Above Board
Fathom Analytics
A podcast exploring running an indie + bootstrapped software (SaaS) company. Follow Jack and Paul (the co-founders) in their journey of building and growing Fathom Analytics.
Published every two weeks, listen in on lively debates about profit, customers, software, and how they’re working to keep their business in line with their values.
This is a podcast from Fathom Analytics (usefathom.com).
Published every two weeks, listen in on lively debates about profit, customers, software, and how they’re working to keep their business in line with their values.
This is a podcast from Fathom Analytics (usefathom.com).
Episodes
Mentioned books
Jul 10, 2020 • 33min
You’re fired!
Jack and Paul speak about having to fire a customer for the first time. It was tough, but it had to be done. They also discuss boundaries, tolerance and office politics.usefathom.com
Jul 3, 2020 • 48min
Wealth
We’re not trying to sell you anything right now, we’re only here to share our experiences making money working for ourselves. The techniques discussed in this podcast episode can help you generate millions of dollars.usefathom.com/podcast
Jun 11, 2020 • 32min
Are you a bad person if you use YouTube?
Jack and Paul get into if Fathom should create and post videos to YouTube (which is obviously owned by Google). Are you a bad person if you watch YouTube? Are you a worse person if you upload videos to their service? usefathom.com
May 28, 2020 • 37min
Is Joe Rogan a sell out?
Joe Rogan recently signed an exclusivity deal worth $100M with Spotify which goes into effect sometime after September 2020. Is this a trend towards the end of podcasts being a free and open platform? Is this moving more towards how televisions shows have functioned with networks since the start? Are listeners going to suffer or benefit from deals like this? Jack and Paul debate the pros & cons… two enter the cage, one leaves (sorry, we had to make a bad MMA joke).usefathom.com
May 25, 2020 • 41min
Were we wrong about enterprise customers?
Jack and Paul discuss the pros and cons of supporting enterprise clients, along with a SPECIAL GUEST: Ben Orenstein from Tuple. How are thinking about working with bigger clients while still ensuring our smaller clients are happy and taken care of?usefathom.com
May 15, 2020 • 42min
Customer happiness over money
A lot of businesses put money before their customers’ happiness. We’ve all been there: we get a bill for a yearly subscription, but didn’t get any warning about the charge happening. And then, if we want to cancel, have to go through the onerous process of cancelling… sometimes via phone, to get the charge (hopefully) reserved. Jack and Paul dive into this topic, explain why Fathom doesn’t do this (and why it works out well), as well as cover several other topics like general expenses, standing desks and new features in our privacy-focused website analytics software.https://usefathom.com
May 8, 2020 • 44min
Capitalism and copycats and communism, oh my!
Jack and Paul talk about the benefits and problems involving taking venture capital for a software company, what we think about competitors copying us, and why “free markets” should potentially have some limits or at least some regulations.usefathom.com
Apr 24, 2020 • 40min
Why was the first $10k MRR the hardest?
Learn more at usefathom.com
Mar 24, 2020 • 46min
Fighting with COVID-19
Paul and Jack get brutally honest about the current pandemic, and it’s horrible effect on small businesses. Oh, and they also get into cruise ship bailouts, the Canadian government (and what they’re doing right), and building toilet paper roll forts while video conferencing.
Mar 10, 2020 • 42min
Why do programmers suck at design?
Jack and Paul dive deep into what goes into a design (if you're a designer, like Paul), and talk about the value of design. Jack queries Paul about his process and approach, and how developers can learn a few tips to make their designs suck a little less.
