On this episode of the Remote Work Tribe podcast, we are chatting with Amar Ghose, CEO of ZenMaid. ZenMaid is contract management software specifically for maid services that helps to manage, run, and grow the business.On this episode, Amar gladly shares lots of insight from his career as an entrepreneur. We discuss: Key systems and processes to manage day to day operations. How to coach and identify your team’s strengths to grow the business. What are some of the strategies to foster team culture?Meetings - Async vs Live.Tools and tips that help asynchronous collaboration.Structuring operations around your weaknesses as a leader.Essential books and podcasts that were crucial for Amar as a leader.Introverts and extroverts as leaders.How to cultivate leadership and autonomy.How to manage experiments and ideas in collaborative teams.Lightning round questions.We hope you enjoy it!Links mentioned on the podcastTheamaricandream.comtwitter.com/itsjustamarTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

On this episode of the Remote Work Tribe podcast, we are chatting with Jackie Dana who is a writer and editor and business owner at Watercolor Moon. Her clients include Namecheap, ad-hoc clients, and, on top of that she is currently writing a novel series and fiction writing on https://storycauldron.substack.com/. She also has lots of experience editing, blogging, content management, and leading writing teams.In this episode, we discuss:A life in the day of a night owl business owner. (2:00)Asynchronous communications to lead remote teams (4:30)When to have synchronous and asynchronous communications with your team. (7:34)The skills an ideal writer should have. (9:46)Systems and processes that are essential to work with a writing team. (12:40)Mistakes to avoid as a writing team lead (15:50)How to convince internal stakeholders to adopt new tools (19:00)Google docs and other tools to manage docs (22:00)What does her process look like when writing fiction and nonfiction (25:10)The process of revising novels (28:30)Dripping out a book via substack (31:00)Lighting round questions (33:30)We hope you enjoy it!Links mentioned on the podcastjackiedana.comstorycauldron.substack.com/watercolormoon.com/Theremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

On this episode of the Remote Work Tribe podcast, we are chatting with Devin Bramhall, who is the CEO at Animalz.In this episode, we discuss: What a CEO does is and how it can shift to match the rhythm of the org. How to manage teams through the pandemic crisis. Communication styles and leadership (asynchronous vs. synchronous).How to encourage your team to provide candid feedback in a remote company. Diversity at Animalz.Changes in the hiring process for diversity.How to manage team dynamics given the way the company scales (2020 to 2021). How to develop a healthy culture when growing the business.How to lead team meetings to make sure people feel included.Lighting round questions.Devin also shares some of the lessons she has learned from leading a world-class content team at Animalz and how her role evolves to match the company's growth and the many unpredictable external factors. She also teaches us how to become better leaders by simply asking and listening to the people we work with and shares a book that has profoundly helped her lead through tough pandemic times. We hope you enjoy it!Links mentioned on the podcastlinkedin.com/in/devinbramhall/twitter.com/devinemilyThe Tao of LeadershipTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

On this episode of the Remote Work Tribe podcast, we are chatting with Mat Patterson who is the Customer Service Evangelist at Help Scout. Mat truly believes that great customer service comes out of a culture of valuing customers and the customer service team. If your team is happy, and your customers are happy, revenue will follow. In this episode, we discuss: What is humanity’s oldest complaint and what it says about customer service. (1:40)Mindset shift in the customer service industry in remote times. (03:30)How to collaborate in remote work settings. (05:40)When to have synchronous and asynchronous communications with your team. (9:42)Best practices to become better working remotely. (12:00)How to build comradery in remote work settings. (15:20)Benefits from on-site retreats in remote teams. (17:20)Things we should start or stop doing in the customer service industry. (19:50)Lighting round questions. (22:00)We hope you enjoy it!Links mentioned on the podcastlinkedin.com/in/mathewpattersonhelpscout.com/blog/https://twitter.com/mrpattoTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

On this episode of the Remote Work Tribe podcast, we are chatting with Amy Vernon, who is the Director of Brand and Digital Strategy at Kaiju Capital Management.In this episode, we discuss: How to lead a remote team that is distributed all over the world.Strategies to lead teams in multicultural settings.Introverts and Extroverts as leaders.Managing communities in the Cryptospace.How to manage negative members in a community.What could be the direction of blockchain and cryptocurrencies in the next couple of years? Amy’s opinion towards NFTs.Lightning round questions.Amy also generously shares some of the key strategies and tactics she applies while managing fully distributed teams across several timezones. This is a particularly insightful episode with a multidisciplinary digital strategist and leader, a true multi-potential professional, or as she calls herself - “A Digital Swiss Army Knife.” We hope you enjoy it!Links mentioned on the podcastlinkedin.com/in/amyvernon/Twitter.com/AmyVernonTheremoteworktribe.comnewsletter.theremotetribe.comjessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

On this episode of the Remote Work Tribe podcast, we are chatting with Jennifer Sable Lopez, who is the Senior Director, Community & Advocacy at OutSystems.On this episode, we discuss: How to motivate teammates to experiment and develop new initiatives.How to run better meetings across timezones.How to build a culture that is effective in fully distributed teams.Some of the best tools to work and collaborate asynchronously.And, how to give constructive feedback in a healthy and productive way.Jennifer also generously shares some high-level management lessons, and concepts that have helped her become a remarkable professional by combining her passions for community, development, and leadership.We hope you enjoy it! Hosted on Acast. See acast.com/privacy for more information.

On this episode of the Remote Work Tribe podcast, we are chatting with Blaise Grimes-Viort, who is an online community expert and has been working and leading remote teams for two decades.  In this episode, we discuss: How to communicate effectively as a leader.What it takes to build online communities.How to hire community and social media managers.And the secret to balance communities of extroverts and introverts.Blaise also generously shares some books, resources, and concepts that have helped him in the community building space for almost two decades.We hope you enjoy it!Links mentioned on the podcastlinkedin.com/in/blaisegrimesviortblaisegv.comnewsletter.theremoteworktribe.comtheremotetribe.comjessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

The Remote Work Tribe Podcast is the show where remote managers learn from other remote workers how to lead fully distributed teams. Whether if you are an authority or new to remote work, we promise high-quality insightful content with actionable tips to level up your management skills.  Hosted on Acast. See acast.com/privacy for more information.