Plumbing & HVAC Hustle Podcast

Guest: Bob Beall – Founder, Bob Is The Plumber / Master Plumber licensed in 5 statesGuest Links: Website & Training Programs: https://bobistheplumber.com YouTube Channel: https://www.youtube.com/@Bobistheplumber This episode explores how Bob Beall built one of the fastest-scaling plumbing companies in his region, growing from a single truck to more than 40 by implementing systems, disciplined hiring processes, strong field management, and a training-first culture. The episode covers his early breakthrough after plateauing at five trucks, the moment he realized he had to release control to grow, and how he built leadership layers to support scaling. It also dives into Bob’s personal story of entering the trade legally blind, how “plumbing by feel” shaped his credibility with his team, and the unique challenges and advantages that came with operating in the field. The conversation moves through major operational pillars—adding management layers at the right time, balancing systems with smart decision-making, creating accountability through checklists, building an industry-leading onboarding pipeline, and maintaining 25 years without layoffs. Bob explains the realities of hiring today’s workforce, the creativity behind recruiting on Facebook Marketplace and TV commercials, and why culture built on working with people instead of above them drives retention. The episode also examines scaling decisions, methodical truck-adding strategies, KPIs for leadership evaluation, remote-office management lessons, fast termination frameworks, and why owners harm the entire team when they avoid tough decisions. Finally, Bob shares advice for young plumbing business owners navigating hard seasons—emphasizing perseverance, cash-flow discipline, reinvestment, and the systems he teaches through Service MVP as a certified partner. 

Guests: Dustin Mitchell – Co-Owner, Half Moon Plumbing Tiffany Mitchell – Co-Owner, Half Moon PlumbingGuest Links: Dustin Mitchell LinkedIn: https://www.linkedin.com/in/dustin-mitchell-364310250/ Half Moon Plumbing Website: https://HalfMoonPlumbing.comIn this episode of The HVAC & Plumbing Hustle, Tim talks with Dustin & Tiffany Mitchell from Half Moon Plumbing in the Tulsa Metro. After years of steady but stagnant growth, they recently hit $10M+ in plumbing-only revenue, placing them in rare company. They break down the mindset shift, business acumen, leadership development, and operational changes that made it possible.What We CoverHow Half Moon Plumbing went from stagnant to scalingThe mindset shift behind their $3M → $10M breakthroughThe marketing leap that changed everythingWhy technical excellence became a growth limiterBuilding leaders internally as they scaledTheir in-house technician training universityCulture challenges at $10M vs. $3MWhy strategy + intention beats relying on skill aloneThe personal growth required to grow a company👉 Subscribe for more home service growth episodes 👉 Learn more about Hook Agency: https://HookAgency.com

19-year-old phenom Jason Melendez Jr. (Legend Air, Dallas) breaks down the five-step sales system that drove $2M in his first year—and how he’s gunning for $5M next year. He talks service-first selling, the “pullback/takeaway,” momentum resets, and making HVAC fixes understandable with kid-level analogies. Guest links: Legend Air (legendairtx.com) and Jason’s LinkedIn (see profile below). Guest: Jason Melendez Jr., Legend Air — LinkedIn profile (search “Jason Melendez – Aubrey, TX”) and company site: legendairtx.com. (Company pages corroborate Legend Air ownership/family business.) LinkedIn+1What you’ll learnThe 5 steps: identify problem → make customer aware → stimulate pain → present options → ask for the sale (without sounding salesy). The “pullback/takeaway” that lowers resistance and increases trust. Service-first mindset (and faith/family anchor) that keeps ethics front and center—even on commission. Turning tough weeks around with momentum “resets” you can do in the truck. Explaining HVAC like a 5-year-old could get it—so customers decide fast and feel good. Shoutouts: Sales mentor Devon Murphy (Reignite Sales)—on-site coaching & call-by-call support. (Industry refs: Reignite Sales & author page) LinkedIn+1Subscribe for more no-BS growth tactics for home service pros.

From $0 to a market leader in an ~80k city: Brandon Brown (Brown’s Heating, Air, Plumbing & Electrical) breaks down winning in tight markets, getting out of the truck after 12 years, retaining techs with culture (paid birthday off, real appreciation days), and building community ties that compound referrals. We dig into pricing discipline, adding trades the right way, and recruiting from trade schools & farm kids for grit. Guest: Brandon Brown — Brown’s Heating, Air, Plumbing & Electrical (Lynchburg, VA): brownsheatingair.com Brown's Heating Air Plumbing Electrical | Book: Cool Success: Navigating the Highs and Lows of HVAC & Life (Amazon)  If you’re a home-service owner with real wins (not just theory), apply to be on the show at Hook Agency.What you’ll learn:Why 80k–100k “cluster markets” beat mega-metros for brand diffusion and CAC efficiency The moment Brandon left the field (family > phone ringing 24/7) and how he scaled ops with a 30-day trial ramp Culture moves that keep techs from jumping for +$5/hr (paid birthday off, shut-down appreciation days, Dirty Santa) Community flywheel: giveaways, trade-school pipelines, nonprofit visibility that drives membership wins

Homeowners push on price. Pros protect position. In this Plumbing Hustle episode, Jeff Cronin who sold $8.8M in one year breaks down how to neutralize price objections without discounting, anchor with commitments, and close with financing like a pro. We cover: qualifying for trust, future pacing timelines, dismantling “3 bids,” and the Duck-Duck-Goose mindset for breaking a slump. Guest: Jeff Cronin — Prime Time Consulting → https://primetimeconsulting.net Why watch: Protect your price, present with commitments + financing, and stop selling from your own wallet.

From gutter company exit to building a high-performance plumbing team, Mike Braun (Plumbing Director at Randy’s Electric & Plumbing) breaks down the mindset, routines, and processes that turn techs into top producers and salespeople into effective managers. We cover confidence on the call, re-engagement tactics, feedback loops, and leading with consistency.

Want to take your plumbing/HVAC startup from $300k–$500k to $1M+? Tim Brown sits down with Mitch Smedley (Smedley Plumbing) to break down the playbook: three-option pricing, frictionless payments, 10,000-hour tech guarantee, community “Family First” days, and YouTube + SEO tactics that compound growth. You’ll hear why to use AI for production—but never replace the customer intake—and how to turn every job into five-star review flywheels. Watch for concrete scripts, pages to build, and where to invest first to dominate local search and social. Subscribe for more home-service growth ops.

Home service leaders: want higher retention, stronger leadership, and a culture that actually wins? Laura Kelly (Clover Growth Partners) joins Tim Brown to break down transparent systems, solution-oriented surveys, daily EOD check-ins, the DP (Daily Progress) report, and SOPs via Loom. We also cover mental fitness (walks, priming, loving-kindness), scaling psychology vs. strategy, and the “3 Promises” that keep A-players for years. Watch for tactical frameworks you can deploy this week to boost revenue, profit, and quality of life—without losing control. Call to action: Comment your next culture move and grab the survey prompt template in the description.Laura Kelly links:https://growwithclover.com/https://www.instagram.com/the.laura.kelly/?hl=en

Plumbing owner Nick Sambrick (Revelation Plumbing – Pittsburgh, PA) shares the exact priorities that helped him double year after year: learn faster than the business grows, define (and fire) the wrong customer, align tech incentives without nuking margin, make service wildly profitable, and price with gross profit first. We also hit CAC:LTV, option pricing, and why you should market harder when you’re busy.Guest – Nick SambrickFacebook & YouTube:  ⁨@RevelationPlumbing⁩  Company: Revelation Plumbing (Pittsburgh, PA)What you’ll learn:- The 5 priorities to go from $1M → $2M- Avatar shift: landlords → homeowner service- Performance pay that protects profit- Service tickets from $300 → $1,200 with options & education- Pricing off gross profit, not revenue