

Business Analysis Live!
International Institute of Business Analysis (IIBA)
Business analysis is one of the top trending skills today. From problem solvers to change agents to advocates, business analysis professionals perform many roles in organizations and governments all over the world. Join us every other Tuesday as host Susan Moore, Community Engagement Manager from the International Institute of Business Analysis (IIBA®), has candid practitioner chats with industry colleagues about business analysis topics. If you like to listen to lively discussions, interviews, and some great career advice, this podcast is for you!
Episodes
Mentioned books

Feb 20, 2024 • 42min
AI For Business Analysis
In this episode, we dive into artificial intelligence and the role it plays in business analysis with our guest, Vince Mirabelli. Get ready for an insightful conversation on leveraging AI to enhance your BA skills and improve efficiency.
Here are some highlights from the episode:
🔹 The role of AI in business analysis and its potential impact🔹 The importance of getting started with AI and overcoming apprehension🔹 The power of prompt engineering and crafting effective prompts for AI tools🔹 The need for context and understanding in utilizing AI effectively🔹 The upcoming AI Playtime event at the Building Business Capabilities conference
And don't forget to check out Vince's report on Getting Started with AI in Requirements Management
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#AI #BusinessAnalysis #IIBA

Feb 6, 2024 • 41min
Working With Developers
Susan and Scott are joined by special guest Tamara Copple, Product Owner for Children International, to talk about Working with Developers.
Key take-aways:
When working with developers (or software engineers), do your homework. Bring your research and be prepared to share what you've learned about the problem or opportunity to get the developer up to speed.
Provide business context. As a business analysis professional, you may understand more about the business than the developer. Offering this context can provide important background information needed to perform work.
Know your audience. Understand what your developers need from you and how they want it delivered. Sometimes, this may not be the way you have learned to write requirements. But knowing how to write (or communicate) with developers will result in better outcomes!
Understand your technology. You don't need to know how to code! But understanding the features and limitations of the technologies you work with can help you communicate better with developers.
RESOURCES:
Tamara's LinkedIn Profile
Sessionize https://sessionize.com/tamaracopple
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Jan 23, 2024 • 41min
Building Your Communication Skills
In this episode, Susan and Scott delve into the importance of kindness and empathy in the field of business analysis. Our guest, kindness advocate, business analysis professional and author,
Jane Osemwegie, shares her insights on how kindness can positively impact our professional communication. We also discuss the role of empathy in understanding and connecting with clients and colleagues, and how it can lead to better outcomes.
Jane shares 5 main areas to focus on to build your communication skills. Don't miss out on this enlightening conversation!
Jane's LinkedIn Profile : https://www.linkedin.com/in/janeosemwegie/
Effective Listening Skills: https://podcasters.spotify.com/pod/show/iiba-org/episodes/Effective-Listening-Skills-e1ljf9o
Difficult Conversations: https://podcasters.spotify.com/pod/show/iiba-org/episodes/Difficult-Conversations-e2bto35
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#communication #businessanalysis #skills

Jan 9, 2024 • 41min
Best of Business Analysis Live
After over 50 episodes of Business Analysis Live, Susan & Scott look back at the most popular episodes and a fun event in Las Vegas that didn't make it into a Business Analysis Live episode. As always, we answer your questions live during our broadcast!
You can view this podcast on YouTube
Find the top podcasts we mentioned plus more at our Spotify homepage!
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#communication #businessanalysis #bestof

Dec 26, 2023 • 39min
Working Across Cultures
Join Susan and Scott as they talk about to how to best work with teams across different cultures. They talk with the International Institute of Business Analysis (IIBA) Account Managers from around the globe to get advice and practical tips:
- Europe - Andy Grazebrook
- Africa & Middle East - Koketso Chaba
- India - Suvarna Veluthakkal
- Asia, Pacific - Xavier Treguer
- Latin America & Southeastern United States - David Rosales
- Canada & Northern United States - Lia Spoltore
In the discussion, the Account Managers discuss various aspects of effective communication across cultures, including:
- Not making assumptions when meeting someone
- Get to know the person and build the relationship
- Understand body language in different cultures
- How time zones are important to take into consideration
- The benefit and challenge of speaking multiple languages
RESOURCES:
Corporate Membership inquiries, email CorporateMembership@iiba.org
IIBA Global Chapters
IIBA Multilanguage Resources
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#culture #teamwork #communication

Dec 12, 2023 • 42min
Learning and Teaching for Business Analysis Professionals
"Business Analysts are professional learners."
Learning is a key skill (or is it a trait?) in business analysis, given that we often find ourselves in scenarios with limited information. Teaching is also important to the work we do. Do you know the differences between learning and teaching and how to incorporate these skills into your business analysis work?
Susan and Scott are joined by Victoria Cupet, a business analysis practitioner, consultant, speaker and trainer, who has a doctorate in Education. They discuss various aspects of learning as well as how we share information with others, which can take on the form of teaching.
RESOURCES:
Victoria Cupet’s LinkedIn profile: https://www.linkedin.com/in/victoriacupet/
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#communication #learning #teaching

Nov 28, 2023 • 40min
Launching Your Business Analysis Career
Susan and Scott chat with a new business analysis professional, Sachin Bhoria, about his experience preparing for and landing his first job in business analysis. Sachin has been in his role for over a year now and shares his perspective as a new business analysis professional.
Resources:
Entry Certificate to Business Analysis (ECBA) Certification - https://www.iiba.org/business-analysis-certifications/ecba/
Business Analysis Competency Model - https://www.iiba.org/professional-development/business-analysis-competency-model/
BACCM (Business Analysis Core Concept Model) - https://www.iiba.org/business-analysis-blogs/6-steps-to-applying-the-baccm/
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis #ECBA #career

Nov 14, 2023 • 42min
Difficult Conversations
Susan Moore and Scott Bennett are joined by guest speaker Mindy Bohannon, to delve into the challenges of difficult conversations. They share their own reactions and triggers when faced with such conversations and discuss how to approach them in a productive and empathetic manner. Mindy highlights the role of empathy in diffusing tension and getting everyone back on the same page. The hosts and guest emphasize the importance of acknowledging and managing emotions during these encounters.
A few key take-aways:
1️⃣ Respect is Key: Difficult conversations can be challenging, but they ultimately come down to respect. 💯🤝
2️⃣ Focus on Objectives: It's easy for difficult conversations to go off track and become tangents. To avoid this, it's crucial to stay focused on the objective. 🎯📈
3️⃣ Cultural Awareness: Our guest speaker shared a fascinating personal experience about working with someone from a different cultural background. By fostering cultural awareness, we can create a more inclusive and understanding environment. 🌍🤝
Resources:
20% rebate on IIBA certifications (ends 29 Dec 2023)
Connect with Mindy on LinkedIn
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#PodcastEpisode #CommunicationSkills #DifficultConversations #PersonalGrowth #ProfessionalDevelopment #CommunityEngagement

Oct 31, 2023 • 42min
Mastering Influence
Influencing is an advanced communication skill that is helpful for change management in the business analysis field. Susan and Scott talk with guests that have had success with influencing skills. Abigail Gaddy and Heath Butler share the benefits of using influencing skills as well as the potential pitfalls if it’s overused.
Business analysts often need to work with various stakeholders, including executives, project managers, subject matter experts, and technical teams. Effective influencing skills allow business analysts to gain support, build relationships, and guide stakeholders towards shared goals and decisions. These skills help reduce resistance to necessary changes, articulate a clear vision, inspire others to take action, and promote collaboration. Additionally, negotiation skills are frequently used by business analysts to resolve conflicts and reach agreements among stakeholders.
Influence is part of the Interaction Skills illustrated in the Business Analysis Competency Model. Interaction skills are one of the six underlying competencies for business analysis professionals, so influence is important. Overall, influencing skills play a crucial role in the success of business analysis initiatives by facilitating effective communication, collaboration, and decision-making.
Join us for another engaging conversation on Business Analysis Live!
RESOURCES:
Business Analysis Competency Model - https://www.iiba.org/professional-development/business-analysis-competency-model/
The Trusted Advisor by: David Maister, Charles Green, and Robert Galford
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis #influence #influencing

Oct 28, 2023 • 33min
Business Model Canvas
A Business Model Canvas is an analysis technique in the Business Analysis Body of Knowledge (BABOK Guide) and is a technique taught in business schools. Susan and Scott talk with Connor Estabrooks, who is a recent MBA graduate, to discuss how the Business Model Canvas is used to analyze a business, or part of a business.
The discussion is framed around the nine parts of the Business Model Canvas:
- Customer Relationships
- Customer Segments
- Key Partnerships
- Key Activities
- Key Resources
- Value Proposition
- Channels
- Cost Structure
- Revenue Streams
RESOURCES:
Business Model Canvas (IIBA Members Only) https://www.iiba.org/knowledgehub/business-analysis-body-of-knowledge-babok-guide/10-techniques/10-8-business-model-canvas/
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis #businessmodel #businessmodelcanvas