Hospitality Daily Podcast

Today, we're learning from Ralph Grippo, President of Terranea Resort. In this episode, we cover:The importance of making team members feel valued and engaged (and how they do this at Terranea).Strategies for personalizing guest experiences and the role of technology in doing this.The significance of being an integral part of the local community and how Terranea Resort achieves this.Ralph's approach to monetizing every square foot of the resort while ensuring guest delight.The journey towards achieving a Forbes five-star rating and the operational changes involved.The role of daily energizers in maintaining service excellence.Ralph's personal stories of connecting with associates and the impact of genuine relationships on service delivery.Tune in to discover how Terranea Resort has become a benchmark for luxury hospitality and how you can apply these lessons to elevate your own service standards. Whether you're a hospitality professional or simply passionate about exceptional service, this episode is a masterclass in cultivating a culture of excellence. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Kristie Goshow is the Chief Commercial Officer for KSL Resorts. In this episode, you're going to learn about a trend that's creating opportunity for us all - something she calls "The Great Crossover" - as well as ways hospitality providers can use technology and creativity to delight guests and staff - and make more money in doing this. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Storytelling is foundational to how Paul Coury, the Founder and CEO of Coury Hospitality, thinks about hospitality. In this episode, you'll learn why and how they do this.Listen to our other episode with Paul: How We Co-Created A Hot New Club With Kansas City Jazz Legend Lonnie McFadden A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Paul Coury is the Founder and CEO of Coury Hospitality, and in this episode, shares the story of creating Lonnie's Reno Club. There are so many lessons here for you wherever you are in the hospitality business - from developing relationships to thinking creatively to monetizing your space well.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Dr. Romie Mushtaq is a board-certified physician who brings together more than two decades of leadership in neurology, integrative medicine, and mindfulness. Her first book, "The Busy Brain Cure" was published by Harper Collins in January 2024.  Dr. Romie serves as Chief Wellness Officer for Great Wolf Resorts and, in this episode, explains how you can take care of yourself - and your teams - as a hospitality leader.Follow Dr. Romie on LinkedInFollow Dr. Romie on InstagramFollow Dr. Romie on YouTube  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What might it look like to go beyond talking about people being at the heart of hospitality to showing that through communication and design of all types? In this episode, you'll hear Ben Pundole, Executive Vice President of Brand, Culture, and Experience at PUBLIC Hotels, talk about what remarkable hospitality is to him, how a recent trip brought this to life, and how he's doing this with this digital media brand, A Hotel Life.Check out my other episode with Ben: Creating Alchemy with Ian Schrager (And How Hospitality Needs to Change) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Strawberry used to be known as Nordic Choice Hotels but went through a transformation to think much more expansively about hospitality. You may remember Carl Oldsberg talking about this a few months ago. In this episode, I want you to hear how Kari Anna Fiskvik brought everything she learned from technology leadership roles in the music, publishing, and fashion industries to Strawberry - where she became their Senior Vice President of Technology and is building the infrastructure that allows this company to be so innovative. Listen now to hear her first impressions of stepping into the world of hospitality (which I appreciate hearing from a fresh perspective), along with how she structured her teams, evaluated technology, and then approached change management so that Strawberry could get the most out of the technology it bought.Related: Our Bold Rebrand is Paying Off: The Story Behind Relaunching Nordic Choice Hotels as Strawberry - Carl Oldsberg, Strawberry A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Chekitan Dev is a professor at Cornell University and wrote the world’s first and only book on Hospitality Branding. In this episode, you'll hear what he sees in the market today - and how you and your brand can stand out.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Florian Montag from SMACK Podcast joins the Hospitality Daily Podcast to discuss top trends in hospitality and breaking down barriers in the industry. They explore the purpose and importance of hospitality, the evolution of technology, and exciting opportunities and trends. They also introduce a sponsor promoting environmental sustainability in hotels.

If you're working in hospitality - anywhere from the front lines of a hotel to investing in hotels, you know just how big of a role brands play.  They are much more than just the name on a building or flag outside, but guide everything from the amenities on site to how the business is run to the technology used and the commercial strategy.Because of all of this, the brand you choose matters a lot if you work in hospitality - both for your career and for the financial success of your business. That's why I invited two people from CBRE - Rachael Rothman, Head of Hotels Research & Data Analytics, and Christine Bang, Research Manager - to talk about a comprehensive research study they did on hotel brand performance. In this episode you'll learn how they conducted the study, what they learned - and it's implications for you. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands