The Remote Work Tribe Podcast

In this episode of the Remote Work Tribe podcast, we chat with Rachel Mazza, integrator at Copy Chief. The Copy Chief Community is a membership community where business owners, direct response marketers, and copywriters come together for expert feedback on their copy, exclusive training, and opportunities to connect and work with other professionals.In this episode, Rachel generously shares the accountability chart and EOS they use for Copy Chief and how it has streamlined their processes. Episode timestamps:What is Copy Chief? (0:30)How has Copy Chief grown so quickly? (1:10) How to transition from a small team to a 20+ team. (2:10)How does the accountability chart work? (4:19)Example of one of the roles Rachel hired recently and the team impact? (6:10)How the individual success metrics work in the accountability chart. (8:10)Strategies to align the team. (10:36)What is the Entrepreneurial Operating System? (12:47)How did they arrive at the EOS, and how do they align the team? (14:22)How does the people puzzle work at Copy Chief? (16:54)Antivalues at Copy Chief. (20:59)How Rachel went from being a creative lead to becoming an integrator? 22:30Tools and books that have helped her level up on her role? (24:49)How does she strengthen company culture? (26:40)How to balance the employee/contractor scenario? (28:23)Transitioning from a contractor role to an employee role (31:39)Lightning round questions. (33:00)We hope you enjoy it!Links mentioned on the podcastrachelmazza.comTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Johnathan Solorzano, founder at Solo Media Group. Together with a team of web developers, Johnathan helps creative teams and marketing agencies deliver extraordinary results to their clients. Episode timestamps:What is Johnathan working on today? (0:35)His perspective regarding Upwork (1:05)How did he create initial traction, and how did he use Loom for it? (2:16)How to scale a team? (3:55)How is his team structured? (6:11)How to foster a healthy culture in your team? (7:19)How to hire managers? (8:23)Processes that allow him to scale. (9:24)What does he use to document processes and create a knowledge base? (12:01)How does he facilitate team collaboration? (13:27) Strategies to facilitate communication in the Covid scenario. (15:19)What is the most surprising thing he has learned as a leader? (16:55) Traits he looks for when hiring. (18:42)How has he learned to level up as a leader? (26:10)Lightning round questions. (27:55)We hope you enjoy it!Links mentioned on the podcasttwitter.com/john3sssolomediagroup.coTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Michael Keenan, owner of Caravan Digital. Eagan helps brands grow their traffic and sales through Google Ads (Search, Shopping, Display & YouTube), paid social (Facebook & Instagram Ads) and email automation through Klaviyo.Episode timestamps:What is Eagan working on today? (0:35)What led him to create courses? (1:00)How was his process transitioning to e-commerce? (4:05)How did he motivate his team in this transition? (7:20)How does he build a healthy internal culture? (9:45)Advantages and disadvantages of hiring college grads. (13:10)Example of a challenging managerial experience. (15:25)Top note in his book of wisdom. (18:20)Introverts vs. extroverts as leaders (19:20)Jessica’s perception on introverts vs. extroverts in marketing sales roles (21:40)How to train the team to face clients professionally? (23:50)What’s one piece of advice he would say to his past self as a manager? (27:50)Lightning round questions. (29:40)We hope you enjoy it!Links mentioned on the podcastcaravandigital.comeagan@caravandigital.comtwitter.com/obkommyTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Michael Keenan, SaaS Content & SEO professional and Co-founder of Peak Freelance. Michael is a B2B SaaS content strategist with vast experience with massive brands such as Shopify, ManyChat, HelpScout, Segment, Aura, WorkRamp, Silvertrac, and more.Episode timestamps:What is Michael working on today? (0:35)What does his typical day look like? (1:10)Differences between solopreneur and agency life. (6:35)What are the things you learned in an agency that makes sense for solopreneurs? (11:05)What is Michael’s approach towards communication? (13:45)What is the story behind Peak Freelance? (15:45)Strategies to lead the Peak Freelance community. (19:00)How to lead a community of professionals that can potentially become competitors down the line. (21:45)The most surprising things Michael has learned at Peak Freelance. (24:30)What is something that the industry should stop doing? (30:00)Lightning round questions. (34:20)We hope you enjoy it!Links mentioned on the podcasttwitter.com/upmostmikelinkedin.com/in/michaelakeenanpeakfreelance.comTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Jared Kleinert, Co-Founder/CEO of Offsite. Jared generously shares with us some of the nuances of hosting a successful offsite such as:Being intentional about the retreat.Understanding the importance of the venue as an experiential setting.How to take advantage of team retreats and increase their ROIWhen to plan for an international vs a domestic retreatAnd much more.Episode timestamps:What is Jared working on today? (0:35)What was the inspiration for starting Offsite? (1:50)What makes a great venue for a team offsite? (4:45)What should companies think about when they are planning their offsite (7:30)  How to balance “business as usual” presentations vs. experiential cultural activities in offsites? (12:12)What are some of the best icebreakers and experiences for company retreats? (16:10)Do you recommend running activities outside the venue or should be centralized? (19:10)Tools or resources to help you plan your team retreat. (21:10)Strategies to make a hybrid retreat exclusive. (22:50)Domestic vs.international retreats. (27:20)Lightning round questions. (30:45)We hope you enjoy it!Links mentioned on the podcastJoinoffsite.comjared@joinoffsite.comlinkedin.com/in/jaredkleinertTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Kimberly Bringas, LDP lead at Drizly.Kimberly has a strong people operations background (Ops --> HR --> Leadership Development) with over a decade of experience in Tech. This episode talks about strategic team building, innovative people processes, distributed team communication practices, sustainable culture development, and leadership coaching, among many others.Timestamps.What is Kimberly working on today? (0:35)What makes a great remote-first leader? (1:35)How can a leader adapt 1-1 conversations to remote settings? (4:15)Tools and tips to run remote 1-1 weekly conversations (8:15)  Who should own the agenda, the direct report, or the manager? (12:10)The connector manager model. (13:30)Tools or training that people managers find helpful? (15:10)How to build a culture to encourage team members to grow? (11:40)Strategies to better lead asynchronously. (22:10)Most common mistakes people managers tend to make. (25:20)Helpful books, courses, and resources for first-time people managers. (29:45)Lightning round questions. (32:00)We hope you enjoy it!Links mentioned on the podcastLinkedin.com/in/kimberlybringasTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Eman Zabi, founder at Terrain.io. Among many subjects, we discuss her experience moving from a copywriting agency business to a SaaS mindset, what it takes to build and inspire great teams, and the advantages of no-code and low-code tools to create apps. Timestamps.What is Eman working on today? (0:35)What inspired her to create Terrain? (1:35)Training for teams at Terrain? (4:15)How to find generalists for your team and the thought process behind it? (6:30)Questions she asks during interviews to find out if people are passionate about their lives and work? (8:30)How to build a culture to encourage team members to grow? (11:40)How does Eman ensure people are collaborating on her team? (13:45)Her approach towards meeting and asynchronous communication? (15:40)How does she manage a service business together with a software business? (17:15)How to learn to delegate? (19:10)Mindset shift from running an agency to running a SaaS. (22:16)Advantages of no-code and low-code to create apps. (25:50)How to decide what should be the next features for Terrain. (27:50)How being a copywriter has impacted her journey as a developer. (29:00)How to get past imposter syndrome. (30:10)Lightning round questions. (33:00)We hope you enjoy it!Links mentioned on the podcastterrain.iotwitter.com/eman_zabiTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Tommy Walker, founder at The Content Studio. Among many subjects, we discuss the critical elements required to build a successful remote content team, the pros and cons of hiring in-house vs. freelancers, some of the most common mistakes new writers make, and much more. Timestamps.What is Tommy working on today? (0:35)How is The Content Studio team structured? (1:10)When does it make sense to hire in-house, and when does it make sense to hire freelancers? (2:10)How does the onboarding process work at The Content Studio? (5:30)How to get freelancers to want to work in-house? (8:15)How to build a culture that combines asynchronous and synchronous work effectively? (9:15)What are some ways to align teams of both in-house and freelancers? (12:45)The skills he looks for when hiring writers at The Content Studio? (17:00)What are some of the most common mistakes that writers make (20:55)The synergy between certain professions and proper blog writing (24:50)Lightning round questions. (27:50)We hope you enjoy it!Links mentioned on the podcastthecontentstudio.comtwitter.com/tommyismynameTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Jesse Hanley, founder of Bento, which helps eCommerce and SaaS brands drive more sales with super-targeted, highly relevant email, SMS, and conversational marketing campaigns. In this talk we discuss how to use Discord as a customer success channel, what it takes to run asynchronous teams, and how to grow by asking others for help.Timestamps.What is Jesse working on today? (0:35)How is Bento’s team structured? (1:29)Running product support on Discord? (3:49)Advantages of running support and building communities on Discord? (8:10)How to set up Discord as the main support channel? (11:25)How to build team collaboration within Discord and the importance of Async communication? (13:05)Processes to onboard new employees in an asynchronous culture? (15:45)Mindset shifts from an agency to a SaaS company. (18:25)The importance of openness and transparency. (22:15)How to use Discord bots for tracking team performance? (23:30)Strategies for prioritizing customer requests on Discord. (26:00)How did he come up with the idea of Bento? (28:30)Lightning round questions. (30:50)We hope you enjoy it!Links mentioned on the podcastBentonow.com twitter.com/jessethanleyTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Remote Work Tribe podcast, we chat with Andy Cabasso, co-founder of Postaga, a new all-in-one platform for link building and email outreach. He is also the co-founder of Offsprout, an app that helps web design agencies build websites for their clients more efficiently, using white-label website building tools. As a serial entrepreneur he shares a lot of valuable information about remote teams, onboarding, and remote-first culture.How did Andy start Postaga? (1:40)How is Postaga’s team structured? (2:50)How to grow your team and maintain a great culture? (4:10)Where to host your onboarding training, and how does the process work in general at Postaga? (7:50)How does Andy structure his onboarding and SOP courses? (9:50)How long does it take a new hire to feel acclimated to the role? (11:55)How to balance asynchronous and synchronous culture? (14:35)Hiring asynchronous-first talent. (17:05)What makes a good test project? (19:45)How to build team culture across time zones asynchronously? (22:25)Managing watercooler conversations on slack. (24:40)Mindset shift from an agency business to a high-growth SaaS. (26:00)False assumptions about the SaaS industry. (27:50)How does Andy structure customer support/success today? (39:00)Intercom and how customer success can be done better. (32:40)Lightning round questions. (35:20)We hope you enjoy it!Links mentioned on the podcastPostaga.com - Be sure to use the coupon code podcast50 for 50% off for three months.linkedin.com/in/andrewcabasso/twitter.com/andycabassoBook - Traction - by Gino WickmanTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.