10 years doing this work, to co chair a number of Climate and Energy advisory bodies for both the federal and British Columbia governments. And I think that's because I have a pretty long track record of bringing together unusual allies around solutions to environmental energy and economy problems. So that's a bit about me.   Dan Seguin  04:09 Now, I'm somewhat curious, how does Clean Energy Canada define clean energy? Is it in relation to zero emissions? Or is there more to it than that?   Marren Smith  04:22 Yeah, so for us, we talk about clean energy spanning both energy supply. So renewable electricity, for example, solar, wind, thermal, but also demand. And so our definition of clean energy includes, like, as I said, renewable electricity generation, but also energy storage, energy transmission, energy efficiency, and any of the technologies or services that decarbonize transportation buildings in this Three and other polluting parts of our economy. So we have a fairly large definition of clean energy. And you know it really, when you look at it, that is what energy is all about. It's not just about making the energy. It's about how you use it and the technology so that you can use it more efficiently.   Dan Seguin  05:18 Clean Energy Canada has been advocating for climate action since 2010; 12 years in what are three positive changes that have made the biggest impact in Canada? And what is one that has hindered success?   Marren Smith  05:37 Yeah, this is a great question. So the three positive changes that I see is, one, the cost of these clean energy technologies have dropped significantly. So the the solutions are cheaper. Secondly, is that we've really moved past the climate debate in Canada. And thirdly, is electric vehicles. And I just want to talk a bit about each of those if that's okay, so the costs of clean energy technologies, many people don't understand that. Over this last decade, the cost of solar has dropped yet again, it's dropped another 90%. Over those last decade, the cost of batteries, which are the heart of an electric vehicle have dropped about 90%, wind has dropped about 40%. And so, you know, a dozen years ago, clean energy Canada was talking about this is coming, we need to prepare Canada needs to be aware as an oil and gas producer, we need to be looking at this clean energy transition. But now, it's here, these technologies are ready for primetime. And the eccotemp economic opportunities are there to create jobs here in Canada around those clean energies. So that's significant. Um, the second one is I think we've all lived through and seen in the news, this debate about whether Canada should be acting on climate, whether it's real, whether Canada has any responsibility, whether it's feasible. And that's now become a real global conversation. And there's a clear message globally that we need to act now. And, you know, we've had over this last six years, federal government, with the leadership that's aligning with those global efforts to act on climate. And in fact, this federal government has created the first climate plan that Canada's had to meet our climate targets, and they're now really putting it into action. And so that's been a significant and positive shift that we're actually moving to action. And thirdly, is around electric vehicles. And, you know, I just have to say them specifically. Because, in my observation, they really show Canadians what the transition looks like. It kind of looks like what it used to be, you know, an electric vehicle and a gas fired vehicle, they look pretty similar. But people are seeing how much better they are that they are more affordable to drive, and especially the today's price of gas, you know, if you're plugging in and charging your car, you know, your Chevy Bolt and getting 400 kilometers for somewhere, you know, depending on where you live in Canada, five to ten dollars versus what it's costing to fill up your car that's significant. So electric vehicles and how fast they have come online, how we have seen, the manufacturers shift is to go from, we're resisting this to this as the future we want to be out in front and competing to be the ones who are going to be producing them. So that dramatic shift, it's really showing how we can link this decarbonisation climate action with the economy, that our industries can be successful and that we can really move forward towards netzero towards decarbonisation towards cleaner energies. And, you know, continue with a strong economy if we do at night, right if we act now. And I guess Lastly, about electric vehicles, it's for anybody who hasn't gotten in one yet, you really should, because they're pretty fun to drive. And that's what we want this energy transition to be we want it to be make life better. And I think electric vehicles are just one way that people can see how, you know, once you get over the hurdle of purchasing one, it does make life better, cleaner air, more affordable to drive. Now, you asked the other question, what's hindered success? And I would say what's really hindered Canada's movement on all of this has been the debate and the governments that have really ripped up climate action or refused to move forward on climate action. And, you know, that's created uncertainty. So we've seen various governments in Ontario in Alberta, you know, federally across the country, I shouldn't just name those provinces, because across the country, governments who come in and who are not willing to take action on climate and really want to stick with the static quo. And that really creates a lot of uncertainty for business and doesn't drive the change. I'm really hopeful that we're not going to see that anymore. You know, now that we've seen this new inflation reduction act out of the United States, it is sending a clear signal that this is the biggest economic opportunity that there has been, you know, in this generation, absolutely. To drive and build this clean energy economy, they are investing heavily in it. And we're going to see in the United States, those kinds of investments happening all over the country, you know, in red states and blue states, blue collar workers are going to be you know, being employed in plants, white collar workers, rural urban, this, this is going to be a massive, massive growth for industries and the economy, in producing electricity producing batteries and producing all the component pieces towards them hydrogen, retrofitting buildings. So there is a huge boom coming. And I hope that in Canada, we actually see our government picking up on that as well and linking this decarbonisation with our economic strategy.   Dan Seguin  11:55 Marren, what do you mean when you state that the Clean Energy Transition is a once in a generation opportunity for Canada to build a resilient, growing and inclusive economy?   Marren Smith  12:10 Yeah, so we've just talked about how we're really seeing around the globe, you know, the United States, but we've been seeing this in the EU and the UK and China, this, you know, linking up their industrial strategy, their economic strategy, to their economic strategies. And so Canada really has what it takes to make this shift as well to, you know, take action on climate decarbonize and really shift from fossil fuels oriented economy to a clean energy or renewable energy economy. So we have the natural resources that are going to be needed, you know, those metals and minerals, for example, we're going to be needing that steel, that cobalt, that nickel to be building the transmission lines, the solar panels, and in particular, the batteries, which are really the heart of the clean energy system. So Canada has what it takes. And then secondly, we've got the clean electricity or grids about 83% clean or zero mission right now. We've got a skilled labor force. So that's what the opportunity is, it's going to be a massive effort for us to retool our existing industries and build some of these new industries. But we've got the potential to do it.   Dan Seguin  13:40 Next question. Now, what makes Canada well positioned to be a global clean energy leader?   Marren Smith  13:48 So Canada's got the natural resources that we talked about metals and minerals, forest products, agricultural products, we've got great solar and wind resources and a grid that's already at 3% zero emission. We have great potential for green hydrogen. And, you know, we've got great trading relationships with the US as well as Europe and Asia. So we are positioned to be creating clean energy and one of the things that we are uniquely positioned around our batteries. Batteries are going to be the heart of the energy system. So they're obviously the heart of the electric vehicle. But also, large scale batteries are going to be what backs up that intermittent or variable wind and solar and renewable energies, they're going to be a part of the system as well. And so Canada is the only country in the Western world. It's actually the only democratically elected country that has all the metals and minerals needed to produce batteries. So In addition, we've got the good clean electricity to actually manufacture those metals and minerals and turn them into, you know, refine them, turn them into cells and ultimately batteries. So we've got the key components there. And that one huge opportunity for Canada. And we're seeing you know, this federal government has been working with Ontario and Quebec and landing some significant battery company investments, you know, GM and Bay calm for this year, LG and still Lantus in Ontario. So that's I some of the key parts of why Canada is so well positioned to be a clean energy leader.   Dan Seguin  15:45 Next question for you. What are the strategies you employ to achieve your mission to accelerate Canada's transition to a renewably powered economy?   Marren Smith  15:56 Yeah, so one, I think that we work with businesses, industry unions, to understand what their needs are, you know, we're positioned at the Center for dialogue at Simon Fraser University. And so we use dialogue, bring people together, structure it so that we can have a deliberate conversation that gets us to advice for government. So that's one of the strategies we employ. A second one is, you know, we look around the world and we find out what policies are working elsewhere, what programs, what are other countries doing that's working? And what can we glean out of that, and use in the Canadian context, and feed that kind of information to governments and to industry about what they can do next? Because Kevin does not the only one doing this, and there's a lot of countries that are ahead of us on this. So let's learn from them, and Canadian eyes it. And then lastly, we really have an eye to bringing the public along with us in this conversation, ensuring that they understand the Clean Energy Transition exactly what does it mean, understand some of the policies when they get controversial? And understand what's in it for them? You know, and right now we're seeing a public that is got, you know, a lot of insecurity going on with the global state of affairs, the war in the Ukraine, you know, this energy prices escalating, there's a lot of misinformation going on. And so, actually having the public understand and see how they fit into the energy transition, and how it's going to make life better for them, is, I'd say, a very important part of the transition. And so we do what we can we actually study how to communicate with the public and study language, what works with them, what resonates and how to get the stories to them that are going to help them understand this energy transition, what they can do, and what they can support.   Dan Seguin  18:06 Marren wondering if you could unpack for our listeners, what are some of the ways clean energy Canada has contributed to our country's progress in the last year or two?   Marren Smith  18:19 Yeah, so we have been working hard over the last couple of years. And I'll tell you about some of the significant achievements that I think we've been part of making happen. So first is about electric vehicles, or zero emission vehicles, as they're called in some circles. We see these as a key part of the solution, and one that is getting ready for primetime. They're a key part of the solution, because one quarter of Canada's carbon pollution is from transportation. So we've got to tackle this and about half of it from passenger vehicles, half of it's from trucks and buses. And so we've been working on both sides of that equation. And one of the things that had become the barrier has been supply of cars. At this point, people want them and we're seeing the uptake of those cars, you know, double and triple year over year. And so how do you get the supply here and how you do that through a policy called the zero emission vehicle mandate that requires the automakers to sell them in, in Canada. And so that's one that we've been working on. We actually were successful in getting one in British Columbia. And you know, and I have to report to you that so far in 2022 17% of new car sales have been electric vehicles. So that just far outpaces what people predicted. I think we were trying to get to 10% by 2025. We've blown through that we've now increased our targets because clearly for Colombians are ready to buy them. And there's similar types of stats from Quebec, who also has a zero emission vehicle mandate. The challenge for the rest of the country, and you know, if you're in Ottawa, you're probably going and putting your name on the list. And it's multiple years, you might not even be able to get on the list anymore, because there just aren't any cars. And so we need a federal zero emission vehicle mandate that requires the companies to the automakers to sell electric vehicles in Canada, or they're penalized. So that's one thing that we've made good progress on and contributed to. One that I haven't talked much about, that I'll mention here is about the steel sector, the cement sector, these heavy industries that are also heavy polluters. And, you know, so that's another area we've been working on and looking for solutions. We're looking at, okay, much of this steel, cement, aluminum, it's all being used in the construction industry. So how do we get those who are building things and buying things to demand low carbon steel, low carbon cement, which will really help these industries put it'll push them to to decarbonize and so that program is called by clean. The biggest purchaser of steel and cement and, and these types of things in the country is the government and we've been working to get the government to commit to a bike clean policy. The really interesting thing is that the steel sector, the cement sector, the aluminum sector V, these sectors are really on board to decarbonizing, this is globally happening. We're seeing all of these industries recognize that they cannot be admitting the scale of pollution, they are right now they've got to reduce that carbon pollution get to net zero. And so, again, we're seeing progress on reducing emissions in that sector. And we're seeing, you know, the United States and Canada have actually said that they are going to work together on this bike lanes so that both countries are pushing that they will procure, they will only purchase low, lower carbon, steel, cement, etc, for building our hospital, roads, schools, and all those good things. So that's another one that I'd say we could say we've been involved with, and batteries, I've already talked about it. We've been involved in the batteries for the last few years, and bringing together that sector, from the mining sector, all the way up to battery producers and electric vehicle, you know, the automatic factoring companies like GM, and all the way to the recyclers, and working with government to get, you know, a battery strategy for Canada to really ensure that we lock in and land the most jobs and the most opportunities for Canadians across the country. And these would be jobs in different provinces and opportunities for different provinces, you know, rural urban jobs, etc. So it's a big opportunity, but Canada's got to act quickly if we really want to get the most benefits from it. And by the most benefits, I mean, we could be creating a quarter of a million jobs by 2030 in this sector, which would be good for the country and will help us as we're transitioning, you know, out of other job sectors.   Dan Seguin  23:36 Okay, Marren, are you able to expand on some of Clean Energy Canada's short term goals?   Marren Smith  23:44 Yeah. So I would say right now, our top short term goal is around public awareness and understanding how shifting to clean energy is going to help affordability for Canadians. I think this is critical and important, because you know, this electrification, people are very sensitive to the price of electricity and increasing costs of electricity. And so there's a piece of work to ship to understanding what your overall energy costs are. So as we move off of fossil fuels, that means you're not spending as much on gas anymore. You know, for your gas fired car, but your electricity bill is going to go up. As you shift off of the having gas to heat and cool your home and shifting to an electric heat pump, their electricity bills can go up. We did some research earlier this year. Report called the true cost looking at some of the top models of cars in Canada, what it costs to purchase one plus run it over eight years, and we'll probably talk a bit more about this letter later. So just to say having Canadians under stand that this shift, while it's gonna have some costs in the short term is a more affordable and a better option for Canadians.   Dan Seguin  25:11 You recently contributed to a white paper with Electric Mobility Canada, on how Canada can design an effective zero emission vehicle mandate. I'm curious, what are some of your recommendations?   Marren Smith  25:27 Yeah. So, I'd say trying to do this in a nutshell. So first of all, is accountability. So we need to ensure that automakers are accountable and keeping pace with demand. And we need to do that with legally binding annual sales requirements so that they have to sell X percent of cars that are electric, and that there's serious financial penalties for non compliance. And that's, that's really the nuts and bolts of a good zero emission vehicle mandate. There's a whole bunch of details in there. Some provinces, like you mentioned, Quebec, and BC, they already have one, so we just need to use this in provinces that don't have them. And then our other key aspect of the recommendations was speed, we need to really finalize this regulation next year, so that it takes effect with model year 2024. There's really no time to wait on this. And we can see the demand for cars is there. We really need to be able to get them into the hands of people right now while they want them.   Dan Seguin  26:37 Now, for my first follow up question, we all know that the lack of supply is a big issue when it comes to zero emission vehicle sales. What's driving that? Are automakers prioritizing other markets? Where they're required to sell more EVs?   Marren Smith  27:00 Yeah, well, that's exactly what we're seeing here. In Canada, the majority of the electric vehicles are going to British Columbia and Quebec, because they're required to sell them there. And, you know, they're going to other states in the United States that have similar types of mandates California at one, but there's a button doesn't down there. And so they're sending them where they need to, you know, in the past, they have been making more money selling, you know, SUVs, for example, those bigger, heavier cars are where they've been making most of their profits. And so they're trying to get rid of those in Canada while they can. But this world is accelerating so quickly. You know, I think once we get the zero emission vehicle mandate, that rules so that the automakers have to sell the cars, we're going to start seeing them arrive in Canada, and we've seen, you know, the Detroit three have all been doubling and tripling their commitment for how fast they're going to start getting cars going and coming off the line. And I think we're going to only see that accelerate in the future. So I'm hoping that, you know, it looks like the automakers are more and more committing to be producing the cars. So the next obstacle is going to be the supply chain and whether they can get the batteries and get the other materials to make them.   Dan Seguin  28:34 Okay, another follow up question for you, Marren. Are there provinces in Canada that get prioritized for EV over others for example, Quebec, or maybe BC?   Marren Smith  28:46 Yeah, absolutely. That's why there's there certain car makes and models that you can only get in BC and Quebec, and that will be related to the zero emission vehicle mandate, you know, they, they get, there's a stick and if they don't sell enough cars, they get penalized. So they make sure the cars are in BC and Quebec and that's really the best selling feature for why we need this to be a national program and have a federal zero emission vehicle mandate.   Dan Seguin  29:16 Now hand in hand with that, you convened a select group of industry stakeholders and other experts to develop a report on advancing the Canadian evey battery sector. What were some of the key takeaways from those consultations?   Marren Smith  29:34 Yeah, so the report we produced which you can find on our website at talks about this opportunity, and it is huge to produce batteries. We're talking upwards of 250,000 jobs by 2030 and $40 billion annually going to the Canadian revenues. So that's a great opportunity, but it's not going to happen without you. No creating a strategy to get there. And that is the top recommendation from this group of industry and other experts. The Canadian battery Task Force is what they're called, the top recommendation is we need to have a Canadian battery strategy, which is going to ensure that we target and focus the investment dollars in the right place, that we get the workforce setup. Because, you know, while we do have a great workforce in Canada, we're going to need more workers and with the right skills, and that we make sure that we get the infrastructure, we get the electricity, the clean electricity to the right places, and then we've got enough of it. You know, we've seen almost every battery Manor battery manufacturing plant, that set up so far, has mentioned the zero emission electricity that you can get in Canada. And that's one of the reasons why they chose to build in Canada. And these are big global companies that are choosing to land in Ontario and Quebec so far. And so we just, we need that kind of strategy to ensure that we can get the most out of this battery opportunity.   Dan Seguin  31:16 I like that. Okay. Let's move on. Can you tell us about your recent analysis that found electric vehicles are in fact cheaper, often by a lot than their gas counterpart? What models were you comparing and what factors were considered?   Marren Smith  31:38 Yeah, so we looked at some of the best selling cars in Canada. Things like the Chevy Bolt as the electric versus its gas counterpart, the Toyota Corolla, the Hyundai Kona versus the electric Kona, the Nissan LEAF versus the Honda Civic etcetera. So we did this for a number of the top selling cars, we looked at purchasing it, as well as operating it and maintaining it over an eight year period. And, you know, what we found is that in almost every case, you were saving money. And you know, we've had to update this because the price of gas has gone up so much. But the total costs savings are going electric range from 10 to $15,000, over eight years. That's significant savings. And, you know, as you talked about, you know, you notice that there's almost no maintenance costs for an electric vehicle. And that your cost of fueling is, you know, so much cheaper. And this was before gas was at $2, a leader. So roughly back the envelope, you know, those savings are going to jump in, for example, the Kona to about $18,000 or more, a lot of people don't understand how much more affordable an electric vehicle is. And they look at the sticker price of buying a new car. And that's what turns them away. At you know, so we're encouraging people to really understand, look at the long term. And we know that not everybody can go buy a new car, I didn't buy a new car ever in my life till I bought an electric vehicle. I always bought used cars. But the savings are significant. And of course, the added bonus is the you know, zero emissions, you're part of the solution and helping with climate change.   Dan Seguin  33:42 Okay, a follow up question here. Were there any expectations here?   Marren Smith  33:47 Yeah, so the Ford electric F-150. It was pretty close. Probably now if we did it with the the price or cost of gas now, you would actually be more affordable on the Ford F-150 We haven't gone back to it. The other thing to note on this is that electric vehicles are really holding their value. So if you're someone who likes to buy a new car and sell it in eight or so years, your electric vehicle used car sales are much higher than when you buy a new gas fire vehicle and then sell it off.   Dan Seguin  34:27 When it comes to the electricity grid Canada is 83% emission free and with lower electricity rates than many other countries. We seem to be in an enviable position. But in your report underneath it all. Your findings show that Canada may not be as prepared for a carbon neutral world, as we may think. Now, for the big question, why is that?   Marren Smith  34:55 Yeah, we are ahead. But it's not just about Getting from 83% zero emission to 100%. If that was the only challenge before us, you know, it would take some work, but that's extremely doable. But this energy transition is really the whole sale, reengineering of many of our supply chains, almost the entirety of the energy system that powers the economy, it's huge. And we are going to need to double the amount of electricity we produce by 2050, as we shift our cars or homes or businesses off of fossil fuels and onto the grid. So that's the main message of our report is, you know, we need we have great opportunity here. But we need to double the size of the grid so that we are able to plug our cars and our home heating and cooling and our industries into that zero emission grid.   Dan Seguin  35:53 Okay, follow up question here. What are four reasons Canada needs to achieve 100%? clean electricity supply? And what are some of your recommendations?   Marren Smith  36:06 Yeah. So, you know, first off, it's so that we can effectively combat climate change. And that's, you know, top reason why we're doing this, it's also going to diversify and strengthen Canada's economy. You know, as I said, companies are looking to be powered by zero emission electricity. We've seen those battery plants coming here, one of the reasons cited, and there's more opportunities as more of the the world's industries really focus on how are they going to be net zero, for example, we see Walmart and Amazon, those companies are looking for supply chains that are zero emission, they're counting their carbon, and that includes their transportation. So it's, it's about making Canada competitive and ensuring that we are an attractive place because we can power our economy and our communities with clean electricity. The third reason is around the potential for indigenous reconciliation efforts in clean energy ownership. I think this is a very exciting opportunity. There's already a lot of indigenous communities that own or are partners in clean energy, and we can expand that as this moves forward. And then lastly, is we started talking about affordability on this podcast. And, you know, once you get over the purchasing of the new technologies, it's really more affordable to be plugged into a zero emission grid. And that's going to create more certainty, more security around energy supply.   Dan Seguin  37:51 Marren, what are some of the other benefits to increasing Canada's clean electricity supply?   Marren Smith  37:58 So you know, one, we need clean electricity to meet our climate targets. Secondly, it's around affordability. This is going to help make energy more affordable for communities. And then another benefit. It's clean air, of course, you know, once you shift off of diesel buses, for example, to electric buses out of diesel trucks to electric trucks, you're really cleaning up air quality in cities in particular, but in all communities. And then there's another potential benefit. You know, Canada, most people don't know this, we actually export 8%, for electricity right now to America, that brings in $2.6 billion. And you know, the US has the same commitments around getting to 100% clean electricity grid by 2035. There's a lot dirtier than ours, they've got a lot of catching up to do. And there's a potential for Canada that has an enormous wealth of potential for renewable electricity across the country. Places like you know, Alberta and Saskatchewan have incredible solar resources. We have wind opportunities, you know, offshore onshore. So there's potential for us to be investing in clean electricity, not just for our own needs, but as a immensely valuable export that's going to be in demand in the United States. And then link to that economic opportunity is green hydrogen. We're hearing more about hydrogen can something that Europe's looking at shifting off of natural gas onto green hydrogen, which is made you know, with water getting split with electricity and turned into hydrogen so that's a good clean energy source and something that candidate could also be a leader in.   Dan Seguin  39:56 Okay, tough part is over. We always end our interviews with some rapid fire questions. We've got some for you. Are you ready?   Marren Smith  40:07 I am. I'm ready. Okay,   Dan Seguin  40:09 So for the first one, what are you reading right now?   Marren Smith  40:12 So I just read picked up a book that I read a number of years ago, The Hearts Invisible Theories by John Bowen. It takes place in Ireland in the starts in the 40s, and follows the life of the other boy, that a man as he's going through, really coming into his own and discovering himself, and it's just beautifully written really great book.   Dan Seguin  40:40 Okay. What would you name your boat if you had one? Or do you have one?   Marren Smith  40:45 Well, you know, I lived on one for 11 years. And that boat was called Potential, but I thought about this permanent name of boat. Right now. I might name it unplugged, you know, because it would be the the ticket to just taking off and, and having some fun.   Dan Seguin  41:03 Who is someone that you admire?   Marren Smith  41:06 Yeah, I don't know, if you've heard of Christiana Figueres she was, for a number of years, the United Nations UNFCCC, which was the framework on climate change in the UN, she was the executive secretary there, she is just a fantastic climate leader, she is always positive. She continues to be optimistic in spite of all the challenges in this world, and so it got a smile on her face while she continues to do this work.   Dan Seguin  41:43 Next question, what is the closest thing to real magic that you've witnessed? Maybe 15 years ago, I used to work up in what's called the Great Bear Rainforest off the coast of British Columbia, we're taking our group of people out to go see the place and experience it the beautiful ancient rainforest, an area the size of Ireland. And we were whalewatching, watching humpback whales, and they go around in a circle, and they blow their bubbles and make a net out of it. And then they all go down, and they come up in the middle. So there was four of them doing this and they come up in the middle, they make that net around a little school of fish, and they open their mouths and come up and and scoop up all the fish. And we were watching them do that. And then suddenly, I looked off this side of the boat, and there was all these little fish leaping out of the water. And suddenly, the whales picked up our boat and lifted it out of the water. And so it was just amazing. And there they were, then they just kind of sit around at the top, we could have just reached over and pat them. And then I was like, oh my god, I just I wonder if they're hurt. And as we sat there, they all sort of swam away. And they completely breached came out of the water from nose from tip to tail, you could see them all, they hadn't done this before, one after the other all for them. So you could see that they were just fine. And then they swam away. Okay, moving on to the next one here. What has been the biggest challenge to you personally, since the pandemic began?   Marren Smith  43:32 Yeah, it's been this plethora of Zoom meeting staring at a screen hours after hour. And I'll tell you that I zipped out and got myself a stationary bike. And so during those zoom calls, everybody at first was laughing at me because I'd be kind of wiggling back and forth as I rode the bike slowly, just to keep myself going. And now all kinds of colleagues have now purchased stationary bikes as well.   Dan Seguin  44:09 Okay. We've all been watching a lot more Netflix and TV lately. What's your favorite movie or show right now?   Marren Smith  44:17 You know, a number of months ago, my family and I went to see The Last City with Sandra Bullock just like a ridiculous funny comedy and I was laughing out loud. And I was just like, you know, it was after the depths of COVID. It just felt great to laugh out loud at something that was just completely goofy and frivolous.   Dan Seguin  44:43 Lastly, what's exciting you about your industry right now?   Marren Smith  44:49 It's the potential for the speed of change. You know, things are moving quickly. And it's that things can move quickly now Technology is ready for primetime. public understands that we need to take climate action. And governments and business are really seeing that economic strategy is going, you know, is is so linked to climate action. They see them as one in the same decarbonisation is what the economic future looks like.   Dan Seguin  45:25 Well, Marren, we've reached the end of another episode of the thinkenergy podcast, if our listeners want to learn more about you and your organization, how could they connect?   Marren Smith  45:37 Yeah, you can find us at cleanenergycanada.org. And you can also sign up on that for the Clean Energy Review, which is an email we send out every Monday morning that I hear from people in all walks of life from CEOs and ministers to receptionists and friends who don't even work in this. It's got the top 10 upbeat, optimistic solution based stories of the week, you can scan it in two minutes, or you can click on things and dive into these things in more details.   Dan Seguin  46:11 Again, Marren, thank you so much for joining us today. I hope you had a lot of fun. Cheers.   Marren Smith  46:16 I do. Thanks a lot for having me.   Dan Seguin  46:19 Thanks for tuning in to another episode of the thinkenergy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests, or previous episodes, visit thinkenergypodcast.com. I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.  

The next decade is crucial when it comes to fighting climate change. Each one of us has a part to play in reducing greenhouse gas emissions, but it can be overwhelming to try and pinpoint where to begin. Melanie Johnston is the Director of Energy Programs at EnviroCentre in Ottawa, an environmental non-profit offering real solutions for reducing the environmental impact of not just individuals, but also communities. She joins this episode to share some tangible ways we can all lower our carbon emissions.   Related links LinkedIn, Melanie Johnston: https://www.linkedin.com/in/melanie-johnston-b3534956/ LinkedIn, EnviroCentre: https://www.linkedin.com/company/envirocentre-ottawa/ EnviroCentre: https://www.envirocentre.ca/ --- To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod Transcript: Think_Energy_Podcast_EP97 Fri, Oct 07, 2022 12:37PM • 24:35 SUMMARY KEYWORDS home, ottawa, energy, businesses, pandemic, people, climate change, mel, climate, city, audit, starting, transportation, programs, greenhouse gas emissions, bike, homeowners, reduce, achieve, program SPEAKERS Dan Seguin, Melanie Johnston, Rebecca Schwartz   Dan Seguin  00:06 This is Think Energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Sagan, and my co-host, Rebecca Schwartz, as we explore both traditional and unconventional facets of the energy industry.   Dan Seguin  00:29 Hey, everyone, welcome back. I'm Dan Seguin. And I'm Rebecca Schwartz, if the pandemic has shown us anything, it's how interconnected we all are. Even though our world became smaller and more insular, the actions needed to combat a worldwide health crisis required a global approach, highlighting that we're all in this together.   Rebecca Schwartz  00:57 This definitely holds true with respect to climate change. We've all heard how pivotal the next decade is to get things under control, it will take all of us -actions big and small -to help achieve the results necessary to make a difference.   Dan Seguin  01:10 That's right. We all have a part to play to prevent the planet from warming 1.5 degrees Celsius above pre industrial levels. For many residents, homeowners and businesses in the National Capital Region, who want to participate in this global call to action and do their part, it can be difficult to know where to begin and what steps to take to reduce our own carbon and environmental footprint.   Rebecca Schwartz  01:41 According to the Canadian Federation of Municipalities, about 50% of all greenhouse gas emissions or GHGs In Canada come from municipalities. That means that right here in Ottawa, we have the power to influence significant change over our individual and collective emissions.   Dan Seguin  01:58 The City of Ottawa has identified that approximately 90% of our city's GHG emissions are derived from buildings, and transportation, essentially, how we heat and cool our buildings, and how we move around the city.   Rebecca Schwartz  02:13 We know that being sustainable can seem a bit overwhelming, and maybe even a little bit abstract. We want practical solutions with real results that are also long lasting, and of course affordable.   Dan Seguin  02:25 In the case of climate change, it really will take a village, our village and every village. Luckily, we have a local organization in our very own village that is making a difference and leading the way by providing practical, actionable solutions from residents all the way to City Hall and the wider community here in Canada's capital city. So here's today's big question. What tangible actions can everyday citizens and businesses take the lower or eliminate their own carbon emissions?   Rebecca Schwartz  03:06 Today, we're going to talk to Melanie Johnston, Director of Energy Programs at Enviro Center, an Ottawa based environmental nonprofit that offers people organizations and communities real solutions to lighten their environmental impact. Hi, Melanie, welcome to the show. Perhaps you could start us off by telling us a little bit about yourself and the four key areas of focus at EnviroCenter.   Melanie Johnston  03:30 Absolutely. So I'm Melanie Johnston. I'm the director of energy programs at Envira. Center. I've been with the group since December of 2009, where I thought I was just going to take sort of a part time job to get me over the Christmas hump, but I fell in love with and EnviroCenter and have been there ever since. So add at Enviro Center, our mission is to provide practical solutions to climate change that create positive environmental impact at scale. So right now our biggest focus is on helping people, businesses and communities reduce their greenhouse gas emissions. And we work in four core areas: green homes, green businesses, green transportation, and our green future for our city.   Dan Seguin  04:12 Thanks, Mel. Now, how can your programs and services help people make a practical link between their daily activities and their environmental impact?   Melanie Johnston  04:23 That's a great question and something we think about a lot here at EnviroCenter. One of the key messages underpinning all of our initiatives is that everything we do, from how we heat and cool our homes to how we get around town to the spending choices we make, has an impact on our city's carbon emissions. And that far from being powerless in the face of climate change, we can make everyday choices that will have a better outcome for the planet. All of the 22 sustainability programs we run an Envirocenter are aimed at helping make those everyday choices easier for folks.   Rebecca Schwartz  04:51 This next question is related to your work and data, in terms of what it showed you thus far of Ottawa's willingness to make change. Are there some success stories that you could share with us?   Melanie Johnston  05:02 Absolutely. So we know that the majority of Canadians believe in climate change, and that most who do acknowledge that global warming is caused by humans. Here in Ottawa, the city declared a climate emergency in 2019. And we have a robust climate change master plan outlining targets and a roadmap on how the city intends to get there. So I'd say there's definitely willingness to make change. In terms of success stories. Yes, I'm happy to say that there are many of those. Over this summer we've been running a program to facilitate the adoption of electric vehicles through educational events, and free test drives. And the response from the community has been phenomenal. The vast majority of folks we interact with understand that electrification is coming. And he's okay with the change. And we've seen a similar acceptance of home energy retrofits to and programs like the federal Greener Homes Grant has helped thousands of Canadians access energy audits and other opportunities for energy efficiency.   Dan Seguin  05:58 Okay. Now, in your opinion, what are some of the biggest barriers and challenges to achieve the zero emission targets?   Melanie Johnston  06:07 Oh, well, I think the biggest challenge we face is the sheer pace and scale at which we need to do the work that will get us to zero emissions by 2050. What a lot of folks don't realize is that in order to achieve the zero emissions by 2050 target, which is a widely recognized by scientists and policymakers, as what is needed to avoid the worst effects of climate change, most of the work to reduce our carbon emissions needs to happen in the next eight years. The problem is that while we know what that work is, and how to do it, so things like renewable energy sources, making everything we do more energy efficient and electrify everything- the level of funding it requires isn't there yet. The good news is that the more conversations we have like this, the more people who understand what is needed there are, the closer to get to where we need to be.   Rebecca Schwartz  06:54 Okay, let's talk about emissions from buildings. What's the first step homeowners should take when looking to reduce their climate impact? And why?   Melanie Johnston  07:03 Definitely a home energy audits. That's basically a comprehensive visit with Natural Resources Canada registered energy advisor, and they can provide recommendations on how to improve the energy efficiency of your home.   Dan Seguin  07:15 This next one, Mel probably comes up a lot. What does an energy audit cost? And what does it involve? So the initial audit cost somewhere between four and $600, depending on which service organization you go with, and virus Hunter is one, but there are lots of other great ones here in Ottawa. The visit itself takes about two hours and the advisor is going to do a thorough inspection of your of your home, they're going to look at your mechanicals, your heating your cooling systems, your ventilation, they're going to look at your insulation levels and measure those insulation levels in your home, check the state of your windows and doors. And then most importantly, we run a blower door test which essentially depressurizes your home and really gives us an idea of where you're getting air leakage. It's also a really importantly, I would say, the opportunity to engage with the energy adviser and the homeowner together to talk about the concerns that you might have in your house questions you might have about the performance and really just talk about what it is that you're looking to get out of this energy audit. And if you don't know anything about it, the energy advisor is there to provide you with lots and lots of recommendations for energy efficiency upgrades in the home. Now, mill, what comes after the energy audit?   Melanie Johnston  08:33 Once you've done the audit, and I should mention that there's always the first step. So before you start doing anything in your home, just always get an energy audit, because you're going to miss the boat on some funding and financing opportunities. But after the audit, essentially, you'll get a report that outlines everything that the energy advisor is found in the home, the current state, and then there's going to be those recommendations. So if you've got an old furnace, for instance, that's end of life, there's going to be a recommendation to put a heat pump in. You know, if your insulation levels are low, there'll be recommendations to improve the insulation levels in the home, you're also get a get an energy label. And that is a comparison of how your house performs against all the other houses in Canada. And it's really in it's informative for you, it tells you basically how your home is performing. Once you've got all that information, then it's time to actually do the retrofits. So you know, do you do the work on your home, follow those recommendations. One- all of the recommendations really up to you as an individual. And once that's all said and done, then we recommend the follow up audit. So basically, you have somebody come back in, they're going to verify all the work that you did. And again, more importantly, they're going to run that blower door test and hopefully we're going to see that the home is performing better than it was before you did all that work. And you get a new label which again would show a better better score against the houses in across the country.   Rebecca Schwartz  10:02 All right, we know that you're involved with the City of Ottawa as Better Home Loan Program. Could you tell us a little bit about that and what your role is?   Melanie Johnston  10:09 Sure. So, the city basically received some funding from the Federation of Canadian Municipalities to develop this loan program. Lots of municipalities across the country are starting these, it's basically a low interest loan that is tied to your property, its value is basically 10% of your property value, up to $125,000, to go towards improving the efficiency of your home. So again, similar to what I was saying about the energy audit, you know, improving your mechanicals moving to electrification in your systems, improving the insulation, you're building envelope, and then it's got some other really cool things that it will cover, as well. So things like adding a secondary suite to your unit. There's some health and safety things that that it'll cover. And it's really interesting program that I think will benefit a ton of folks in Ottawa, our role is really just the administration of the program. So we're there to help homeowners with their application process, we provide energy coaching services. So if you're stuck in your journey, and you're not sure what to do next, we're there to provide that information. We also provide additional reports that are the aim of getting homes to net zero. So just a little bit more information on going above and beyond maybe what the energy audit would show you. The other thing is that we run the Better Homes audible website, which is designed to be a one stop shop for people who are starting their retrofit journey or even if they're already in the journey, tons of resources at Better Homes Ottawa on how to choose a contractor. Lots of technical information, if you're really curious about how a heat pump works. And then really, I think where a lot of people are looking at to get information on that website is access to rebates and incentives, like the loan program.   Dan Seguin  12:03 Okay, so hoping we can shift our focus now to your work with businesses.  What services doesn't EnviroCenter provide to businesses?   Melanie Johnston  12:13 So we have a variety of services for businesses. We've got an online option that provides access to self guided worksheets and general information for businesses that want to start to take action towards reducing their carbon footprint, and becoming more sustainable. We have a membership based program called the Ottawa Green Business Hub, of which Hydro Ottawa is a member. And that service provides businesses with the tools and customized support to measure and manage their carbon footprint. And it also augments the business's capacity to set and achieve their sustainability goals. And then we also offer some consulting services that are really based on a business's individual needs, we've we've got four or five consulting contracts right now looking at a variety of things from waste to travel. And a good example is work that we've actually done with the city of the program called Travel Wise, where we're able to help businesses assess how employees get to work and make suggestions for sustainable options, basically trying to get you know, those single single occupancy vehicles off the road. And so yeah, there's a variety of things that we can do for businesses. I encourage folks just to reach out to us to see how we can get you started.   Dan Seguin  13:24 Proof points are always important. Are business cases or success stories shared among Ottawa businesses for greater learning, and adoption?   Melanie Johnston  13:35 Absolutely. Sharing success is a really important piece of our business program. And in fact, we organize an annual celebration of their achievements called the evening of recognition. And there we hand out awards to businesses that we've seen had the greatest progress in achieving their goals. We also talked to them in our annual green business report and share success stories throughout the year on our blog.   Rebecca Schwartz  13:57 Okay, we read in your report that there's approximately 20,000 businesses here in Ottawa. What programs do you offer? And what are some of the benefits that these businesses can see when they do set targets to reduce their environmental impact?   Melanie Johnston  14:11 Sure. So you know, sort of like I was saying before, we've got the variety of those business services, the suite of services, the online version being very affordable, and again, just a gateway to starting the conversation. And then the the further you are along in your sustainability journey is when you would start to get more involved in say our hub program, where you are accessing a little bit of a higher level of technical expertise in target setting, and helping folks choose what they want to do in their businesses to make them more sustainable. I would say that probably the the biggest outcome that businesses are interested in and actually see results in is saving money for their business.   Rebecca Schwartz  15:00 Okay, so how does the sustainable green economy benefit all of us?   Melanie Johnston  15:03 Um, well, I would say that the only economy going forward will be a green economy. And indeed, we are working to help build the workforce of tomorrow. One program we run is a training opportunity especially focused on upskilling folks from underrepresented communities to become registered energy advisors. As we scale the number of homes being retrofitted. We need more of those registered energy advisors, not just at Envira center, but in our city, in our province and in our country.   Dan Seguin  15:31 Okay, Mel. It seems that transportation causes more than 40% of autos, greenhouse gas emissions, what are some of the programs or initiatives that Envirocenter runs that residents should know about?   Melanie Johnston  15:47 Yes, that's right. Transportation is one of the biggest challenges we face here in Ottawa. Our most popular sustainable transportation program is less bike which runs every June. So of course, we encourage cycling all year round where possible. We also raise awareness of electric vehicles with our website, EVexperience.ca. And we work with the Ottawa Student Transportation Authority to promote active transportation to and from school. So that's actually one of my, my favorite programs. We've got a really cool app called the Hop App that kids can actually like, log their trips to and from school and it makes it super fun.   Dan Seguin  16:21 In terms of transportation, what are some initiatives that Ottawa is doing? That's exciting you?   Melanie Johnston  16:29 Whoo, I probably say the electrification efforts from evey vehicle charging stations to the fleet of 450 buses that will become part of OC transpose fleet by 2027.   Rebecca Schwartz  16:40 Okay, so Ottawa is a city of 1 million people. What would you like to see in terms of residents advocating for systematic change and greener lifestyles in our city?   Melanie Johnston  16:50 Um well, pushing for change is one of the most impactful ways we have of making a difference. Right now, the best way we can do it in Ottawa is by voting in the upcoming municipal elections. Not just voting, in fact, but also engaging with the candidates to learn more about their climate platforms and to push them to be more ambitious. I learned recently, that here in Canada, our local governments have influence over 50% of the country's greenhouse gas emissions. And that gives you an idea of how important it is that we elect local leaders who care about climate. There are other ways to push for change to you know, have conversations with your friends, family and co workers about climate, right to your MPs and MPs. Tell the businesses you shop at they expect them to do better.   Dan Seguin  17:34 Mel, what would you say to someone who asks, how can one person out of a million make a differenc when it comes to environmental change?   Melanie Johnston  17:44 It's really important to recognize that while our individual impact when it comes to something as big as climate change may seem small, our collective impact is massive. So to give you an example, our annual let's bike campaign in June is all about encouraging folks to bike. When they join last bike, they have access to an online app where they can log their bike trips and see how much greenhouse gas they've averted by choosing not to drive, each individual bike trip might not seem like much. But at the end of June, you see not just your personal tally, but also the collective tally of the 1500 participants. And those numbers can be quite impactful. This year, the results came in at 65,000 kilograms of greenhouse gas averted, which is the equivalent of burning 151 barrels of oil, or the energy use of nine homes for a year just by choosing the bike.   Dan Seguin  18:35 Big question here. Do you feel that we've entered a new level of consciousness with respect to the environment and climate change since a pandemic? What are some of the biggest examples of this lifestyle shift at a local level and globally?   Melanie Johnston  18:50 Well, I mean, certainly people being at home has made a big difference sort of, you know, in reductions in transportation. You know, we've we've seen a dramatic decrease in the number of daily commuters going to work. There's some research to suggest that the pandemic has affected people's attitude Toots towards the environment, making them more aware of the fragility of the environment and increasing their support of green policies. But of course, the truth is like climate change is happening regardless of what other crisis we are facing. I think it's fair to say that over the past few years, be it from the pandemic or other events like this summer's heat waves in the US and the Europe and forest fires out west of the storm right here in Ottawa a few months ago. There's just a wide, widespread sense of urgency and that many people are willing to make changes. They just don't always know which are the changes that are going to make the biggest difference.   Dan Seguin  19:46 Mel, are you seeing this translates into real policy change and green funding at levels of government?   Melanie Johnston  19:54 Yes and no. On paper here in Canada, we have sound policies and plans but when it comes to implementing them and actually getting a drop in the emissions reductions, we're still falling short. There is funding available but the kind of change and action that is needed right now requires a lot more funding than what we're seeing. Overall though, I am hopeful and positive that we will get there. The work that I do at EnviroCenter shows that change is possible. We just need to keep working together to achieve it.   Rebecca Schwartz  20:21 Okay, Melanie, we always end our interviews with some rapid fire questions, and we've got some for you ready?   Melanie Johnston  20:27 I am ready.   Rebecca Schwartz  20:28 What are you reading right now?   Melanie Johnston  20:30 I'm actually rereading The Handmaid's Tale, read it in high school and just got the bug to reread it and so little frightening actually.   Rebecca Schwartz  20:39 What would you name your boat if you had one?   Melanie Johnston  20:41 That's so funny. I actually just got a cute little electric fishing boat from a friend and we named it after him. His name is already vote. So we call it the SS or the boat.   Rebecca Schwartz  20:51 Who is someone that you admire?   Melanie Johnston  20:53 So I thought a lot. You know, I think about this a lot. It's nobody that you would know. But it's a former colleague of mine, Greg furlong, who unfortunately passed away this March. He was honestly just such a leader in the world of sustainability. He was an expert in building science taught me everything I know. He was a cycling advocate, and just an all around cool guy. And really, you know, somebody who lived and breathed sustainability, I learned so much from Greg and he literally has changed my life and how I approach you know, my day to day lifestyle.   Rebecca Schwartz  21:31 What's the closest thing to real magic that you may have witnessed?   Melanie Johnston  21:35 I'm gonna go ahead and say making a human having a baby. That's pretty magical.   Rebecca Schwartz  21:39 What's been the biggest challenge to you personally, since the pandemic began?   Melanie Johnston  21:44 Well, I broke my leg pretty seriously in February right before the lockdown. So you know, it's really tough. I had already been in lockdown before my whole family joined me. And I have to admit re entry back into the world was just surreal, because I didn't sort of see it happening in little pieces. It was just like, all of a sudden, I didn't know how the grocery stores worked anymore. I didn't understand, you know, different aisles and arrows. And so, yeah, I found it really challenging to sort of re enter the world. After after the lockdowns ended.   Rebecca Schwartz  22:16 Okay, so since we've all been watching a lot more TV and Netflix, we want to know what's your favorite show or movie?   Melanie Johnston  22:23 Well, I've gotten into all the new Star Wars series on Disney. So I'd have to say right now I'm just in the middle of the Obi Wan series, and I'm loving it.   Dan Seguin  22:33 Lastly, what's exciting you about your industry right now.   Melanie Johnston  22:37 So I guess specific to the world that I work in, which is a lot on the residential retrofitting side is people are starting to look at embodied carbon in building materials, which I think is really cool, and really starting to understand sort of, you know, where our products are coming from and making smart choices about actually what we're putting in the buildings, as well as the idea of unbuilding. So instead of demolishing buildings, really taking them apart and and reducing the amount of construction waste that's out there. So those are two kind of cool things that are happening right now that people are starting to pay a little bit more attention to.   Dan Seguin  23:13 Well, Melanie, we've reached the end of another episode of the think energy podcast. If our listeners wanted to learn more about you and your organization, how can they connect?   Melanie Johnston  23:26 Envirocenter.ca best place to go. You can follow us on Twitter, you can follow us on Facebook, we've got Instagram, we're all over the social media. And so that's a good place to get to know all about and Envirocenter. And then we've got some other websites that are sort of linked to us. The one including the EV experience, which is a really cool spot, and our Better Homes Ottawa website as well.   Dan Seguin  23:50 Again, Melanie, thank you so much for joining us today. I hope you had a lot of fun. Cheers.   Melanie Johnston  23:56 I sure did. Thank you.   Dan Seguin  23:58 Thanks for tuning in for another episode of The think energy podcast. Don't forget to subscribe and leave us a review where ever you're listening. And to find out more about today's guests or previous episodes, visit think energy podcast.com I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

The 2022 federal budget doubled down on Canada’s commitment to make all light-duty vehicles and passenger truck sales fully electric by 2035, with a considerable amount of money allocated to getting Canadians behind the wheel of an EV. Daniel Breton, President and CEO of Electric Mobility Canada joins us to discuss whether the real concerns about a shift to EVs are being addressed. From pricing models to helping rural, northern First Nations and Inuit communities, there’s still a lot to be done.    Related links LinkedIn, Daniel Breton: https://www.linkedin.com/in/daniel-breton-b8a3b1a4/ LinkedIn, Electric Mobility Canada: https://www.linkedin.com/company/electric-mobility-canada/ Electric Mobility Canada: https://emc-mec.ca/   --- To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod   Dan Seguin  00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin and my co host Rebecca Schwartz, as we explore both traditional and unconventional facets of the energy industry.  Hey, everyone, welcome back. Are zero emission vehicles the answer to a stronger economy, cleaner air, a healthier environment and good jobs? The Government of Canada certainly thinks so. And they're not the only ones.   Rebecca Schwartz  00:50 EV enthusiast owners, experts and advocates have been mobilizing like never before. They're being driven on a renewed commitment and mandate by the Canadian government to make all light duty vehicle and passenger truck sales fully electric by 2035.   Dan Seguin  01:05 A look at the 2022 Federal Budget shows that considerable money has been earmarked to get more Canadians into the driver's seats of an electric vehicle. According to the government's projections, at least 20% of all new passenger vehicles sold in Canada will be zero emissions by 2026. To give some perspective, last year in 2021, the percentage of zero emission vehicles sold in Canada was 5.2%. That gives five years for the government to reach its targets-doable?   Rebecca Schwartz  01:48 Well, since there's a rising trend in the demand of electric vehicles, many companies have actually gone out of stock. Automobile makers are experiencing a shortage in their EVs, and thus putting customers on waiting lists because of this high demand. Some manufacturers aren't even taking new orders for the foreseeable future because they just can't keep up.   Dan Seguin  02:08 So here's today's big question. Despite the momentum, are the real needs, issues and concerns by EV enthusiasts, owners, experts and advocates being addressed and setting the stage for success?   Rebecca Schwartz  02:25 Our guest today is Daniel Breton, the President and CEO of Electric Mobility Canada, one of the oldest associations dedicated to the electrification of transportation in the world.   Dan Seguin  02:37 Electric Mobility Canada members include vehicle manufacturers, electricity suppliers, universities, tech companies, environmental NGOs, and many more.   Rebecca Schwartz  02:50 Daniel's background includes serving as the ex-Minister of the Environment, Sustainable Development, Wildlife and Parks. He was also the first elected official to oversee a government strategy for the electrification of transportation in Canada in 2012.   Dan Seguin  03:06 Daniel, thank you for joining us on the program today for what's a very busy week for you. To kick things off, can you tell us a bit about Electric Mobility Canada, its mandate, and what drove you to the organization?   Daniel Breton  03:25 Well, EMC's mandate, EMC being one of the oldest organizations in the world dedicated to electric mobility. Its mandate is basically to accelerate electric mobility of all sorts. So we're not just talking cars, but we're talking buses, we're talking trucks, we're talking off road, marine. So we have a growing diversified membership. So now we do have bolt makers and bus makers and truck makers and mining companies and research centers and tech companies. So So that's it. So our mission is really to accelerate electric mobility in all forms and shapes. I would say that electric mobility is growing really fast these days around the world. And we also want to make sure that while we want to accelerate electric mobility, to lower greenhouse gas emissions and air pollution, we also want to make sure that we create jobs in the process. So to me, we want to make sure that we have an EV supply chain that's made in Canada, and that we don't just end up extracting critical minerals in Canada to send elsewhere in the world like we have done so many times in the past. We want to develop our own industry. And this is happening right now. And, obviously, we do a lot of networking but amongst members, and we have our conference, you know, happening from September 27 to 29th. And we talk a lot to federal government, provincial governments, cities, some of which are members. And you're a member being City of Toronto [Ottawa]. So yeah, so that's what I do on a full time basis. That's what I've been doing for decades, actually. And we have a growing team; growing membership. So we're, it's really exciting, actually.   Dan Seguin  05:33 What's been the most significant event, innovation or policy that you think has changed the future trajectory for mass EV adoption? For the better?   Daniel Breton  05:46 Well, I think there's not one thing in particular, you know, that may have made it possible, I would say that's a growing, or it's a number of things. So obviously, battery technology has evolved quickly, over the past 10, 15, 20 years. Just to give you an example, between 2008 and 2020- volume density of battery has grown eight fold. So when you look at batteries, today, you have, you can have a lot more capacity, and a battery now than you had five years ago, 10 years ago, and it's going to keep growing as time goes by a lot of people seem to think that if you have let's say, a 60 kilowatt hour battery, it's going to be four times the size than a 15 kilowatt hour battery from let's say, 2010. Actually, it's not the case at all. It's just that is has more capacity, and the smaller volume per kilowatt hour, meaning that actually weight has not increased as fast as capacity. So to me, that's very important. The other thing is that infrastructure, infrastructure deployment and infrastructure, evolution has made a big difference. Just to give you an example. 10 years ago, the average electric car had 120 kilometers of range. Now it's 450. So in 10 years, it's quadrupled. At the same time, 10 years ago, if you wanted to charge your electric car, there was hardly any fast chargers on the road. So for example, when I was working in Montreal that I had to go to the National Assembly, I could not buy an electric car, I had to buy a plug in hybrid electric car, because there was no fast charger petrol between Montreal and Quebec. That's 10 years ago. Now, if you go five years ago, a fast charger had a 50 kilowatt charger. So that meant that we went from charging 120 kilometers of range in about four or five hours to charge charging 120 120 kilometers of range in about half an hour. And now with new fast chargers, you know, weighing you know going from 50 kilowatt to 150 kilowatt, 250 kilowatt and even 350 kilowatt, you can charge 120 kilometers of range in 10 minutes. So so things have accelerated regarding the technology of infrastructures as well. Education is making a big difference because more and more people are interested in EVs. There's still a lot of work that needs to be done. I'm often surprised to hear the same questions I was being asked 5, 10, 15, 20 years ago regarding battery life, for instance. But I still do get those questions on social media and even sometimes on regular media.   Rebecca Schwartz  08:55 On the other hand, what do you consider to be the most significant setback or barrier to the mass adoption of electric vehicles? Feel free to speak to Canada in general, and more specifically, right here in Ontario?   Daniel Breton  09:08 I would say it's education and training and supply. So that's the three the three things the three issues the roadblocks, first of all, supply. I mean, most EVs nowadays you have to wait between six months and three years to get your hands on one. So that's a real issue. We are supporting the federal government, and its will to adopt a federal ZEV (Zero-Emission Vehicle) mandate to make sure that we have more and more supply of electric cars across the country, but in Ontario in particular- I don't know if you remember this, but 11 years ago, the federal government and the Ontario government announced joint support for the assembly of the Toyota Rav4 EV. So both of them gave $70 million to assemble the Rav4 electric in Woodstock, Ontario, because there was no regulation no mandate in Ontario or in Canada for that matter, but because there was a mandat in California. And you have to keep in mind that back then there was a rebate of up to $8,500 in Ontario, even with the rebate 100% of these Toyota Rav4 EVs were sent to the US. So you could live two kilometers away from the plant, you could not buy one. So considering that now, the federal government and the Ontario government have invested billions of dollars into the assembly of either vehicles, or batteries, or cathodes or anodes across the country. We think that ZEV mandate is really, really super important for Ontario citizens. Because it would be a shame that we yet again, we would assemble electric vehicles and in Ontario, but because there are ZEV mandates, and 15 US states plus two Canadian provinces, while most if not all, of these electric vehicles assembled in Ontario would be sent elsewhere. So that's the first thing. The other thing is education, there's so much work that needs to be done. I mean, there's so there's so much disinformation or bad information, you know, going around in regular media, I mean, I read regular media on a daily basis about electric vehicles in English Canada, and I'm stunned to see how many bad articles written on electric vehicles. It's really bad. I mean, it used to be like that in Quebec, not so much anymore. There's a lot of work that needs to be done, and training, training for people to work in the auto industry. I did some training last year, for a car manufacturer, whose name I won't mention, but I was surprised to see how little they knew not only about the ecosystem, I mean, the chargers, the apps, the networks, but about their own product. I mean, I was teaching engineers at this manufacturer about their car. So to me, it shows how much work that there is still to do. Regarding the EV ecosystem- I often say when we're talking about electric vehicles, that when someone drives a gas car and wants to go to electric car, it's like saying, I've never owned a boat, I'm going to buy a boat. But there are a lot of different regulations when you are on the water because it's a different world. Well, it's a bit the same when you're talking about electric cars, because there are new things you need to learn about, in particular range, the way you use them on a daily basis. Winter driving, charging, obviously. So yeah, so education and training, I think is super important. And it's a roadblock right now.   Dan Seguin  13:12 Now, Daniel, what is your opinion of the adoption rates so far in Canada, which provinces or territories, or even companies are doing the best job at building an EV movement?   Daniel Breton  13:30 Well, I would say that provinces, obviously BC and Quebec are ahead of the curve. When you look at the Q1 EV sales number for Canada. While in Canada, we were at 7.7%. EV sales, according to Statscan. And BC, they were at 15.5%. So that's twice the national rate. And in Quebec, they were at 12.7%. At the meantime, Ontario was at 5.3%. So that shows that you need to have rebates. I think rebates are important, which you don't have anymore in Ontario, but you have to have mandates as well. Let me give you a perfect example of that. In BC, the rebate is up to $4,000 and Pei and New Brunswick it's $5,000. But because they have no mandate there, they have no supply so their their EV sales are below 5%. So I think it's very important to have both rebates and mandates regarding companies obviously Tesla is driving the charge. I mean, it's obvious. If you look at if if things keep rolling out like we are seeing today, the Tesla Model Y will be the best selling gas or electric vehicle in the world next year. I mean, this is no small feat. But so yeah, so Tesla is making a huge difference Tesla's a member of EMC, by the way, but we are seeing that some Korean manufacturers like Kia and Hyundai, are coming up with very interesting products. And I'm stunned to say this, but I think that the Japanese are being left in the dust, by even the Americans. And this is something I would have never predicted five or 10 years ago, we are seeing that there seems to be a lot of resistance on the part of Japanese manufacturers. And to me being old enough to remember, it looks to me a bit like what I saw in the 80s and the 90s, when the Japanese came really strong to the market, and they left the American manufacturers behind. So I think the Japanese manufacturers, not all of them, but most of them are going to have to wake up because right now they're really lagging behind.   Rebecca Schwartz  15:56 So we recently had Loren McDonald on the show, and he talked about how consumers need to shift the way that they think about EVs. He said that EVs are more like a smartphone that you charge every night and less like a traditional gas car that you head to the pumps for. Do you agree with that? And if you have a story or anecdote that you'd like to share, we'd love to hear it.   Daniel Breton  16:19 So well. I mean, obviously, EVs are becoming more and more like regular vehicles, because if you go back five or 10 years ago, as I mentioned, you know, a regular EV that was not $100,000, EVs had between 120 and 150 kilometers of range. So it was a very different story, then, my girlfriend still drives one of those EVs, I mean, she drives us a Smart Fourtwo electric, it has 100 kilometers of range, it doesn't even have fast charging. So so when she goes on the road, she she's aware of the way that this vehicle behaves, and the range that she can have winter or summer. But keep in mind that most Canadians, most families have more than one car nowadays. So I would say that the first EV, which would be like the family EV, which can be either a car or an SUV, or even a pickup truck is the one that you're going to use when you go traveling when you go on a trip when you go to see the family. And that one is the one that you drive every day because you use it every day. The second one, if you have a second car, it can be a smaller EV, or a plug in hybrid electric vehicle. And, and I always suggest to people not to buy two big cars with two big batteries. I think it's a waste from an economic point of view, and environmental point of view. So, so if you want to talk about anecdotes, I remember when my girlfriend first got her car. I mean, I remember the second or the third night we went to drive in movie. And the range were the range that she had left was about 25 kilometers. And you have to, to plug the vehicle you have to connect to the radio to hear the movie. And she was honestly she was freaking out because she said, I'm not gonna have enough range to go back. We can't watch all of the movie. So we did not we ended up going back home before the end of the movie. It took her was, say, a couple of weeks before she got used to the range of her vehicle. Keep in mind that it doesn't have a lot of range. Now that she knows how the car behaves, she's not stressed anymore. One thing that happens to all of us is at one point we forget to charge a car or to plug the car at night. You know, it happens to us once or twice, but most of the time, then you remember it's like your phone, you know one night you'll come back home, you're tired. You don't plug the phone the next morning say oh my god, I have no, I have no capacity. There's there's no range. So that's the type of thing that you learn from. It happens to you a couple of times and then you know, I would say. What do you think are the biggest social drivers for the recent uptick in EVs? Is it really the high price of gas? Or is it connected to something bigger? I think it's a few things I think first gas prices have made a huge difference. Because people are seeing that there's a really it's really interesting to buy an electric car with those gas prices. But more than that, the fact that there are more and more child choices of different models and shapes of EVs You know with the new F150 lightning coming to market, you know the Kia EV6, the Hyundai Ioniq 5. These are really appealing vehicles. So I think that choice and and price is making a big difference. I mean, I'm sure you saw that but a couple of weeks ago, GM announced that they were coming up with their new Equinox EV starting at $35,000. And I don't know if you know this, but I just saw the price for the base Honda CRV. It's $36,000. So now, if you look at small SUV, electric, small SUV gas. Without the rebate, the small SUV the CRV is even more expensive than the base version of the Equinox EV? So even though people say prices of EV keep going up and up and up. It's not necessarily true. It depends on the model. Yes, some people do want more expensive electric car. But let's be honest here. You know, many people who buy the base model of any vehicle, gas or electric, it doesn't happen. It just doesn't. So I would say that prices of vehicles have gone up way up actually gas or electric. But we are seeing at the same time. So I'm very competitive models in on the EV side, especially from GM and I have to salute them for that.   Dan Seguin  21:29 I've got a follow up question here for you. What are some of the overall benefits as a nation when we reach 100%, EV passenger sales by 2030 and all other vehicles by 2040?   Daniel Breton  21:44 Well, I would say that the first benefit is lower emissions is going to make a hell of a difference. Because you know, a lot of people say that GHG emissions from transportation represent 24% of Canada's total GHG emissions. But that's only downstream emissions. When you add upstream emissions, it's 30%, meaning that transportation is the number one source of GHG emissions in Canada. But that's GHG emissions, so lowering them by I would say 50 to 80%. Because you have to keep in mind that you have GHG emissions from electricity production, although it's getting much better. I mean, the last coal plant is going to close next year in Alberta. And and Nova Scotia intends to go I think it's 80% renewable by 2030. So as time goes by electric vehicles become cleaner and cleaner because the grid is becoming clearer and cleaner. So that's one thing. But the other thing, which is super important, and people seem to forget, is that according to Health Canada, they released a report on the impact of air pollution last year, the economic cost of air pollution is estimated at $120 billion, not millions, billions 120 billion from air pollution. And that's 15,300 premature deaths, which is eight times the death toll of car accidents. So if we bring more electric vehicles on the road, it's going to lower significantly air pollution, whether it's from light duty vehicles, or medium or heavy duty vehicles. So it's going to save billions of dollars to Canadians, help our healthcare system and save 1000s of lives. I mean, this is not insignificant. This is very important. And this is something I think that needs to be said. And last but not least- jobs. I've been talking about this, believe it or not, I've been coming to the House of Commons because from where I am, I can see the House of Commons right here because I'm in Gatineau this morning. I've been I started to talk about the EV industry about 15 or 16 years ago to the federal government saying that we need to transition our automotive sector from gas to electric because that's where the industry is going. So there was really not much of any interest for years. But now the federal government has really caught on I have to salute Minister Champagne for his leadership on this particular issue to make sure to attract EV assembly battery assembly battery manufacturing, critical minerals strategy. So we are seeing a real shift I mean you have to keep in mind that between 2000 and 2020 light duty vehicle production in Canada has been going down and down and down time and time again. We went from fourth biggest manufacturer in the world, to not even be the top 10 in 2020. Now, because the federal government, the Ontario government, the Quebec government and other Canadian governments are investing more and more on the EV supply chain in the EV industry, we are seeing a revival of the automotive sector in Ontario. And to me, this is significant. And if we hadn't done this, there will not be an automotive sector by 2030, or 2035. So this is huge.   Rebecca Schwartz  25:33 Electric Mobility Canada recently launched a 2030 EV action plan with the goal of highlighting how we get to an EV future by 2030. So what is this and what was involved in its creation?   Daniel Breton  25:48 Well, most members of EMC were involved with the creation of the 2030 EV action plan. So it meant, you know, manufacturers, it meant infrastructure providers, utilities, research centers. So I mean, we have a large pool of very qualified experienced people, or either staff or on our board, or our GR Committee on our MHD working group, or battery working group, our utilities working group, so all of these minds come together to say, this is what we recommend for the future of Canada regarding e-mobility. So so yeah, so it was a broad consultation amongst ourselves to see what kind of policies we could put in place to accelerate EV adoption. And I would say that the result has been significant, because we have seen a lot of interest from the federal government, amongst others. Regarding our recommendation, whether it was for- I'll give you an example, at the end of July, I was invited by a Minister Alghabra's Cabinet to be at his announcement for their new medium and heavy duty vehicle incentive program. Because we basically wrote the program, we sent it to them, we had some exchanges, and they said, this does make sense. And we learn from other programs elsewhere in the world or elsewhere in Canada. So I mean, it is significant. We're talking about more than half a billion dollars to accelerate EV adoption regarding any medium and heavy duty vehicles. Obviously, the infrastructure deployment program, almost a billion dollars is something that's going to make a big difference to accelerate EV adoption. This was also part of our recommendation and 2030 action plan. And but we're not stopping there to us that 2030 Action Plan was was an important, I would say, moment and EMCs history. But we are coming up with newer updated revised recommendations, new documents being published. So this is a, you know, this is a work in progress.   Dan Seguin  28:15 Okay, great. We're going to discuss the six pillars of the plan today, which I think covers a lot of the issues and concerns raised by many Canadians. Let's dig into pillar number one, light duty EV; consumer adoption. Some of the highlights under this pillar include price parity, with gas cars, some clever incentive proposal and removing caps for taxis, and ride sharing companies to move fully electric. Can you talk to some of these and what your ultimate goal with this pillar is?   Daniel Breton  28:58 Well, this pillar is to not only encourage EV adoption, but discourage gas guzzler adoption, because we have what we call, you know, the fee based system that we recommend. I've been talking about this for more than 10 years. Because, while people are buying more and more EVs at the same time they're buying more and more light trucks, gas light trucks. And this is an issue because we see that, you know, what most manufacturers offer now is more and more SUVs, pickup trucks and crossovers. So cars are less and less bought by Canadians because there are less and less manufacturers by OEMs. You know, if you go to a Toyota dealer, there's no honda fit anymore. There's no Yaris anymore, but there's more and more of those SUVs. So so for us a fee based system, I think is a recommendation that's important, but it's not an easy one to adopt. We have not seen anyone in North America I'd love the feedback system yet. We it has shown to be very effective in Europe. But it's it's an issue. And you know, in North America and Canada and Canada in particular when one thing that I'm really focusing on is the fact that for us, it doesn't make sense that, you know, car sharing companies, car hauling companies would have a cap of 10 vehicles that can get the federal rebate. Because not only do we want to encourage the transition to EVs, but especially in downtown areas, we want to make sure that if people don't know don't need to buy a car, and they can use a car sharing service, well, they should be encouraged to do so. And the car sharing services should be encouraged to electrify their fleet. So for us, this cap has to go. This is something I've been discussing with people in the federal government. And we are coming up with more data and information, you know, explaining why we need this. Other than that, no, you're we're talking about evey rebate for for used vehicles. This is actually in one of the mandate letters. And it has been in the mandate letters for a number of years now at the federal level, the program has still not been put together. So we are anxiously waiting to see what's going to happen with this. And last but not least, I don't know if you know about this. But in California, there is a particular rebate on top of the regular rebate for low income individuals and families who want to buy an electric car. So we think that this is something important for people who have, you know, we're not as affluent to be able to buy an electric car.   Rebecca Schwartz  31:52 So Daniel in pillar two you discuss medium heavy duty and off road fleet electrification and a number of rebates, tax credits, and offsetting costs for electrical infrastructure. What are some of the key takeaways? And what about the tools and restrictions for large polluters? Can you speak to that a little bit?   Daniel Breton  32:13 Well, I would say that what we are seeing because of this very important announcement from Minister Alghabra, this summer, what we are seeing now is that the main issue or the main challenge is infrastructure. Let's say you are a transit agency, and you want to buy a whole fleet of electric buses, you have to charge them. And the garages that we have in Canada have not been planned this way. So we have to really either adapt them or build new garages. But this is something that can be done. I mean, right now, there's less than 1000 electric buses in Canada, closer to 600. and China, they have more than 600,000 electric buses. And I was I was told a few years ago by someone from a trade transit agency whose name I won't mention that, because in this particular city that this person worked in population density made it harder for them to electrify buses. So I couldn't help but reply that, yes, because China, as we all know, does have a lot of people. So so to me, that was it was not an argument. I mean, if you want to plan this, you'll find a way. I mean, this, you know, there's the saying, you know, if if you want to do it, you find a way if you don't want to do it, you find an excuse. So to me, this is really a challenge regarding, you know, transit fleets, we're talking about trucks. Well, depo charging is going to be very important. But right now, this is not something that's been planned or budgeted in the federal government's programs. So we are looking to try and recommend to the government that we put together a particular program for medium and heavy duty vehicle infrastructure, this is something that we that needs to be done. And regarding off road vehicles, so off road vehicles is a different issue because a lot of people seem to think that if you buy a snowmobile, or Sea-Doo or a side by side, that it's just for fun, but a lot of people work with these snowmobiles and see those and side by side because they work in a park that they work at a ski station, work on a construction site. So keep in mind that our regulars, modern snowmobiles, it pollutes as much talking about air pollution here as 40 modern cars, gas cars. So from an air pollution point of view, it's a big win for people to adopt electric off road vehicles. So that's why we are pushing for that as well. Not to mention the fact that some of the companies making those side by sides and snowmobiles are Canadian companies. So it's not only good for the air pollution, but it's also good for job creation as well. And expertise. I mean, after all, I mean, where else then in Canada, should we have electric snowmobiles to start with I mean, it should be starting here. And it is starting here.   Dan Seguin  35:47 Okay, at least 1/3 of Canadians live in multi unit residential buildings today. Under pillar number three, you go into some details about the national EV infrastructure deployment plan. What are the targets and recommendations you believe are needed when it comes to public charging and making condos and apartments EV ready?   Daniel Breton  36:15 Well, there needs to be some regulation put together either by provinces or cities to accelerate EV adoption and merge, you know, multi unit residential buildings. Actually, I learned just a few days ago that the city of Laval, Quebec has put together an EV ready regulation that says something we are seeing in BC. And this is something we should see across the board across the country. Because it's not just about, you know, incentives for people to install EV chargers in condominiums, because some, some condo owners and all their their syndicate. They simply don't want that they don't allow for that to but to be able to, you know, for people to install them. So we think that there needs to be regulation so that, you know, there should be a right to charge. And this is something very important. We are asking the federal government but other governments as well, to make sure that at least we have at least a million chargers by 2030 across the country. We think it's very important because yes, public charging is key. But let's face it 80 to 90% of charging happens where? At home or at work. So if we have both public chargers and verb chargers and home chargers, this is the only way we're going to be able to reach our targets regarding EV options.   Dan Seguin  37:50 Okay, here's a follow up question for you, Daniel. Where do you see utilities playing a role in the 2030 EV action plan?   Daniel Breton  38:01 They will play a big role. I mean, they have so much to win from EV transition, that it's really surprising that some utilities don't see the interest. I wouldn't say that Canadian utilities don't see the interest, I would say that most of them do. Most utilities in Canada are members of EMC, we have a utilities working group, they are looking at ways to help this transition it both from a technological point of view from a planning point of view, and from a regulatory point of view. So they do play a big role. But I was part of a discussion last year with people in the Ontario government. Because a lot of people in government were saying how much is this infrastructure deployment going to cost? You know, people in Ontario and utilities. And I said, I asked this question to a person from the Federal from the Ontario government. I said them, you know how much it costs you to import oil to make diesel and gas in Ontario on a monthly basis? And that person said no. So I looked at how much Ontario cars and trucks consume on a monthly basis. And I made a calculation that's $60 a barrel, which was lower a year ago, you know, and back then it added up to $1.2 billion a month. So if you take that $1.2 billion a month that just flies out of Ontario because Ontario is not a province that produces oil, and you bring it back in and you put that money into infrastructure and jobs and electricity production from Ontario utilities. It's a lot more money that stays in Ontario $1.2 billion a month is a lot of money. So that means that we, Ontario does have the means to electrify its fleet and to update and yeah, to update its grid.   Rebecca Schwartz  40:10 Next, what are the benefits to the government launching a national 2030, EV strategy and regulation? And why is this so important?   Daniel Breton  40:19 Well, that's something that we are seeing already, you know, with the very important announcement that have been made by Prime Minister Trudeau, Minister Champagne, Minister Wilkinson, because keep in mind that when we're talking about create job creation, and and the EV sector, it's not just about car assembly or truck assembly or bus assembly, it's also about infrastructure, manufacturing, you know, whether we're talking about level two chargers, you know, the main sponsor of our e 2022. Conference is Grizzly, which is a company based in Ontario, and they make residential chargers, but they're going to start making public chargers, and they're doing it in a way that's very efficient. So that's show creation as well, where we're talking about construction jobs for those infrastructures, where we're talking about mining jobs, and processing jobs. So there was a report released by the International Energy Agency a few days ago, that said, that stated that right now, in Canada, we are right now about at 50/50 when we're talking about the percentages of job, and fossil fuel versus renewables, and electric mobility, and that's 2022. But we all know that between now and 2030, the number of jobs created, and renewables and green mobility is going to be much higher than in fossil fuels. So this is very important. We're talking job creation, you know, from the whole spectrum. We're going from mining to mobility.   Rebecca Schwartz  42:06 Okay, so a quick follow up for you, though, a couple of items under the fourth pillar that we found to be interesting was the Green SCRAP-IT program and your recommendation to help rural northern First Nations and Inuit communities? Can you briefly talk about those and the rationale?   Daniel Breton  42:26 Well, the Green SCRAP-IT program is inspired by stuff that we are seeing that we have seen in Quebec and BC, because of what we're seeing is that for people who drive older vehicles, whether it's for individual cars, or old buses, for instance, because some of those buses have been on a roll for a long time, and their pollution levels are through the roof. So we want to help either it's companies, individuals, or transit authorities, school boards, to transition to electric vehicles, whether it's, you know, cars, trucks, buses, school buses. But it's a way for us to make sure that we do accelerate the transition, but it regarding individual vehicles, what we are saying is that we should accelerate scrappage program. But what some people are saying in the industry is that should people should, you know, just get rid of the old car and be able to buy a new car, and it could be a gas car. So we don't agree with that. But not only that, when people let's say somebody gets rid of his or her Honda Civic, and decides to buy a brand new Honda CRV, well, air pollution is going to be lower, but GHG emissions is going to be higher because it's a bigger car. And GHG emissions are directly linked to fuel consumption. So it's not because you buy a new car that necessarily it's that good for the environment. So that's why we're saying our SCRAP-IT program should be linked either to the purchase of electric vehicle, but it can also be a transit pass. It can be an electric bike, it can be car sharing service, carpooling service, because, yes, electric mobility is a key ingredient in the solution to lower GHG emissions, or we're talking about transportation, but it's not the only one. So that's why because I've been working at this for decades. I know that we have to also encourage, you know, collective transportation, active transportation, car sharing, carpooling, commute work. All of this is part of solution when we're trying to find not only ways to lower GHG emissions but to lower traffic congestion as well. Regarding First Nations and remote communities, I live in the country. I don't live downtown Montreal for though because we hear that very often, you know, oh yeah, electric cars are only good for those who live in the city and try, you know, a commute around the city. While actually when you look at the Cape, the Quebec data 75% of EV owners in Quebec live outside of Quebec and Montreal, why? For a very simple reason, because they have either a garage or a driveway, it's a lot easier to plug your car, when you have garage or driveway, than when you live in a suburb. I'm sure you know this as well as I do. But for those who live further down, you know, let's say you live in northern Saskatchewan, or in northern Ontario. And you say, well, it's going to be really hard for me to be able to have access to electric car, or to drive the long distances that we need to drive we live in, we live far away? Well, first of all, there seems to be some misconception about the fact that Canada is a big country, and therefore we drive a lot. We do a lot of mileage. That's just not true. Okay? The average driving from Canadians on a daily basis to go to work and back 80% of Canadians drive 60 kilometers or less to go to work and back. So what that means is that, no, it's actually 80 kilometers and back 80 kilometers to go to work and back. So. But this is very important, because most Canadians don't drive that much. I mean, the average driving habits of Canadians from the latest data, which is not new by any means, because the latest data that we found from the federal government was 2009. Believe it or not, this is so outdated, I can't believe it. But anyway, we were at 17,000 kilometers approximately. So 17,000 kilometers, is not that much driving. I mean, I because I travel a lot for my work, I drive more than 50,000 kilometers a year. So having an electric car and driving a lot is no issue. What we need is to make sure that remote communities have access to chargers, fast chargers, in particular, when you get out of the 401, the 417, the 15 the trans Canadian when you go more up north, it is an issue for many regions in Canada, especially when you live in the prairies. I've heard some people, you know, look for chargers didn't know where they were because no one explained to them, where to plug the vehicle, there were only level two chargers. So infrastructure is a real issue. For those who really live, you know, outside are most of the grid, you know, when you live in Nunavut, or Nunavik are, you know, you count the Northwest Territories. There are more and more chargers being deployed, then very often people who live there buy SUVs or pickup trucks. So now that we're seeing more and more SUVs and pickup trucks coming to market, it's becoming less of a challenge, but they do need to get them delivered over there. That's the first thing. The second thing for those who would be, I would say, more anxious about the fact that when it's minus 30 minus 40. You know, you lose up to 50%. And rage, worse comes to worse, you can always buy a plug in hybrid electric vehicle. Mean, meaning that you know, you're going to have some range, especially in the summer. In the winter, not so much. So, but but the truth of the matter is that, you know, I've been driving EVs for I've been driving partial and full EVs for 23 years now. So I know that even at minus 20, I've been going to Saguenay they actually were organized an EV day, and Saguenay in January at minus 25 minus, minus 30. We're 20 of us from Avec. I was with Avec back then we drove all the way up there. And no one had an issue. You just need to have the infrastructure and that's an issue. Right now. In Northern Ontario. It is an issue. And we are seeing that in northern provinces. We're in BC and Quebec I would say.   Dan Seguin  49:07 When it comes to federal leadership with respect to EVs in your sixth and last pillar, what is the government doing right? And what are your recommendations for improvement?   Daniel Breton  49:21 Well, I would say that what the government is doing right for EV adoption at the federal level, is that they are helping more and more departments by EVs. So to me, this is this is key, but we need to install a lot more chargers in federal buildings and federal parking that we have right now. As I mentioned, you know, I'm right across the river from the House of Commons. And I think that I see like less than 10 chargers at the House of Commons. To me this is far from being enough. When I was in Norway in June, we went to a city called Arendal, about 300 kilometers away from Oslo. And it's a small city 40,000 people. And there was an underground parking over there that could accommodate about 150 cars. There were 70 chargers. So, so we have a lot of catching up to do. Let's put it that way. And on that topic, I have to mention this. When I was in government, in in my government plan for the government of Quebec, 10 years ago, we had a plan to electrify ferries. So when we lost our election, you know, the the electrification of ferry fell, you know, in the cracks. When I was in Norway in June, I learned that there's 825 ferries in Norway, eight wto five 825 ferries in Norway. 400 of those 400 of those ferries are already electric. And the largest electric ferry in Norway can accommodate 600 people and 200 cars. So I think that if the Canadian government wanted to electrify its ferry lines, it would be a great opportunity for the marine industry in Canada to develop a new skill and create all you industry actually.   Rebecca Schwartz  51:33 So something that I thought was fascinating in this pillar was the zero emission zone in downtown Ottawa. Can you tell us what that is and why you recommended it or called out Ottawa specifically?   Daniel Breton  51:45 Well, I think it's because it's the symbol. I mean, Ottawa is the capital of Canada. So if we have a zero emission zone in Ottawa, I think it will send a strong signal that people could not drive gas or diesel vehicles in that particular area.   Dan Seguin  52:01 Okay, Daniel, we always end our interviews with some rapid fire questions. And we have a few for you. Are you ready?   Daniel Breton  52:11 Go ahead.   Dan Seguin  52:12 Okay. Here's number one. What are you reading right now?   Daniel Breton  52:17 Oh, my God. That's funny, because, you know, I used to read a lot of novels when I was younger. Now all I read is sports. I need that I read battery reports and I need books and I read everything related to electric mobility. The oil industry energy transition. So basically, most of the reading that I do is scientific or economic. That's That's my bedtime reading. Yeah.   Dan Seguin  52:48 Okay. What would you name your boat? If you had one?   Daniel Breton  52:54 I don't have one because I'm an old time windsurfer. So I live, I mean, my house is by the St. Lawrence River. So I windsurf in my backyard. So and I don't intend to have a boat. But I I keep windsurfing. Even though I turned 60 this year. I want to die windsurfing. Want to wind surf until I die. So yeah.   Dan Seguin  53:18 Moving on to the next one who is someone that you admire?   Daniel Breton  53:23 I admire a lot of people. It's hard to tell. Because I mean, so many people that I admire, I mean, believe it or not my I said my girlfriend but my wife because I got to wait three weeks ago. Thanks. She met with the Dalai Lama a few years ago, because she used to be a member of parliament and she was the only Buddhist Member of Parliament. So she met with the Dalai Lama. So that's a person that I really admire. Nelson Mandela, I really admire obviously, being from Quebec and native and you have to keep in mind that there and Ivanka has done a lot. For those who are in Ontario. You know, a lot of people think about independence, but when I think about going to the bank, I think about metal she knew when he was natural resources minister, and, and they held the referendum election of the nationalization of electricity 1962 And that helped propel Hydro Quebec from a small company to one of the biggest forces in the world regarding electricity production, and cleaning, electricity production for that matters. There's not a size and a need Ivanka are really important in my mind, I would say and even though he is controversial, I would say Elon Musk, you know, I mean, he's done so much. And he is such a leader and and you ways of doing things, but I don't always agree with him. But I have to say that when you work in electric mobility, it was what if it was not for him? We will not be there today.   Dan Seguin  55:10 What is the closest thing to real magic that you've witnessed?   Daniel Breton  55:15 That's a good question. Real closest thing to real magic, I would say is that it was the night that I saw an aurora borealis. It's very spectacular.   Dan Seguin  55:28 Okay, let's move on here. What has been the biggest challenge to you personally, since the pandemic began?   Daniel Breton  55:36 To me personally, I mean, a lot of people close to me, I've got COVID, my mother's got COVID, she's been very sick. So many people close to me, either, were really sick. A friend of mine, you know, fell in a coma for almost 20 days. So I thought he was going to die. Another friend of mine, 52 years old, died from COVID. So so this is at, you know, this hit home really hard. For me as see point of view, keep in mind that I started at EMC on March 9 2020. And, and the first thing that I did as CEO of EMC, was to cancel a conference. So my first decision was to cancel a very important event for EMC for its members. And I remember, I cancelled it like March 15, like a week after I had come in. So people were really not sure about what I was doing, because it was this new guy canceling the conference. Is he nuts, but I was just, you know, in front of the curve. So it was complicated for us. Because since I would say that I was pretty much the only one to cancel an event of any big event or conference in 2020. I had a lot of issues with hotels and people that we paid for, because they said, not gonna happen. What you're saying doesn't make sense, these events will happen. We don't want to reimburse you. So we had to fight for months and months to get our money back. Because at one point, everybody came to the conclusion that there was no other way around this. But it was a couple of months that were really very hard. I can tell you that.   Dan Seguin  57:27 We've all been watching a lot of Netflix or TV lately. What's your favorite movie, or show?   Daniel Breton  57:37 Right now? I watched a series called the Casa de Pepe. It's a Spanish TV series. It's super weird, but it's very interesting. And, and the other one that I've been watching recently, because keep in mind that my wife is Vietnamese. So it's a short call, I think career plan or something like that about an Asian woman who was a lawyer. And it's it's served career and it's her path in life. And my girlfriend is a career woman, she has been very successful. So this is something that we watch together.   Rebecca Schwartz  58:17 Okay, lastly, what's exciting you about your industry right now?   Daniel Breton  58:21 Oh, my God. I would say that it's just this- listen, I've been talking about EV and EV adoption and EV industry for decades now. So for for many years, I felt like I was, you know, this nut case, you know, that walks around, you know, the cities, you know, repent. The end is near, you know, I felt like because I was talking about I was talking about, you know, climate change, because I studied and climate change. That's what I studied in when I was in university. So to me at one point around 2005 or so, I said, we have to talk, we have to stop talking only about depressing stuff and start talking about solutions. And that's when in 2005 I said I have to make it a goal of mine to find ways to accelerate EV adoption. That was 17 years ago, I created MCN 21 back then; wrote books on the subject. I've written many books on the subject. But still until five years ago, I mean, there were only a few of us. Now that we are seeing car manufacturers, truck manufacturers, plane manufacturers. You know, jumping and jumping on the bandwagon of electric mobility. It's very exciting. And I mean, I didn't even take a vacation this summer because there was so much job so many consultations, so many reports. So much stuff to do. So at one point I said that to federal employee I said you know oh, well, I mean, I would be nuts to complain, because I have too much work because I've been asking for this for many years. But I would say the most exciting thing is just the vibe. You know, it's just, it's just that. I mean, it's a hot topic nowadays. I mean, just two years ago, because I've been, I've been, I'm well known in Quebec, a lot of people know me, people. I know, people, people know me. I'm all over the media. But in the rest of Canada, it was not such a hot topic to talk about electric mobility until maybe a year ago, two years ago, the most. But now every week, you know, I'm not the only one. But a lot of people now do interviews about electric mobility, electric cars, and the chargers. And some of those articles, as I mentioned, are really bad. But I mean, we are talking more and more about this. So the old excitement, you know about this transition, I think is is is very encouraging. And I know that all of us will have worked for decades to come, because this is only the beginning.   Rebecca Schwartz  1:01:07 All right, Daniel. Well, that's it. We've reached the end of another episode of the thinkenergy podcast. But before we go, if our listeners want to learn more about you and your organization, how can they connect?   Daniel Breton  1:01:19 Well, they can go to our website you know and find a contact. We have a growing growing team now. So we have more and more people working at EMC so they can connect with us. They can send me an email info@emc-mec.ca. I'm always reachable.   Dan Seguin  1:01:39 Again, Daniel, thank you so much for joining us today. I hope you had a lot of fun. Cheers.   Daniel Breton  1:01:45 Oh, I did. I thanks a lot. Very, very interesting conversation. I really appreciated that.   Dan Seguin  1:01:53 Thanks for tuning in to another episode of the thinkenergy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

When does an electricity issue become a crisis, and how important is communication from utilities to their customers during these times? Boyd Greene and Amanda Townsend, directors at Oncor Electric Delivery in Texas—which is the fifth largest utility in the United States serving 13 million people—are no stranger to facing large-scale power outages and emergencies. They shared their experience in managing these situations on this episode of thinkenergy.  Related links Oncor: https://www.oncor.com/content/oncorwww/us/en/home.html Boyd Greene, LinkedIn: https://www.linkedin.com/in/boyd-greene-49816755/ Amanda Townsend, LinkedIn https://www.linkedin.com/in/amandatownsend/ --- To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod   Transcript Dan Seguin  00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. According to the Weather Network, we can expect an increase in extreme weather events as a result of rising global temperatures. While assessing risk is in the DNA of every utility company, there are some utilities that are predispositioned to more frequent crises and emergencies. Is it hereditary? Or is it environmental? We're going to go with environmental. Utilities across the world are storm hardening their equipment and systems in preparation for more violent storms caused by climate change. In the past six years alone, Ottawa has had its share of extreme weather events, with multiple wind storms, ice storms, floods, heatwaves, tornadoes, and a derecho. There is an undeniable rising trend in frequency, and duration of power outages as a result of extreme weather. That because these natural events can cause extensive damage to electrical infrastructure, which means utilities are undertaking a number of initiatives to improve the resiliency of their systems, so that when storms do occur, they are as prepared as possible. So what do you do when you have extreme weather events often, and they're the size of Texas. According to NPR, Texas, like many southern states, has been ravaged by a number of natural disasters of late. Some view these events as regular occurrences for the disaster prone state. Everything from frequent storms, droughts, and floods, to multiple tornadoes, hurricanes, and wildfires. It is common for residents in Texas to be without power for days, even weeks at a time, depending on the weather event. Some view the increased frequency, and the extreme violent nature of these events as a sign of climate change, and possibly worse things come. So here's today's big question. How does an electric utility in an area prone to large scale natural disasters like Texas, approach large scale power outages and destruction to their infrastructure? And how do they fix them, so their customers can be restored in a timely manner? Today's guests are no strangers to facing emergencies head on in the electricity industry. Joining me on the show is Boyd Greene, and Amanda Townsend from Oncore Electric Delivery. Oncore is the largest transmission and distribution electric company in the state of Texas, and the fifth largest utility in the United States. It serves 13 million customers. Boyd and Amanda, welcome to the show. Okay, let's begin. Oncore has faced some major storms over the years. What are three of the biggest lessons you've learned from a people and communications perspective when handling in electricity crises?   Amanda Townsend  03:58 That's a great question. The three biggest ones, there's way more than three. But I think the first one is you really, in those times, you can never really over communicate. But you do have to make sure that your communication is clear and concise. You know, you really need to focus in and make sure that people are getting the information that they need on the channel that they need it. Same thing applies to blue sky, but it's even more pertinent when you're in a storm mode. I would also say in the absence of information, people make up their own reality. And you have to be prepared to work through that you've got to circumvent that you've got to prevent that. You've got to get with media, all these type of things that you really have to do to tell the story, tell the narrative, help people understand what the big picture is, because it's a very personal thing when whether your power is out or whatever is happening. It's personal, it's to you. And you have to recognize that but you also have to help them see it's not just you it's everybody; you're not singled out. And then last but not least, people will find you. So if you're not communicating, they will find you. I, you know, I've had people find me on Facebook on LinkedIn and send me messages. And, you know, they're just, they're, they're desperate for information. And so you know, you need to be out there, you need to be in front of it.   Boyd Greene  05:24 So if I can add to that, just from an operations perspective, it's extremely important that operations has a good relationship with the customer facing folks, because we rely on each other to get that message out, to help our customers.   Amanda Townsend  05:39 Okay, wondering if you could share with our listeners, what your communication strategy is, during the crises, who's in the room, and on your team? What are the vital roles? So it varies from storm to storm, but if we're talking large scale storm, you know, we're going through the full Incident Command Process, and you've got all leadership that's in the room together all trying to make decisions and give each other information, our communication strategy is really try to get ahead of weather that we can predict, right, start pushing out information on social, don't want to bother people. So we don't want to send like a ton of push alerts, because that's not really what they signed up for. They can check The Weather Channel, but really trying to make sure that people understand, hey, we're here we see it come in, we're ready to respond. That's the message we want to get out there. And then throughout the storm, you know, we're working closely with our operations folks getting information, trying to make sure that we're understanding the areas of impact, you know, if we're going to have to set up restoration areas are we going to have to bring in mutual assistance, what's really going on out there, so that we can turn around and tell the story. You know, in my role, I'm really focused on customer communications, we have another team that's really focused on media communications. And so we're all working together to make sure that we have the same narrative that we're giving the same information, so that there's no confusion. We also, you know, we will communicate through a lot of our other internal channels. So we have area managers that are responsible for working with city officials. And so if we know there's impacted areas, we can convey information out to them, we can develop social post anything that they need to communicate with their constituents, we do, we try to reach out each and every way that we can to capture everybody. Thanks for that. Let's dive into the technology channels or tactics you rely on most, during a crises to communicate with your customers and the public at large. Maybe you could expand on video, social maps, and so on. So we try to communicate across a lot of different channels, because you really want to meet the customer where they're at. So we do a lot of pushing things out on social we can do, you know, targeting by zip code, all those sorts of things. You know, that's somewhat effective. But that doesn't capture everybody. You know, during a crisis situation, when there's a large scale power outages, that's, you know, your storm map is the most valuable tool that you have in your belt, because that's where people are coming for information. That's where the media is hanging out. So anything you put out there is that's where your message is going to get cast from. So we really know that and we leverage that opportunity to provide as much information as we can. We'll also send out ad hoc text messages, we'll do outbound phone calls, especially as we get further into the storm. And maybe customers have been even longer without power, really making sure they understand, hey, we're in the area, you know, even little things like, "hey, you might see helicopters and drones, that's us doing damage evaluations, it's helping us restore your power". So they know we're there and we're working. Now, sometimes the crises or the event isn't the story. But the ones your customers tell you, how do you get ahead of the story before public opinion shapes it for you. So this goes back exactly to what I said and the absence of information, they make up their own reality. And you do have to get ahead of that. And a lot of that does come from our communications group. With media, we like to have a meteorologist on staff that can actually do live cast and talk about weather talk about what Oncore is doing, how we are preparing, give restoration updates, that has a really good strong following. So you do have to get out there in front of it. You know, you will have those times where things kind of spiral out of control. And in Texas, it's kind of unique, right? Because we're deregulated. So you've got a lot of parties, you know, on the same boat, trying to tell their own story. And so you, you also have to graciously kind of step aside sometimes and let ERCOT or the retailer's communicate with customers as well. So it's a, it's a shared communication space, which contributes to some confusion at times. So we really try to focus on making sure whatever we have to share is relevant to what we're doing. And it's very concise. Now. Okay. Given the wide spectrum of events you deal with, when it comes to power outages, what is the difference for you, between an issue and a crises? How are they defined? And what are the thresholds for Oncore?   Boyd Greene  10:45 With that question, I think I think we deal with issues every single day. That's just our bread and butter outages, right. But an issue can easily turn into a crisis if it's the right customer that's out. So a hospital being out- that can be a crisis. But in terms of storms, right, a crisis we define- there's several different levels. And it depends on what percentage of our customers are out. Does it affect just a district? Or is it an entire region that has problems? Is the- are the outages expected to be restored within less than 24 hours? If so, it's one level, if it's more than 48 hours, it's another level, eventually, we'll get to a point where we have so many customers out, affecting so much so many different regions, parts of regions, and we anticipate that it may be 72 hours or less that we're restoring customers, then we'll open up the SEC or System Emergency Center to provide that assistance.   Amanda Townsend  11:45 And I think to add on to that, you know, I think that the environmental conditions contribute to that too. So you can have a tornado come through and the next day, it's blue sky. Those customers being without power for three or four days is inconvenient, but it's not necessarily a crisis. But if you fast forward, and maybe you're in an ice storm, and you're in sub zero temperatures for three or four days without power, that changes the narrative.  Okay, cool. Now, during a major crisis, when restoration times are nearly impossible to estimate, what is involved to maintain positive public sentiment, credibility, and trust?   Boyd Greene  12:25 So I think it's important to get the message out as quickly as possible. And to provide that ERT as quickly as possible, which is difficult in these crisis situations. Say it's a tornado, hurricane, or some other significant event, to get that ERT out there. Because you don't have the damage assessment done as fast as you would like, you may not have the crews available to go do the restoration work. So all of those things, you have to get done. But you've got to get the message out first.   Amanda Townsend  12:58 Yeah, and that's where Boyd and I have to work closely together as well as our colleagues because, you know, my job is to give him a little bit of buffer, they've got to get troubleshooting done, they've got to figure out what all has to happen to restore in a certain area, it can be pulled down, there could be access issues, we run into that quite a bit. Icy roads, we've had trucks sink, you know, we've had alligators. I mean, there's a lot of things you run into. But you do have to take those things in consideration. And so our job is really to work together to provide as much information as we can, especially in that first 24 to 48 hours. And then as we were able to hone in on on a restoration time being able to communicate that.   Dan Seguin  13:44 Okay, I've got a follow up question here. Just how important are ETRs- estimated time restorations? And does their importance depend on if it's an issue or a crises?   Boyd Greene  13:59 So the ETR or the estimated restoration time is important in both situations. Whether it's just an issue or it's a it's a crisis event, the customer needs to know exactly, well not exactly- but they need to know about when they can expect restoration to happen. They have to plan their lives around these events. And when you provide it as best we can, it gets much more difficult in a crisis situation. Because you have to get your damage assessment done first, you've got to get your troubleshooting done. You've got crews to coordinate, and it just gets exponentially much harder to do that in a crisis situation. So our restoration philosophy is and this holds true on a blue sky day. Or we're going to a crisis level event right? So our restoration priorities always get the maximum number of customers on first, which is generally your higher order devices like your feeder breakers. Reclosure. So Wisconsin things with a caveat that we have to keep in mind we have have some critical infrastructure that's that's for safety to the public, maybe it's a hospital, could be a fire station, police station, those kinds of things, we have to build that into the equation. So it's the higher order devices first, keeping in mind just what I said about the other critical customers, and then we'll work our way down, because reality is, our first responders generally average about an hour per event to resolve it, or make a work order on it, right. So if I can have an employee spend one hour on a event as 1000 customers on it, it's much more effective and quicker restoration than it is to put them on an event that has 10 customers. So our customer count drops significantly in those first few hours that way.   Dan Seguin  15:47 Okay. What are your biggest worries about the increase in extreme weather events we are seeing? How are you preparing? How is Oncore preparing?   Boyd Greene  15:59 So yes, it is worse. And I think, given that we're coming out of COVID. My biggest worry for the increased activity is our supply chain. So we're a big utility, we have lots of inventory set aside, we're prepared for just about anything. But if a significant event were hit anywhere in the States, and affect multiple utilities, that supply chain could possibly get disrupted. That's, that's one thing I worry about.   Dan Seguin  16:35 Okay, I want you to finish these sentences here. During a crises never blank.   Boyd Greene  16:43 Panic.   Dan Seguin  16:44 Okay. Why do you said that? And can you provide me with an example?   Boyd Greene  16:49 So, yes, so I've done this for quite a while. I've seen different folks in different roles. And those who panic are never effective at developing a good plan. And so it's hard not to get into panic mode, because things are happening so fast. But you have to remain calm. Trust your plan and build your plan around your folks.   Dan Seguin  17:14 Okay, next one, during a crises always blank.   Amanda Townsend  17:19 Think big.   Dan Seguin  17:21 Okay, now maybe expand? Why? Or can you provide me with an example?   Amanda Townsend  17:27 If you start getting too granular, you're not going to solve the big problem. And you're also going to stop working and communicating cross functionally.   Dan Seguin  17:37 Okay, wondering if you could unpack how you respond to large scale emergencies and disasters that exceed your capability to effectively respond and recover?   Boyd Greene  17:51 So our our system covers over 54,000 square miles. So the odds of any single event affecting our our whole service territorie is small. So, because we're so large, the areas that aren't impacted, we can move those resources into the area that is, so that that does help us. And so our territory, just for your listeners goes from the New Mexico border to the Louisiana border up to Oklahoma, and down to Central Texas. So it's pretty large. When, when the events exceed what we can do with that, then we'll call in mutual assistance, folks will have electric companies from other states come in, we'll call contractors from other states to come in. And so we've got a pretty robust system set up for that. And calls go out pretty quick, when we need them.   Amanda Townsend  18:47 And for customer communications, we also have our own search capabilities, where our contacts and our we can double our workforce within 24 hours. I also have internal resources that we tap into, you know, we've obviously encountered our fair share of large scale events. And, and winter storm Uri, we took more phone calls and one day than we did an entire year. And we also went from, you know, a norm of you know, 17 or 18,000 social media cases that you need to work per year to at our peak 35,000 an hour. And that's really where you have to, you can search but you can only search so far. And that's really where focusing on your digital communication platforms and focusing on those things like your store map, and really trying to get information out into the hands of the people is really critical. We're just about done here. When it comes to crises, what's the best advice you have ever received? And what's the best advice you've ever given?   Boyd Greene  19:58 So received was delegate. Good example. It wasn't long before I started working storms and really managing storms. My director kept asking me for information about every hour, same information. And after about the fourth or fifth time of asking me that, he pulled me aside. So we're walking back to a conference room so he can have a talk with me. And I know he was upset that I didn't get him the information, right. So as you're walking to the conference room, in my mind, I prepared my response. I'm busy, I've got this, all these other things are happening. And he said, You know, I've been watching you, you don't have the information that I needed, I had to go get it from somebody else. But you don't have it, because you're doing all your people's work. Let them do their jobs. Don't micromanage it, just follow up on. So you have to delegate to get things done.   Amanda Townsend  21:00 So I would say the best advice that I ever received is it's not about you. This is not your time to step up and try to be you know, the who's who of of the storm, you have a job to do and get it done. Work cross functionally support one another. And at the end of the day, it's all going to be okay.   Boyd Greene  21:22 And I think what you just said, is probably the best advice I've given to somebody. Stay calm. If you have to go to the room over there, turn your phone off and sit 15 minutes in the dark, but remain calm.   Dan Seguin  21:38 Well, Boyd, and Amanda, this is it. We've reached the end of another episode of the thinkenergy podcast. Thank you so much for joining me today. I hope you had a lot of fun. Thanks for tuning in to another episode of the thinkenergy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergy podcast.com. I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.

Reaching Canada’s net zero goals is a bit like solving a national puzzle. There are many pieces that need to fit together, including doubling or tripling the amount of zero-emissions electricity Canada currently produces to meet future demand for widespread electrification. Caroline Lee, senior researcher with the Canadian Climate Institute, walks us through the Big Switch report, which highlights three crucial changes required by Canada’s electricity sector in order to hit the country’s net zero goals.   Related links Website: https://climateinstitute.ca/ LinkedIn: https://www.linkedin.com/company/canadianclimateinstitute/ --- To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod   Transcript     Dan Seguin  00:06 This is thinkenergy. The podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin as I explore both traditional and unconventional facets of the energy industry.  Hey everyone, welcome back. According to the Canadian Climate Institute, the country's leading climate change policy research organization, all roads to net zero pass through electricity. I know we've mentioned this many times on the show, but it bears repeating how Canada produces some of the cleanest electricity in the world. 80% of the electricity generated across Canada comes from sources completely free of greenhouse gas emissions in Ontario's electricity sector is one of the cleanest producing 94% of its electricity from non emitting sources. So there's still work to be done to make Canada's electricity sector even cleaner. But in essence, the electricity sector isn't the problem when it comes to climate change. But according to the Canadian Climate Institute's recent report called The Big Switch, it is the solution. So what does contribute to Canada's emissions, refined petroleum, primarily used for transportation, natural gas, which is used primarily to heat our homes and buildings and the energy processes involved in industries particularly steel, cement, and chemical industries. According to the big switch report, our country needs to reduce its reliance on these fossil fuels, if we hope to achieve Canada's Net Zero targets by 2050. But that's only a piece of the national puzzle. The big switch report suggests that we must double or even triple the amount of zero emissions electricity that we currently produce to meet future demand for widespread electrification. The Canadian Climate Institute highlights three critical changes to Canada's electricity sector, make it bigger, cleaner, and smarter. So here's today's big question. What are the key ways that Canada's electricity system can evolve and improve in order to replace fossil fuels and better align with net zero targets? We're going to dig into all of that on today's show. Established by Environment and Climate Change Canada, the Canadian Climate Institute provides independent and expert driven analysis to help Canada move toward clean growth in all sectors and regions of the country. Today, our guest is Caroline Lee, Senior Research Associate at the Canadian Climate Institute. Caroline holds a Master's Degree in Resource Management from Simon Fraser University and has previously held positions with International Energy Agency, the government in New Brunswick and Navius Research. Caroline, welcome to the show. Now, the Big Switch summary report is based on two other detailed reports, bigger, cleaner, smarter, and electric federalism, which we're going to discuss on the show today. But in essence, what is the premise behind your report the big switch? What are you referring to? And what does the report aimed to outline or chief?   Caroline Lee  03:57 Well, in simple terms, you know, we call this report the Big Switch, because we wanted to refer to this switch away from using fossil fuel energy, which as we know, generates greenhouse gas emissions towards using clean electricity. So the technical term for this is electrification. And this Big Switch is really important we saw because it really underpins the reductions of emissions, really across Canada's economy, and ultimately, it underpins Canada's achievement of our climate goals. So that's really why we undertook this project because we saw the importance of moving towards electricity in meeting Canada's climate goals as so central. And we wanted to understand what needs to happen at the system's level to support those changes. So when I say systems, I'm talking about the supply, the transmission, the distribution, how do those systems need to be changing, so that they can be equipped to support the shift towards electricity as we use more EVs as we use more heat pumps and so on.   Dan Seguin  04:59 Here's a follow up question for you, Caroline. Your report references unabated fossil fuels, wondering if you could explain and elaborate.   Caroline Lee  05:07 Yeah, it is a technical term. So unabated simply means that it's not equipped with technology to reduce the associated emissions. So for us that technology is carbon capture, utilization and storage, the technical acronym is CCUS. So there are ways for example, to continue burning fossil fuels, while reducing significantly the emissions associated with them if we equip that type of generation with CCUS. But what we see in our analysis is that if you're not equipping fossil fuels with CCUS, ultimately, the fate of unabated fossil fuels is very clear that significant generation associated with unabated fossil fuels, fossil fuels that don't have CCS equipped is going to have to be largely phased out. So when we looked at all of the analysis, all the studies that model netzero transitions in electricity, what we found is that at most 1%, of all generation by 2050, is associated with unabated fossil fuels. So we have to largely phase out that kind of electricity generation.   Dan Seguin  06:17 That's very interesting. Now, Caroline, what do you mean, when you say that all roads to net zero passes through electricity? Why does electricity play a central role?   Caroline Lee  06:30 It's a good question. And it's a good basic question that I'm very happy to answer. So maybe I can start with this first. First explanation around what the net zero goal actually means, you know, Canada, just recently committed to achieving net zero emissions by 2050. And this is an ambitious goal. And what that means is that Canada, has agreed to really zero out our emissions to get our emissions as close as we can to zero. And then whatever emissions are very expensive, or technically very difficult to get out of the economy, then we offset in some way. So again, this is an ambitious goal, there's a lot that needs to be done, especially in electricity to support that goal. And the reason why we say all roads to netzero pass through electricity is that when we looked at all the studies that model, a trajectory for Canada reaching net zero, there really was no credible path, without this switch towards electricity. And without making the generation of electricity cleaner. So we really saw tackling electricity as being critical to the achievement of Canada's net zero goals. And maybe I can just say it and in simple terms, three key reasons why that switch is so important. So first of all, electricity itself it when you use it, it doesn't burn fossil fuel, of course, so therefore, it doesn't release greenhouse gas emission. So we all know that if you're driving an Eevee, you're not generating greenhouse gas emissions directly. Now, of course, we know also that the production of electricity can generate emissions. So we can use fossil fuels like coal and natural gas to generate electricity. So that's where you can get some emissions. But what's really positive news in Canada and really around the world is that we're making quite significant progress, especially here in Canada, to reducing those emissions associated with producing electricity. And now that the federal government has a commitment to achieve net zero electricity by 2035, the country now has a clear mandate that we're going to be eliminating, by and large those emissions associated with producing electricity. So that's a really big thing is that electricity in the future could really be this conduit for using fully non emitting electricity from the beginning to the end. And then a third reason why electricity is so important is that it's just more efficient. So driving an electric vehicle is actually three to four times more efficient than using fossil fuels to drive that vehicle. And that's because you lose so much more heat. There's a lot of energy that's wasted when you're combusting fossil fuels. So because of those three reasons, electricity does seem to play a really critical role in achieving our climate goals.   Dan Seguin  09:29 Now, I've got a follow up question again. Your report also refers to electricity systems plural. Was that intentional, and what are you capturing?   Caroline Lee  09:42 It was indeed intentional. And that's because we recognize that Canada doesn't actually have a national electricity grid. We have a whole bunch of provincial regional grids and that's in large part because electricity is managed by provinces and territories. It's not directly managed by the federal government. So we wanted to to recognize the kind of regional uniqueness of all of these systems and that there isn't a single kind of unified grid across the country.   Dan Seguin  10:12 So we're really talking about transforming Canada's electricity system, and how every Canadian will use energy in the future. What is Canada doing right now right now that you feel makes this achievable?   Caroline Lee  10:28 Well, I can talk about a couple of things. One thing on the demand side, so in terms of how we're using electricity, and then another thing on the supply side, so how we're generating electricity. Now in terms of how we're using electricity, we're seeing quite favorable policies now to support the use of more electricity using technologies things like EVs. We've seen now the ban of the sale of internal combustion engines, within just about a decade, in Canada. So this is going to really accelerate I think, the shift towards electric vehicles in Canada in at least passenger vehicle fleets. So that's really promising. There are lots of other things we need to be doing in terms of driving electrification in other types of uses. So not only in cars, but for example, in how we heat our homes, in industrial processes. So there's more work to be done there. But the progress on electric vehicles I think is promising on the supply side, so how we're generating electricity. Canada has now as I said earlier, committed to achieving net zero electricity by 2035. So that's just over one decade, we've committed to having basically clean electricity across the board across the country. And that is quite an ambitious target. And it aligns with a lot of these scenarios that we looked at, for achieving broader net zero goals across Canada. So government policy actually seems in that regard to be following what's actually necessary to get us to net zero in electricity.   Dan Seguin  12:06 The report says that the switch is going to make Canadians better off. Can you expand on that? And also, how inequity could be addressed?   Caroline Lee  12:18 There are so many ways that I can answer this question, I think, from one dimension, we can think about the move towards electricity, this Big Switch, as making energy more affordable for Canadians. So our analysis actually found that overall, as a share of income, energy costs will actually decline as a result of using more electricity. And that's in part because electricity is more efficient, we're also seeing so therefore, the the operating cost over the entire lifetime, for example of an EV is going to be lower than the lifetime cost of owning an internal combustion engine, a gasoline vehicle. And we see the initial costs of these technologies also going down over time. So we know even you know, you probably know this quite well, the cost of buying an Eevee, even five years ago was significantly higher than it is today. And we expect those costs to continue to drop. And so this big switch can actually make energy overall more affordable for Canadians. And that's good news for everybody, I would say. But beyond the costs themselves to individual consumers, we see also quite significant opportunities for economic development. So one example here is that as Canada develops more clean electricity supplies, so we're we're producing electricity in cleaner ways. That gives us the opportunity to supply that clean energy to industries that traditionally use quite a lot of electricity, we think of for example, steelmaking that can increase their carbon competitiveness where consumers are increasingly thinking, okay, I want to I prefer to purchase steel, from a steel company that has a lower carbon footprint than a higher carbon footprint steel company. So using clean electricity in Canada to produce some of our industrial goods can actually give us a competitive leg up internationally. So there are some real carbon competitiveness benefits that we see. And then, thirdly, in terms of opportunities for Indigenous Reconciliation, I mean, this speaks to your question around equity. We know that Indigenous Peoples are in many ways marginalized because of historic racism, oppression, by non settler Canadians, we know that. So one way in which we think this big switch can help with the reconciliation and self determination of Indigenous Peoples is by allowing we know this already, actually, that Indigenous Peoples are already owners and co-owners of a lot of clean energy projects and we only see that trend increasing. So that allows them to be very much a part of this transition, take advantage of the economic opportunities, and also determine their own paths in terms of how they want to pursue this. This next wave of, of energy transition.   Dan Seguin  15:16 Thanks, Caroline. There was a reference to defraying the cost of electricity system investments away from customers by using public funds. Can you explain a bit about that? And why that would be favorable?   Caroline Lee  15:31 Yeah, I think this is worth digging into a little bit. So currently, the costs of generating electricity are paid for by the ratepayers. So whoever uses electricity pays for those investments, at least indirectly. What we're proposing in our report is that it's not only the rate base of the people that are using electricity, that help share the cost of electricity system investments, but that those costs get shared more broadly to taxpayers at large. And the reason why we think that could be really critical is that I'll just say three reasons here. First of all, the benefits of electricity systems investments are actually shared more broadly than across ratepayers. And that's because electricity, as I said earlier, is so essential for Canada to meet its climate change net zero targets, that the benefits are shared more widely, as well. So if the benefits are shared widely, we think there's justification for having the cost shared more widely as well. We also think of electricity really, as something like, you know, it's critical infrastructure in this day and age, you can think of it like hospitals, we need electricity, to run our lives and to, and to support Canadians day to day. And because we see electricity as such critical infrastructure, we see also that there's justification to support the maintenance and the in the kind of enhancement of that infrastructure through the tax base. And then last reason is a little bit more wonky. But when we defray these costs of the electricity systems investments through taxes, instead of the rate payer base, that can be a more progressive way of distributing that costs. And by progressive, what I mean is that it doesn't hit low income households as much as it does when you distribute those costs through rates. So overall, I think there, we think there is justification for having those costs spread out more evenly across society at large and Canada.   Dan Seguin  17:40 Now, let's move to the next big report. Bigger, cleaner, smarter pathways. Now, Caroline, I really want to tackle your report, word by word. Let's start with the word bigger. What does your evidence and research say about meeting future demand due to widespread electrification? And when you say big, how big are we talking about?   Caroline Lee  18:10 The first report is titled bigger, cleaner and smarter. And that summarizes the three critical ways in which we see electricity systems having to change and transform in order to support net zero. So in terms of that first change bigger. Yes, we see electricity systems having to grow because there is going to be increasing demand for electricity as we move into net zero world as we use more EVs, more heat pumps, and so on. And so we expect that demand when we look across all the studies that try to project how much electricity is needed, what we see is that anywhere between 1.6 to 2.1 times more demand is going to be required by 2050 compared to today. So you can think of it as an about a doubling of electricity demand by 2050, compared to today, and what that means in terms of the capacity of the electricity system. So in essence, the physical infrastructure, the size of the system that's required to produce that amount of energy that has to grow even more. So we're seeing installed capacity of electricity, more than doubling if not more than tripling by 2050 compared to today.   Dan Seguin  19:24 Okay, so let's talk about 2050. Are we on track to meet? How can we accelerate to meet the goal?   Caroline Lee  19:33 In short, I don't believe we are on track today. One stat that we have from our analysis is that if we want to be meeting these capacity needs these supply needs for 2050. Canada broadly has to be building capacity three to six times faster to 2050 than it has in the last decade. So the pace that we've been building capacity is not is falling short of the pace that's required to support all of this electrification. What do we do to get there? I mean, there are lots of things we've identified really a range of barriers that are preventing us from building clean energy at the pace that we need. There are barriers in terms of local opposition. I think sometimes community members don't feel like they're, they're consulted enough. And they don't feel like they're a part of the project approval processes. So community members can oppose local projects. We're seeing supply chain blitz right now. I mean, that is one reason why we're seeing higher renewable energy prices, because the markets are having trouble kind of keeping up with the demand for clean energy projects. So there are an array of barriers that we had identified, that we think need to be addressed in order to pick up the pace on increasing clean energy supply.   Dan Seguin  20:54 Moving on to the next word cleaner. Okay, where will the majority of cleaner electricity capacity come? Your report actually says solar wind storage, what's involved in growing these cleaner electricity sources and phasing out those that are polluting or emitting greenhouse gases.   Caroline Lee  21:16 So maybe I can divide my answer in two in terms of what's involved in growing that cleaner component, and then what's involved in phasing out the polluting sources. In terms of the clean energy sources, the sources that we saw that grew by far the fastest in any net zero scenario, as you say, We're solar and wind, if you add storage into the mix, those comprise really the majority of all new capacity that has to be built in Canada. So what we saw is that in the next decade, so from now to 2030, anywhere between 63 and 96% of capacity that's added to Canadian grids has to be from those sources in order to be compatible with net zero. So generally, whatever we're putting onto the grids, it should be wind, solar, or storage, to support netzero goals. Now, there are lots of things that stand in the way as I said in my previous answer to this rapid building, and deployment of clean energy projects. So there are lots of things that we need to be doing from a technical perspective. But also from a social and institutional perspective. I think bringing people on board, making sure the markets that are in the systems that our electricity systems operate in, are aligned with those broader netzero goals. tackling some of these really sticky challenges around enhancing the integration of grids across regions, all of these things are going to have to be tackled in order to build solar and wind in particular, as quickly as we need to know in terms of your the second component of phasing out polluting sources, the federal government already has policy in place to phase out unabated coal generation, so coal generation that's not equipped with CCUS. But the next frontier now is tackling natural gas and natural gas is a fossil fuel, it burns cleaner than coal. But currently, we don't have at least a policy that's been implemented to address natural gas that's consistent with net zero. So the federal government has now committed to what's called a clean electricity standard. They've committed to finding a way to develop a policy, essentially to meet that 2035 netzero electricity goal. We'll see how the details of that are rolled out. But it's promising that that policy is already in development. So I'm actually seeing quite a lot of progress on that front in terms of phasing out polluting sources. And I think so long as the federal government policy is robust and applies, really across the country, I think we should be in good standing to meet the target of phasing out polluting sources.   Dan Seguin  24:13 Okay. Now, what about our existing renewable energy sources like hydro, and nuclear? Will they still be vital and play a major role? What's the plan or recommendations for them?   Caroline Lee  24:28 It's a great question. I mean, oftentimes, the story is about solar and wind. And we forget about Canada's strong existing base of non emitting power, which is hydro and nuclear. And so I would say that in terms of getting cleaner, we talked about growing clean energy, we talked about phasing out polluting sources, but there's a third element that's really critical, which is maintaining what we already have that's working quite well. So the studies that we looked at for the most part, they still see large hydro and large nuclear are playing a strong, continuing strong role in Canada's netzero future. There are some studies that want to test what happens if we phase those out. What happens if we let you know at the end of their useful life, we fail to refurbish them. In most cases, what that means is you have to simply rely even more on other non emitting sources like solar and wind to grow even faster. So it puts the pressure on other sources to grow even faster. So that's, of course, a decision that has to be made by Canadians by decision makers, what is the energy future that we want? But again, if we allow our strong base of hydro nuclear to decline, then we need to be really accelerating the deployment of other types of energy.   Dan Seguin  25:47 Now, how about we address the next word- smarter? What is the smartest way to make our electricity system more flexible and supportive of variable supply from renewable sources? Can you maybe talk more about what it means to make electricity systems smarter?   Caroline Lee  26:10 By a smarter what we actually mean is more flexible. So that's what you alluded to in your question. And there isn't a single way to enhance flexibility. I think that's actually the good news story. First of all, why don't I take this take a step back to say that flexibility is so important, it's not something that we talk about a lot, but it's going to become increasingly important as we move to integrate more shares of solar and wind onto our grids. Solar and wind, as we know, produce electricity in more variable and more intermittent ways. So flexibility in electricity system is something that can help accommodate higher shares of solar and wind onto our grid. So that's important for that reason, flexibility is also really important because we're also seeing, say increased demand for electricity and changing load patterns as a result of more EV uptake. If everybody comes home and charges their EVs at the same time, that's going to change the level and the timing of electricity demand. So the ability for the system to respond to those is also really useful. And let me just say a last reason why flexibility is so important is to respond to disruptions due to extreme weather events. I think we know this extremely well here in in Ottawa, I bet you know this better than most people, the cost, and the losses that can be associated with extreme weather events, and, and the and the terrible implications, essentially, of extreme weather on electricity systems. So flexibility is another thing that can help us better respond to those things. So broadly, we see kind of four groups of measures that can help us build more flexibility into our electricity systems. And the good news is, is that different regions are going to be relying on different types of measures. And there's no single bullet that there's really a toolkit, there's an array of measures that different regions can draw on. So things like for example, on the supply side, using more dispatchable types of generation generation that can be called upon on demand to generate like hydro, like natural gas with CCS. Also, things like enhancing the integration of grids across regions, those types of things help different provinces and territories better share resources across borders, things like hydropower, that can be really valuable in helping to balance variable sources like solar and wind, a third set of measures around storage, deploying storage, including short term storage, but more emerging long term storage solutions as well. And then a last basket of measures around making demand itself more flexible. So traditionally, we have seen demand is being fixed, you know, you consume demand when you consume it. But now we're seeing all kinds of possibilities, for example, to shift demand to times when it makes more sense. So for example, to defer the charging of EVs to the middle of the night when it puts puts less stress on the system.   Dan Seguin  29:19 You've just provided me with a great segue. Given climate change and extreme weather events becoming more commonplace, what does boosting resiliency of our electricity system look like for the future?   Caroline Lee  29:33 I think resiliency is only going to become more of a priority not only in electricity systems, but broader energy systems as we see the growing incidence and magnitude of extreme weather events. So you're exactly right that this is this is a an important thing to talk about. I think traditionally when we think about building resilience in our electricity systems, we think about hardening infrastructure. So we think about measures to Do, for example, strengthen transmission and distribution lines or maybe even underground lines and poles, to withstand extreme weather to avoid those things. But what I would say is that while those buckets have met that bucket of measures is really important. The concept of resilience is broader than that. So it's not only about avoiding or withstanding extreme weather events, for instance. But it's also to the extent that we can minimize our exposure to them, but also accepting that there will be inevitably, some disruptions along the way that we can't 100% avoid them, and then shifting also to learning how to manage them, and then recover very quickly from them. So they're not as disruptive. So from that perspective, and in addition to hardening infrastructure, I think we also need to be prioritizing emergency response and recovery. So thinking about as soon as we see some anticipate a disruption, how do we respond really quickly? And how do we make sure that we're deploying, that we have the resources to deploy emergency response when those things happen. And then, another thing I would highlight is that whole bucket of measures around flexibility that I was talking about. So flexibility is really great, because it helps us achieve our climate goals. It helps us accommodate more solar and wind onto our grids. But it also helps us better respond to extreme weather events. So there's an adaptation a climate change, adaptation benefit, too. And so flexibility, for example, you know, you think about storage, if you have a solar panel, and a battery in your house, that is good for reducing greenhouse gas emissions, because solar panels are a clean source of energy. But also that storage can be really beneficial as a backup source of energy when your lights go out. So you can kind of think of some of these flexibility measures as killing two birds with one stone where there's a emissions reductions benefit as well as a resilience benefit.   Dan Seguin  32:00 Okay, now, it's time to move to the next report, the Electric Federalism, that's a policy report. Now, Caroline, one of the key takeaways from your bigger cleaner, smarter report, is that in order to successfully align Canada's electricity system for net zero, both orders of government must drive change through policy. This brings us to the next report, electric federalism, what is Electric Federalism? And why is it so important?   Caroline Lee  32:34 Great question. So we think of this report as the, the how report and the first report as the what so bigger, cleaner, smarter is like what needs to happen from a technical perspective and electricity system. And electric federalism is well, how do we accelerate and support those changes? So electric federalism is this concept? Based on the fact that yes, we all we live in Canada, Canada is a decentralized Federation, which means that, as I was saying earlier, provinces and territories carry significant power and jurisdiction over many issues, including energy and electricity. So the federal government, of course, has has some power to drive, electricity systems transformation, but a lot of those levers, a lot of those policy levers actually reside within provinces and territories. So electric federalism is a way of moving forward on transforming electricity within this context, where we see multiple orders of government having complementary roles to play, we're trying to figure out how can those different orders of government work together? How can we make the most of the respective policy levers that the different orders carry?   Dan Seguin  33:44 Something fascinating in the report, is the call for greater inter regional coordination, and the integration of Canada's provincial and territorial electricity systems. Those of us in the electricity industry know that there are a lot of regulatory roadblocks, but also that folks are very territorial about their electricity system. Can you walk our listeners through the vision? And what would be required for this to become a reality?   Caroline Lee  34:20 You know, you are so right in recognizing the long entrenched barriers that exist to enhancing the integration of grids across our regions. The current state of electricity systems, as I was saying earlier, is that we really operate mostly in siloed systems. There's a little bit of trade between provinces and territories, but it's actually quite modest, even especially in relation to the trade that we have with the US. So we can think of, of Canada's electricity system as largely balkanized and siloed right now, and the reason why we wanted to really tackle this issue is that we've always known the benefits of integrating with neighboring regions. But now that we have this net zero goal, this climate change agenda that's so much more ambitious than it was before the benefits of integration have increased. So significantly. So the barriers that we identified to, for example, enhancing inter ties between Ontario and Quebec, we've got a long laundry list of what's preventing that from happening. Things like even self sufficiency, mandates from utilities, utilities, in some cases are mandated to have enough electricity within their borders to take care of themselves to be completely self sufficient. And so having too much trade or too much integration with neighboring regions would actually be going directly against that mandate. So there are some formal barriers like that. But then exactly as you touched on, there are all kinds of informal barrier. So political, social barriers, we don't really consider as electricity in the same way as other goods that can be easily traded across borders, I mean, electricity is often thought of as something that that is closely ident, closely connected to a provinces identity. So we have a harder time, I think, thinking about the trade of electricity. And then a last barrier I would mention is that because Canada's systems are so balkanized. Even market barriers and institutional barriers can be really important. So the fact that for instance, in BC, there's one type of electricity system, right next to it, Alberta has a very different type of electricity market. The the misalignment between how different provinces manage and regulate electricity can also be a barrier. So what we're saying is that we have our eyes wide open in terms of a realistic goal on enhancing integration. It's not about instantaneous integration, and a national grid tomorrow, we think that is not realistic and pragmatic. But what we do think is that there are ways of kind of testing and advancing integration and incremental ways across willing regional partners. And I would highlight in this circumstance, the Atlantic provinces, who are now pursuing this project of the Atlantic loop, they're thinking about integrating all of themselves better with Quebec, to better exploit, essentially, Quebec hydropower. So those regions that region rather those provinces have said, we are interested in taking those steps forward, there might be other provinces that are different stages of readiness. So we recognize it is ultimately up to provinces to decide yes, I want to pursue more integration or not. We think there's a few things that provinces can do, though, we think there's a lot more work that can be done to simply quantify those benefits of integration. So in an integrated resource plan, so when an electricity utility is planning for the next few years of how it's going to meet demand, having knowing how much the benefit of integration would be, and if they decide not to pursue it, having a justification for why they left that off the table, I think could be really important. Even things like collaborating on the development of those integrated resource plans with neighboring jurisdictions, not doing them formally, necessarily together. But having a little bit more consultation with neighbors can be really important. Things like sharing reserved margins across borders, those kinds of things, province provinces can do together. But then I will also mention the federal government is not without power here, the federal government has significant spending powers, they have significant convening powers. So the federal government can use the financial spending power that it has to support, even the building of transmission infrastructure between provinces. In terms of convening, the federal government has recently announced this Grid Council in its last climate plan, to be able to pursue more integration across different provinces so they can bring people together, they can bring provinces together, share best practices help organize some of these integration projects.   Dan Seguin  39:33 That's great insight, Caroline, let's continue. In the Electric Federalism Report, it's recommended that the Federal Government work with provinces and territories to negotiate climate policies and electricity agreement. Has this been done before? And what are some of the advantages for Canadians with this approach? It's probably similar to health care and the recent childcare agreement that The Federal Government just introduced with the provinces.   Caroline Lee  40:03 So this idea is really trying to, as I was saying earlier, to leverage the respective powers and policy levers of different orders of government. So it's possible that we can transform electricity systems with the federal government moving in its direction with provinces and territories moving in their own direction, that's possible. But we think that we have a greater chance of success when people work together when different orders of government collaborate and coordinate. So that's why we have this proposal of the federal government essentially tying financial support to the fulfillment of high level conditions on the part of the provincial governments. So for example, I'll give you some examples of what we think those conditions could be. So we would ask, for example, that provinces could change the mandates of key institutions in their electricity systems to align with net zero. Currently, utilities, for instance, are pursuing climate change goals, but it's not necessarily explicitly in their mandate to make investments that are consistent with net zero. So making and formalizing the netzero mandate, we think could be really important. The federal government could also ask provinces and territories to develop comprehensive energy plans. So thinking about what is the future for electrification in that province? How might we meet that demand? What is the future for integration, thinking about energy in a more holistic way across different energy sources could provide some more consistency and more foresight, essentially, for utilities as they make investments and make decisions towards net zero. And then thirdly, the federal government can ask provinces to participate in working groups essentially like to propose grid council. So the idea of this of this proposal is not to be too prescriptive in terms of the federal government requiring provinces to do XYZ. implement policies that look like this, this this, but rather simply fulfill these high level principles, fulfill them in a way that they see fit based on their provincial circumstances. And that way that would give greater assurance that we would all provinces and territories and the federal government together would be moving in the same direction towards net zero. And so as you said in your question, we've already done similar negotiating systems like this on health care, recent childcare agreements, essentially, the federal government has said, we will provide financial report, financial support, rather to provinces, if you fulfill these certain high level principles, so we're proposing a similar thing with regards to electricity.   Dan Seguin  42:49 Now, Caroline, we always end our interviews with some rapid fire questions. We've got some new ones for you. Are you ready?   Caroline Lee  42:58 I'm ready.   Dan Seguin  43:00 What are you reading right now?   Caroline Lee  43:02 It's a book called Crying in the H Mart. It's it's written by a, an American Korean pop star, and she writes about her mom struggle with cancer. So it's, it's really good so far.   Dan Seguin  43:16 Cool. Now, what would you name your boat? If you had one?   Caroline Lee  43:22 The Sweet Caroline?   Dan Seguin  43:23 Now a simple question here, Caroline. Who is someone that you really admire?   Caroline Lee  43:30 I admire my parents,   Dan Seguin  43:32 What is the closest thing to real magic that you've witnessed?   Caroline Lee  43:37 This is so cheesy, but the birth of my two children is, is the most miraculous thing I've ever witnessed.   Dan Seguin  43:44 The next one- what has been the biggest challenge to you personally, since the pandemic began?   Caroline Lee  43:51 I think the social isolation has been particularly challenging, I think, not only for me, but for lots of people.   Dan Seguin  43:58 Okay, we've all been watching a lot of Netflix and TV lately. What is your favorite show or movie? And why?   Caroline Lee  44:07 I think one show that I found that helped kind of buoy my mood was Ted Lasso. So I don't know if you've watched this show. But the positivity of the show, I really especially valued I think, during the pandemic.   Dan Seguin  44:21 Lastly, what is exciting you about your industry right now,   Caroline Lee  44:27 I think in climate policy, in the climate policy world, it's so easy to feel depressed about our prospects for succeeding in tackling this most this huge climate challenge. But I think on the positive side, we're seeing progress, like we've never seen in history of Canada or really in the world. In terms of energy transition in terms of policy implementation. We're seeing renewable energy growing faster than we've ever seen it grow and we expect it to grow even faster. We're seeing the phase out of polluting fossil fuels faster than we've ever seen. So I think there's no question a long way to go in terms of meeting our climate targets. But the progress I think that we're seeing in energy transitions is a reason for hope.   Dan Seguin  45:14 Well, Caroline, this is it. We've reached the end of another episode of The thinkenergy podcast. If our listeners want to learn more about you and your organization, how can they connect? How can they learn more,   Caroline Lee  45:26 Feel free to reach out to me directly. My email is clee, C L E E@climateinstitute.ca. And you can go to our website directly climateinstitute.ca To learn more about us and get more contact information.   Dan Seguin  45:41 Again, Caroline, thank you so much for joining me today. I hope you had a lot of fun.   Caroline Lee  45:46 It was great. Thanks so much for the invite.   Dan Seguin  45:49 Thanks for tuning in to another episode of The thinkenergy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests, or previous episodes, visit thinkenergypodcast.com. I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.  

While the rate of electrical fatalities is trending downwards, electrical injuries as a whole are not as rare as we’d hope. From the underground electrical economy to DIYers taking on home renovations, electrical safety accidents have increased over the last two years. Josie Erzetic, President and CEO of the Electrical Safety Authority, told us how her organization is working to combat these issues and protect consumers from dangerous acts. Listen to our chat during this thinkenergy Summer Recharge.  Do you work in a construction related industry? Call or email (ESA.communications@esasafe.com) the ESA to learn about their spring startup sessions. They are happy to send somebody out to educate your workers about the potential hazards around powerline contact.  Related links: Grounded in Ontario Podcast: www.ESAsafe.com/podcast Josie Erzetic, LinkedIn: https://www.linkedin.com/in/josie-erzetic-0bb58010/ Electrical Safety Authority: https://esasafe.com/compliance/what-you-need-to-know/ --- To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod   Dan Seguin  00:06 This is thinkenergy. The podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin, and my co-host, Rebecca Schwartz, as we explore both traditional and unconventional facets of the energy industry.  Hey everyone, welcome to the summer rewind edition of the thinkenergy podcast. While we recharge our batteries during these lazy hazy days of summer, we're bringing back some blasts from our podcast past. We'll be reintroducing some of our most popular interviews that garnered a lot of attention and interest. There's been a lot of talk about the future electrification of energy on the path to net zero. The episodes we've selected are very future focused with themes around green innovation, renewable energy, and our impact on the environment. So I hope you enjoy the summer rewind edition of today's episode. In the meantime, have a happy summer. And we'll be back on August 15th to kick off another exciting season. Cheers. Dan Seguin  00:50 Hey, everyone, welcome back. This is the ThinkEnergy podcast. And in today's episode, we'll be talking about safety in this increasingly, electric world. I'm dancing.   Rebecca Schwartz  01:02 And I'm Rebecca Schwartz.   Dan Seguin  01:04 Electricity is everywhere. It has become a necessary part of our lives powering the way we live, work and play. Rebecca, how much of a headache is it when the power goes out?   Rebecca Schwartz  01:19 Hmm, it's a huge headache, Dan. And let me tell you, as a social media coordinator, I know firsthand that our customers feel the pain.   Dan Seguin  01:28 Yep, I'm the same way when the power goes out, we notice but apart from those moments, it's easy to take for granted. Likewise, with it being such a critical resource that already has many safeguards in place, it's easy to forget just how dangerous it is   Rebecca Schwartz  01:45 so true. And well, most of us have likely experienced an electric shock of some kind. Hopefully, for most people, just a small Static Shock, you know, from walking across your carpet with socks on and touching the closest victim in proximity to you. But I digress. static shocks like these are of little consequence. However, when it comes to the electric current running through our homes, businesses and communities via wires and powerlines incidents involving electric shock are anything but amusing.   Dan Seguin  02:15 Unfortunately, the sobering reality is that electrical injuries are not as rare as you and I or the Electrical Safety Authority would like. According to the Ontario electrical safety report, there have been a 135 electrical related fatalities in the past 10 years. 52 of those deaths were a result of electrocution, or the effects of an electrical burn, and 83 were a result of electrical fires. The silver lining is that the rate of electrical fatalities is actually trending down. fatalities have dropped 13% Compared to the previous 10 year period.   Rebecca Schwartz  02:59 And the organization behind this downwards trend is the Electrical Safety Authority. They serve to regulate and promote electrical safety in Ontario, improve safety for the well being of all Ontarians and ultimately to reduce electrical injuries and fatalities to zero.   Dan Seguin  03:16 So Rebecca, here's today's big question. How has the electrical safety authorities strategically evolved, its approach to safety in this modern and increasingly electric world? Special guest, Josie Erzetic, Chief regulatory officer and General Counsel for the Electrical Safety Authority is here with us today to help ground us with a greater understanding of the dangers behind electricity, and how we can protect ourselves, our loved ones, and our colleagues from injury. Hey Josie, Welcome to the show. Perhaps you can start us off by telling us more about your organization, your role as a regulator, and what fuels your passion for working there?   Josie Erzetic  04:12 Thanks so much, Daniel. I'm really happy to be on the show. So Thanks for inviting me. I guess what I'd start off with is just talking about ESA's mission, and that is to promote electrical safety across Ontario. So in fact, our vision is an Ontario where people can live work and play safe from electrical harm. So we're talking about electrical safety at home, as well as in the workplace. So how do you do that? We basically have carriage four regulations in the province. So the first one being the one people probably associate most which with us, which is the Ontario Electrical Safety Code. The second one is that we license all of the LEC's and ME's, that's master electricians and licensed electrical contractors in the province. Thirdly, we regulate electrical product safety. And finally, we regulate the safety of all licensed distribution companies in the province. And that would be, for example, Ottawa Hydro. So we regulate safety in that regard as well. And we're constantly just scanning the market for new areas that we perceive present an electrical safety risk to consumers to Ontarians. And we promote education, electrical safety education. So what what fuels my passion you asked? It's basically that safety and consumer protection mandate, I find it very, very meaningful work to do this. So that's what gets me up in the mornings. And I'm really fortunate to just work with a really, really great group of people.   Rebecca Schwartz  06:01 with safety and risk mitigation top of mind how the accidents increased or decreased in the last five to 10 years. And how do you measure this?   Josie Erzetic  06:10 it's a really good question. And I'm very happy to report that over the last 10 years, overall, the state of electrical safety in Ontario has improved. There's been a 42% reduction in critical injuries that result as a result of electrical incidents, and there's been a 30% reduction in electrical fires. Overall, as well over the past decade, there's been an 11% decrease in electrical related fatalities. When it comes to power lines, specifically, there has been an 8% decrease in the last 10 years in power line related fatalities. So how do we know this? we track all the data. So we look very carefully at electrical fatalities, as well as critical injuries. And we really sort of hone in on where they're coming from. So I'll give you an example. For example, dump truck drivers a number of years ago, we recognized that there were a lot of electrical contact with power lines as the result of dump truck drivers keeping the box on their truck in an elevated position. So as a result of that we really focused in on that problem and started to do a lot of work with that industry. So what did we do? we created a whole campaign around, look up, look out. So we posted these types of signs all around construction areas, we posted power line safety posters. We delivered safety talks to industry associations to students to construction workers. And we worked in partnership with the IHSA, which is the infrastructure Health and Safety Association. And we also translated some of our safety materials into other languages, including French, Portuguese, Punjabi, to make sure that people understood the message. And as a result of it, what's happened is that the number of powerline contacts from that industry has decreased by 28%, when you compare five year periods. So having said all that, there's still a lot of work to be done. And we're again tracking data to look at where we might see other risk areas so that we can really focus in on those.   Dan Seguin  08:53 Now let's move on from data to reports. I know you recently released an annual safety report. What is that telling you?   Josie Erzetic  09:01 So our annual safety report is called the Ontario electrical safety report or OESR. It's the only document of this kind in Canada. And what it really does is help us identify emerging risk areas. So this this last month, we released our 20th edition. And what it's telling us on the homeowner side certainly is we've seen an increase in power line contacts reported from the public. So this is not what I was referring to earlier in terms of fatalities per se, but it's just an increase in the numbers of contacts, which of course could lead to serious injury or fatality, so we want to really think about data like this and try to send our safety message to the public. So where are we seeing contact? we're seeing it in areas like tree trimming or cutting. We're seeing it in things like kite flying or home improvement. work. For example, if you think about it, you're working around your home, you're moving around a ladder, let's say, to clean your eavestroughs, anything like that. And we're potentially seeing power line contact as a result, yard renovations. So we noticed that, especially during this pandemic period, where people are doing a lot of their own renovation work, there's a potential there for power line contact. So what we've done is we're shifting a lot of our campaigns online, and we're sending out messages like stop, look and live, we find that people are going online, when they're thinking about doing renovations when they're hiring contractors to help with some of those renovations. So we want to send out those messages that make sure you're aware of powerlines, you're aware of what you're doing, and that you stay far enough away. Another example is pools and pool clearances or hot tubs. So in that sense, we've sent out messages saying make sure you keep yourself and your equipment, for example, pool skimmers, which can be quite long, far away from overhead power lines, and our recommendation is at least three meters away. So that's on the homeowner side. And if we want to switch it now to the work side, on the occupational side, I point to the fall of 2019. Were in the span of about 24 hours, we were notified tragically of two critical injuries and two deaths as a result of powerline contact. And those were four separate incidents. So one was a crane construction worker. The second one was arborists that were it was a team of two arborists that were involved in tree trimming. The third one involved a TTC worker. So that's the Toronto Transit Commission in Toronto. And, and the fourth one was a drill operator. So this was a really tragic day where you had a number of incidents just occurring in very close temporal proximity. But it was also a catalyst for us to think about redesigning our power line campaign. And so what we're doing as a result is we have campaigns twice annually so that we make sure it's at the start of construction season, as well as in the fall months. We're also working closely with the Ministry of Labor to understand all of the circumstances behind those incidents. And we also work with our industry partners to make sure that we educate workers who are at high risk, and I mentioned arborist as an example. So we want to again focus in on those occupations that we think are at high risk of powerline contact. We've also observed a rise in incidents involving young workers. And as a result, we have specialists who go to the colleges to ensure that students young workers involved in things like heavy machinery operation in the arborist industry, get the information about the potential hazard around power line contact, so to ensure that they're well educated on that. And we also encourage any companies. So anyone who is listening to this podcast, who you know works in a construction related area, if you want to give us a call about our spring startup sessions, we're happy to send somebody out to educate your workers about the potential hazards around powerline contact. And you can do this by just emailing us at ESA.communications@esasafe.com. And we'd be happy to do a spring startup session for folks.   Rebecca Schwartz  14:11 Thanks, Josie. We'll make sure to include that in our show notes. So we read that the Electrical Safety Authority is striving to be a modern risk based electrical safety regulator for Ontarians. What exactly does that mean?   Josie Erzetic  14:25 Yeah, it's a great question. And I often think about that, myself, what does it mean to be to be a modern regulator, so it can mean a lot of things to a lot of people, but I'll sort of give you the key elements of it for us. So it really, it means to us to use something that we call risk based oversight. It means leveraging technology and really fostering the capabilities of our people. So when we say risk based oversight, as you can imagine, trying to be a safety regulator. The complex world we live in today in a in a province, as populous as the province of Ontario is a difficult task, you can't be everywhere all at once. So we use risk base to really prioritize and focus on the highest risk electrical installations, we actually have an algorithm that helps us understand which installations are the high risk ones, and we prioritize those and have a whole system for prioritization. So we're basically putting the most time in the highest risk areas. Along those lines were also through. And we did this through the COVID period, we're really piloting the use of what we call remote inspections. So that in other words, rather than an inspector attending at each installation, there's the possibility for a licensed electrical contractor to send in photos or videos. And we put job aids around that and given instruction to the industry about what we're looking for. So again, so low risk installation, and in the inspectors discretion, they can accept photos or videos, which you can imagine, makes it more efficient for us doing our job. And it's also, you know, potentially an efficiency value to the contractor as well to submit photos rather than having somebody attend in person. So that's another thing where we're moving forward as a modern regulator, I'd say, in terms of leveraging technology, we've really moved digital, I think, as have a lot of companies at this time. So example, where we used to have all our master exams happening in person, they can now happen virtually. So we have a system where we can do virtual proctoring of exams, so you can do your exam online, we can do online training, which is either synchronous or asynchronous, which is which is terrific for folks. If it's synchronous, then you might have an instructor with you asynchronous, you're watching videos, or you're going through PowerPoint on on your own time. So it's, it's leveraging technology for us, but also for the folks that we service. And another big thing we've done is our plan review group, which looks at electrical drawings, for complex electrical installations. So say, for example, for a car manufacturer or a large industry, rather than having these clients submit hard copies of complicated electrical plans, they can now do so digitally through our electronic plan review portal. So that's something again, that's very good for clients and good for efficiency purposes. For us, we also have a new scheduling tool that provides customers better notice of when an inspector is going to arrive, which is again, a real win from a from an efficiency standpoint, and we're now launching a project that would allow master electricians and licensed electrical contractors to submit documents online, so time saving there. And the last area I'd say is focusing on fostering new skills. So where our employees need to augment skills or develop new skills, we're very supportive of continuing education and, and skills broadening. And we're also looking at where do we have gaps? Where is technology? Or is our sector evolving, and we need to ensure we're evolving with it. So an example I give you there is what we've just been talking about, which is around data analytics. So we've recognized that we need to improve our capability in that regard. And as a result, we've hired a couple of new people to help us in that regard. And we're also augmenting skills of folks that we already have working for us. I think I'd be remiss if I didn't mention diversity and inclusion. I think a lot of employers are thinking about that right now, as are we. And so we do have what we call an idea strategy, which is inclusion, diversity, equity and accessibility. And I think that is a very important part of being a modern regulator. And I would say that, you know, I'm really happy to report that 80% of our executive team is now women. So I think we're making some real advances in that area, but you know, I'll be honest with you, I'd like to see more so We're continuing to work on that. So I guess that's in summary, what I really see is being a modern regulator.   Dan Seguin  20:08 That's very interesting. Thanks, Josie. Now, wondering if you could tell us about your organization's new corporate strategy at a high level? Can you walk us through the four strategic goals and why they're so important?   Josie Erzetic  20:23 Yeah. So it's, it's a very good question. And some of these goals we have maintained from previous years and others we've really expanded upon. So I would say the, the first of the four main goals is really safety. And that's one that's always been a focus of our organization. But having said that, we can all see the rapid evolution of technology in the sector. So we're really maintaining a close focus on that, and working with industry partners in that regard. So examples I give you there are things like the adoption of electric vehicles or energy storage technologies. So in the example I give you is that I'm currently sitting on a council that the Ministry of Transportation has set up around Evie adoption. So we want to participate on councils like that, that look at this one is on the electrification of the transportation sector. So that's an important part important pillar in the strategy, and an important part of what we're doing. So we do things like we anticipate new risk areas, we have something called the harm lifecycle, which really has a scanning the market, looking at potential for new technology, new harms that we should be monitoring and assessing. And then we decide, is this a high risk area that we would like to pilot a program in as an example? Is this something we should be partnering on? Like the example I just gave you with what MTO is doing? Is this something that we want to continue as a program, once we have achieved our goals in it? Is it something that we exit from so we have a whole lifecycle and how we look at risk. So I think that's an important part of the new strategy around safety. And then compliance, that's also something that we have carried over from our previous strategy. But I think, if anything, I would say we're almost amping up what we're doing in this area. So we work closely with our licensed communities, for example, the licensed electrical contractor community, and we educate the public in terms of ensuring that they hire a licensed electrical contractor, rather than, for example, going to unlicensed individuals. And we refer to that as the underground economy. So I would say that this new strategy really emphasizes the importance of getting at that underground economy or, you know, I'd like to put it as like, just let's take a bite out of that underground economy, let's reduce what's going on there. So we want to educate homeowners to not hire unlicensed individuals. And we will take enforcement action, where it's required against those people who are working illegally and not taking out licenses or permits because there are real safety and consumer protection risks around that type of work. And we've got some real active campaigns around that. For example, we have a Kijiji Blitz, where we are actively looking for people advertising services illegally on Kijiji and forcing those to come off Kijiji. Our third goal is operating with organizational agility. And I think, as a lot of companies are doing today, and as we talked about earlier, we're trying to leverage technology to make ourselves more efficient, and reduce, you know, burden for the licensees. So whether those are licensed electrical contractors, or LDCs, such as Hydro Ottawa, we're trying to reduce burden for our clients. And I think the last area is really around public accountability. We want to be seen as a publicly accountable transparent regulator So we do regular surveys of our customers to identify areas for improvement. You know, what are our strengths? But what are our weaknesses? And how can we do better? I think ESA has a culture of continuous improvement, which we're very proud of.   Rebecca Schwartz  25:18 Thanks for the reference to the underground economy, it seems like there's a black market for everything, even electrical services. Has there been a story that's stuck with you in regards to an electrical incident resulting in a serious injury that could have been prevented? Or is there a safety tip that you wish everybody knew?   Josie Erzetic  25:37 Yeah. So thank you for that question. And something that is real top of mind for me lately, is something called lichtenburg generators. So we've had a number of serious injuries and some deaths involving these devices. And my safety tip is stop using these devices. They are devices that they can either be made. So people were seeing people doing them as do it yourself projects, or they can be purchased. However, they're not a product that's either approved or certified by any certification body, and they're extremely dangerous. So we're aware of at least five fatalities and one critical injury that have taken place over the last three years. And a couple of those fatalities occurred earlier this year. And what these things are, I don't know if you've ever heard of them before, but they are used to create art. So they're like a wood burning type device. So you create it by burning designs into wood or acrylic. But they're a lot of them are homemade. And people take parts out of microwaves, for example, to put these things together. And they have a lot of accessible wiring components. So they're very unsafe to handle. And so and particularly on social media forums, we're seeing that individuals are posting videos, and they're instructing each other on how to build these devices. So right now we have a very comprehensive public safety awareness campaign to educate the public about the dangers of using Lichtenberg generators. And we're specifically targeting that sort of do it yourself, community and those who are interested in things like woodworking so what we're finding it's primarily men aged between 20 and 40, to not carry out this type of hobby and not use these types of devices. And if anyone is aware of advertising of this kind of advice, we would encourage them to call us at 1-877-esa-safe or visit us online. And and make us aware of this because we are asking, particularly YouTube to try to get these How To Videos removed. So the safety tip again, is don't use these devices. They're very dangerous.   Dan Seguin  28:20 Now your organization has a vision, a big vision to create an Ontario where people can live, work and play safe from electrical harm. During the pandemic, have there been any particular challenges or opportunities in achieving this?   Josie Erzetic  28:37 Yeah, it absolutely, because as I'm sure you both have found, people were at home. That means, among other things, a lot of on at home online shopping. So we want to make sure that people are very aware that electrical products that you're looking at, make sure they've been approved by a recognized certification body. So from both a safety awareness point of view, but also a consumer protection point of view, we want to make sure that people are buying approved products, as you both know. Online, it's so it's a global problem. You can buy products from anywhere in the world now and have them shipped directly to your house. So again, as a regulator, it's hard to be everywhere all at once. So the best thing is to have consumers aware themselves that when you're buying electrical products, you will want to ensure that it's either CSA certified UL certified, that you've got an approval mark on that product and you look for it when you're buying it on these online platforms. We share jurisdiction here with Health Canada, so I know Health Canada is all so concerned about this problem. So what we've done is we've set up a task force and we include ourselves on it, Health Canada, our own ministry, provincially, which is the ministry of government and Consumer Services. We've got manufacturers working with us distributors, consumer advocates, we've got bricks and mortar stores as part of the task force. But we also have online retailers. And we're all discussing the problem of consumer awareness, consumer protection and safety, because it's an all our interest to make sure people are safe. And we're putting resources into follow up on any reports we see, or we receive about unsafe consumer products. So we have been and we will follow up on 100% of reports we receive where somebody says, Look, I bought this thing it's unapproved, you know, I found that it sparked or there was a flash, when I tried to plug it in, we will follow up on all these things. We're also really enhancing consumer consumer awareness efforts, especially around this time of year, we're heading into holiday shopping season. And so we do have a holiday safety campaign. That's where we see a lot of people online, a lot of people looking at electrical products. So this campaign really focuses on consumer safety. And this year, in particular, we're encouraging folks who, you know, may be doing a lot of holiday decorating, they may be getting together to do this type of thing. So they're putting more emphasis on it this year, I don't know maybe more so than last year, when nobody came over. We're saying, you know, look closely at your your lights, right, your holiday lights that you're buying, make sure they're approved, make sure you use them correctly. Make sure if you have old ones that you're digging out of your basement, that there's no damage to cords, so just you know, be careful.   Rebecca Schwartz  32:04 Josie, you mentioned amateur DIY is like the dangerous Lichtenberg wood burning video on YouTube. Has there been other instances where the Electrical Safety Authority has seen an increase in electrical accidents? Or what about new areas of concern?   Josie Erzetic  32:20 Yeah, it's, it's a really, it's a good question. And again, particularly through this pandemic period, where people are looking for new hobbies, or, you know, they're at home, they're thinking about ways to renovate their house, maybe they cannot find a contractor or someone says to them, okay, it'll be months and months before somebody can get your house. So they just, they feel like, Oh, well, I could I want to do it myself. Right. So in that sense, we really remind homeowners consumers, that electricity is something that is dangerous, that you need to hire a professional to do it, there is the potential homeowners can do their own work. But in our view, it is better to hire a professional because there are safety risks inherent in the work. If homeowners are doing it themselves, then we certainly would remind them that they must take out the proper notifications with ESA, because that then has an inspector coming to their house to inspect the work. So at the very least, you want to ensure that happens. But we would say primarily, look, leave it to the professionals. So hire a licensed electrical contractor. And only a licensed electrical contracting business can be hired to do this. So when you're hiring people, we also remind folks to ask to see the accurate slash ESA license number. So that should be ever it should be on the estimates you get. It should be on their their trucks, their business cards, their ultimate invoice if you're not seeing that you could be hiring somebody that's in that underground economy that we talked about earlier. So be very careful about who you're hiring. And in this regard, obviously, ESA puts out a lot of its own information. But we also now are partnering with the Mike Holmes group. And you'll probably remember Mike Holmes He's done a lot of work on television. He does a lot of work also through social media. So he has a very large following. And so as a result, we're able to amplify the message by working with that group with Mike Holmes and his family to really get out that message that this is something maybe you don't want to take on on your own because of the safety risks. So certainly, both Mike his son, Mike Jr, and Sherry have posted both on YouTube as well as their other social channels about the importance when you're thinking about renovating to hire a licensed electrical contractor, and also the importance of ensuring you ensuring that you have ESA inspect the work. So you want to make sure at the end of the job, you get an ESA certificate of acceptance when the job's complete. So you know, it's done right. The other thing we've been noticing recently, and we've really made an effort to get the word out on this, so maybe I'll mention it here on this podcast as well, is the difference between a licensed electrical contractor, a master electrician, or what we call a C of Q, Certificate of Qualification holder, a certified electrician. Sometimes people think, oh, this person is an electrician, I'll just hire them directly know, who you need to hire is a licensed electrical contractor, because they are a business. And they were required by us to have $2 million in liability insurance, as well as the WSIB insurance coverage. So how this works is the licensed electrical contractor employs Master electricians who are responsible for overseeing the work of certified electricians, so you don't hire those folks directly. You hire the LEC, and it's important for consumer protection, because that way, if there's an injury, God forbid, or something happens in your home, then there is insurance that covers that. And the homeowner, him or herself is not responsible. So we're really working to increase awareness on the differences between the licensed electrical contracting businesses, which are who you hire, versus the master electricians or the certified electricians. I think that's very important.   Rebecca Schwartz  37:17 Great tips Josie and gotta love Mike Holmes, perhaps now a little bit more broadly, pandemic times or not what are some of the biggest challenges and opportunities that are facing the Electrical Safety Authority right now in general?   Josie Erzetic  37:32 I think I I go back to the underground economy and underground work that we we talked about earlier. So and I think we mentioned that it's just it's such a big problem, not just for our sector. But overall, I think, Rebecca, that you mentioned that you can, you know, almost buy anything in the underground market now. So you really, I think Statistics Canada estimates the underground economy is over $16 billion. That's with a B in Ontario alone. So it's just it's a big problem. And we as I said, I'd like to start a new slogan, like, let's take a bite out of the underground economy, like we really need to ensure with something like electricity, there are such safety and consumer protection issues, that this is not something you want to fool around with and leave to someone who's non licensed and not take out proper permits in this area. There's just too much at risk both with your personal safety and the safety of your home. There could be a fire that results from this. So what are we doing to really tackle this i and Daniel, I think you mentioned it earlier too. It's the Kijiji work so we're actually working a lot of people go online to find contractors. We are online and looking at those ads on Kijiji, and we will send notification to advertisers who we think are unlicensed businesses offering these types of services. If we don't get a voluntary response to take down that ad, Kijiji will forcibly remove it so big shout out to Kijiji for working with us and taking those ads down. And and if we still get repeat offenders, you wouldn't believe this people will come back and advertise again. We're prosecuting them. So we now have 20 charges pending before courts. So I would say that number one consumers do not hire unlicensed people. Be careful about who you're hiring online. We're out there we're working on it, but be careful as to see those licenses people who are doing this work illegally. I would say we are working hard to pull your ads off. Do not do this come into the licensed community. If you want to do this work, then get a license and do it properly. or we will also be looking to prosecute. So we this is important. The other thing we noticed with a high level of EV adoption, we undertook an EV charger Blitz. So we noticed that some EV charging systems that you put in your home in order to charge your vehicle were being done by unlicensed individuals and being done without permits. So we had our inspectors go out and inspect and alert both homeowners because sometimes homeowners don't know that was put in improperly and alert us to where we saw, charters being put in without permits are being put in by unlicensed contractors. And as a result, we've noticed this the period that we were looking at it this year, compared to last year, we've had almost a doubling of the amount of notifications that were taken out. So it makes a big difference when people know that we're out there. We're inspecting these things, and we expect them to be done properly and safety. And we also have an anonymous online reporting tool. So I would even say to your listeners, if you think there could be unlicensed activity going on somewhere, please let us know about it. So you can go online, you will, it's anonymous, but we do appreciate details. So we can do the follow up and investigate, you go to esasafe.com. And we found that this has been a very effective tool since we launched it in April 2020. To get reports, and I will tell people that we do follow up on 100% of the leads we get about unlicensed activity.   Dan Seguin  41:47 Okay, we've covered challenges and opportunities. What about the rise of digital communication? Has it changed your organization's ability to communicate safety messaging?   Josie Erzetic  41:59 Yeah, I'd say it, it really, really has. And we've shifted a lot of our educational campaigns on to social media, because as we alluded to earlier, we do find that is where people are looking, for example, to hire contractors, they're looking for ideas, say on renovation, you know, people will follow certain interior designers, they they will follow renovators on things like Instagram, or they'll follow them on Twitter. So we're leveraging platforms like Facebook, Twitter, Instagram, Pinterest, Google, Google, YouTube, all of those, because we find that that's where people are going now. But we also find there are potential dangers lurking there as well. And so we really have to monitor and be on top of those. So I'll give you an example of something that was a tic toc challenge that that we were made aware of in early 2020. And this was a challenge where that was issued over tick tock and it was basically about plugging in a phone charger. And then using either was a penny or a nickel or something to drag across the exposed prongs. And it results in in smoke and sparks and but it can also result in fire. So it this is obviously a really dangerous activity. So we became aware of it on social media. And then we use social as well as traditional media in order to educate, you know, basically parents and kids who were doing this, that this was unsafe, and they shouldn't be doing it. And we that was a very successful campaign. And we had more than 15 million views on that. And so we're very, very grateful. And, and we actually we won some awards for what we were able to do with with social media just in terms of identifying a risk and then educating people that they shouldn't be carrying engaging in this activity. And and I guess I should say to that we're also we're leveraging some new new opportunities, like a podcast like what you guys are doing here, which I applaud you for, by the way, we're trying to do the same thing.   Rebecca Schwartz  44:21 Now Josie, our listeners have made it this far. And now they want to know some ways that they can keep their electrical safety knowledge up to date. How can they do that?   Josie Erzetic  44:30 Yeah. So one way to do it is exactly what the two of you are doing with your podcast. We have our own podcast and it's really focused on electrical safety. So it's called Grounded in Ontario, and you can find it on our website at ESAsafe.com/podcast, but you can also go to typical platforms where you'd find podcasts like Apple podcasts or Spotify and located there. So we have new episodes coming out basically monthly. And we talk about things like what we've talked about here and more. So we've had an episode on pools and hot tubs and safety issues relating to that those EV supply equipment. So electrical vehicle chargers, which we also alluded to here, we also talk about arc fault and ground fault circuit interrupters. And we have a new episode that's just coming out on the underground economy, which we've also talked about. So that's a great place to get information. Also, our website has a lot of information and talks about things like do it yourself, renovations, talks about holiday safety talks about home and work safety. So I would, you know, recommend listeners go there. And I'd also always encourage people that if there are safety concerns, or you want to report activity, please go to our website, or please call us and I can give you the number, it's 1-877-372-7233. So we'd love to hear from people.   Dan Seguin  46:12 Okay, as it relates to your podcast Grounded in Ontario, I'll make sure that we post a link in our show notes, well Josie How about you close us off with some rapid fire questions? Are you ready?   Josie Erzetic  46:26 I'm ready.   Dan Seguin  46:27 Okay. What is your favorite word?   Josie Erzetic  46:30 I have to say I, I you know, obviously top of mind for me. workwise is safety. But just one of my favorite things to think about is also chocolate.   Dan Seguin  46:40 Now, what is one thing you can't live without?   Josie Erzetic  46:45 Chocolate?   Dan Seguin  46:45 What is something that challenges you   Josie Erzetic  46:48 with Rebecca, my love of chocolate? Because then I have to make sure that I you know, keep exercising or something?   Dan Seguin  46:55 If you could have one superpower, what would it be?   Josie Erzetic  47:00 I think the superpower question is always a really is a really great one. And I always I like picking flying for this one. Because then I figure it makes the commuting easier. And it would just be would it be great to just zip to your cottage fast or you know, zip to Europe or something. Especially these times where you know, travel is so difficult.   Dan Seguin  47:22 Josie This is my favorite one here. If you could turn back time and talk to your 18 year old self. What would you tell her?   Josie Erzetic  47:29 Okay, this one, this one I am going to answer very seriously, I would say something that I say to my my kids now who are 19 and 16. And that is believe in yourself. Believe in yourself believe in what you can do. You know, trust, trust yourself. So that that I think is very important for young people to remember.   Dan Seguin  47:53 And lastly, what do you currently find most interesting in this sector?   Josie Erzetic  47:59 Um, so I would say it's it's the pace of change. I just think our sector the energy sector is just fascinating. Right now we've talked about things like electrification of transportation, and the speed of the adoption there. We think of things like energy storage, the growth of renewables, I think of distribute, you know, distributed energy resources. I think it's fascinating. We're all concerned about climate change. So we're thinking about how we can reduce our carbon footprint, what, what role does energy play in that? What What will it look like 2030 4050 years from now where we might have entire communities that are doing things like net metering, we might have, you know, renewable generation, within a smaller community, or just you'll have solar panels on your roof, you'll have an energy storage system in your basement, you'll have an Eevee charging outside. So I think that is fascinating. I think energy is so fundamental to how we live and maybe how we'll deal with fundamental global issues like the climate crisis. And so ESA is part of that. I think it's so exciting, because you need to have all of that working safely. So the role we play is fascinating. So that's what I just find hugely fascinating and challenging about our sector.   Rebecca Schwartz  49:25 Well, Josie, we reached the end of another episode of The think energy podcast. Thanks so much for joining Dan and I today. We hope you had fun.   Josie Erzetic  49:33 I had a great time with you guys. Thanks so much. Really appreciate it.   Rebecca Schwartz  49:38 I sure hope you enjoyed this episode of The ThinkEnergy podcast. If so please head over to our iTunes SUBSCRIBE And leave us a review.   Dan Seguin  49:46 Now For show notes and bonus content visit hydroottawa.com/thinkenergy. Also, be sure to tell your friends and colleagues about us. Thank you for listening.

Without pollinators like bees and butterflies, our food supply suffers drastically. It’s incredible to think these small insects play such a large role in our existence. With climate change, increased pesticide use, and other limiting factors, pollinator populations are declining drastically. It may seem unlikely, but utilities like Hydro Ottawa are actually suited to help restore the environments these pollinators need to thrive. Relive our conversation on how this is possible with restoration ecologist Tracey Etwell of the Canadian Wildlife Federation and Meaghan McDonald, lake planning and shoreline stewardship coordinator for the Rideau Valley Conservation Authority.    Related links Tracey Etwell, LinkedIn: https://www.linkedin.com/in/traceyetwell/ Meaghan McDonald, LinkedIn: https://www.linkedin.com/in/meaghan-mcdonald-83b08083/ Canadian Wildlife Foundation Website: https://cwf-fcf.org/ LinkedIn: https://www.linkedin.com/company/canadian-wildlife-federation/ Twitter: https://twitter.com/cwf_fcf Rideau Valley Conservation Authority Twitter: https://twitter.com/RideauValleyCA Website: https://www.rvca.ca/   --- To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod   Transcript   Dan Seguin  00:06 This is thinkenergy. The podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin, and my co-host, Rebecca Schwartz, as we explore both traditional and unconventional facets of the energy industry.  Hey everyone, welcome to the summer rewind edition of the thinkenergy podcast. While we recharge our batteries during these lazy hazy days of summer, we're bringing back some blasts from our podcast past. We'll be reintroducing some of our most popular interviews that garnered a lot of attention and interest. There's been a lot of talk about the future electrification of energy on the path to net zero. The episodes we've selected are very future focused with themes around green innovation, renewable energy, and our impact on the environment. So I hope you enjoy the summer rewind edition of today's episode. In the meantime, have a happy summer. And we'll be back on August 15th to kick off another exciting season. Cheers.  Hey, everyone, welcome back to another episode of the thinkenergy podcast. On today's show, we're going to talk about the birds and the bees and the flowers and the trees literally. Did you know that across North America, the populations of monarch butterflies, bees and other pollinators are in a steep decline due to herbicides, pesticides, climate change, and a reduction in natural pollinator habitats. Pollinators are responsible for a third of the world's food supply, so they are extremely vital to our existence in Canada. There are more than 1000 species of pollinating animals that are responsible for billions of dollars worth of Canadian farm produce flowers, and ecosystems that rely on pollination. In short, without pollinators, food supply would suffer drastically. It may seem like an unlikely union, but utilities like Hydro Ottawa are ideally suited to restore these environments, thanks to a number of utility corridors and properties in their service territories, not to mention their kilometers of power lines, and right aways along roadsides. Moreover, vegetation along utility corridors are compatible with these types of vegetation necessary to support pollinators. In 2019, Hydro Ottawa began civil construction of its largest ever municipal transformer station in the south end of Ottawa situated on 24 acres of land since the new transformer station requires only five acres of property, Hydro Ottawa partnered with the City of Ottawa, Rideau Valley Conservation Authority, and the Canadian Wildlife Federation to create one of the largest pollinator meadows of its kind in Eastern Ontario, adjacent to this future station. The agreement means that 15 acres will be dedicated to a pollinator meadow, which is scheduled for seeding. In the spring of 2021, a four acre tree reforestation area was reforested in 2020, with 2750 trees thanks to the Rideau River Conservation Authority. So here's today's big question. What goes into a successful pollinator meadow? And how can we as an industry, and as ordinary citizens help the movement by building more pollinator meadows? Maybe in our own backyards? I have two guests joining me today for this podcast. My first guest is Tracey Etwell, a Restoration Ecologist with the Canadian Wildlife Federation. Tracey supports the Right of Way program, which helps restore pollinator meadows for monarch butterflies and other pollinators in Eastern Ontario. My second guest is Meaghan McDonald, Lake Planning and Shoreline Stewardship Coordinator for the Rideau Valley Conservation Authority. There are 36 Conservation Authorities in Ontario responsible for furthering the restoration, development and management of watershed and they're now soil resources across the province. Thank you both for joining me today. So, Tracey, let's start with the Canadian Wildlife Federation. What are pollinators? What important role do pollinators play? And what does pollinator habitat look like?   Tracey Etwell  05:21 Great question, Dan. So as a group, there are many species that are pollinators. Many people aren't aware there's things like native bees, flies, moths, butterflies, beetles, and even our hummingbirds are pollinators. But when we talk about our pollinator habitat in our project, we're really focusing on the insects, such as our native bees, flies and butterflies, and pollinator habitat varies depending on each species. But all insect pollinators benefit from open meadows full of wildflowers and grasses. And these native flowers provide the pollen and the nectar and the vegetation in general for the species to hide and nest and over winter. And also, some of these flowers are very specific hosts for butterflies and moths, where they require that specific plant for their lifecycle.   Dan Seguin  06:04 Now, this question is for both- do habitats vary depending on where they're located in the province and country? If so, what's unique about Eastern Ontario? Wondering, Meaghan, if you can expand on this? And then what about you, Tracey?   Meaghan McDonald  06:21 Yeah, sure. So obviously, our country is massive. So there's a big variety of habitats, we've got mountains, prairies, plaines, forests, wetlands, all sorts of things. I think what's kind of unique about Eastern Ontario, maybe in comparison to our southern counterpart there is that we do have still quite a lot of natural areas available to us. The development pressures out here are are building just as they are in the southern region. But I think in Eastern Ontario, there's a really good opportunity to sort of preserve what we already have and protect the resources that we already have as that development occurs. So I think that's kind of a unique feature out here.   Tracey Etwell  07:02 So our focus on in Eastern Ontario is based on two things. One is that the threatened monarch butterfly range in Canada is heavily focused in Ontario and Quebec. So obviously, we're overlapping that region. And secondly, our funder, which is the Ontario Trillium Foundation has sponsored our work in the Eastern Ontario region. There are also tons and tons of rights of way here which we define as roadways, transmission lines and pipelines. And as Meaghan said, we do have habitat across Canada. And the management of this vegetationcalong with rights of way is compatible with meadow habitat, which benefits these pollinators. And we're hoping that rights of way meadow projects will catch on across Canada. And we're busy creating a national network of rights of way managers to encourage meadow habitat restoration across the country.   Dan Seguin  07:47 Okay, Tracey, I know that there are many factors that are contributing to the decline in pollinators and their habitats. Based on your experience, what are those reasons? And is there one in particular, that's been identified as the most destructive force?   Tracey Etwell  08:05 Yeah, so you're correct. There are many forces that contribute to this. The biggest one is thought to be the loss of habitat, which is consistent with a lot of species. When land is developed, that habitat is lost. Also, these insects need large quarters of habitat to travel around. So when these pieces get disconnected, it's harder for these pollinators to find that habitat. Also, in Eastern Ontario, the invasive plant species, while personal, which some people may be aware of is another threat. It's spread rapidly throughout the area and is out competing or native wildflowers. It's hard to control. In many places they spray and frequent mowing, or the ways that control it. Then, so when that's done controlled, then those native species that would have been there are now removed. So we're hoping once wild parsnip can be under control, better meadow habitat restoration can support these populations.   Dan Seguin  08:59 Back to you, Meaghan, can you tell us about the Rideau Valley Conservation Authority and what types of stewardship projects you're involved with?   Meaghan McDonald  09:10 Sure. So in partnership with our Foundation Branch, the Rideau Valley Conservation Foundation, we offer a number of stewardship programs that are really aimed at largely private landowners, but also municipalities and public landowners as well. Our main one would really be our forestation and tree planting program. We plant about 200,000 trees just in the Rideau watershed alone every year. We also have a shoreline naturalization program, which helps a lot of shoreline landowners create sort of a natural buffer along their waterways. We have a lot of lakes and rivers in our watershed that we're fortunate to have so we like to help help landowners protect what they have on their property. We also have a rural clean water grant program which is aimed at helping farmers do clean water projects on their property. And then, in addition to that, we also do some stream monitoring, wetland restoration, invasive species removal, and garbage cleanups, especially in the City of Ottawa with our city stream launch program   Dan Seguin  10:17 With respect to pollinator meadows, Meaghan, what can you tell us about your organization's role? Do you bring your regional expertise about Eastern Ontario's environment and its native plants?   Meaghan McDonald  10:29 Yeah, so we don't have a huge focus on pollinators in our organization; we've historically been a lot more focused on water quality protection projects, which is why it's so important for us to have partners like the Canadian Wildlife Federation to partner with on on projects like this. So we don't have a major role in the pollinator project realm. Where we do bring our regional expertise is more for tree planting, shoreline naturalization, so your trees and your shrubs and items like that through our stewardship programs, we also partner with our nursery or nurseries or suppliers, the Ferguson Tree Nursery, which is located down in Kemptville. And they've been working lately with us and a few other groups in the in the Ottawa Valley on expanding their product line, away from just trees so that they also can be a source of native pollinator species as well in Eastern Ontario. Right now, it's really aimed at potted plants for landowners if they want to, you know, create a little habitat pollinator habitat in their own property. But they are looking at expanding that so that they can be a local source source for native seed as well. It's very important that we kind of keep that local seed source in the area, because when you are bringing in plants from different regions they are sometimes not quite as adapted to our current climate conditions as as, say, Southern Ontario or other parts of the country. So yeah, really, The Canadian Wildlife Federation is is kind of the expert on this project that we're working with and we're very happy to have their their expertise onboard.   Dan Seguin  12:17 You both are playing integral parts in the 15 acre pollinator meadows that Hydro Ottawa is building in the south end of the city. I understand it's one of the largest in eastern Ontario. Tracy, why are utilities a key player in Canadian Wildlife Federation's pollinator recovery efforts?   Tracey Etwell  12:40 Oh, so CWF was very excited to be partnering with Hydro Ottawa and RVCA on this initiative, which is one of the largest projects as you mentioned. So utilities are a key player in our pollinator restoration efforts as they maintain over 160,000 kilometres of transmission lines; 1000s of generation stations across Canada, which has huge potential for pollinator habitat restoration, also their linear design are relatively easy for pollinators to find. Since utilities need to control the woody species over the long term along these facilities. It provides a great place for the wildflowers and grasses to grow. And it provides a great opportunity for you utilities to just demonstrate environmental leadership and provide the habitat. That's that's a win win for the utilities and the pollinators.   Dan Seguin  13:27 And now for you, Meaghan, what kind of follow up work does Rideau Valley Conservation Authority do for a project like Hydro's 15 acre pollinator meadow?   Meaghan McDonald  13:40 Yeah, so um, for this project, we're actually already going to be on site for a related tree planting project. So it's kind of why we are involved in the in the pollinator side, because it does take a little bit of work to establish native pollinators seed, many of the native seeds, for example, they might take one, two, maybe more years to germinate, and really a few years before they really establish and take over. So it's really important that we manage that area for invasive species so that they don't take over or that an opportunity- opportunistic species, like Tracey mentioned, poison parsnip, for example, or Manitoba Maple seedlings that they don't move in. So this will be done really through annual to semi-annual mowing of the site. So we wait till the until the right time to sort of do a mow so that we can remove some of the unwanted species, allowing the native ones to really come up. And we'll probably also do a little bit of spot removal of the undesirable plants as that as they as they come up as well. And we'll do some monitoring as well. Plots throughout the meadow that'll let us sort of measure how well the native plants are really coming along and at what rates which will be great because it will be a great learning experience for us. Since we don't personally have a lot of experience, it'll just kind of be a great way to see what works and what doesn't. And what goes into a project like this so that hopefully we can be involved with more in the future.   Dan Seguin  15:12 The Rideau Valley Conservation Authority has also planted 2750 trees on four acres at this site. Meaghan, is the reforestation connected to the meadow? Or is it a separate but complementary initiative?   Meaghan McDonald  15:30 Yeah, I think it's kind of it's kind of cool that it is on the same site. The trees were planted last spring. And they kind of form a little bit of a barrier around the outside area of the pollinator garden, or the prop line or inside the pollinator meadow. So it's, it does create a nice barrier between the meadow and the adjacent highway and adjacent farmer and farm field. So it's going to create a nice little windbreak. It will also help with some of the salt spray that's coming off the highway. And these trees were really planted as part as a compensation for the station that's being built there. And we found that having the combination of the trees as the compensation and also the opportunity for the pollinator habitat was just such a great opportunity at this particular site, just because we don't so we don't really want to get trees planted too close to the station, especially with the the tornado that came through a few years ago. So it's nice to have those trees at a distance, but also have that nice low growing easy to maintain pollinator meadow in the areas directly surrounding it. So it's a nice combination there.   Dan Seguin  16:45 Now understanding that without pollinators, Canada's food supply is threatened. Tracey, how is the Canadian Wildlife Federation building resources and support for these projects?   Tracey Etwell  16:58 Yes, so the Canadian Wildlife Federation is committed to supporting pollinators for both our diverse biodiversity and our food supply. As you mentioned, many of the nutritious plants we eat such as fruits and vegetables rely on insect pollination, and 90% of the world's flowering plants rely on insect pollination. So it's critical that as a global society, we support these insect pollinators. Now our project is focused on a variety of support such as technical expertise in building these meadows, increasing the native seed supply in Ontario, and providing case studies of the costs and benefits of restoring meadow habitat. We work with interested managers to develop their respective projects. And we've also only recently formed the Canadian branch of rights of way within the US rights of way habitat working group to enhance our network so that we have more access to resources, case studies and best practices.   Dan Seguin  17:48 I'm really looking forward to your thoughts on this next question, Tracey. Road right aways are a major push for Canadian Wildlife Federation's pollinator initiative. Why build them there?   Tracey Etwell  18:02 Yeah, so like transmission lines, road rights of way are another area of great potential for habitat. If you think about the over 1 million kilometers of roads across Canada, that's a lot of space for pollinator habitat. There's also a lot of interest in maintaining and reducing the mowing and the herbicide use that goes into maintaining roads. And by using native plants that can allow for that reduction in those two aspects. And it may even save municipalities municipal maintenance costs by reducing these efforts. And also, it's a great opportunity to share the initiative with the public that are driving by and can see these beautiful displays.   Dan Seguin  18:40 Now for my last question for both of you. How can landowners improve pollinator habitats on their properties? And what could citizens do to support this work? Or our pollinator friends in general? Meaghan, let's start with you and the Rideau Valley Conservation Authority.   Meaghan McDonald  19:00 Sure! So we always promote the use of native plants on properties for a number of reasons. They obviously have benefits to pollinators. But they also are often like low more low maintenance and typical ornamental plants. So we would encourage folks that that are gardening or are looking for something to plant on their property, then maybe consider some of our native plant species just because they do have that added benefit to the pollinators. We will also of course, promote the use of Cree native plants along natural areas like shorelines in addition to sort of the, the the wildflowers and the meadow species that we're using in this project, there's lots of native trees and shrubs as well that they can consider that are beneficial to pollinators. I was just gonna say and then supporting your local native nurseries. There's a there's a few in the Ottawa Valley that people can consider. And sometimes it just takes a little bit more searching and then digging to find those native native plants for your garden, but they're out there. And if we all support our local native nurseries, then they'll be able to continue supplying those plants for us.   Dan Seguin  20:24 And now, Tracey, what about from the Canadian Wildlife Federation perspective?   Tracey Etwell  20:28 Right, so we also support backyard gardens planted with native plants. It's a great start. We offer many webinars and guides online to help people get into this mode of planting. Some other things that people can do, that they might not have considered is leaving leaves on your lawn and garden in the fall. Many of these pollinators actually, overwinter and they'll use that that habitat to protect themselves from the winter conditions. Lastly, if you can resist mowing those dandelions until more spring flowers bloom. And that's one of the first floral resources that are available for pollinators. And the spring is actually one of the hardest seasons for them to get going because there's very little for them to feed on and they're very hungry, obviously. So something else you can also do is overseed. With clover in your garden, then clover is a great resource for pollinators. In terms of bigger things, you can contact your local councils and ask them to become a bee city, which is a specific designation, which means they support pollinators and you have projects that support that. And also contact your municipality and ask them if they can support meadow habitat restoration projects in their area.   Dan Seguin  21:40 Okay, Tracey, and Meaghan, are you ready to close this off with some rapid fire questions? We'll start with Tracy and then we'll follow up with Meaghan.   Tracey Etwell  21:50 Sure   Meaghan McDonald  21:52 Sounds good.   Dan Seguin  21:53  What is your favorite pollinator?   Tracey Etwell  21:57 My favorite pollinator is the Gypsy Cuckoo Bumblebee, which is an endangered Bumblebee with a great name.   Meaghan McDonald  22:05 I was just gonna say our native bees, there's many species and I think they're all important. So I don't have quite a specific answer, but native bees.   Dan Seguin  22:15 Now, what is your favorite flower?   Tracey Etwell  22:18 My favorite is the Brown Eyed Susan, which is a native plant, of course, a powerhouse for pollinators and very easy to grow.   Meaghan McDonald  22:27 I like Wild Bergamot. It's again, easy to grow. And it's got a really cool kind of purple flower on it.   Dan Seguin  22:35 Moving on, what is one thing you can't live without?   Tracey Etwell  22:41 Chocolate? Always chocolate?   Meaghan McDonald  22:45 And I would say coffee.   Dan Seguin  22:49 What habit or hobby have you picked up during shelter in place?   Tracey Etwell  22:55 For me, it's been sourdough baking, making my own.   Meaghan McDonald  23:01 I've been starting a lot of craft projects and not finishing them. We also got a canoe last year and new cross country skis this winter.   Dan Seguin  23:09 Okay, if you could have one superpower, what would it be?   Tracey Etwell  23:14 For me it would be to fly to travel and see the world.   Meaghan McDonald  23:18 Also to fly   Dan Seguin  23:22 This is an interesting one. If you could turn back time and talk to your 18 year old self, what would you be telling her?   Tracey Etwell  23:30 I would tell her to enjoy life more and not to be so serious.   Meaghan McDonald  23:36 I would say save and also travel and spend time with friends and family as much as you can while you can.   Dan Seguin  23:42 Okay, what excites you most about these pollinator projects?   Tracey Etwell  23:49 I get excited to see the new life emerge. So when new plants start to blow when the insects start to come in and use that habitat that just fills me with joy.   Meaghan McDonald  24:00 And I'm excited about kind of learning something new because these projects are new for us and being able to bring some of that knowledge to our landowners and then also to some of our conservation areas as well.   Dan Seguin  24:11 And lastly, what do you currently find most interesting in your sector?   Tracey Etwell  24:18 For me, I would say it's the new application of new technologies that are coming online that help us support the conservation projects and answering specific questions that we need help with.   Meaghan McDonald  24:29 And I really like working with landowners and sort of seeing them connect the dots on how what they do on their property really impacts nature and it's always fun to see.   Dan Seguin  24:40 Well, Tracey, Meaghan, we've reached the end of another episode of the thinkenergy podcast. I truly hope you had a lot of fun. And thank you so much for joining me today. Cheers.   Tracey Etwell  24:54 It's been great. Thank you, Dan.   Meaghan McDonald  24:56 Yeah, thank you.   Dan Seguin  24:58 Thanks for tuning in to another episode of the thinkenergy podcast, and don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergy podcast.com. I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.