Brave UX with Brendan Jarvis 🇺🇦

Becky Priebe shares what it’s like to design at the edges of technology, the role of systems thinking in design, and design’s relationship with engineering. Highlights include: ⭐ What drew you to practice design at the edges of technology? ⭐ Are we getting better or worse at shaping technology for humans? ⭐ What does giving equal value to design and engineering look like? ⭐ Why is it important to take a systems perspective when designing? ⭐ What does it mean to ‘make space’ and how have you applied that? ====== Who is Becky Priebe? Becky is the VP of Innovation Design & GTM Lab 13 at MRM, a leading global marketing agency, with offices in 30 countries. For the past 15 years, Becky has worked at the messy, exciting and emerging end of design technology, creating positive experiences for people. Amongst other things, Becky’s designed an entertainment system for a McClaren super car, interactive TV for Deutsche Telekom, pre-iPad era tablets for NVIDIA, and an industrial-grade AR headset for RealWear. Becky was the co-founder of Innovative Converged Devices, where some of the technology used in SNAP AR and Microsoft HoloLens was conceptualised. ====== Find Becky here: LinkedIn: https://www.linkedin.com/in/beckypriebe/ Twitter: https://twitter.com/t3chgrrl Website: https://www.beckypriebe.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Aditi Sharma openly discusses being woman of colour in banking, how she’s building a diverse and inclusive design culture, and why she’s used design to dismantle injustices. Highlights include: ⭐ Do you carry the weight of patriarchally imposed stigma on your shoulders? ⭐ Was it personally risky to help bring female condoms to women in India? ⭐ Is it fair to characterise the banking industry as a boys’ club? ⭐ Why isn’t design seen as the most important or credible voice in the room? ⭐ What do aspiring design leaders need to know about design leadership? ====== Who is Aditi Sharma? Aditi is an Executive Director of Digital Experience Design at JP Morgan Chase, a leading global financial services firm, where she is championing user-centred design and innovation in payment operations and is working to increase inclusivity, sustainability, and business growth.  Prior to joining JP Morgan Chase, Aditi was a Design Director at Accenture Interactive in New York, where she established customer-centric design programmes for clients such as Walmart, Dupont and Cargill. A lecturer at the Pratt Institute since 2018, recognised in 2020 by Authority Magazine as an inspirational woman in STEM, and honoured by the Government of India in 2021 with the prestigious ‘Dr. Sarojini Award’, Aditi is certainly someone to watch in design. ====== Find Aditi here: LinkedIn: https://www.linkedin.com/in/aditi-sharma9/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Christian Crumlish blows up some myths that product and UX people believe about each other and shares his insight into how designers can find themselves ‘at the table’ more often.  Highlights include: ⭐ Do you consider yourself to be UX person or a product person? ⭐ Are UXers simply clueless when it comes to product management? ⭐ Are product managers just beancounters in disguise?  ⭐ Where does the tension between product management and UX come from? ⭐ How can UXers be responsible for ethics if they’re not responsible for strategy? ====== Who is Christian Crumlish? Christian is the Benevolent Monarch of Design In Product, the UX and product management, strategy, and leadership consultancy he founded in 2019.  Through Design In Product, Christian has worked with organisations like NEST Health, EduWorks, and Listen App, and he’s currently working for the State of California as the Product Lead for COVID19.ca.gov and cannabis.ca.gov . Prior to ascending to the throne, Christian was the VP of Product at 7 Cups, a mental health and wellbeing startup that is scaling compassion globally. There, Christian built and ran the product team, helping the company to become profitable without VC funding. Christian is also the author of a number of books, including “Designing Social Interfaces” which he co-wrote with Erin Malone and, most recently, of “Product Management for UX People”, which was published earlier this year. ====== Find Christian here: LinkedIn: https://www.linkedin.com/in/mediajunkie/ Twitter: https://twitter.com/mediajunkie Website: https://designinproduct.com/ Community: https://bit.ly/3EWYrfg Books: Product Management for UX People: https://bit.ly/39iUDsZ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Susan Weinschenk shares a deeply personal account of why she’s a behavioural scientist, the role of ethics in design, and how deciding her self-story helped her while battling cancer. Highlights include: ⭐ How critical is skepticism for making effective design decisions? ⭐ Why hasn’t ethics always been part of the big tech design conversation? ⭐ How do you help people to become comfortable with finding truth? ⭐ Do designers understand what’s ethical and what’s not? ⭐ What story are we telling ourselves that we should change? ====== Who is Susan Weinschenk? Susan is the Founder, CEO and Chief Behavioural Scientist at The Team W, a behavioural science and user experience consultancy and training company, with clients including a few companies you may have heard of before, such as Amazon, Disney and Target. With her deep knowledge of behavioural science, underpinned by a PhD in Cognitive Psychology, and developed over 35 years in the field, Susan has shared her knowledge with audiences across the globe, at events such as UX Brighton, the USI conference, and Convey UX. Susan is also the author of several widely respected books, that are at the intersection of behavioural science and UX design, including: Neuro Web Design: What Makes Them Click?, 100 Things Every Designer Needs to Know About People, and How To Get People to Do Stuff. ====== Find Susan here: LinkedIn: https://www.linkedin.com/in/susanweinschenk/ Twitter: https://twitter.com/thebrainlady Website: https://theteamw.com/ YouTube: https://www.youtube.com/c/Theteamw Podcast: https://www.humantech.theteamw.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Michaela Mora discusses the challenges of categorising race, why homogenous leadership is bad for businesses, and what UX researchers could learn from market research. Highlights include: ⭐ Why do we care about and continue to categorise race? ⭐ How does knowing things like race and gender lead to better products? ⭐ What is the most important decision a researcher can make?  ⭐ How does the homogenous nature of boards & C-Suites affect design? ⭐ Why do UXers resist getting closer to ‘the business’? ====== Who is Michaela Mora? Michaela is the Founder and President of Relevant Insights, a full-service market and UX research firm that’s on a mission to help companies make profitable business decisions based on outstanding research insights. Prior to founding Relevant Insights in 2007, Michaela was the Market Research Director for Blockbuster Online 📼, where she was responsible for both qualitative and quantitative consumer and UX research, fielding more than 60 projects and delivering stellar business results. Michaela is also a founding member of the Multicultural Insights Collective, a partnership of veteran researchers from different racial, generational, and geographic backgrounds, who collaborate on large-scale multicultural research initiatives. ====== Find Michaela here: LinkedIn: https://www.linkedin.com/in/michaelamora/ Twitter: https://twitter.com/rinsights Website: https://relevantinsights.com/ YouTube: https://www.youtube.com/c/Relevantinsights ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Katie Swindler shares her insights into designing for the human stress response, agency vs. in-house work-life balance, and how the NASA space suits came to be. Highlights include: ⭐ How has your experience in theatre management served you in design? ⭐ What does good design feedback look like? ⭐ What is the story of the design of the NASA space suits? ⭐ Why is it important for our products to be designed for humans under stress? ⭐ What are the four main ways we can design for the human stress response? ====== Who is Katie Swindler? Katie is an Innovation Design Strategist and Senior Manager at Allstate, the insurance company that has protected American’s from life’s uncertainties, for more than 85 years.  At Allstate, Katie is responsible for the design strategy of the Innovation Department, including the hiring, development and design of the consumer research practice. She is also the bridge between her department and Allstate’s internal design, creative and consumer research teams. Prior to joining Allstate, Katie was a User Experience Director at FCB in Chicago, where she was the UX lead for the redesign of the global Jack Daniels website, amongst many other projects. In late 2021, Katie’s first book - Life and Death Design - was published by Rosenfeld Media. In the book, Katie takes a deep dive into the human stress response and how everyday designers can learn to help their users think clearly and act safely.  ====== Find Katie here: LinkedIn: https://www.linkedin.com/in/katieswindler/ Twitter: https://twitter.com/KatieSwindlerUX Website: http://www.katieswindler.com/ Books & Speaking: Life & Death Design: https://www.lifeanddeathdesign.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Sarah Doody gives her assessment of UX education, shares how she’s helping UXers to have brave career conversations, and what it’s really like being a creative entrepreneur. Highlights include: ⭐ Is the lack of standards in UX education a good thing? ⭐ How do you help people to have brave career conversations? ⭐ Does having a strong vision blind you from our customers’ needs? ⭐ How do we help people to slow down and focus on problems first? ⭐ What framework have you used to understand your users better? ====== Who is Sarah Doody? Sarah is the Founder and CEO of Career Strategy Lab, the business she started in 2017 as a 45-minute lunch and learn, that has since grown into a leading career coaching company for user experience professionals. By helping her clients to develop career skills and confidence, Sarah’s clients have secured jobs at companies including Google, Amazon, American Express, Home Depot, Harvard, Warner Brothers Entertainment and Salesforce. Sarah has been invited to give talks and to teach workshops all over the world, including across the pond at UX London, at Start Con in Australia and at Productized in Portugal, to name a few. ====== Find Sarah here: LinkedIn: https://www.linkedin.com/in/sarahdoody/ Twitter: https://twitter.com/sarahdoody Career Strategy Lab: https://www.uxportfolioformula.com/ Personal website: https://www.sarahdoody.com/  ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

David Dylan Thomas shares practical ways of making design more inclusive, reassures us that other people can’t read our minds, and suggests a fresh approach to tackling systemic harms. Highlights include: ⭐ What is the Illusion of Transparency? ⭐ How do we rise above our biases in design? ⭐ What is an assumption audit and how does it work? ⭐ How do we change bad behaviour without cancelling people? ⭐ What separates bias from the isms - racism, sexism, ageism etc? ====== Who is David Dylan Thomas? David is the Founder and CEO of the appropriately named David Dylan Thomas LLC, the company he established to further his mission to educate people about inclusive design and the role bias plays in our decision making. The author of “Design for Cognitive Bias”, a book that helps people to understand the logic powering our bias and how to start designing more consciously , AND the host of The Cognitive Bias Podcast, a show with over 100 episodes, David knows a thing or two about bias. An experienced speaker, David has delivered powerful talks about bias, design and civil discourse across the world, at events such as TEDNYC, SXSW Interactive, UX Copenhagen, An Event Apart and the IA Conference.  ====== Find David here: LinkedIn: https://www.linkedin.com/in/daviddylanthomas1/ Twitter: https://twitter.com/movie_pundit Website: https://www.daviddylanthomas.com/ Books: Design for Cognitive Bias: https://abookapart.com/products/design-for-cognitive-bias Podcasts: The Cognitive Bias Podcast: https://apple.co/37zsYng Lately, I’ve been thinking about… https://apple.co/38932im References: Exterminate All the Brutes: https://www.imdb.com/title/tt8396314/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Janelle Estes shares the importance of executive leadership staying connected to customers, and what the best design leaders are doing to successfully scale design research. Highlights include: ⭐ What do UX researchers need to let go of? ⭐ How can researchers navigate pushback against qualitative research? ⭐ What are the best companies doing to run UX research at scale? ⭐ How important is it for senior management to come face-to-face with customers? ⭐ What are the dangers of unmoderated research? ====== Who is Janelle Estes? Janelle is the Chief Insights Officer at UserTesting, the human insights platform that helps companies to see the world through their customers’ eyes. At UserTesting, Janelle is the voice of the industry and has significant influence on the product's strategy, key customer relationships, and the definition and delivery of the businesses services.  Before joining UserTesting in 2014, Janelle was a Senior User Experience Consultant at the famous UX consulting company, Nielsen Norman Group. There, Janelle designed and ran hundreds of qualitative and quantitative studies. The proud co-author of the book “User Tested” where, alongside Andy MacMillan (UserTesting’s CEO), Janelle shares the stories of how the world’s best companies are using human insight to create great experiences. ====== Find Janelle here: LinkedIn: https://www.linkedin.com/in/janelleestes/ Twitter: https://twitter.com/janelle_estes Website: https://www.janelleestes.com/ Janelle’s book: User Tested: How the World's Top Companies Use Human Insight to Create Great Experiences: https://amzn.to/3IxUm1d User Testing: Website: https://www.usertesting.com/ Podcast: https://www.usertesting.com/resources/podcasts ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Benny Zuffolini bravely breaks down how she's navigating enterprise as a neurodiverse design leader, and shares a formative realisation from facilitating her first design sprint.  Highlights include: ⭐ Should people treat you differently when they find out that you’re autistic? ⭐ Why don’t you wish you were diagnosed as being neurodiverse earlier? ⭐ How important is it for people to tell each other the stories they’re telling themselves? ⭐ Are you concerned that being open about neurodiversity may lead to discrimination? ⭐ What have you learned about effectively facilitating workshops with senior stakeholders? ====== Who is Benny Zuffolini? Benny is a Product Design Director at Pearson, a 176 year old world-leading education company that’s helping people to achieve their potential through physical and digital learning and assessment experiences. Prior to Pearson, Benny was the Head of Design and Experience at Zego, a UK-based insurtech startup that simplifies the way businesses insure their vehicles. Benny was also the UX Manager at Vonage, where she was credited as one of two design leaders that enabled the successful creation and rollout of a design system that unified the company’s digital product experience, and brought greater efficiency and scalability to design efforts. Recently diagnosed with autism, Benny has been actively raising awareness of neurodiversity and its many unique aspects and advantages in the workplace.  ====== Find Benny here: LinkedIn: https://www.linkedin.com/in/bennyzuffolini/ Twitter: https://twitter.com/benny_bz Website: https://bennypad.com/ The Ladder of Inference: https://www.mindtools.com/pages/article/newTMC_91.htm ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/