Brave UX with Brendan Jarvis 🇺🇦

Laura Faulkner gives a passionate and practical overview of how to frame decision risk, develop better stakeholder relationships, and do research that matters. Highlights include: - Why is UX hard? - How can you frame risk to make better decisions? - What is an intake conversation and why do they matter? - How can we improve our chances that stakeholders will take action? - What is vital to get right in UX and what don’t we need to worry about? ====== Who is Laura Faulkner? Laura is the Head of Research at Rackspace Technology, where she leads the team responsible for helping the organisation to make better decisions through qualitative and quantitative research. Starting out in the early 90s as a technical writer, Laura went on to build extensive experience as a researcher, design lead and program manager for the University of Texas at Austin’s, Applied Research Laboratories, and Institute for Advanced Technology.  Laura has been the International Conference Co-Chair of the User Experience Professionals Association, and is the author of “Beyond the Five User Assumption”, which was named the “Best Paper of the Year” by Human Factors International in 2005. It is still regularly cited today. ====== Find Laura here: LinkedIn: https://www.linkedin.com/in/laurafaulkner/ Twitter: https://twitter.com/laurafaulkner Website: https://www.laurafaulknerphd.com/ Blog: https://laurafaulkner.medium.com/ ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listen). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Peter Morville thoughtfully unpacks the lessons he’s learned in his 25 years in the field, and calls for the community to unite and make the world a better place. Highlights include: - Is UX compatible with capitalism? - Are we misusing our gifts as UX and product people? - Peter’s advice for those of us trying to be perfect practitioners - How do we most effectively get stakeholders onboard with our work? - Can we fix the systems that have been used to classify and divide us? ====== Who is Peter Morville? Peter is a pioneer of the fields of information architecture and user experience, and the author of five best-selling books, Information Architecture for the World Wide Web (also known as the Polar Bear Book and the IA Bible), Intertwingled, Search Patterns, Ambient Findability and Planning for Everything. Before setting up Semantic Studios in 2001, Peter was the CEO of Argus Associates, where - along with Louis Rosenfeld, whom he also co-authored the Polar Bear Book with - he led to be the foremost IA consulting firm in North America. Peter is also the Co-Founder and Past-President of the IA Institute, and has worked as a strategic advisor for many other organisations over the years. ====== Find Peter here: LinkedIn: https://www.linkedin.com/in/morville/ Twitter: https://twitter.com/morville/ Website: https://semanticstudios.com/ Blog: https://intertwingled.org/ ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listen). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Sheri Byrne-Haber brings the fire on ableism and makes a clear and compelling case for why we all need to give a damn about accessibility. Highlights include: - What is accessibility and why does it matter? - How do you ensure that your design system is accessible? - Why do corporate diversity initiatives very rarely include people with disabilities? - What is Sheri’s message to people who ask to see a business case for accessibility? - What do you need to know about doing user research with people with disabilities? ====== Who is Sheri Byrne-Haber? Sheri is a world-leading expert in, and evangelist and advocate for making the world a more accessible place for people with disabilities, best known for launching digital accessibility programmes at multiple Fortune 200 companies, including McDonald’s, Albertsons, and VMware.  A prolific writer on disability and accessibility, Sheri has published over 120 articles on Medium, reaching over half-a-million readers. Her effort, talent, and impact was recently recognised by Medium, with them naming Sheri their 2020 UX Author of the Year. Through her work, Sheri has positively impacted millions of the more than 1 billion people around the world living with disabilities. ====== Find Sheri here: LinkedIn: https://www.linkedin.com/in/sheribyrnehaber/ Twitter: https://twitter.com/ByrneHaber Website: https://sheribyrnehaber.com/ Medium: https://sheribyrnehaber.medium.com/ Resources: Giving a Damn About Accessibility: https://accessibility.uxdesign.cc/

Chui Chui Tan guides us through some of the fundamentals of cross-cultural UX research and shares some challenging stories from the field. Highlights include:  - Where do you start when trying to understand another culture for your product? - How do you look after yourself when experiencing intense situations in the field? - What are the ethical considerations when studying people from less wealthy cultures? - What role does politics play when serving the people of another culture? - How do we navigate cross cultural complexity within our own countries? ====== Who is Chui Chui Tan? Chui Chui is the Founder and Director of Beyo Global, where she focuses on bringing organisations closer to their global customers. Her clients include companies such as Marriott, Spotify, Netflix, BBC and Google. Before starting Beyo Gobal in 2017, Chui Chui was Experience Strategy Director for CXPartners, a UK-based experience design consultancy, where she led engagements for clients such as Asana and eBay. Chui Chui is also the author of “A Pocket Guide to International User Research”, and has spoken at conferences and events across the world, including UX Live, eCommerce South West and at Google HQ. ====== Find Chui Chui here: LinkedIn: https://www.linkedin.com/in/chuichuitan/ Twitter: https://twitter.com/chuisquared Chui Chui’s book: A Pocket Guide to International User Research - https://amzn.to/35CLZAt Beyo Global: Website: https://beyo.global/ Global Design Guide: https://beyo.global/global-design-guide ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listen). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products.    Highlights include:    - What can grizzly bears teach you about effective leadership? - How do UX researchers get product managers to listen to them? - What is the identity crisis facing UX Research? - How do we ensure that product teams are doing valid research? - What should junior UX researchers focus their efforts on?   ======   Who is Jane Davis?   Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products.    Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs.   Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth.    ======   Find Jane here:   LinkedIn: https://www.linkedin.com/in/janendavis/ Website: https://janendavis.com/   ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listen). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Varun Murugesan thoughtfully unpacks the highs and lows of UX research, and tells us why it’s important to be a fruitful researcher. This episode includes: How has Karate shaped Varun’s UX research practice? What three methods are essential for UX researchers to master? How do you know when you’ve done enough research? ====== Who is Varun Murugesan? By day, Varun is an Associate Research Manager at Best Buy, one of the world’s largest retailers of consumer electronics. By night he is the Co-Founder and Head of Research of Apple & Banana, the UX research community he started with his two brothers. Apple & Banana helps to educate both non-researchers, such as PMs, designers, and engineers, as well as new UX researchers, on how to improve their research skills through simple, insightful, and well designed content.   Before Best Buy, Varun was a UX Researcher at Facebook. There, he helped the business to understand the future of Facebook Groups, a product that - at the time - had almost 1 billion users. ====== Find Varun here: LinkedIn: https://www.linkedin.com/in/varunsmurugesan/ Twitter: https://twitter.com/varun_murugesan Apple & Banana: Website: https://www.appleandbanana.org/ Twitter: https://twitter.com/AppleBananaUX LinkedIn: https://www.linkedin.com/company/apple-banana/ Book (upcoming): https://www.appleandbanana.org/bookwaitlist ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listen). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Toby Delamore speaks about the importance of coaching, mentoring and peer learning for product professionals, and shares ideas on enhancing collaboration. This episode includes: What is COLAB and what problem is it seeking to solve? Why is it important for team members to be aligned on outcomes? How can you get a difficult stakeholder onboard with your ideas? ====== Who is Toby Delamore? Toby is the Co-Founder of COLAB, a global community of hand-picked product professionals, who are committed to life-long learning.  Toby is also a Product Manager at Xero, where he provides product leadership to a cross-functional team of over 20 talented people, as part of a global small business accounting product that is used by over 2 million people. Before joining Xero, Toby was a Product Manager at Roam Digital, one of New Zealand’s largest and leading full-service digital consultancies. He also invested several years at Trade Me, New Zealand’s equivalent of eBay. ====== Find Toby here: LinkedIn: https://www.linkedin.com/in/toby-delamore-704aa63b/ Twitter: https://twitter.com/tobydelamore/ COLAB: Website: https://colabcohorts.com/ LinkedIn: https://www.linkedin.com/company/colabcohorts/ ====== Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened). You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Carlos Gonzalez de Villaumbrosia speaks frankly about his entrepreneurial journey, and shares what it takes to make it as a product manager. This episode includes:    What traits or mindsets to successful product managers share? How can product managers most effectively demonstrate their value? Why is the Product School community so important to Carlos?   ======   Who is Carlos Gonzalez de Villaumbrosia?   Carlos is the Founder and CEO of Product School, the world’s largest and leading provider of product management training, delivering over 200 courses and 1,000 events a year! It is also the world’s largest product management community, with over 1 million members.   In 2017, Carlos co-authored and published The Product Book, a guide for becoming a great product manager. Since its release, it has been downloaded over 200,000 times, and translated into four languages.   Before starting Product School, Carlos was founded Floqq, which became the largest online education marketplace for Spanish and Portuguese speakers.   ======   Find Carlos here:   LinkedIn: https://www.linkedin.com/in/villaumbrosia/ Twitter: https://twitter.com/villaumbrosia   Product School:   Website: https://productschool.com/ Conference: https://productschool.com/productcon/   Carlos’ book:   The Product Book: How to Become a Great Product Manager - https://amzn.to/3fXze9D   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Jared Spool asks whether organisations can really afford the cost of bad UX, and shares some practical methods for increasing design literacy. This episode includes:   What is the UX tipping point and how do we get our organisations there? How do you make the business case for investing in UX and UX research? What is immersive exposure and why is it critical for building design capability?   ======   Who is Jared Spool?   Jared is Co-CEO and Maker for Awesomeness - yes, that’s his actual job title - at CenterCentre, the user experience design school that he co-founded in 2012. Through CenterCentre, Jared is helping to create the next generation of industry-ready user experience designers.   In 1988, Jared founded User Interface Engineering (often referred to in UIE), a UX consultancy that for nearly 28 years conducted primary research, on how to create great user experiences through delightful products and services.    Jared is a regular blogger, media-commentator, and the author of the formative book, Web Site Usability: A Designer’s Guide. He is often referred to as one of the most effective and knowledgeable communicators on the subject of UX.   ======   Find Jared here:   LinkedIn: https://www.linkedin.com/in/jmspool/ Website: https://www.uie.com/ Twitter: https://twitter.com/jmspool   Center Centre:   Website: http://centercentre.com/ Blog: https://www.centercentre.com/blog/   Jared’s books:   Web Site Usability: A Designer's Guide -  https://amzn.to/3vLZWHU   Web Anatomy: Interaction Design Frameworks That Work -  https://amzn.to/34IaFak   User-Centered Web Site Development: A Human-Computer Interaction Approach - https://amzn.to/2TtGUHU   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Teresa Torres provides a clear and compelling argument for continuous discovery, and shares practical approaches for making it happen. This episode includes:   What is continuous discovery and why is it important? How do you design great customer interview questions? Why do teams find it difficult to truly solve customer problems?   ======   Who is Teresa Torres?   Teresa is an internationally acclaimed author, speaker, product discovery coach, and is the principal of Product Talk.   She has worked with hundreds of product teams, at companies of all sizes, including Spotify, CapitalOne and Snagajob. Teresa has also trained over 7,000 people in how to conduct world-class product discovery.   Teresa holds a BA in Symbolic Systems from Stanford University, and a Master of Science in Learning & Organisational Change from Northwestern University.   ======   Find Teresa here:   LinkedIn: https://www.linkedin.com/in/teresatorres/ Website: https://www.producttalk.org/ Twitter: https://twitter.com/ttorres   Teresa’s book:   Continuous Discovery Habits - https://amzn.to/3vCKXA0   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/