Hospitality Daily Podcast

 It seems like everyone talks about experiential hospitality. So, how do we know where the opportunity lies and how we can authentically provide experiences that transform the lives of our guests and those we work with? To answer that question, we're going to learn today from Michelle Oliver, the founder and CEO of Expitality and the author of Grace & the Art of Experiential Hospitality. In this episode, we talk about how hospitality providers can think about this personally and within their businesses to provide remarkable hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests and neighbors feel more connected to your hotel? I can't think of someone better suited to show us what this can look like than Cynthia Leonard, the historian at The Broadmoor in Colorado Springs, Colorado - one of America's most iconic grand resorts. In this episode, you'll learn how Cynthia uses history to engage their teams and delight their guests. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Susie Arnett is the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas and one of the world's leading experts on wellness. In this episode, you'll hear what she's thinking about in this area and the opportunities it's creating in hospitality today.Articles referenced:Wellness Turns Nightlife on its HeadSpace as a Service3 Ways to Cultivate Psychological Ownership in Your Guests A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Equinox Hotels CEO Chris Norton about how they built on the 30-year legacy of the Equinox brand to create what has become one of the most exciting new hospitality companies in the world today. Listen to hear their strong point of view, the details they're obsessed with, a deep dive into sleep, how they use their clubs as community hubs, and the growth opportunities they see now. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

A few weeks ago, Kristie Goshow joined us to share the idea of The Great Crossover - and how it can unlock innovation in hospitality. Kristie Goshow is the Chief Commercial Officer for KSL Resorts. Since you loved what she shared last time, I wanted to bring her back to talk more about how she stays connected with cultural trends that matter today - and how she thinks about the future and what providing hospitality may need to look like.  If you want to be relevant and stay relevant, this is an episode you won't want to miss! A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Loyalty is the foundation for growing a thriving and profitable hospitality business. In this episode, you'll learn how Josh Belkin, Vice President of Loyalty & Consumer Engagement at Omni Hotels & Resorts, transformed their loyalty program to delight their guests and unlock opportunities for growth.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Chris Green is the President of Remington Hospitality, and in this episode shares what he's learned about the power of curiosity, how this affects culture, and what he's found helpful in hospitality leadership.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, I'm interviewed by Mollie Reese - host of the Stay in Good Company Podcast (Spotify) - all about slow travel, how it's shaped me, and some of the best things I've seen in hospitality recently. If you enjoyed this, don't miss my interview with Mollie here: The Joy of Slow Travel: What I've Learned Going From Corporate Burnout to Reconnecting with the Soul of Hospitality Follow Stay in Good Company on LinkedInFollow Stay in Good Company on InstagramFollow Stay in Good Company on Facebook A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

If you want some inspiration on what it looks like to expand the definition of what it means to be a hospitality provider, you should listen to Sid Garza-Hillman today. Sid is the Wellness Programs Director at The Stanford Inn in Mendocino, he's the author of "Ultra Running for Normal People. In this episode, you're going to hear about why he founded the Mendocino Coast 50K ultramarathon in his community, how the Stanford Inn got involved, the impact of this - plus what he's learned about ultrarunning and personal development. If you liked this episode:Listen to my other episode with Sid: How We Use Nutrition & Wellness Programming To Serve Our GuestsListen to our other episodes on wellness here A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

For so many people, spas, wellness amenities, retail outlets, and shopping are a big part of the fun of staying at a hotel or resort - so are you making the most of these as a hospitality provider? Amy Mullins is Vice President of Retail & Spa for KSL Resorts, and in this episode, you'll hear the opportunities she sees for showing hospitality through attentive service, the power of selling things that delight your guests and enhance your brand, trends she sees in spa and wellness - and her unconventional approach to recruiting. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands