MSP Business School

In this episode of MSP Business School, hosts Brian Doyle, Tim McNeil, and Robb Rogers sit down to discuss how MSPs handle issues and how to best approach your clients when conflicts and problems inevitably arise. They talk about how to get in front of a problem, reminding us that “bad news doesn’t get better with age,” and that the best way to ensure your client feels taken care of is to communicate early and often.

What do you do when a pandemic hits and your clients are almost exclusively in an industry that shuts down completely? Senior Account Manager James Pelham from TMB Systems – a UK-based MSP that specializes in hospitality (and specifically hotels) – shares the ups and downs of the past sixteen months, giving us a glimpse into the rollercoaster ride experienced by the hospitality industry during lockdown and the shifts made by TMB to make sure their clients made it through the storm.

Sean Lardo is the VP of Partner Development at OIT, an organization that specializes in telecommunications and distributed networking. Having started as an MSP working with clients in many different industries, Sean understands the unique needs of OIT’s partners in the MSP industry. In this episode, Sean and the guys discuss how partnering with your vendors can help your MSP reap great benefits and rewards.

In this episode of MSP Business School, hosts Brian Doyle, Tim McNeil, and Robb Rogers sit down to discuss the challenges that MSPs typically face when hiring sales professionals. They take us on a deep dive into the sales recruiting process, why MSPs struggle with it, and the game-changing approach Tim and Robb implement in their own business.

You don’t often think of ransomware and growth in the same sentence, but for Gary Jones and VCPI, an attack a few months before the pandemic was the catalyst for a whole new approach to security. Add in a healthy dose of automation, and this episode is packed with unconventional ways to expand your MSP and deepen your client relationships. 

A former MSP owner who successfully grew his business for over 20 years before selling it in 2018, Shawn Walsh of Encore Strategic Consulting knows a thing or two about leadership. In this episode, the guys sit down with Shawn to pick his brain about what makes a good leader and how to develop the skills and qualities needed to lead a team to profitability. 

As one of the leaders and founders of Aligned Technology Solutions – an MSP with offices in both the DC area and Orlando, Florida – Don Sauer has seen quite a few shifts and changes in the industry over the past few decades. In this episode, Brian, Tim, and Robb sit down with Don to talk about his path to building a successful MSP and the pivotal decisions that helped propel Aligned to the top. 

Doug is the CEO of TruTechnology based in Jacksonville, FL.    Doug had a personal situation that caused him to have to delegate more than he had at that point.  T here he learned the lesson many founders find, that by getting out of the way and trusting the team his business flourished.

Zay is the Director of Business Development and Partner at IT Help, Inc.   Zay, a New York based tech firm where COVID hit hardest, had to find a creative way to grow the organization when companies were leaving the city. Starting with an outsourcing strategy to allow for scale and meet the demands of almost any market, Zay has built the blueprint for his company's long-term success.