Manufacturing the Future

Meet Lisa Pope, recently retired President and Chief Revenue Officer at Epicor "I think honestly the number one thing is to be client centric at all costs," says Lisa Pope, recently retired President and Chief Revenue Officer at Epicor, encapsulating the mentorship philosophy that has defined her remarkable 40-year career in software technology. Throughout leadership roles at industry giants including NCR, Oracle, QAD, Infor, and ultimately Epicor, Lisa has cultivated a leadership approach centered on empowering teams and maintaining unwavering customer focus. Today's technology leaders face unprecedented challenges in navigating digital transformation, particularly as artificial intelligence emerges as what Lisa calls the third wave of ERP evolution. After the Y2K and cloud computing revolutions, AI represents a critical inflection point where software providers must seamlessly integrate this technology into their core systems rather than treating it as an add-on. Companies failing to embrace this change risk falling behind competitors who leverage AI to enhance decision-making and operational efficiency. Lisa's career journey began unexpectedly when Triad Systems (later acquired by Epicor) recruited her after college, initially placing her in customer-facing roles that instilled a deep appreciation for client perspectives. This foundation guided her through multiple leadership positions across the industry, eventually bringing her full circle to Epicor where she helped drive the company's transformation into a billion-dollar cloud technology leader. Under her leadership, Epicor evolved from reactive customer relationships to deep collaborative partnerships, while simultaneously achieving double-digit revenue growth. In This Episode Lisa shares invaluable insights on strategic career planning, including the importance of thoughtful job transitions, the value of lateral moves for gaining broader experience, and practical advice for retirement planning. She discusses how mentorship and building diverse professional networks can accelerate career development, while emphasizing that the most sustainable path to organizational success lies in unwavering customer-centricity. For technology leaders navigating today's rapidly evolving landscape, Lisa's experience offers both practical guidance and inspirational perspectives on creating meaningful impact.   Topics The evolution of Lisa's 40-year career in software technology, from unexpected beginnings to leading a billion-dollar global enterprise at Epicor. Strategic approaches to career advancement, including the value of lateral moves to gain broader experience rather than always climbing upward. The importance of mentorship and building diverse professional networks beyond immediate colleagues to create career opportunities and support. How artificial intelligence represents the third wave of ERP transformation, following Y2K and cloud computing revolutions in enterprise software. Practical guidance for retirement planning, including developing a structured approach rather than focusing solely on age or financial milestones. The transformation of Epicor over eight years from siloed products to integrated solutions, with significant improvements in customer-centricity and financial performance. Evolution of customer relationships from reactive support to collaborative partnerships, with deeper engagement and value-focused interactions. Industry consolidation trends and cross-pollination between manufacturing, distribution, and retail sectors creating new competitive challenges. Work-life balance strategies that incorporate travel and personal interests throughout career development rather than deferring until retirement. Why unwavering customer centricity at all levels — from frontline staff through executive leadership to the board — remains the cornerstone of sustainable business success.  For more discussion about the future of AI in ERP, check out Arturo Buzzalino, Epicor Chief Innovation Officer, on the SourceForge podcast. Get in touch with Lisa Pope:   LinkedIn  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Alexej Kinderknecht, President & Technical Director of MRU Instruments "Support is what we learned over the last couple of years," reflects Alexej Kinderknecht, President & Technical Director of MRU Instruments, emphasizing how technical innovation must be matched with exceptional customer service to truly transform manufacturing efficiency. In today's manufacturing landscape, companies face the dual challenge of optimizing their operations while meeting increasingly stringent environmental requirements. This intersection of efficiency and environmental responsibility demands precise, reliable emissions monitoring solutions that can deliver accurate data while being robust enough to handle the harsh conditions of industrial environments. Alex's journey with MRU Instruments spans over 16 years, starting as an intern in manufacturing before moving through R&D and service roles. His path to leadership was driven by a passion for efficiency and continuous improvement, eventually leading him to oversee US operations where he combines technical expertise with a deep understanding of customer needs. In This Episode The episode explores how precision-engineered analyzers are revolutionizing everything from home heating efficiency to industrial-scale emissions monitoring. Alex shares insights on balancing innovation with practical implementation, the critical importance of customer support in technical solutions, and why accuracy in emissions monitoring directly impacts both environmental compliance and operational costs. His perspective highlights how the right combination of technical excellence and customer support can transform environmental requirements from mere compliance issues into opportunities for significant cost savings and operational improvements. Topics The evolution of emissions monitoring technology from basic analysis to precision-engineered solutions that help optimize operational efficiency and reduce costs. The critical role of customer support and practical implementation in ensuring the successful adoption of new monitoring technologies. How accurate emissions monitoring can lead to significant cost savings by optimizing combustion processes and reducing unnecessary fuel consumption. The importance of balancing rapid response to urgent customer needs with long-term technology development and innovation. Strategies for implementing new monitoring technologies while ensuring both regulatory compliance and practical usability for customers. The impact of EPA regulations and environmental requirements on the development of new monitoring solutions and customer support needs. How starting as an intern and working through various roles provides valuable perspective for leading technical innovation and customer support. The relationship between accurate emissions monitoring, cost savings, and environmental compliance in modern manufacturing operations. The future of emissions monitoring technology and the increasing importance of support services in technical solution implementation. Building customer trust through reliable products and responsive support services in the specialized field of emissions monitoring. Get in touch with Alex Kinderknecht:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | Google Or search “Manufacturing the Future” wherever you listen to podcasts!  

Srinivas Suresh, Supply Chain Lead at Joby Aviation, brings a wealth of experience from tech giants like Tesla and Apple. He shares insights on creating innovative supply chains for groundbreaking technologies like electric aircraft. The conversation emphasizes the transformative power of data intelligence and the critical need for adaptable strategies in manufacturing. Suresh also highlights the potential of AI and robotics in reshaping processes, while discussing Joby’s ambitious vision for flying cars to revolutionize transportation.

In this conversation, Jim Crawford, President and CEO of Threat Tec and a former Army infantryman, reveals how his military background fuels his passion for manufacturing innovation in national security. He discusses the critical shift from offshore manufacturing to enhancing U.S. capabilities. Crawford emphasizes the power of collective innovation and the transformative potential of emerging technologies like AI and AR/VR. He also highlights the vital need for diverse leadership in manufacturing to tackle national challenges while inspiring future generations in STEM.

Meet Josh Roberts, Regional VP of Sales at Epicor “We have to invest in these robots to keep up with the demand. There's not enough people. And even if we did hire them, training them has become a challenge because we haven't been able to document our processes, our procedures, and have a standard training mechanism to onboard people.” Our very own Josh Roberts, Regional VP of Sales at Epicor, shared this quote from a customer’s story. What he found wasn't a story of automation replacing jobs, but rather one of transformation — a shop floor where robots handle the welding while former welders learn to program and manage the automation systems. The conversation highlights how manufacturers are finding success by focusing on fundamentals. In another example story, a Twin Cities manufacturer worked with Josh to unlock capabilities they already had but weren't utilizing. Through a simple training session, they discovered features that transformed their inventory management processes. Epicor was founded with a mission to partner with the world’s hardest-working businesses, providing them with the technology solutions needed to succeed. Over the years, we’ve evolved from a traditional software provider to a leader in business technology, serving over 23,000 customers worldwide. Josh’s journey at Epicor reflects this evolution; starting as a business development representative, he has spent over 15 years learning the intricacies of manufacturing and technology, ultimately rising to a leadership role where he drives innovation and customer success. In This Episode  Kerrie speaks with Josh Roberts about the critical intersection of technology and workforce development in manufacturing. They explore how companies can leverage automation and AI to address labor shortages while emphasizing the importance of reskilling employees. Tune in to gain valuable insights into the future of manufacturing and the role of technology in shaping a more efficient and competitive industry.  Topics The impact of workforce shortages on the manufacturing industry and the increasing reliance on automation and robotics to fill skill gaps.   Strategies for reskilling existing employees to adapt to new technologies and ensure they can effectively operate automated systems and machinery.   The importance of documenting processes and procedures to facilitate training and onboarding for new employees in a rapidly changing environment.   How AI and data-driven strategies are transforming manufacturing, enabling companies to make informed decisions and optimize operations for better efficiency.   Insights into the evolving landscape of manufacturing technology and the necessity for companies to stay ahead of trends to remain competitive.   The significance of fostering a culture of continuous learning and adaptation within organizations to keep pace with technological advancements.   Challenges faced by manufacturers in implementing new technologies and the importance of setting realistic expectations during the adoption process.   The benefits of leveraging customer feedback and insights to improve technology solutions and better meet the needs of manufacturing businesses.   The future of manufacturing, including potential growth areas and the evolving relationship between technology and workforce development in the industry.

Meet Kevin Thompson, Leadership Coach at Cambridge Air Solutions “Don’t lead if you can’t love,” says Kevin Thompson, Leadership Coach at Cambridge Air Solutions. True leadership is about enriching the lives of employees and fostering a culture of care and respect. By prioritizing people over profits, leaders can create an engaged workforce that drives success. Kevin highlights the disconnect often found in traditional leadership models, which tend to prioritize management over genuine human connection. Many organizations struggle with low employee engagement, high turnover rates, and a lack of innovation. Kevin believes that by shifting to a people-centric approach, companies can build stronger relationships with their employees, vendors, and customers. This transformation not only enhances workplace morale but also leads to improved productivity and even profitability. Cambridge Air Solutions was founded over 60 years ago as a second-generation family-owned business. The company is committed to creating better indoor environments through innovative heating and cooling solutions. Over the years, they have invested heavily in research and development, leading to the creation of energy-efficient products that benefit over 37,000 installations. Their journey reflects a dedication to continuous improvement and a strong focus on the people who make their success possible. In This Episode In this episode, Kerrie and Kevin dive into the importance of a people-first mindset in leadership. They explore practical strategies for fostering a culture of trust and collaboration, the role of vulnerability in leadership, and how these principles can lead to lasting organizational success. Tune in to discover how embracing a people-centric approach can revolutionize your leadership style and transform your organization!  Topics A people-centric approach in leadership and how it can transform workplace culture and employee engagement within manufacturing organizations. Strategies for building and sustaining strong relationships with employees, vendors, and customers to drive overall business success and satisfaction. The transition from traditional management styles to a coaching mindset, emphasizing vulnerability, trust, and authentic connections with team members. The impact of leadership behaviors on personal relationships, highlighting how improvements in workplace dynamics can enhance family and social interactions. The concept of "one you," where employees bring their whole selves to work, and how this affects workplace dynamics and productivity. The significance of gratitude and recognition in fostering a positive work environment, encouraging open communication and appreciation among team members. The role of continuous improvement and adaptability in leadership, particularly in navigating challenges and changes within the manufacturing industry. The balance between profitability and a people-first approach, illustrating how enriching lives can lead to natural business success and growth. The necessity of engaging employees' hearts, heads, and hands to create a fully committed workforce that contributes to organizational goals. The evolving expectations of workforce generations, emphasizing the need for leaders to adapt their styles to meet the demands of modern employees.  Resources Love Works by Joel Manby Joy, Inc. by Richard Sheridan Everybody Matters by Bob Chapman and Raj Sisodia Tugboat Institute Encouraging Leaders

Meet Christopher Seifert, Founder of Enabling Empowerment "The simplest trick is to stop telling people what to do,” says Christopher Seifert, Founder of Enabling Empowerment. Even when leaders don’t want to become micromanagers, sometimes they end up in the doom loop that leads them straight there. But there’s a solution — empowering teams to take ownership of their decisions rather than relying on top-down directives.  The pervasive issue of micromanagement in organizations not only stifles creativity and initiative but also leads to disengagement among employees. As Christopher points out, the human brain is not naturally wired to make decisions in complex, uncertain environments, and many professionals lack formal training in decision-making processes. This gap creates a significant barrier to effective leadership and team performance. Christopher's journey began in the U.S. Navy, where he learned the importance of empowering individuals to understand their roles in high-stakes environments. After transitioning to the civilian workforce, he applied these lessons in various leadership roles within manufacturing. Recognizing the need for a structured approach to decision-making, he founded Enabling Empowerment to help leaders transform their teams into independent, high-performing units. In This Episode In this episode, Christopher shares his insights on breaking free from micromanagement, the importance of empowering teams, and practical strategies for fostering a culture of accountability. Tune in to discover how you can enhance decision-making within your organization and drive meaningful change. Topics The significance of empowering teams to make decisions rather than relying on top-down directives from leadership to foster accountability and innovation.   Understanding the micromanagement doom loop and its impact on team performance, creativity, and employee engagement within organizations.   The value of formal training in decision-making processes for professionals, particularly in complex and uncertain environments like manufacturing.   Strategies for leaders to shift their mindset from micromanagement to empowerment for their teams, including encouraging recommendations instead of providing direct answers.   The role of cognitive biases in decision-making and how they can hinder effective leadership and team performance in organizations.   The connection between employee engagement and their ability to influence business outcomes through decision-making and accountability.   Practical advice for organizations looking to improve their decision-making capabilities and foster a culture of empowerment among employees.  Resources Chris’ book, Enabling Empowerment: A Leadership Playbook for Ending Micromanagement and Empowering Decision-Makers Templates and Tools page on Enabling Empowerment’s website for free resources

Meet David R. Brousell, VP & Executive Director of the Manufacturing Leadership Council In the latest episode of Manufacturing the Future, I speak with David R. Brousell, VP & Executive Director of the Manufacturing Leadership Council. David shares profound insights on the ongoing digital transformation in the manufacturing sector, stating, “What I think we've learned over the years is this is indeed the challenge and the opportunity before manufacturing companies. If they can take the evolving set of advanced technologies, leverage them, change their organizations, their cultures, and have the right kind of leadership in their organizations that adopt a digital-first mentality, they can progress, they can achieve new competitive advantages, they can really transform and reinvent manufacturing in their companies.” This quote encapsulates the essence of the challenges and opportunities that manufacturers face today.   The manufacturing industry is at a crossroads, grappling with rapid technological advancements and the need for cultural shifts within organizations. Many companies struggle to keep pace with the evolving landscape, often underestimating the importance of leadership and change management in their digital transformation journeys. David emphasizes that without a digital-first mentality and the right leadership, even the most advanced technologies will not yield the desired results. The challenge lies not just in adopting new tools but in fostering an environment that embraces change.   The Manufacturing Leadership Council was founded to address these challenges head-on. David recounts how the organization began as a response to the need for ongoing dialogue among manufacturing leaders about the convergence of IT and operational technologies. Over the years, it has evolved into a vital resource for manufacturers seeking to navigate the complexities of digital transformation, providing insights, research, and a platform for collaboration. In This Episode Kerrie and David explore the critical issues facing the manufacturing sector today, from leadership to technology adoption. David offers valuable insights on how to effectively drive change and innovation in your organization, ensuring a competitive edge in the ever-evolving manufacturing landscape.   Topics The convergence of IT and operational technologies and its impact on the manufacturing landscape, creating new opportunities for efficiency and innovation.   The importance of leadership in driving digital transformation, emphasizing the need for a digital-first mentality within manufacturing organizations.   The cultural shifts required for successful digital transformation, including fostering collaboration and empowering employees to make decisions.   The ongoing challenges manufacturers face in keeping up with rapidly evolving technologies and the necessity of adapting to these changes.   The significance of change management in digital transformation, highlighting the need for structured approaches and constant communication throughout the organization.   The role of the Manufacturing Leadership Council in providing resources, insights, and a platform for collaboration among manufacturing leaders.   Strategies for manufacturers to effectively leverage advanced technologies and integrate them into their existing operations for optimal results.   The critical issues agenda that guides the Manufacturing Leadership Council’s focus, including smart manufacturing, transformative technologies, and next-generation leadership.   Insights into the future of manufacturing, including the potential of AI and automation in enhancing operational efficiency and productivity.   The necessity for manufacturers to think big and develop a long-term vision for their digital transformation journeys, rather than focusing solely on incremental improvements.   

Kiva Allgood, Head of Centre for Advanced Manufacturing & Supply Chains at the World Economic Forum, and Jennelle McGrath, CEO of MarketVeep, dive into crucial topics impacting the manufacturing industry. They discuss the significant morale gap between management and workers and the importance of effective communication for workplace engagement. Their insights on embracing technology highlight strategies for digital transformation, balancing sustainability, and fostering collaboration to drive growth in a rapidly evolving sector.

Meet Luke Hampton, Head of Supply Chain at the Society of Motor Manufacturers and Traders In our special episode of Manufacturing the Future: Supply Chain Insights, Luke Hampton, Head of Supply Chain at the Society of Motor Manufacturers and Traders (SMMT), shared a powerful insight: “The future is not certain,” he says, referring to the pressing need for unity among automotive stakeholders as they face unprecedented changes in technology, regulation, and consumer demand.  “Trade associations as an organization type are really fantastic to work with in that space because they provide you with that touch point, that regular opportunity to engage with the rest of the industry, to hear what the latest is, to understand what that future may look like.” The automotive industry is currently grappling with a seismic shift toward EVs and digital transformation. As companies strive to meet new regulatory mandates, such as the zero-emission vehicle targets, they face significant challenges in adapting their supply chains and production processes. Additionally, the lingering effects of Brexit and the COVID-19 pandemic have disrupted traditional operations, leading to increased costs and uncertainty. Luke and the SMMT are dedicated to providing guidance and support to manufacturers, helping them navigate these complexities and seize opportunities for innovation and growth. Founded in 1902, the Society of Motor Manufacturers and Traders (SMMT) has evolved alongside the automotive industry, serving as a vital trade association for UK manufacturers. Over the years, SMMT has played a crucial role in advocating for the sector, providing market intelligence, and facilitating collaboration among stakeholders. Luke Hampton's leadership has been instrumental in steering key initiatives, including research on Brexit implications and the launch of programs to support the industry post-COVID. The organization continues to adapt and respond to the changing landscape, ensuring its members are well-equipped for the future. In This Episode In this special episode of Manufacturing the Future: Supply Chain Insights, Kerry speaks with Luke Hampton about the transformative changes facing the automotive industry. They discuss the impact of digital technologies, including the role of AI and data analytics in enhancing supply chain efficiency. Additionally, he discusses the necessity of collaboration among industry stakeholders and regulatory bodies to achieve sustainability goals and navigate the evolving landscape of the automotive sector. Luke shares insights on how SMMT is helping members navigate the transition to EVs and overcome the challenges posed by recent global events.  Topics How Brexit has affected the automotive supply chain, creating challenges and opportunities for manufacturers in the UK and beyond. SMMT's initiatives to support the automotive industry in recovering from the disruptions caused by the COVID-19 pandemic. The growing demand for electric vehicles and the industry's need to adapt to new regulatory requirements and consumer preferences. The role of digital technologies, including AI and data analytics, is explored as essential tools for enhancing supply chain efficiency and product development. The rising costs in the automotive sector and the importance of finding ways to manage expenses while maintaining competitiveness. How the automotive industry is working towards sustainability targets, including net-zero emissions and the integration of eco-friendly practices. The significance of collaboration within the automotive industry and with other sectors to drive innovation and share best practices. The importance of providing market intelligence and foresight to SMMT members as a means to navigate industry challenges effectively.