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Staff motivation — “Being able to contribute is a very meaningful experience.” Patient-centered care as a “core principle” 100% portal adoption Proactive approach to security — “We want to inform, not scare.” HIMSS Stage 6 — “It helped energize our efforts.” Professional development plans Source: Jennifer Greenman, VP of IT & CIO, Moffitt Cancer Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Using care navigators to engage patients 20 years of dramatic change — “IT is constantly changing.” Previous CIO role at Beaufort Memorial Her leadership style: “I give them guidance, but there’s no micromanaging.” A responsibility to mentor Advice for CIOs: Don’t be afraid Source: Kathy Ross, VP & CIO, Sacred Heart Health System and Providence Hospital, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

About Moffitt Cancer Center TCC — “It’s an essential part of our care delivery and research model.” Oncology Research Information Exchange Network Taking Chemo paperless — “It’s one of the most complex aspects of the EHR.” Commitment to personalized medicine The steep oncology learning curve Source: Jennifer Greenman, VP of IT & CIO, Moffitt Cancer Center, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Clinically-led projects — “We’re being totally transparent and inclusive.” Power of executive sponsorship “Leadership all the way down is committed.” From Allscripts to athenahealth in ambulatory Analytics initiative with Optum — “It will give us a clear picture.” The CIO’s challenge — “Projects don’t stop.” Source: Kathy Ross, VP & CIO, Sacred Heart Health System and Providence Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Dual CIO role — “It was a challenge initially.” Consolidating into one IS department “We’re like an IS company within Ascension.” Forklift EHR replacement — “We’ve got a challenging year ahead of us.” Goal of standardization across Ascension Biggest challenge: change management Source: Kathy Ross, VP & CIO, Sacred Heart Health System and Providence Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Challenging the status quo “in a respectful way.” Stretching the executive team’s vision “We need to build up our emotional intelligence.” The question to ask CEOs “I learned a lot by conducting those interviews.” Value of self-reflection Looking ahead — “I want it to be a continual dialogue.” Source: CIO Reinvented: Donna Roach On The Key Attributes Of Today’s Leader (Part 2) on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

“The next 5-10 years are going to be even more challenging.” Senior leader/change agent/innovator “Real-world stories” at Boot Camp Work/life balance “We need to do more to prepare future leaders.” The next chapter Source: Tim Zoph, Health IT Advisor & Former CIO, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Research goal: “What are the professional development needs of the CIO?” “It wasn’t a typical study.” Working with Tim Zoph Identifying gaps in alignment & key leadership attributes Operations “taking a backseat” “They want a strong senior leader at the table.” Source: CIO Reinvented: Donna Roach On The Key Attributes Of Today’s Leader (Part 1) on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

A legacy of talent development Connecting IT “to the mission of the organization” Need for collaboration — “The work is too hard not to share what we’ve learned.” Operational excellence Teaching work/life balance at CHIME Boot Camp Delivering on a promise vs. promising to deliver Source: Tim Zoph, Health IT Advisor & Former CIO, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

22 years at Northwestern First corporate CIO — “We needed better information.” New expectations for the CIO Taking on non-IT tasks — “It helped my credibility as a leader.” Early automation challenges Building trust — “I’m not walking away until this is right.” Source: Tim Zoph, IT Advisor & Former CIO, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.