Natalie Hanson encourages design leaders to play the long-game, challenges designers to be less myopic, and shares the struggle of stepping back from work to focus on her health. Highlights include: ⭐ Why is it important for design leaders to be patient and persistent? ⭐ How do you tell someone they’re not ready for what they’ve asked for? ⭐ Should other people in our organisations care about users? ⭐ How did Christian Madsbjerg, founder of ReD Associates, help you?  ⭐ When and how do you make the case for user research? ====== Who is Natalie Hanson? Natalie is a Principal at ZS, a 12,000 strong global professional services firm with more than 35 years of experience delivering products that create customer and company value.  At ZS, Natalie leads a global human-centred design, research and engineering team of over 250 people. Out and proud since 1986, she is also the executive sponsor of ZS’ global LGBTQ+ community. Before joining ZS, Natalie was the Senior Director of Strategic Programs & UX Consulting at SAP, where she oversaw a portfolio of programs within the Knowledge Management function. Natalie is also the founder of AnthroDesign, a community of people working in UX and using ethnographic methods, Natalie has worked tirelessly for the past 20 years to bring people from across design and anthropology together. Her efforts have helped to spawn the EPIC conference, which aims to advance the value of ethnography in industry, as well and a number of books. ====== Find Natalie here: LinkedIn: https://www.linkedin.com/in/nataliehanson/ Twitter: https://twitter.com/ndhanthro Website: https://nataliehanson.com/ AnthroDesign: Website: https://anthrodesign.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from. Highlights include: ⭐️ How do you help your team to let go of perfectionism? ⭐️ Is enterprise UX boring compared to consumer UX? ⭐️ What did you learn studying murderers and drug offenders? ⭐️ How do you involve executives effectively in research?  ⭐️ What are we not talking enough about in UX Research? ====== Who is Lada Gorlenko? Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic. Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.  An organisational psychologist by training, Lada’s research career began by working on programmes for the European Commission and European Union, before moving into Enterprise UX, where she started out as a VR Designer for British Telecom in the very-early 2000s.  It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members. ====== Find Lada here: LinkedIn: https://www.linkedin.com/in/ladagorlenko/ ====== Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Sam Ladner explores the tension inherent in mixed methods research, why people get so emotional about identity, and the importance of interpretive flexibility in tech.  Highlights include: ⭐ How do the statues on Rapa Nui (Easter Island) illustrate other ways of knowing? ⭐ What two philosophical positions are at odds in mixed-methods research? ⭐ How can researchers become more comfortable engaging with stakeholders? ⭐ What is interpretive flexibility and how does it apply to technology? ⭐ Why are you uncomfortable with a strictly Western way of knowing? ====== Who is Sam Ladner? A sociologist by training, Sam specialises in ethnographic research, design thinking, and strategic foresight, and she has over 15 years of applied research experience, helping companies to uncover the human side of workplace technology. Currently a Senior Principal Researcher at Workday, Sam is focusing her efforts on understanding how work is changing, and building that insight into Workday’s products. Before joining Workday, Sam was a Principal UX Researcher at Amazon, where she was the founding researcher for the AI-infused Echo Look. Sam also invested several years at Microsoft, where she worked on Cortana, Windows 10, Microsoft Office, Xbox, and HolloLens. Highly skilled in both qualitative and quantitative research methods, Sam recently published her second book, “Mixed Methods, a short guide to applied mixed methods research”, which is essential reading for anyone wanting to understand and apply mixed methods in their practice.  ====== Find Sam here: LinkedIn: https://www.linkedin.com/in/sladner/ Twitter: https://twitter.com/sladner Website: https://www.samladner.com/ Books: Mixed Methods - A Short Guide to Applied Mixed Methods Research:  https://www.mixedmethodsguide.com/ Practical Ethnography - A Guide to Doing Ethnography in the Private Sector:  http://www.practicalethnography.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Laura Kalbag calls on businesses using people’s data for profit to examine the ethics of that model, and talks practical inclusive design and digital accessibility. Highlights include: ⭐ How are accessibility and inclusive design different? ⭐ What does the inaccessible state of the web say about technologists? ⭐ What’s wrong with companies profiting from our behavioural data? ⭐ Why have you gone to great lengths to live up to your values? ⭐ What can we do to help our organisations to make more ethical decisions? ====== Who is Laura Kalbag? Laura is a designer and developer, as well as the Co-Founder of the Small Technology Foundation, a two-person and one-husky, not-for-profit, that strives for a more ethical, more private, and more just technology industry. From 2016 until December 2021, the Small Technology Foundation made and supported Better, a digital privacy tool for Safari - across Apple’s operating systems. Laura is also a passionate proponent for creating a web that is inclusive and accessible. In 2017 she published her first book, “Accessibility for Everyone”, through A Book Apart. The book is a guide to the accessibility landscape. Helping people to understand disability and impairment challenges; get a handle on important laws and guidelines; and to learn how to plan for, evaluate, and test accessible design. ====== Find Laura here: LinkedIn: https://www.linkedin.com/in/laurakalbag/ Twitter: https://twitter.com/LauraKalbag Website: https://laurakalbag.com/ Small Technology Foundation: Website: https://small-tech.org/ Email: hello@small-tech.org ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Surya Vanka brings his hallmark energy to this conversation about the power of design, the challenges the field faces, and how he’s using Design Swarms to ignite creativity. Highlights include: ⭐ Why is your mission, “to unleash the design thinker in every person”? ⭐ How is the democratisation of design helping and hurting the field? ⭐ What can seasoned designers learn from design’s growth? ⭐ What is keeping people’s creativity leashed? ⭐ Why is inclusive design important? ====== Who is Surya Vanka? Surya is a design innovator with over 25 years of hands-on experience bringing the design of physical and digital products to life. And through Authentic Design, the studio he founded in 2014, he is on a mission to unlock the creative potential of everyone on the planet. One of the ways Surya is doing that is through Design Swarms - a democratic design approach - used by organisations like the Clinton Global Initiative, the United Nations, and Global Humanitarian Lab, to help tackle a variety of wicked problems, including the Opioid Epidemic, Domestic Violence, Water Borne Diseases, Digital Equity, and Ocean Pollution.  Before founding Authentic Design, Surya was a Director of User Experience at Microsoft, based at the Redmond campus. There, he led multiple design teams, including the enterprise-wide design excellence team, and was a key contributor to Microsoft’s experience-led renewal. ====== Find Surya here: LinkedIn: https://www.linkedin.com/in/suryavanka/ Twitter: https://twitter.com/suryavanka ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Trip O’Dell discusses the secret advantages of neurodiversity in design teams, and why it’s an essential ingredient for healthy, effective, and progressive design cultures. Highlights include: ⭐ Why do you feel connected to Captain Kirk? ⭐ What do we lose when we pressure our children to conform? ⭐ How important is language in normalising neurodiversity? ⭐ What role did accessibility play in Amazon Flex’s Driver Experience? ⭐ How does design storyboarding help to achieve alignment? ====== Who is Trip O’Dell? Trip is a Senior Director of Product Design at Pearson, a 176 year old world-leading education company that helps people to achieve their potential through learning and assessment experiences. Before joining Pearson, Trip was the Chief Experience Officer at Habitat Logistics, a Y-Combinator backed startup, where he led people, process, and product. Trip has also worked as a UX designer and design leader for some of the biggest names in tech, including Adobe, Microsoft and Amazon.  During his time at Amazon, Trip was a UX Lead for Audible, a Design Manager for Alexa, and the Head of Design for Amazon’s Flex & Driver Experience.  He is a named inventor on five design and technology related patents, including automated messaging, synchronous presentation of content with braille translation, and dynamically guided user reviews. ====== Find Trip here: Website: https://www.tripodell.com/ LinkedIn: https://www.linkedin.com/in/tripodell/ Twitter: https://twitter.com/tripodell/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

William Ntim shares the story of his journey from Ghana to America, why he’s so focused on mastering time, and what he believes is holding designers back. Highlights include: ⭐ What can we learn from Ernest Hemingway’s approach to life? ⭐ Why do people find soft skills so hard to master? ⭐ How did losing your job change your professional mindset? ⭐ Is it important for designers to love what they do? ⭐ How do you manage constraints to create work you’re proud of? ====== Who is William Ntim? William is a Senior UX Designer at Paypal where he’s helping to shape the future of the company’s financial products, making it easier for people to send and receive money across the globe. Before joining Paypal, William was a Senior UX Designer at The Home Depot. There, William owned the end-to-end experiences for B2B Order Management, Purchase History, Cart and Checkout, as well as several other product experiences. In 2020 William was named LinkedIn’s #1 Top Voice in Design. In his words, it all started with a single “passionate rant”. What resulted was the incredibly popular 101 Random UX Tips series and book, putting him on the radar for many UXers across the world. ====== Find William here: LinkedIn: https://www.linkedin.com/in/williamntim/ ADPList: https://www.adplist.org/mentors/william-ntim Buy the book: 101 Random UX Tips:  https://101randomuxtips.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Darren Hood challenges us to learn the history of UX, to beware of snake-oil when assessing training options, and to revisit our thinking on imposter syndrome. Highlights include: ⭐ How are UX bootcamps and courses impacting the field? ⭐ Why is it important to know the history of UX? ⭐ What’s driving people to declare imposter syndrome? ⭐ Is the popularisation of UX enabling better design practice? ⭐ What does the field of UX need to become more effective? ====== Who is Darren Hood Darren is a Principal Product Designer at Omnicell, the world-leader in pharmacy robotics. There, he champions product design and coaches other designers, cultivating a culture of curiosity, clear communication and collaboration.  Alongside his work as a designer, Darren is helping to prepare the next generation of UXers, serving as an Adjunct Professor at Kent State University and Lawrence Technological University. He is also on the faculty of Harrisburg University of Science and Technology. A passionate contributor the global UX community, Darren is the host of the podcast The World of UX. He is also a regular conference speaker, blogger and podcast guest - sharing his refreshingly unfiltered views on the field. ====== Find Darren here: Website: https://www.dhoodux.com/ LinkedIn: https://www.linkedin.com/in/dwhood/ YouTube: https://bit.ly/3p244mf Medium: https://uxuncensored.medium.com/ Twitter: https://twitter.com/darrenhood/ Podcast: https://worldoux.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Jaime Levy shares the importance (and danger ⚡) of putting yourself into your work, how UX going mainstream has changed the field, and wonders, “where are all of our design heroes?”. Highlights include: ⭐ How is the mainstreaming of UX changing the field? ⭐ Why is it important to put yourself into your work? ⭐ How far do we have to go to create a meaningful career? ⭐ Why did you stop teaching UX design at university? ⭐ How do you reconcile being burned out with being an overachiever? ====== Who is Jaime Levy? Jaime is a world-leading UX and Product Strategist, based in Los Angeles, California. For more than 30 years she has been a pioneer of digital products and services, working for Fortune 500 companies and award-winning agencies, across many sectors. The author of the best selling book, “UX Strategy: Product Strategy Techniques for Devising Innovative Solutions”, which has been translated into 9 languages and is now in its second edition - Jaime knows a thing or two about UX strategy. A passionate and longstanding contributor to the UX community, Jaime regularly delivers workshops, online masterclasses, and speeches at conferences, such as Interaction Latin America, From Business to Buttons, and UX Week, on top of her consulting engagements.  ====== Find Jaime here:   Website: https://jaimelevy.com/ LinkedIn: https://www.linkedin.com/in/jaimerlevy/ Twitter: https://twitter.com/JaimeRLevy/    Buy the book:   UX Strategy - Product Strategy Techniques for Devising Innovative Digital Solutions:  https://www.userexperiencestrategy.com/   ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kate Leto calls on us to improve the EQ of our product orgs, so that we can improve their performance, our team's happiness, and our own self-awareness. Highlights include: ⭐ Why do we focus overly on technical product management skills? ⭐ How do you make the business case for investing in Product EQ? ⭐ What mistakes do we often make when interviewing product people? ⭐ How can people come to terms with imposter syndrome? ⭐ How can product leaders avoid their own EQ blindspots? ====== Who is Kate Leto? Kate is the Principal and Founder of Kate Leto Consulting, the vehicle through which she shares her 25 years of expertise in product management, organisational design, culture transformation and personal development with the world. Before founding her consulting practice, Kate was the Head of Product at Moo.com in London, where she built and led the product management and UX teams responsible for the business’ e-Commerce platform, and premium physical product range. A regular speaker, blogger, and the author of a book worth its weight in gold, “Hiring for Product EQ: Using Product EQ to go beyond culture and skills”, Kate has a huge heart (and mind) for increasing the effectiveness of product organisations. ====== Find Kate here: Website: https://www.kateleto.com/ LinkedIn: https://www.linkedin.com/in/kateleto/ Meidum: https://kleto.medium.com/  Twitter: https://twitter.com/kleto/ What the heck is self-awareness and why should you care? https://bit.ly/3rHjf69 ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/