

Business Analysis Live!
International Institute of Business Analysis (IIBA)
Business analysis is one of the top trending skills today. From problem solvers to change agents to advocates, business analysis professionals perform many roles in organizations and governments all over the world. Join us every other Tuesday as host Susan Moore, Community Engagement Manager from the International Institute of Business Analysis (IIBA®), has candid practitioner chats with industry colleagues about business analysis topics. If you like to listen to lively discussions, interviews, and some great career advice, this podcast is for you!
Episodes
Mentioned books

Sep 3, 2024 • 1h 1min
Driving Behaviors for Business Success
Susan Moore and, guest co-host, Fabricio Laguna (The Brazilian BA) introduce the concept of driving behaviors for business success, using the upcoming World Management Agility Forum conference as a backdrop. They are joined by Hugo Lourenco, founder of World Management Agility Forum, and Gonçalo Pereira, Human Factors Researchers at The Agile Thinkers to explore the critical role of human factors in business environments.
The discussion centers on the importance of key behaviors such as communication, cooperation, decision-making, and leadership in fostering business success. Hugo and Gonçalo emphasize the need for a behavioral management system that enhances agility, enabling businesses to adapt and thrive in rapidly changing environments. The conversation also touches on the relationship between IIBA and the conference, highlighting the alignment between business analysis and the human competencies outlined in the Business Analysis Body of Knowledge (BABOK Guide).
Listeners will gain insights into how the World Management Agility Forum evolved from a small gathering into a global event that attracts middle and senior management professionals seeking to connect with industry leaders and gain practical knowledge. Hugo shares the origins of the forum and its unique focus on human factors, which has led to significant improvements in business outcomes for participating companies.
The episode sheds light on how behaviors are the bridge between practices and context, making a strong case for prioritizing human factors in business training and strategy.
Resources:
Connect with Hugo on LinkedIn
Connect with Goncalo on LinkedIn
Connect with Fabricio Laguna, The Brazilian BA
Learn more about World Management Agility Forum and their upcoming conference in Lisbon, Portugal
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA
We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#businessanalysis #humanfactors #agility

Aug 20, 2024 • 41min
The Power of Observation
Host Susan Moore teams up with Steve Jones, a business analysis professional, IIBA Hartford chapter leader, and co-host of Analysts After Dark. They explore the often underrated but incredibly useful technique of observation and how it can bring deeper context to your analysis work. And it’s not just about seeing—observation involves all your senses. When done right and validated, it can sharpen communication, boost agility, build empathy, and strengthen relationships.
From crafting models and solving problems to acing discovery sessions, they cover the many ways observation can elevate your analysis game. Plus, they talk about upcoming IIBA Hartford chapter events and how you can connect with business analysis professionals worldwide!
Resources:
-Connect with Steve on LinkedIn
-Follow Analysts After Dark on LinkedIn
-Find an IIBA Chapter Event on our calendar
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA
We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#Observation #BusinessAnalysis #Communication

Aug 6, 2024 • 44min
The 3 I's of Business Analysis
In this episode, hosts Susan Moore and Scott Bennett talk with the organizers and speakers from the 2024 IIBA Soft Ed Festival of Business Analysis. The conference organizers, Briana Ertanin and Luigi Bini, along with the planning team, share how they used the 3 I's—Innovate, Inspire, and Ignite—to set the vision for the event.
Then, we chat with three of the many speakers, Jen Battan, Glenn Brule, and Lauren Ryder, who share their perspectives on the role of business analysis in various contexts. As always, it's a lively conversation with plenty of twists and turns!
We also take a moment to thank Scott for his contributions to our podcast as he transitions from IIBA to becoming a full-time YouTuber.
Resources:
Learn more about the 2024 IIBA Soft Ed Festival of Business Analysis
Connect with Briana https://www.linkedin.com/in/briana-ertanin/
Connect with Luigi https://www.linkedin.com/in/luigibini/
Connect with Jen https://www.linkedin.com/in/jennifer-battan-csm-cspo-cbap-a452003/
Connect with Lauren https://www.linkedin.com/in/lauren-ryder1/
Find Scott's YouTube channel https://www.youtube.com/@FixingFurniture
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis #leadership #businessanalyst

Jul 23, 2024 • 41min
Becoming a Business Architect
In this episode of Business Analysis Live!, Scott and Susan talk with business architect, Breanne Casteel. They talk about business architecture, highlighting its critical role in connecting strategic vision with operational execution. Breanne shares the skills required for a business architect, her transition from business analysis, and the process of building effective business architecture. They go into the important role of business architect as a trusted advisor, focusing on the importance of communication, stakeholder engagement, and simplifying complex ideas. Additionally, they offer guidance for those interested in pursuing a career in business architecture.
Connect with Breanne Casteel on LinkedIn
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessarchitecture #businessanalysis #trustedadvisor

Jul 9, 2024 • 42min
Crafting Effective AI Queries
In this episode, hosts Susan and Scott are joined by Mohsen Akhavannia, to discuss practical strategies for communicating effectively with AI tools like ChatGPT. Drawing parallels from business analysis, they explore how to formulate queries using natural, providing context, and asking follow-up questions to optimize AI interactions and get the outputs you want.
Whether you're new to AI or looking to enhance your querying skills, this episode offers valuable insights into leveraging AI effectively in your projects and daily workflows.
Connect with Mohsen on LinkedIn
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#AIQueries #NaturalLanguageProcessing #BusinessAnalysis #ArtificialIntelligence #ChatGPT

Jun 25, 2024 • 46min
Visual Communication
In this episode, we talk about the power of visual communication in business analysis. We are joined by
Paddy Dhanda of the Superpowers School podcast and frequent speaker on visual communication with his colleague, Grant Wright (who has not able to join for this episode).
Visual communication is all a component of visual thinking. Paddy talks about why visual thinking is important and how you can build those skills.
Visual Jam - https://www.thevisualjam.com/
Paddy's Podcast - https://www.superpowers.school/Paddy Dhanda on LinkedInGrant Wright on LinkedIn
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis #visualthinking #visuallcommunication
00:00:00 - Introduction and Importance of Visuals in Business Analysis00:01:23 - Guest Introduction: Patty's Background and Journey00:03:50 - Discovering Visual Thinking at Deutsche Bank00:05:09 - Live Interaction and Audience Engagement00:06:07 - Meeting Grant and Starting Visual Jam00:07:43 - Explaining Visual Thinking and Its Types00:11:29 - Importance of Visual Thinking in Business Analysis00:13:08 - Attention Span and Engagement in Visual Communication00:15:57 - Examples of Effective Visual Communication00:18:24 - Interactive Drawing Exercise: Squiggle Birds00:22:05 - Learning and Practicing Visual Thinking Skills00:25:13 - Resources for Visual Thinking: The Noun Project and Books00:28:27 - Using Visuals in Professional Settings00:30:49 - Tips for Engaging Presentations with Visuals00:33:05 - Audience Questions: Visual vs. Verbal Communication00:37:03 - Using Visuals for Problem-Solving and Thought Processes00:40:00 - Creating Effective Visual PowerPoint Presentations00:43:59 - AI Tools for Visual Storytelling00:44:34 - Closing Remarks and Future Topics

Jun 11, 2024 • 43min
Business Analysts' Roadmap to Formal Leadership
Are Business Analysis Roles the Gateway to Project Management? Discover How BA Skills Can Propel You into Leadership!
Wondering if your skills as a business analyst could open doors to leadership opportunities? Join us in this week's episode as we talk with speaker, educator and business analysis practice lead, Priyanka Agrawal, about how you can leverage your business analysis skills in formal leadership roles. We answer questions such as:
- How to become a leader?
- What skills do you need?
- What practice do you need?
- How do you transition into a formal leadership role?
Connect with Priyanka on LinkedIn
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis #leadership

May 28, 2024 • 55min
How To Do Business Analysis
Is there just one way to do business analysis? Is there a right way? How do we bring together all these techniques and tasks to achieve the right outcomes? Susan and Scott chat with Howard Podeswa about how to do business analysis work. Howard is an author of three books for business analysis professionals (see list below). You can follow Howard on LinkedIn.
Howard's Books:
- The Business Analyst's Handbook
- The Agile Guide to Business Analysis and Planning
- UML for the IT Business Analyst
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis

May 14, 2024 • 38min
Unpacking the Global State of Business Analysis
Susan and Scott talk with Eno Eka, Founder of Business Analysis School, about the Global State of Business Analysis (GSBA), the report from IIBA's annual survey that shares insights from business analysis professionals from all over the world.
Resources:
The video version of this podcast includes the report slides.
Get a free GSBA infographic of the report.
IIBA members have access to the full report
Connect with Eno on LinkedIn
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
Susan Moore, Community Engagement Manager at IIBA
Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis

Apr 30, 2024 • 42min
Amplifying Agility with AI and Insightful Business Analysis
In this episode of our podcast, Susan and Scott discuss the recent book launch of Futureproof: Amplifying Agility with AI and Insightful Business Analysis focusing on AI and business analysis. They are joined by Angela Wick and Tim Coventry, authors of the book, who share insights on the urgency of business analysis in an AI environment, the AI Accelerator Framework, and the upskilling needed for BAs in an AI-driven world.
Here are three key takeaways from our conversation:
Continuous Analysis in an AI World: Angela and Tim emphasize the importance of viewing analysis as a continuous process rather than a phase in a project. With the rise of AI, the focus shifts towards ongoing analysis, hypothesis creation, and fast experimentation to drive decision-making and value creation.
Upskilling for Success: The authors highlight the significance of upskilling for business analysis professionals in the era of AI. They stress the importance of gaining practical experience, seeking mentorship, and engaging in social learning to enhance skills beyond traditional classroom knowledge.
AI Accelerator Framework: Angela and Tim introduce the AI Accelerator Framework discussed in the book, which helps BAs understand how analysis fits into the broader context of business results, user behaviors, and strategy. This framework encourages BAs to focus on creating value-driven hypotheses, conducting experiments, and linking business outcomes to user behaviors.
Join Susan, Scott, Angela and Tim as they explore the future of business analysis in the age of AI, discuss practical examples and vignettes from the book, and provide valuable insights for professionals looking to adapt to the evolving landscape of business analysis.
RESOURCES:
Angela Wick on LinkedIn
Tim Coventry on LinkedIn
Futureproof: Amplifying Agility with AI and Insightful Business Analysis by Angela Wick and Tim Coventry
Do you have questions about this topic or have an idea for a different topic? Ask us a question at live@iiba.org or leave us a voice message on our podcast homepage.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#BusinessAnalysis #AI #FutureProof #ContinuousAnalysis #Upskilling #AIAcceleratorFramework #ValueCreation #DecisionMaking #BusinessOutcomes


