

Transpharmation - redefining pharmacy through smart technology
Robert Sztar
A little about the podcast
The Transpharmation podcast show was launched in February 2014 to help pharmacy owners build better, smarter, more profitable 21st century businesses by embracing technology. During each episode we cover one or more of the following:
-Listener Q&A (via social media, email, iTunes review, blog comments)
-Current issues & events in technology and pharmacy
-App of the Week
-A bite sized DIY transpharmation: This covers a specific technology piece (eg. e-Faxing, Password Management, News Feeds etc.) and how this can benefit the pharmacy owner and their business (time, money, and confidence).
-Interviews with successful pharmacy owners, who have partnered their business with technology
-Interviews with technology partners who can help pharmacy owners build their 21st century pharmacy.
The Transpharmation podcast show was launched in February 2014 to help pharmacy owners build better, smarter, more profitable 21st century businesses by embracing technology. During each episode we cover one or more of the following:
-Listener Q&A (via social media, email, iTunes review, blog comments)
-Current issues & events in technology and pharmacy
-App of the Week
-A bite sized DIY transpharmation: This covers a specific technology piece (eg. e-Faxing, Password Management, News Feeds etc.) and how this can benefit the pharmacy owner and their business (time, money, and confidence).
-Interviews with successful pharmacy owners, who have partnered their business with technology
-Interviews with technology partners who can help pharmacy owners build their 21st century pharmacy.
Episodes
Mentioned books

Nov 26, 2015 • 33min
#91 How to discover your pharmacy core values
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode91
THIS EPISODE FEATURES:
- Interview with Sietel Gill, Chief Pharmacist - Lion Retail Management Group
- How to discover your pharmacy core values
- Successful recruitment and retention strategies
- The Biggest Pharmacy People Management Mistakes

Nov 19, 2015 • 43min
#90 How to thrive in the face of adversity through specialising in pharmacy compounding
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode90
THIS EPISODE FEATURES:
- Interview with Nick Bova, 2nd Generation Pharmacy & Managing Director - Bova Compounding
- Why you need resilience and a strong commitment to being different
- The scalable benefits of specialising
- What arethe biggest limiting factors of pharmacy growth? and How you overcome them

Nov 12, 2015 • 23min
#89 How to become more productive on your daily commute and create remarkable customer experiences
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode89
THIS EPISODE FEATURES:
- Solo Show with Robert Sztar
- 4 Vital Activities that every Pharmacy Owner should be doing on their commute (How-To, Tools, Resources)
- Strategic Retail learnings from Tim Kobe (8 Inc, Apple Retail) & Chris Kyvetos (Sneakerboy)

Nov 5, 2015 • 46min
#88 How to increase your pharmacy’s profit by looking beyond profit
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode88
THIS EPISODE FEATURES:
- Interview with Mouhamad Zoghbi (Author - ‘A Prescription for Pharmacy’])
- The biggest mistakes we’re making in pharmacy today
- The concept of empathetic selling
- The importance of a good mindset and discovering your purpose
- The PATTERNS customer service methodology

Oct 29, 2015 • 38min
#87 How to achieve success in your pharmacy before it’s too late
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode87
THIS EPISODE FEATURES:
- Interview with Matthew Michalewicz, Author of ‘Life in Half a Second’ and CEO Complexica
- The 3 most-common reasons why most goals fail
- The effect of a negative mindset on goal setting
- Your first baby steps toward effective goal setting

Oct 22, 2015 • 39min
#86 How to succeed with change management in your pharmacy
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode86
THIS EPISODE FEATURES:
- Interview with Linda Miller, Director - Pharmacy Profit Secrets
- Successfully manage change in your pharmacy
- Pharmacy team engagement in decision-making
- Identify and create new pharmacy roles
- The ideal role for a 21st century pharmacy owner

Oct 15, 2015 • 36min
#85 How to use smart pharmacy recruitment strategies to hire the ‘right’ person the first time (2/2)
Part 2/2, Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode85
THIS EPISODE FEATURES:
- Interview with Sue Muller, Pharmacist and Owner Locum Co.
- Your first steps to successfully recruiting your next team member
- Tips for posting recruitment ads
- Filtering/Screening Candidates (including tools, and tests)
- How to submit a job brief to a pharmacy recruitment company
- Paperless Prescriptions
- Video - Pharmacists in cars going to work

Oct 8, 2015 • 29min
#84 How to use smart pharmacy recruitment strategies to hire the ‘right’ person the first time (1/2)
Part 1 /2
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode84
THIS EPISODE FEATURES:
- Interview with Sue Muller, Pharmacist and Owner Locum Co.
- The biggest pharmacy recruitment mistakes
- How to establish a better recruitment strategy and workflow
- Why you need an employee brand or culture to attract top talent

Oct 1, 2015 • 1h 8min
#83 How to fast track your pharmacy professional services implementation
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode83
THIS EPISODE FEATURES:
- Interview with Jarrod McMaugh, Vice-President of Pharmaceutical Society of Australia (Victorian Branch) and experienced professional services community pharmacist
- Pharmacy Professional Services Implementation Checklist
- Team member involvement and supporting roles
- Private Professional Services VS Government-subsidised services
- Transpharmation Magazine Issue 3 Highlights
- Why it’s important to create a backup/redundancy strategy with your technology

Sep 24, 2015 • 1h 5min
#82 How technology can enable your pharmacy professional services success
Click on the link below for FREE access to all the resources discussed in this episode:
robertsztar.com/episode82
THIS EPISODE FEATURES:
- Interview with Catherine Bronger, Managing Partner - Chemistworks and 2015 NSW Young Pharmacist of the Year
- Pharmacy Professional Services Implementation enabled by smart technology
- Expanding Pharmacist Role(s) and Employment Opportunities
- The Pharmacy of the Future (Automation, Virtual Shelves, 3D Printing)