Hospitality Daily Podcast

Josiah Mackenzie
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Mar 10, 2023 • 6min

Don't nickel and dime your guests - Tamara Mims, Four Sisters Inns

Tamara Mims is the President & CEO of Four Sisters Inns. Whenever I stay at a Four Sisters property, I appreciate all the free amenities they provide and it increases my feeling of loyalty to the brand. In today's episode, Tamara explains why she does this.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 9, 2023 • 6min

What I learned as CEO working in the back of the house for a week - Tamara Mims, Four Sisters Inns

Tamara Mims, President & CEO of Four Sisters Inns, spent a week working in the kitchen of one of her properties because of a staffing shortage during the pandemic. In this episode, she shares what she learned through the process.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Mar 8, 2023 • 7min

My journey from Marketing Director to CEO - Tamara Mims, Four Sisters Inns

Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares what she learned about guest relations working as marketing director and other roles on her journey to becoming CEO.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Feb 16, 2023 • 11min

How we are providing hospitality outside the walls of our hotels - Christian Lundén, Nordic Choice Hotels

Christian Lundén, hospitality entrepreneur at Nordic Choice Hotels, discusses providing hospitality outside hotel walls. Topics include offering services in guests' homes/workplaces, co-working spaces, expanding hotel amenities, and engaging with communities.
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Feb 15, 2023 • 8min

What I learned at a career fair

I wanted to know what job seekers thought about working in hospitality, so I went to a career fair in San Francisco. Here's what I learned. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Feb 14, 2023 • 3min

Sharing light & love - Marlon Smith, Hotel Enso

Today Marlon Smith, General Manager of Hotel Enso, explains why he loves hospitality and engaging with his community. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Feb 13, 2023 • 4min

Know thyself…better than Spotify, Netflix, and Google do - Raul Moronta, Remington Hotels

In this episode, Raul Moronta, CCO at Remington Hotels, explains the key to effective hospitality leadership in an increasingly technology-driven world. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Feb 9, 2023 • 8min

Engaging guests through activities, events & community partners - Jeanne Hizon & Marlon Smith, Hotel Enso

In this episode, Jeanne Hizon, Director of Sales, and Marlon Smith, General Manager at Kimpton's Hotel Enso in San Francisco, explain how they're engaging guests through community partnerships. Follow Jeanne on LinkedInFollow Marlon on LinkedInLearn more about Hotel EnsoA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Feb 8, 2023 • 4min

Focus on your neighborhood - Jeanne Hizon, Hotel Enso

In this episode, Jeanne Hizon, Director of Sales at Kimpton's Hotel Enso in San Francisco, explains why focusing on your neighborhood not only unlocks opportunities for providing hospitality - but can help you grow. Follow Jeanne on LinkedInLearn more about Hotel EnsoA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Feb 7, 2023 • 8min

We are ambassadors - Marlon Smith, Hotel Enso

Marlon Smith is the general manager of the new Hotel Enso from Kimpton Hotels in San Francisco. In this episode, he talks about the opportunity we have to represent our cities and neighborhoods, what exceptional hospitality looks like, and how to hire people to provide great hospitality.Follow Marlon on LinkedInLearn more about Hotel EnsoA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

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