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Playing “the giving back role” as a reference site Serving on the MedAllies board SHIN-NY (NY’s HIE) Connectivity standards — “We’re seeing the march continue” Pilot for ONC direct standard in 2009 “Heroic effort” required to meet MU Patient engagement in acute vs ambulatory Source: George Hickman, EVP & CIO, Albany Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Keys to change management — “Move swiftly.” “Transparency has everything to do with trust.” Working with Ross Perot From consultant to CIO — “It scared the hell out of me.” “High stakes” at UCSF Evolving CIO role — “The infrastructure aspect has to be automatic.” Source: Joe Bengfort, CIO, UCSF Medical Center and Campus, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

About Albany Medical Center Being a Soarian development site — “There were a lot of fits and starts.” Siemens-Cerner merger “There’s a direction there and an investment pattern that’s going to continue.” Meeting with John Glaser & Kent Gale — “They gave us an early preview of the intended roadmap.” Source: George Hickman, EVP & CIO, Albany Medical Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

UCSF’s analytics approach — “We’re incrementally moving and maturing the data model.” Early adopter of Epic Cogito Creating dashboards to ID and solve issues Two-tiered governance structure — “You can’t throw big, heavy governance at this.” Lean — “It’s a culture first.” Consolidating IT departments Source: Joe Bengfort, CIO, UCSF Medical Center and Campus, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

MU as a catalyst—“It has forced us to go to a whole new level.” Analytics & decision support department Goal: consistency throughout the organization CIO role — “There’s a lot more to the position than IT.” Physician engagement — “It’s a give and take.” Working on the CHCIO certification process “It keeps me learning.” Source: Gary Barnes, CIO, Medical Center Health System, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.