Brave UX with Brendan Jarvis 🇺🇦

Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products.    Highlights include:    - What can grizzly bears teach you about effective leadership? - How do UX researchers get product managers to listen to them? - What is the identity crisis facing UX Research? - How do we ensure that product teams are doing valid research? - What should junior UX researchers focus their efforts on?   ======   Who is Jane Davis?   Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products.    Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs.   Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth.    ======   Find Jane here:   LinkedIn: https://www.linkedin.com/in/janendavis/ Website: https://janendavis.com/   ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listen). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Varun Murugesan thoughtfully unpacks the highs and lows of UX research, and tells us why it’s important to be a fruitful researcher. This episode includes: How has Karate shaped Varun’s UX research practice? What three methods are essential for UX researchers to master? How do you know when you’ve done enough research? ====== Who is Varun Murugesan? By day, Varun is an Associate Research Manager at Best Buy, one of the world’s largest retailers of consumer electronics. By night he is the Co-Founder and Head of Research of Apple & Banana, the UX research community he started with his two brothers. Apple & Banana helps to educate both non-researchers, such as PMs, designers, and engineers, as well as new UX researchers, on how to improve their research skills through simple, insightful, and well designed content.   Before Best Buy, Varun was a UX Researcher at Facebook. There, he helped the business to understand the future of Facebook Groups, a product that - at the time - had almost 1 billion users. ====== Find Varun here: LinkedIn: https://www.linkedin.com/in/varunsmurugesan/ Twitter: https://twitter.com/varun_murugesan Apple & Banana: Website: https://www.appleandbanana.org/ Twitter: https://twitter.com/AppleBananaUX LinkedIn: https://www.linkedin.com/company/apple-banana/ Book (upcoming): https://www.appleandbanana.org/bookwaitlist ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listen). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Toby Delamore speaks about the importance of coaching, mentoring and peer learning for product professionals, and shares ideas on enhancing collaboration. This episode includes: What is COLAB and what problem is it seeking to solve? Why is it important for team members to be aligned on outcomes? How can you get a difficult stakeholder onboard with your ideas? ====== Who is Toby Delamore? Toby is the Co-Founder of COLAB, a global community of hand-picked product professionals, who are committed to life-long learning.  Toby is also a Product Manager at Xero, where he provides product leadership to a cross-functional team of over 20 talented people, as part of a global small business accounting product that is used by over 2 million people. Before joining Xero, Toby was a Product Manager at Roam Digital, one of New Zealand’s largest and leading full-service digital consultancies. He also invested several years at Trade Me, New Zealand’s equivalent of eBay. ====== Find Toby here: LinkedIn: https://www.linkedin.com/in/toby-delamore-704aa63b/ Twitter: https://twitter.com/tobydelamore/ COLAB: Website: https://colabcohorts.com/ LinkedIn: https://www.linkedin.com/company/colabcohorts/ ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Carlos Gonzalez de Villaumbrosia speaks frankly about his entrepreneurial journey, and shares what it takes to make it as a product manager. This episode includes:    What traits or mindsets to successful product managers share? How can product managers most effectively demonstrate their value? Why is the Product School community so important to Carlos?   ======   Who is Carlos Gonzalez de Villaumbrosia?   Carlos is the Founder and CEO of Product School, the world’s largest and leading provider of product management training, delivering over 200 courses and 1,000 events a year! It is also the world’s largest product management community, with over 1 million members.   In 2017, Carlos co-authored and published The Product Book, a guide for becoming a great product manager. Since its release, it has been downloaded over 200,000 times, and translated into four languages.   Before starting Product School, Carlos was founded Floqq, which became the largest online education marketplace for Spanish and Portuguese speakers.   ======   Find Carlos here:   LinkedIn: https://www.linkedin.com/in/villaumbrosia/ Twitter: https://twitter.com/villaumbrosia   Product School:   Website: https://productschool.com/ Conference: https://productschool.com/productcon/   Carlos’ book:   The Product Book: How to Become a Great Product Manager - https://amzn.to/3fXze9D   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Jared Spool asks whether organisations can really afford the cost of bad UX, and shares some practical methods for increasing design literacy. This episode includes:   What is the UX tipping point and how do we get our organisations there? How do you make the business case for investing in UX and UX research? What is immersive exposure and why is it critical for building design capability?   ======   Who is Jared Spool?   Jared is Co-CEO and Maker for Awesomeness - yes, that’s his actual job title - at CenterCentre, the user experience design school that he co-founded in 2012. Through CenterCentre, Jared is helping to create the next generation of industry-ready user experience designers.   In 1988, Jared founded User Interface Engineering (often referred to in UIE), a UX consultancy that for nearly 28 years conducted primary research, on how to create great user experiences through delightful products and services.    Jared is a regular blogger, media-commentator, and the author of the formative book, Web Site Usability: A Designer’s Guide. He is often referred to as one of the most effective and knowledgeable communicators on the subject of UX.   ======   Find Jared here:   LinkedIn: https://www.linkedin.com/in/jmspool/ Website: https://www.uie.com/ Twitter: https://twitter.com/jmspool   Center Centre:   Website: http://centercentre.com/ Blog: https://www.centercentre.com/blog/   Jared’s books:   Web Site Usability: A Designer's Guide -  https://amzn.to/3vLZWHU   Web Anatomy: Interaction Design Frameworks That Work -  https://amzn.to/34IaFak   User-Centered Web Site Development: A Human-Computer Interaction Approach - https://amzn.to/2TtGUHU   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Teresa Torres provides a clear and compelling argument for continuous discovery, and shares practical approaches for making it happen. This episode includes:   What is continuous discovery and why is it important? How do you design great customer interview questions? Why do teams find it difficult to truly solve customer problems?   ======   Who is Teresa Torres?   Teresa is an internationally acclaimed author, speaker, product discovery coach, and is the principal of Product Talk.   She has worked with hundreds of product teams, at companies of all sizes, including Spotify, CapitalOne and Snagajob. Teresa has also trained over 7,000 people in how to conduct world-class product discovery.   Teresa holds a BA in Symbolic Systems from Stanford University, and a Master of Science in Learning & Organisational Change from Northwestern University.   ======   Find Teresa here:   LinkedIn: https://www.linkedin.com/in/teresatorres/ Website: https://www.producttalk.org/ Twitter: https://twitter.com/ttorres   Teresa’s book:   Continuous Discovery Habits - https://amzn.to/3vCKXA0   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Whitney Quesenbery makes the case for strengthening democracy through design, and shares how she’s making this happen. This episodes includes:   What is Civic Design and why is it important? How is democracy a design problem? What impact can good design have on elections?   ======   Who is Whitney Quesenbery?   Whitney is the co-founder and Director of the Center for Civic Design - a non-profit UX consultancy, working to "ensure voter intent through design". She serves on numerous advisory boards, including The Center for Tech and Civic Life, VotingWorks, and The Participatory Budgeting Project.    And, among many other things, she is also the co-creator of the first course on Election Design, for the University of Minnesota and the author of three books on UX.   Before starting the Center for Civic Design, Whitney invested over 23 years solving complex problems, as a consulting UXer, for organisations like the National Cancer Institute, the New York Times, and Sage Software.   ======   Find Whitney here:   LinkedIn: https://www.linkedin.com/in/whitneyq/ Website: https://civicdesign.org/ Twitter: https://twitter.com/whitneyq   Center for Civic Design:   Field Guides to Ensuring Voter Intent - https://civicdesign.org/fieldguides/ Projects - https://civicdesign.org/projects-2/ Showcase - https://civicdesign.org/showcase/   Whitney’s books:   A Web for Everyone: Designing Accessible User Experiences - https://bit.ly/2T9EOwJ Storytelling for User Experience: Crafting Stories for Better Design - https://bit.ly/3bMLlUs Global UX: Design and Research in a Connected World - https://amzn.to/3vjRWh1   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Andrew Tokeley (Tokes) shares the importance of a clear strategy, a collaborative culture and outstanding leadership in enabling product success, including:   How do you build great relationships with others, without doing everything they ask for? Although strategy is hard to define, what does a good one look like in practice? Why is Product Management the art of managing disappointment?    ======   Who is Tokes?   Tokes is one of New Zealand’s most respected independent product leadership coaches, advisors, and community builders. Back in 2009, he joined Xero, the cloud-based accounting platform, as their first product manager. Over the following six years, he went on to scale the product team from 20 people, in a single office, to over 400 people, across six offices, in 4 countries.   Tokes is the founder of the country’s first Product Tank meetup, which he still coordinates, and that now has over 2,000 members. He also recently he become the operating partner responsible for Product at Movac, one of New Zealand’s most successful venture capital firms.   ======   Find Tokes here:   LinkedIn: https://www.linkedin.com/in/andrewtokeley/ Website: https://www.andrewtokeley.com/ Twitter: https://twitter.com/andrewtokeley   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Robbie Allan gives a frank account of what it takes to succeed, as a product manager, at some of the world’s best product companies, including:   Why did Robbie create virtual unicorns at Zynga and what impact did they have? How does a product manager achieve great outcomes without direct control?  Why should you care about jobs users are doing that are not central to your product?    ======   Who is Robbie Allan?   Robbie was, until recently, a Group Product Manager at Intercom, the world’s leading business conversation platform, where he was responsible for a product portfolio worth over $100 million in ARR. Prior to joining Intercom, Robbie led the mobile product team at Survey Monkey.    Robbie holds an MBA from UC Berkley and his writing on Product Management has been featured in Forbes, Fortune, AdWeek, USA Today, and on the front-page of Reddit.   ======   Find Robbie here:   LinkedIn: https://www.linkedin.com/in/robbieallan/ Twitter: https://twitter.com/robbiedigi Blogs: https://www.intercom.com/blog/author/robbieallan/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Lou Rosenfeld, UX’s master publisher, curator and convener, and founding mind of the discipline of information architecture, reflects on 30 years in the field, including:   ⭐️ Why has Lou made it his life’s mission to bring people together?  ⭐️ What advice does Lou have for prospective authors, before they start writing? ⭐️ What is a moment prison and how do you get out of one?   ======   Who is Louis Rosenfeld?   Lou is the Founder and Publisher of Rosenfeld Media, a company responsible for surfacing and sharing the expertise of dozens of world-class UXers through publishing their books, curating specialist communities, and convening global conferences.   He is also widely considered to be one of the founders of Information Architecture, a result of being a co-author of “Information Architecture for the World Wide Web” - often referred to as the “IA Bible”.   ======   Find Lou here:   LinkedIn: https://www.linkedin.com/in/louisrosenfeld/ Twitter: https://twitter.com/louisrosenfeld   Rosenfeld Media:   Website: https://rosenfeldmedia.com/ YouTube: https://bit.ly/3uTmqWC Podcast: https://soundcloud.com/rosenfeld-media LinkedIn: https://www.linkedin.com/company/rosenfeld-media/ Twitter: https://twitter.com/RosenfeldMedia   ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/