

Negotiations Ninja Podcast
Mark Raffan
Interviewing the best negotiators in the world, we explore negotiation strategy, negotiation tactics, stories of negotiation failure and negotiation success.
Episodes
Mentioned books

Jul 12, 2021 • 38min
The Conscience Code: How to Lead with Your Values
How do you negotiate with your values in your organization? How do you learn to recognize the values that are important to others and let them guide your actions? How do you balance integrity with a successful career? These are just a few of the questions that Professor and Author G. Richard Shell answers in this fascinating episode of the Negotiations Ninja podcast! Outline of This Episode [1:24] Learn more about Richard Shell [2:47] The evolution of Richard’s work [11:03] How do we know someone’s values? [16:14] Internal conflict in negotiation [26:11] How to discover your values [35:33] How to connect with Richard Resources & People Mentioned Marty Latz episode Michael Wheeler episode The Six Lives Exercise Conflict Styles Quiz BOOK: Mindwise Connect with Richard Shell Connect on LinkedIn Richard’s Personal Website BOOK: Bargaining for Advantage BOOK: The Art of Woo BOOK: Springboard BOOK: The Conscience Code Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja

Jul 5, 2021 • 28min
Simon Rycraft’s Negotiation Hacks
In his book, “Negotiation Hacks: Expert Tactics To Get What You Want,” Simon Rycraft explains six proven hacks he’s used throughout his career that anyone can learn. In this episode of Negotiations Ninja, we talk about some of the hacks in his book, including what’s required to be persuasive, different negotiating styles, and even why “the power of attraction” can be important to the outcome of a negotiation. Don’t miss it! Outline of This Episode [5:00] What’s required to be a persuasive person? [8:44] How to integrate emotion into the conversation [13:51] The leveraging of emotion in a negotiation [16:00] The different personality styles in negotiation [20:50] How Hippocrates’ personalities compare to DiSC [22:00] Hack #5: The law of attraction [26:39] How to connect with Simon Rycraft Resources & People Mentioned Negotiation Hacks (Book): https://www.amazon.com/Negotiation-Hacks-Expert-Tactics-Capital/dp/B085DQBBPB The Power of Persuasion (Book): https://www.amazon.com/Power-Persuasion-Were-Bought-Sold/dp/0471763179 Influence (Book): https://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/006124189X/ DiSC Profile: https://www.discprofile.com/what-is-disc Connect with Simon Rycraft Connect on LinkedIn Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja

Jul 1, 2021 • 26min
Throwback Thursday with Chris Hadnagy
In this Throwback Thursday episode of Negotiations Ninja, we look back at episode #98 with Chris Hadnagy. Chris is an expert in “human hacking” and “social hacking.” In this episode, Chris shares what social engineering is and how to use his techniques to gather information—it can give you an advantage at the negotiation table. Check it out!

Jun 28, 2021 • 34min
A Discussion on Labor Spend
There are a lot of vendors that capitalize on a company's inability to properly manage labor-based categories. Rich Ham (the CEO) and Matt Smith (the CFO and Executive VP) of Fine Tune join me today to discuss the management of these labor categories. Where do they see some of the biggest gaps in a company's abilities to do this? What can be done to remedy an otherwise tough situation? Listen to this procurement-focused episode of Negotiations Ninja to learn more! Outline of This Episode [1:54] The nitty-gritty on Rich Ham + Matt Smith [4:47] The inability to properly manage labor categories [13:23] Managing a service versus an expense are two different disciplines [18:35] Separating the labor hour from the operation of the labor hour [20:32] What do you focus on in your negotiations? [23:18] How to operationalize and manage a labor-based contract [28:20] What can procurement teams do proactively [31:14] How to connect with Rich Ham + Matt Smith Resources & People Mentioned Fine Tune: https://www.finetuneus.com/ Fine Tune knowledge center: https://www.finetuneus.com/resources/ Rich Young’s LinkedIn: https://www.linkedin.com/in/richkyoung/ Connect with Rich Ham Connect on LinkedIn: https://www.linkedin.com/in/richard-ham-51b38a10/ Connect with Matt Smith Connect on LinkedIn: https://www.linkedin.com/in/matthew-smith-4b986122/ Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja

Jun 24, 2021 • 1h 4min
Throwback Thursday with Annie Duke
In this Throwback Thursday edition of the Negotiations Ninja podcast, we jump back to episode #68 with Annie Duke. Annie is a World Series of Poker champion who became a business consultant. In this episode, Annie shares how you can improve the quality of your decisions. How? By understanding what drives your decision-making framework and shifting your thinking. Learn more about her process in this episode!

Jun 21, 2021 • 24min
How to Successfully Negotiate with Narcissists
What is a narcissist? How do you negotiate with someone who’s a narcissist? Can you negotiate with a narcissist? Rebecca Zung—an expert on negotiating with narcissists—shares a simple formula that can help you control the negotiation process to get to a desirable outcome. Don’t miss this fascinating episode of Negotiations Ninja! Outline of This Episode [1:34] Who is Rebecca Zung? [3:27] What is a narcissist? [6:30] How to know you’re dealing with a narcissist [8:00] How to change your negotiation strategy [13:13] Rebecca’s S.L.A.Y. Program [21:06] How to get help with your negotiation Resources & People Mentioned Rebecca’s Book Negotiate Like YOU M.A.T.T.E.R.: https://www.amazon.com/Negotiate-Like-YOU-T-T-R-ebook/dp/B07Y234TSX Connect with Rebecca Zung Learn more at: https://www.slayyournegotiation.com/slay_v1 Rebecca’s negotiation prep worksheet: https://www.winmynegotiation.com/worksheet Subscribe to Rebecca’s YouTube Channel: https://www.youtube.com/channel/UCnhT4fBE1OWOn7c0Quxdf4w Follow on Twitter: https://twitter.com/rebeccazung Follow on Instagram: https://www.instagram.com/rebeccazung/ Connect on LinkedIn: https://www.linkedin.com/in/rebecca-zung-6753893b/ Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja

Jun 17, 2021 • 34min
Throwback Thursday with Keld Jensen
To play the game of negotiation effectively, you have to know the rules of the game. What is the role of trust? How do you develop it? How—and why—do you verbalize it? In this Throwback-Thursday episode of Negotiations Ninja, Keld Jensen talks about why trust in negotiations isn’t just for procurement and sales experts. It’s for everyone who develops relationships in their professional and personal lives. Don’t miss an episode that dives deep into the importance of trust in negotiations!

Jun 14, 2021 • 39min
Become a Better Listener
Dr. Mark Goulston is back by popular demand! In this episode of Negotiations Ninja, I chat with Dr. Goulston about becoming a better listener—which includes learning how to talk with people. Dr. Mark shares that there are four levels of talking to someone. You can talk over them, at them, to them, or with them. How do you know which you’re doing? What should you do instead? Learn more in this episode! Outline of This Episode [1:26] Dr. Mark Goulston is back by popular demand! [4:20] The HUVA exercise will change everything [8:34] What if you don’t add value to the conversation? [10:24] The persuasion cycle: don’t move too fast [12:50] The four levels of talking to someone [23:16] How to delegate effectively [27:46] How to get other people to excel emotionally [29:35] You must adjust your tone for each person [34:44] Learn more about Dr. Mark Goulston Resources & People Mentioned Warren Bennis: https://en.wikipedia.org/wiki/Warren_Bennis Connect with Dr. Mark Goulston Dr. Mark’s Website: https://markgoulston.com/ LinkedIn Live Sessions: https://www.linkedin.com/search/results/all/?keywords=mark%20goulston%20no%20strings%20attached&origin=GLOBAL_SEARCH_HEADER Podcast: My Wakeup Call: https://podcasts.apple.com/us/podcast/my-wakeup-call-with-dr-mark-goulston/id1439752757 Just Listen: https://www.amazon.com/Just-Listen-Discover-Getting-Absolutely/dp/0814436471 Connect on LinkedIn: https://www.linkedin.com/in/markgoulston/ Follow on Twitter: https://twitter.com/MarkGoulston Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn

Jun 10, 2021 • 21min
Throwback Thursday with Matthias Schranner
In this throwback episode of Negotiations Ninja, we revisit episode #90 with Matthias Schranner—former hostage negotiator and founder of the Schranner Negotiation Institute. We talk all about the mistakes that are commonly made in negotiations, including avoiding deadlocks. How can a deadlock actually change the outcome of a negotiation? Listen to this throwback to learn more!

Jun 7, 2021 • 34min
Michael Reddington’s Forensic Interviewing Method
What is forensic interviewing? How can it be applied to the enterprise sales and procurement process? In this episode of Negotiations Ninja, Michael Reddington—an interrogation, sales, and negotiation expert—will talk all about interrogations, listening, questioning and how they intersect with sales, negotiation, and procurement. Don’t miss it! Outline of This Episode [1:32] Learn about Michael Reddington + what he does [3:15] The baggage that comes with the term “interrogation” [5:18] The end goal of an interrogation conversation [7:06] Where does the interview process fit? [10:17] What questions to ask someone being evasive [15:53] The tension between working the deal and pushing it [18:11] Do certain questions elicit a better response? [23:13] Tools that Michael uses as a go-to [24:53] Are you building trust, rapport, or both? [28:08] Story-telling in the forensic interview process [32:12] How to connect with Michael Reddington Resources & People Mentioned Influence by Robert Cialdini: https://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/006124189X Arthur Bryant’s BBQ: https://www.arthurbryantsbbq.com/ Connect with Michael Reddington InQuasive: https://inquasive.com/ Connect on LinkedIn: https://www.linkedin.com/in/michaelreddingtoncfi/ Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja