AI Knowhow

Are the days numbered for popular business intelligence tools like Tableau, Power BI, Looker, and Qlik? In this episode of AI Knowhow, we talk about AI’s transformative impact on data and analytics, exploring why traditional business intelligence tools may be approaching obsolescence. Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao join CMO Courtney Baker to dive into the ways AI is shaping a new era, moving from static data reporting to dynamic, proactive intelligence that’s reshaping business decision-making. They argue that as AI matures, its capabilities in real-time insight and contextual understanding will supersede what BI tools can offer, creating a future where intelligence—not just information—guides business. In a compelling conversation with Max Votek of Customertimes, Chief Strategy Officer Pete Buer explores the American public’s surprising optimism about AI in healthcare. Max reveals insights from a recent Customertimes study, highlighting the public’s openness to AI diagnostics and potential improvements in efficiency and costs. The two also discuss the limits of AI in healthcare and why patients still prefer AI as a tool rather than a replacement for doctors. All that PLUS a new segment, "In the Year 2032," where Courtney and Pete look at the World Economic Forum’s take on AI’s impact on the workforce, including predictions that up to 90% of jobs could be affected by AI within a decade. With high-level analysis and engaging discussions, this episode sheds light on how AI is reshaping industries and what leaders need to consider for the road ahead. Curious to see if Knownwell can boost your team’s AI capabilities? Email us at Knownwell@knownwell.com with the subject line "AI Knowhow Offer" to see if you qualify for three free months of Knownwell’s platform. Watch this episode on YouTube: https://youtu.be/bwNkTFkstao  Make sure to check out www.knownwell.com.  

In the digital age, what does it take for marketing firms to stay ahead? AI Knowhow host Courtney Baker explores this with highlights from an exclusive marketing roundtable featuring insights from Knownwell’s Chief Product Officer, Mohan Rao, 2X CEO Dom Colasante, and Cognitive Path co-founder Geoff Livingston. Together, they tackle how AI helps agencies enhance their creativity, gain precise customer insights, and uncover new market opportunities. Later, Pete Buer catches up with Jeff Mason, CEO of Power Digital Marketing, to discuss AI-driven customer experiences and how his team leverages advanced tools to help brands scale effectively. From analyzing data for real-time insights to running AI-enabled customer service, Jeff shares his team’s innovative approaches and discusses AI’s role in elevating marketing precision and personalization to new heights. And don’t miss our Halloween-inspired game, “Trick or Treat,” where Courtney, David, and Mohan tackle quirky AI-themed questions and compete for the top score. Tune in to learn how marketing firms are reshaping themselves with AI, and what lies ahead for the future of data-driven creativity and strategy! Visit Knownwell.com/demo for an inside look at AI solutions for marketing.

As AI continues to revolutionize industries, why are so few organizations prepared with AI policies and procedures? And what role should HR leaders play in this transformation? In this second part of AI Knowhow from Knownwell, Chief Strategy Officer Pete Buer and CEO David DeWolf pick up their conversation about AI transformation in middle-market professional service companies. They dive deep into the strategic role HR should play in the next 18-36 months, advising that HR must be involved from the beginning to influence talent management, strategy, and change management. David shares a fascinating story about using ChatGPT to draft Knownwell’s first OKRs in under an hour, showcasing the practical impact of AI in leadership decision-making. We also hear from Tamarah Usher of Slalom, who explains how they’re enabling enterprise-wide AI transformation and scaling AI-driven innovations across their teams. HR’s readiness, she explains, is pivotal to navigating the fast-moving skills gap and workforce adaptation. Don't forget to check out Knownwell's AI Transformation Readiness Assessment to see how prepared your organization is for this new era: www.knownwell.com/assessment. Also, be sure to check out Nordlight at www.thenordlight.com.  Watch this episode on YouTube: https://youtu.be/QjxMJRX8OAc  AI Knowhow is brought to you by the team at Knownwell.

AI is reshaping every facet of business—but which departments are least prepared, and what's the biggest challenge CEOs face in leading this transformation? In this special two-part episode of AI Knowhow, host Knownwell CEO David DeWolf chats with Chief Strategy Officer Pete Buer about the AI transformation mandate. They explore the critical role HR plays in preparing for this shift and the challenges middle-market companies face in aligning leadership and vision. Pete shares insights from his research on AI readiness, highlighting the key pain points faced by investors, CEOs, and HR leaders as they navigate this complex transformation. Later, Pete sits down with Jon Evans from Impact Networking to discuss how companies can become AI-enabled. Jon shares his experience building a team dedicated to AI transformation and breaks down the steps to move from AI vision to practical implementation. Together, they dive into the importance of empowering employees and aligning AI initiatives with business outcomes. Don't forget to check out Knownwell's AI Transformation Readiness Assessment to see how prepared your organization is for this new era: www.knownwell.com/assessment. Also, be sure to check out Nordlight at www.thenordlight.com.  Watch this episode on YouTube: https://youtu.be/4S1cvu6hfTE 

Discover how AI is revolutionizing commercial intelligence by mining unstructured data from everyday communications. The discussion highlights five core pillars driving business success in professional services. Learn about AI's role in enhancing client relationships, boosting productivity, and fostering deeper customer engagement. A fascinating segment reveals AI's ability to diagnose health issues overlooked by doctors, prompting a reevaluation of its potential in customer strategy. Dive into insights that transform data into actionable intelligence.

Ever wondered how AI can transform commercial intelligence? This week, Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao dive into the release of their AI-powered platform for commercial intelligence, now in private beta. They explore how this technology helps professional service firms improve client satisfaction and prevent surprise churn. David and Mohan kick off with exciting news about Knownwell’s recent $4 million seed round, which will accelerate product development. Mohan shares the breakthroughs that have led to the latest beta product, highlighting major improvements in user experience, scoring insights using LLMs, and the platform's real-time unstructured data analysis capabilities. Together, they unpack the complexities of integrating AI into commercial operations and why early customers are already seeing transformative results. Later, Courtney Baker and Pete Buer join the show for another AI in the Wild, discussing how JPMorgan Chase is equipping 140,000 workers with generative AI tools, projecting $2 billion in value through productivity gains and cost savings. Watch this episode on YouTube: https://youtu.be/tNFjRrCLjgM  Sign up to see Knownwell in action: https://knownwell.com/demo/   

What if AI could anticipate your needs without you even having to ask? This episode explores the emerging world of ambient AI and how it will revolutionize business operations. First, Courtney Baker, David DeWolf, and Mohan Rao discuss the shift from AI as a tool you go to, to AI that seamlessly blends into your day-to-day activities—delivering insights and taking actions in real time, all without prompting. Later, Pete Buer talks with AI and innovation keynote speaker Dan Chuparkoff about why AI is like a piñata, bursting with potential once you break through the surface. Dan shares his insights on how AI will fundamentally change teamwork, decision-making, and even personal productivity, revealing new layers of efficiency. Also, in a brand new segment, Pete and Courtney dive into Canva's bold move to raise prices by 300% with the introduction of new AI features. Will this strategy help or hinder its market dominance? Tune in to find out how AI is reshaping the tools we rely on and what it means for your business. Watch this episode on YouTube: https://youtu.be/OcLjuyu3Mdk  Make sure to get the exciting news from Knownwell at www.knownwell.com.    

Courtney Baker, an AI product expert, David DeWolf, a business speaker on AI's impacts, and Mohan Rao, a voice in AI differentiation, dive deep into the distinctions between AI-native and AI-infused products. They discuss how these differences shape business innovation and strategies, helping companies navigate the tech landscape. Later, Pete Buer engages with Peter Armaly, who highlights AI's transformative role in customer success management, predicting behavior, aiding decision-making, and boosting retention. This conversation is vital for businesses looking to leverage AI effectively.

In the second quarter of 2024, a staggering $24 billion in venture capital flowed into AI startups. But where exactly is all that money going, and what does it signify for businesses navigating the AI landscape? Courtney Baker, David DeWolf, and Mohan Rao break down the three major categories where AI investment is focused: vertical AI applications, horizontal AI applications, and AI development infrastructure. David and Mohan highlight why business leaders should care about this surge in funding, emphasizing how it signals the next wave of AI innovation and practical ROI for companies that strategically invest. Also, James O’Brien, co-founder of Ducky.AI, shares insights into how his AI-powered customer support platform is transforming knowledge management in businesses and explains how AI is augmenting—not replacing—human tasks. All of that PLUS another edition of AI in the Wild! Pete Buer discusses a major partnership between Accenture and Google Cloud, exploring how their joint efforts in generative AI and cybersecurity could inspire confidence in skeptics of AI's ROI timeline. Watch this episode on YouTube: https://youtu.be/UKKMD0C7ekw Sign up for Knownwell’s beta: www.knownwell.com

David DeWolf, CEO of Knownwell, and Mohan Rao, Chief Product Officer, share insights on the evolution of AI over the past year. They discuss the surprising impact of generative AI on software development and the stagnation of enterprise AI orchestration. The duo reflects on their favorite moments from past discussions and the challenges of integrating AI into business models. They also highlight innovative applications of AI in the alcohol industry, showcasing how data is transforming production processes and consumer engagement.