Manufacturing the Future

Meet Mohamed El Shami, CSCO at Garlock Flexibles "I feel supply chain is like the brain of the operations," Mohamed El Shami, CSCO at Garlock Flexibles. With a background spanning chemical engineering, sales, R&D, and operations, Shami brings a comprehensive perspective to the packaging industry that he describes as "the Switzerland of packaging" — where technical expertise meets operational strategy. The flexible packaging industry faces significant challenges in balancing sustainability with performance requirements. As consumer demands shift toward more environmentally friendly options, manufacturers must innovate with materials like mono-layers, reduced gauging, and post-consumer-recycled content while ensuring products remain functional. For produce packaging specifically, maintaining freshness for perishable items becomes an additional complexity that impacts every aspect of the supply chain. Garlock Flexibles has built its reputation over nearly 40 years as a leader in the packaging industry, with a particular strength in the produce market where they supply approximately 60% of salad kits and fresh-cut vegetables in the US. With manufacturing sites in Massachusetts and Nevada, the company has evolved from a family-owned business to their current position under private equity ownership. Their journey reflects the larger transformation of manufacturing in America, balancing domestic production capabilities with global supply chain realities. In This Episode In this episode, Shami explores how Garlock navigates post-pandemic supply chain disruptions through diversified supplier relationships, implements sustainability initiatives without compromising product integrity, and prepares for emerging technologies like AI-supported equipment. He emphasizes that successful supply chain management requires understanding the entire product lifecycle, from raw materials to consumer experience, while maintaining profitability for both Garlock and their partners. His insights provide valuable guidance for manufacturing leaders facing similar challenges in an increasingly complex global marketplace. Topics The evolution of supply chain management from pre-COVID to post-COVID, shifting from cost efficiency to material availability and supply security considerations. How the packaging design process balances product protection requirements with sustainability initiatives like mono-material structures and post-consumer recycled content. The technology behind flexible packaging manufacturing, including the complex printing and laminating processes that create everyday food packaging products. Strategies for managing inventory and raw materials for produce packaging, where timing is critical due to the short shelf life of the contents. The importance of building trust and transparency with both domestic and international suppliers while navigating cultural differences and regulatory requirements. Key metrics for measuring operational excellence, including overall equipment effectiveness, on-time delivery, and maintaining profitability throughout the supply chain. How the voice of customer feedback directly influences manufacturing processes and supply chain decisions in the packaging industry. The anticipated impact of AI-supported equipment on manufacturing operations, knowledge preservation, and attracting a new generation of workers. The balance between just-in-time production and maintaining safety stock inventory in response to global supply chain disruptions. Approaches to sustainability that include material innovation, structure simplification, and working within existing recycling infrastructure capabilities. Get in touch with Mohamed El Shami, CSCO at Garlock Flexibles:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Michael Krachon, President of Theragenics Interventional "The manufacturing process itself is challenging because there are really three distinct aspects of it," shares Michael Krachon, President of Theragenics Interventional, in our latest Manufacturing the Future episode. "We have to make the radioisotope itself, then put it into the seeds, and then put the seeds into custom configurations for each patient." This insights-packed conversation reveals the incredible precision required when manufacturing devices smaller than a grain of rice that save lives. Theragenics tackles a manufacturing challenge like no other: creating medical devices that are tiny, radioactive, and perishable. These brachytherapy seeds, used primarily for cancer treatment, must be manufactured with absolute precision because they'll be implanted directly into patients. The complexity is staggering: managing radiation safety, tracking invisible materials, ensuring perfect quality in something the size of a grain of rice, and dealing with a product that has a limited useful life due to radioactive decay. Founded over forty years ago, Theragenics has grown into a global manufacturer with one of the country's largest "cyclotron farms" — specialized equipment that creates the radioactive isotopes used in their products. Through multiple acquisitions, including Needle Tech, Galt Medical, and Aerotech, they've diversified their capabilities while maintaining their focus on life-saving medical technology. Over their history, they've manufactured more than 21 million seeds, a massive production volume that, as Michael notes with wonder, "would all fit in almost a cigar box." In This Episode In this fascinating conversation, Michael takes listeners behind the scenes of this highly specialized manufacturing operation. From the stringent radiation safety protocols that protect workers to the challenges of supply chain management for components measured in fractions of millimeters, the episode reveals manufacturing excellence at its most precise. Michael also discusses how emerging technologies like AI, targeted robotics, and 3D printing are opening new possibilities for Theragenics while they maintain the extraordinary quality standards necessary when manufacturing devices that patients' lives depend on. It's a rare glimpse into a manufacturing environment where there's no room for error — because getting it right means saving lives. Topics The unique challenges of manufacturing radioisotope-based medical devices that are simultaneously tiny, radioactive, and perishable with strict time constraints. How Theragenics operates one of the country's largest "cyclotron farms" to create radioisotopes that become components in life-saving cancer treatment devices. The extensive radiation safety protocols and monitoring technologies implemented to protect employees working with radioactive materials. Managing precise manufacturing processes for implantable medical devices the size of a grain of rice that must be perfectly made every time. Balancing innovation with strict regulatory requirements in a field where product quality directly impacts patient outcomes and safety. Supply chain and inventory management strategies for components measured in fractions of millimeters that cannot use traditional tracking technologies. The impact of COVID-19 on workforce management and the challenges of rebuilding institutional knowledge after experienced staff turnover. Future technology applications including AI for production planning, targeted robotics for employee safety, and 3D printing for specialized components. The critical importance of customization in medical device manufacturing, with each cancer patient receiving a uniquely configured product. Advice for manufacturing leaders about cross-industry learning, relationship building, and engaging directly with technicians to solve manufacturing challenges. Get in touch with Michael Krachon:   LinkedIn Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Lisa Pope, recently retired President and Chief Revenue Officer at Epicor "I think honestly the number one thing is to be client centric at all costs," says Lisa Pope, recently retired President and Chief Revenue Officer at Epicor, encapsulating the mentorship philosophy that has defined her remarkable 40-year career in software technology. Throughout leadership roles at industry giants including NCR, Oracle, QAD, Infor, and ultimately Epicor, Lisa has cultivated a leadership approach centered on empowering teams and maintaining unwavering customer focus. Today's technology leaders face unprecedented challenges in navigating digital transformation, particularly as artificial intelligence emerges as what Lisa calls the third wave of ERP evolution. After the Y2K and cloud computing revolutions, AI represents a critical inflection point where software providers must seamlessly integrate this technology into their core systems rather than treating it as an add-on. Companies failing to embrace this change risk falling behind competitors who leverage AI to enhance decision-making and operational efficiency. Lisa's career journey began unexpectedly when Triad Systems (later acquired by Epicor) recruited her after college, initially placing her in customer-facing roles that instilled a deep appreciation for client perspectives. This foundation guided her through multiple leadership positions across the industry, eventually bringing her full circle to Epicor where she helped drive the company's transformation into a billion-dollar cloud technology leader. Under her leadership, Epicor evolved from reactive customer relationships to deep collaborative partnerships, while simultaneously achieving double-digit revenue growth. In This Episode Lisa shares invaluable insights on strategic career planning, including the importance of thoughtful job transitions, the value of lateral moves for gaining broader experience, and practical advice for retirement planning. She discusses how mentorship and building diverse professional networks can accelerate career development, while emphasizing that the most sustainable path to organizational success lies in unwavering customer-centricity. For technology leaders navigating today's rapidly evolving landscape, Lisa's experience offers both practical guidance and inspirational perspectives on creating meaningful impact.   Topics The evolution of Lisa's 40-year career in software technology, from unexpected beginnings to leading a billion-dollar global enterprise at Epicor. Strategic approaches to career advancement, including the value of lateral moves to gain broader experience rather than always climbing upward. The importance of mentorship and building diverse professional networks beyond immediate colleagues to create career opportunities and support. How artificial intelligence represents the third wave of ERP transformation, following Y2K and cloud computing revolutions in enterprise software. Practical guidance for retirement planning, including developing a structured approach rather than focusing solely on age or financial milestones. The transformation of Epicor over eight years from siloed products to integrated solutions, with significant improvements in customer-centricity and financial performance. Evolution of customer relationships from reactive support to collaborative partnerships, with deeper engagement and value-focused interactions. Industry consolidation trends and cross-pollination between manufacturing, distribution, and retail sectors creating new competitive challenges. Work-life balance strategies that incorporate travel and personal interests throughout career development rather than deferring until retirement. Why unwavering customer centricity at all levels — from frontline staff through executive leadership to the board — remains the cornerstone of sustainable business success.  For more discussion about the future of AI in ERP, check out Arturo Buzzalino, Epicor Chief Innovation Officer, on the SourceForge podcast. Get in touch with Lisa Pope:   LinkedIn  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Alexej Kinderknecht, President & Technical Director of MRU Instruments "Support is what we learned over the last couple of years," reflects Alexej Kinderknecht, President & Technical Director of MRU Instruments, emphasizing how technical innovation must be matched with exceptional customer service to truly transform manufacturing efficiency. In today's manufacturing landscape, companies face the dual challenge of optimizing their operations while meeting increasingly stringent environmental requirements. This intersection of efficiency and environmental responsibility demands precise, reliable emissions monitoring solutions that can deliver accurate data while being robust enough to handle the harsh conditions of industrial environments. Alex's journey with MRU Instruments spans over 16 years, starting as an intern in manufacturing before moving through R&D and service roles. His path to leadership was driven by a passion for efficiency and continuous improvement, eventually leading him to oversee US operations where he combines technical expertise with a deep understanding of customer needs. In This Episode The episode explores how precision-engineered analyzers are revolutionizing everything from home heating efficiency to industrial-scale emissions monitoring. Alex shares insights on balancing innovation with practical implementation, the critical importance of customer support in technical solutions, and why accuracy in emissions monitoring directly impacts both environmental compliance and operational costs. His perspective highlights how the right combination of technical excellence and customer support can transform environmental requirements from mere compliance issues into opportunities for significant cost savings and operational improvements. Topics The evolution of emissions monitoring technology from basic analysis to precision-engineered solutions that help optimize operational efficiency and reduce costs. The critical role of customer support and practical implementation in ensuring the successful adoption of new monitoring technologies. How accurate emissions monitoring can lead to significant cost savings by optimizing combustion processes and reducing unnecessary fuel consumption. The importance of balancing rapid response to urgent customer needs with long-term technology development and innovation. Strategies for implementing new monitoring technologies while ensuring both regulatory compliance and practical usability for customers. The impact of EPA regulations and environmental requirements on the development of new monitoring solutions and customer support needs. How starting as an intern and working through various roles provides valuable perspective for leading technical innovation and customer support. The relationship between accurate emissions monitoring, cost savings, and environmental compliance in modern manufacturing operations. The future of emissions monitoring technology and the increasing importance of support services in technical solution implementation. Building customer trust through reliable products and responsive support services in the specialized field of emissions monitoring. Get in touch with Alex Kinderknecht:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | Google Or search “Manufacturing the Future” wherever you listen to podcasts!  

Srinivas Suresh, Supply Chain Lead at Joby Aviation, brings a wealth of experience from tech giants like Tesla and Apple. He shares insights on creating innovative supply chains for groundbreaking technologies like electric aircraft. The conversation emphasizes the transformative power of data intelligence and the critical need for adaptable strategies in manufacturing. Suresh also highlights the potential of AI and robotics in reshaping processes, while discussing Joby’s ambitious vision for flying cars to revolutionize transportation.

In this conversation, Jim Crawford, President and CEO of Threat Tec and a former Army infantryman, reveals how his military background fuels his passion for manufacturing innovation in national security. He discusses the critical shift from offshore manufacturing to enhancing U.S. capabilities. Crawford emphasizes the power of collective innovation and the transformative potential of emerging technologies like AI and AR/VR. He also highlights the vital need for diverse leadership in manufacturing to tackle national challenges while inspiring future generations in STEM.

Meet Josh Roberts, Regional VP of Sales at Epicor “We have to invest in these robots to keep up with the demand. There's not enough people. And even if we did hire them, training them has become a challenge because we haven't been able to document our processes, our procedures, and have a standard training mechanism to onboard people.” Our very own Josh Roberts, Regional VP of Sales at Epicor, shared this quote from a customer’s story. What he found wasn't a story of automation replacing jobs, but rather one of transformation — a shop floor where robots handle the welding while former welders learn to program and manage the automation systems. The conversation highlights how manufacturers are finding success by focusing on fundamentals. In another example story, a Twin Cities manufacturer worked with Josh to unlock capabilities they already had but weren't utilizing. Through a simple training session, they discovered features that transformed their inventory management processes. Epicor was founded with a mission to partner with the world’s hardest-working businesses, providing them with the technology solutions needed to succeed. Over the years, we’ve evolved from a traditional software provider to a leader in business technology, serving over 23,000 customers worldwide. Josh’s journey at Epicor reflects this evolution; starting as a business development representative, he has spent over 15 years learning the intricacies of manufacturing and technology, ultimately rising to a leadership role where he drives innovation and customer success. In This Episode  Kerrie speaks with Josh Roberts about the critical intersection of technology and workforce development in manufacturing. They explore how companies can leverage automation and AI to address labor shortages while emphasizing the importance of reskilling employees. Tune in to gain valuable insights into the future of manufacturing and the role of technology in shaping a more efficient and competitive industry.  Topics The impact of workforce shortages on the manufacturing industry and the increasing reliance on automation and robotics to fill skill gaps.   Strategies for reskilling existing employees to adapt to new technologies and ensure they can effectively operate automated systems and machinery.   The importance of documenting processes and procedures to facilitate training and onboarding for new employees in a rapidly changing environment.   How AI and data-driven strategies are transforming manufacturing, enabling companies to make informed decisions and optimize operations for better efficiency.   Insights into the evolving landscape of manufacturing technology and the necessity for companies to stay ahead of trends to remain competitive.   The significance of fostering a culture of continuous learning and adaptation within organizations to keep pace with technological advancements.   Challenges faced by manufacturers in implementing new technologies and the importance of setting realistic expectations during the adoption process.   The benefits of leveraging customer feedback and insights to improve technology solutions and better meet the needs of manufacturing businesses.   The future of manufacturing, including potential growth areas and the evolving relationship between technology and workforce development in the industry.

Meet Kevin Thompson, Leadership Coach at Cambridge Air Solutions “Don’t lead if you can’t love,” says Kevin Thompson, Leadership Coach at Cambridge Air Solutions. True leadership is about enriching the lives of employees and fostering a culture of care and respect. By prioritizing people over profits, leaders can create an engaged workforce that drives success. Kevin highlights the disconnect often found in traditional leadership models, which tend to prioritize management over genuine human connection. Many organizations struggle with low employee engagement, high turnover rates, and a lack of innovation. Kevin believes that by shifting to a people-centric approach, companies can build stronger relationships with their employees, vendors, and customers. This transformation not only enhances workplace morale but also leads to improved productivity and even profitability. Cambridge Air Solutions was founded over 60 years ago as a second-generation family-owned business. The company is committed to creating better indoor environments through innovative heating and cooling solutions. Over the years, they have invested heavily in research and development, leading to the creation of energy-efficient products that benefit over 37,000 installations. Their journey reflects a dedication to continuous improvement and a strong focus on the people who make their success possible. In This Episode In this episode, Kerrie and Kevin dive into the importance of a people-first mindset in leadership. They explore practical strategies for fostering a culture of trust and collaboration, the role of vulnerability in leadership, and how these principles can lead to lasting organizational success. Tune in to discover how embracing a people-centric approach can revolutionize your leadership style and transform your organization!  Topics A people-centric approach in leadership and how it can transform workplace culture and employee engagement within manufacturing organizations. Strategies for building and sustaining strong relationships with employees, vendors, and customers to drive overall business success and satisfaction. The transition from traditional management styles to a coaching mindset, emphasizing vulnerability, trust, and authentic connections with team members. The impact of leadership behaviors on personal relationships, highlighting how improvements in workplace dynamics can enhance family and social interactions. The concept of "one you," where employees bring their whole selves to work, and how this affects workplace dynamics and productivity. The significance of gratitude and recognition in fostering a positive work environment, encouraging open communication and appreciation among team members. The role of continuous improvement and adaptability in leadership, particularly in navigating challenges and changes within the manufacturing industry. The balance between profitability and a people-first approach, illustrating how enriching lives can lead to natural business success and growth. The necessity of engaging employees' hearts, heads, and hands to create a fully committed workforce that contributes to organizational goals. The evolving expectations of workforce generations, emphasizing the need for leaders to adapt their styles to meet the demands of modern employees.  Resources Love Works by Joel Manby Joy, Inc. by Richard Sheridan Everybody Matters by Bob Chapman and Raj Sisodia Tugboat Institute Encouraging Leaders

Meet Christopher Seifert, Founder of Enabling Empowerment "The simplest trick is to stop telling people what to do,” says Christopher Seifert, Founder of Enabling Empowerment. Even when leaders don’t want to become micromanagers, sometimes they end up in the doom loop that leads them straight there. But there’s a solution — empowering teams to take ownership of their decisions rather than relying on top-down directives.  The pervasive issue of micromanagement in organizations not only stifles creativity and initiative but also leads to disengagement among employees. As Christopher points out, the human brain is not naturally wired to make decisions in complex, uncertain environments, and many professionals lack formal training in decision-making processes. This gap creates a significant barrier to effective leadership and team performance. Christopher's journey began in the U.S. Navy, where he learned the importance of empowering individuals to understand their roles in high-stakes environments. After transitioning to the civilian workforce, he applied these lessons in various leadership roles within manufacturing. Recognizing the need for a structured approach to decision-making, he founded Enabling Empowerment to help leaders transform their teams into independent, high-performing units. In This Episode In this episode, Christopher shares his insights on breaking free from micromanagement, the importance of empowering teams, and practical strategies for fostering a culture of accountability. Tune in to discover how you can enhance decision-making within your organization and drive meaningful change. Topics The significance of empowering teams to make decisions rather than relying on top-down directives from leadership to foster accountability and innovation.   Understanding the micromanagement doom loop and its impact on team performance, creativity, and employee engagement within organizations.   The value of formal training in decision-making processes for professionals, particularly in complex and uncertain environments like manufacturing.   Strategies for leaders to shift their mindset from micromanagement to empowerment for their teams, including encouraging recommendations instead of providing direct answers.   The role of cognitive biases in decision-making and how they can hinder effective leadership and team performance in organizations.   The connection between employee engagement and their ability to influence business outcomes through decision-making and accountability.   Practical advice for organizations looking to improve their decision-making capabilities and foster a culture of empowerment among employees.  Resources Chris’ book, Enabling Empowerment: A Leadership Playbook for Ending Micromanagement and Empowering Decision-Makers Templates and Tools page on Enabling Empowerment’s website for free resources

Meet David R. Brousell, VP & Executive Director of the Manufacturing Leadership Council In the latest episode of Manufacturing the Future, I speak with David R. Brousell, VP & Executive Director of the Manufacturing Leadership Council. David shares profound insights on the ongoing digital transformation in the manufacturing sector, stating, “What I think we've learned over the years is this is indeed the challenge and the opportunity before manufacturing companies. If they can take the evolving set of advanced technologies, leverage them, change their organizations, their cultures, and have the right kind of leadership in their organizations that adopt a digital-first mentality, they can progress, they can achieve new competitive advantages, they can really transform and reinvent manufacturing in their companies.” This quote encapsulates the essence of the challenges and opportunities that manufacturers face today.   The manufacturing industry is at a crossroads, grappling with rapid technological advancements and the need for cultural shifts within organizations. Many companies struggle to keep pace with the evolving landscape, often underestimating the importance of leadership and change management in their digital transformation journeys. David emphasizes that without a digital-first mentality and the right leadership, even the most advanced technologies will not yield the desired results. The challenge lies not just in adopting new tools but in fostering an environment that embraces change.   The Manufacturing Leadership Council was founded to address these challenges head-on. David recounts how the organization began as a response to the need for ongoing dialogue among manufacturing leaders about the convergence of IT and operational technologies. Over the years, it has evolved into a vital resource for manufacturers seeking to navigate the complexities of digital transformation, providing insights, research, and a platform for collaboration. In This Episode Kerrie and David explore the critical issues facing the manufacturing sector today, from leadership to technology adoption. David offers valuable insights on how to effectively drive change and innovation in your organization, ensuring a competitive edge in the ever-evolving manufacturing landscape.   Topics The convergence of IT and operational technologies and its impact on the manufacturing landscape, creating new opportunities for efficiency and innovation.   The importance of leadership in driving digital transformation, emphasizing the need for a digital-first mentality within manufacturing organizations.   The cultural shifts required for successful digital transformation, including fostering collaboration and empowering employees to make decisions.   The ongoing challenges manufacturers face in keeping up with rapidly evolving technologies and the necessity of adapting to these changes.   The significance of change management in digital transformation, highlighting the need for structured approaches and constant communication throughout the organization.   The role of the Manufacturing Leadership Council in providing resources, insights, and a platform for collaboration among manufacturing leaders.   Strategies for manufacturers to effectively leverage advanced technologies and integrate them into their existing operations for optimal results.   The critical issues agenda that guides the Manufacturing Leadership Council’s focus, including smart manufacturing, transformative technologies, and next-generation leadership.   Insights into the future of manufacturing, including the potential of AI and automation in enhancing operational efficiency and productivity.   The necessity for manufacturers to think big and develop a long-term vision for their digital transformation journeys, rather than focusing solely on incremental improvements.