Multifamily Collective Podcast

This Episode is sponsored by: Updater Updater is an app that gets residents move-in ready faster. Did you know that residents happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike. The Updater team is offering a special gift for our listeners when booking a demo. The short demo may be the key to improving your customer experience while freeing time for your front-line teams. In this episode of Collective Conversations, Mike is joined by author and speaker Jason Kae. In this episode, Mike Brewer chats with Jason Kae, author of Journey to a Rainforest – Team Culture, a modern, inclusive fable for leaders, illustrating the team culture model created by Jason Kae and how it fosters employee satisfaction and engagement. Key Discussion Points: 1. Employee Engagement and Satisfaction are two different things. 2. Impact of Toxic Team Members and Leaders 3. Ecosystem Framework for building team culture Throughout the conversation, Mike and Jason discuss practical tips and advice based on the topics covered in the episode. Whether you're a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry. About Mike Brewer Mike Brewer is enthusiastic about people, technology, and the multifamily industry. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike is passionate about sharing insights and wisdom through this series of Collective Conversations with others in this industry. This podcast is a platform for industry professionals to connect, learn, and grow together. About Jason Kae Author, speaker, and consultant Jason Kae has spent more than 25 years on the front lines of businesses building team cultures with the goal of helping employees, the companies they work for, and the clients they serve to increase their potential for mutual success. Additional Resources: Journey to a Rainforest – Team Culture Connect with Us: We would love your feedback, questions, and topic suggestions for future episodes. Feel free to reach out to us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts. Subscribe and Share: If you enjoyed this episode, rate, review, and subscribe to our podcast on [Podcast Platform(s)] and share it with your friends and colleagues. If you or someone you recommend is interested in learning more about sponsorship opportunities, please contact us.

In this episode of MultifamilyCollective, I share thoughts on creative problem-solving. #mikebrewer #multifamilycollective #creative #problemsolving #multifamilymentoring #multifamilycoaching #multifamilypodcast #leadership

On today's episode of MultifamilyCollective, we talk about accountability.

In this episode of MultifamilyCollective, I share thoughts on luck. #mikebrewer #multifamilycollective #multifamilymentoring #multifamilycoaching #multifamilypodcast #leadership #multifamilyluck

This episode is brought to you by Updater. Updater is the app that gets residents move-in ready faster. Did you know that residents happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike, and as a special gift to our listeners, Updater is offering a special gift when you book a demo. In this episode, Mike Brewer chats with Jude Chiy, Founder of Flamingo, an app created to enhance and optimize resident engagement and build community. Jude shares his journey from med school student to the Founder of Flamingo. Mike and Jude explore the benefits of executing simple and frequent resident touch points and the connection to higher resident satisfaction scores. Key Discussion Points: 1. The meaning of Flamingo: In a world where competitors all look very similar, Jude believes that building a sense of community between management and residents, and resident to resident helps a property stand out “like a flamingo in a flock of pigeons”. The Flamingo app helps residents navigate the many questions related to life in the community, discover new events and people, building a true sense of neighborhood. 2. The Value of Resident Input: Instead of solving problems at the senior level of the management team, inviting residents into the issue by sharing it and inviting their comments on solutions further enhances the feeling that resident input matters. 3. The Superpower of AI: There are scores of data points and it is impossible to read through it all and make sense of it. Flamingo uses AI to read all the data and quantify it which makes it easy to understand. The system sends surveys when a resident interacts with a team member, uses an amenity, submits a service request, etc. It tracks the time to resolve, the frequency of resident communication, etc. and provides recommendations to correct the areas of concern. Throughout the conversation, Mike and Jude share practical tips and advice based on the topics in covered in the episode. Whether you're a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry. About Mike Brewer Mike Brewer is enthusiastic about people, technology, and the world of multifamily. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike draws on his experience in the multifamily space and is passionate about sharing insights through a series of Collective Conversations with other leaders in this industry. About Jude Chiy: Jude Chiy is a highly regarded expert in the multifamily industry, known for his expertise in resident engagement and building a sense of neighborhood within each community. Jude wanted to be a superhero when he was young, but sadly never developed the superpowers to fight crime and help people. Ultimately, Jude’s vision is a world where everyone knows their neighbors and willing to help them out. With a wealth of unique experience and a track record of critical thinking, Jude brings a unique perspective to the discussion, shedding light on key industry trends and sharing valuable advice for professionals in the multifamily space. Additional Resources: • The Purple Cow by Seth Godin • If Chick-fil-A Ran Your Apartment • If Apple Ran Your Apartment • If Ex-WeWork CEO Adam Neumann’s Flow Ran Your Apartment • How McDonald’s Would Run Your Apartment We love your feedback, questions, and suggestions for future episodes. Reach us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Podcasts and interviews are available on Apple Podcasts, Spotify, and all podcast platforms.

This episode is sponsored by: ⁠Updater Updater is the app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike and as a special gift to our listeners, Updater is offering a special gift when you book a demo. In this episode, Mike Brewer sits down with Virginia Love – Industry Principal, Entrata. Virginia is a highly respected expert in the multifamily industry with a long history in multifamily leasing, marketing, and operations. She is a champion of the people in our industry and has a deep understanding of the ways that technology impacts the front-line teams and believes that it is our responsibility to elevate the role our team members play in the success of our industry. Key Discussion Points: 1. Lasting impact of the pandemic: The pandemic shed attention on the importance of the site teams and led to the current focus on them as the drivers of performance, doing what is right for the site teams, and recognizing the need to reconsider appropriate wage levels. 2. Culture Matters: Entrata is a technology company that actively engages its customers in the Entrata culture - so much so that they become invested in the Entrata brand. 3. Economic Inclusion: For decades, the only impact for residents who paid their rent on time was not incurring late fees or being sent to collections. Entrata offers a program that reports resident payment history to the major consumer credit reporting agencies. Giving renters the ability to build their credit by simply paying their rent is a significant economic empowerment tool. 4. The Value of Yes - Advice if you desire to grow your multifamily career: Get involved. Make Yourself Indispensable. Do whatever other people don’t want to. Get active in your Apartment Association, IREM, or NMHC. Take every opportunity to learn and don’t wait for someone to teach you. There are countless ways to build your knowledge, so take charge of your education and growth. Between the non-stop camaraderie and laughter, Mike and Virginia share practical tips and advice based on their extensive knowledge and expertise in the multifamily industry. Whether you're a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry. About Mike Brewer Mike Brewer is enthusiastic about people, technology, and the world of multifamily. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike draws on his deep understanding of the multifamily space and is passionate about sharing insights and wisdom through a series of Collective Conversations with others in this industry. About Virginia Love Virginia Love, Industry Principal at Entrata is directly involved with marketing, product, and sales as a liaison from the multifamily industry to these departments. With nearly three decades of industry experience, Virginia has served the Atlanta Apartment Association, GAA, NAA, NMHC, and Zillow Multifamily Advisory Board. Virginia is also a part of the Apartment All-Stars. Connect with Us: We would love your feedback, questions, and topic suggestions for future episodes. Feel free to contact us via info@multifamilycollective.com. Subscribe and Share: If you enjoyed this episode, rate, review, subscribe to our podcast on all Podcast Platforms and share it with your friends and colleagues. Please help us spread the word about Multifamily Collective and empower others to thrive in the multifamily real estate industry.

In this episode of MultifamilyCollective, I share one the underlying premises for MFC. #mikebrewer #multifamilycollective #multifamilymentoring #multifamilycoaching #multifamilypodcast #leadership

In this episode of MultifamilyCollective, I share thoughts on gratitude. #mikebrewer #multifamilycollective #multifamilymentoring #multifamilycoaching #multifamilypodcast #leadership #gratitude

In this episode, Mike Brewer sits down with Jonakan O’Steen, a respected multifamily expert in Organizational Development and Talent Management. Jonakan is passionate about enabling people and organizations to achieve their goals and THRIVE! Most of the time that is “together” based on the symbiosis that exists between the two. The “End Game” is the intersection of People and Business. Culture; Outcomes; Development; Growth – that dynamic intersection is always changing and it is possible to thrive at this intersection regardless of its complexity. Key Discussion Points: 1. Leadership Development: People join companies and leave managers or those who lead them poorly. Leaders must work on knowing self, self-management, social intelligence/awareness, and relationship management. 2. Remote Leadership: The shift toward remote work requires leaders to navigate the challenges of leading remote teams. Fostering connection and collaboration, maintaining engagement, productivity, and supporting the mental health of remote team members. How to develop impactful touchpoints that support culture. 3. DEI: The increased focus on diversity, equity, and inclusion is important and leaders need to actively promote a culture of inclusion, ensure equitable access to opportunities, and leverage the benefits of diversity in their teams. Throughout the conversation, Mike and Jonakan share practical tips and advice with dozens of key takeaways that are applicable to people and the businesses that serve them. Whether you're a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry. About Mike Brewer Mike Brewer is enthusiastic about people, technology, and the world of multifamily. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike draws on his deep understanding of the multifamily space and is passionate about sharing insights and wisdom through a series of Collective Conversations with others in this industry. This podcast creates a platform for industry professionals to connect, learn, and grow together. About Jonakan O’Steen Jonakan is a highly regarded expert in the multifamily industry, known for his expertise as an Executive Coach, Organizational Development and Talent Management Consultant. With a wealth of experience and an unbelievable track record, Jonakan brings a fascinating perspective to the discussion, shedding light on key industry trends and sharing valuable advice for professionals in the multifamily space. Additional Resources: • Blue Ocean Strategy by W. Chan Kim and Renée Mauborgne • Emotional Intelligence by Daniel Goleman • Jonakan O’Steen Consulting Connect with Us: We would love your feedback, questions, and topic suggestions for future episodes. Feel free to reach out to us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts. Subscribe and Share: If you enjoyed this episode, rate, review, and subscribe to our podcast on YouTube and share it with your friends, colleagues, and anyone who might find it valuable. Please help spread the word about Multifamily Collective and empower others to thrive in the multifamily real estate industry. If you or someone you recommend is interested in learning more about sponsorship opportunities, please contact us.

In this episode of MultifamlyCollective, we discuss the Fading Effect.