CXOTalk

#DigitalTransformation #Diversity #Inclusion #TMobileDigital transformation is the reinvention of businesses around digital, which has increased the importance of digital across every aspect of the business. And it's driven by customer expectations that are enabled by technology.But how can digital transformation address issues around diversity, equity, and inclusion? The questions of who gets access and inclusion are central to DE&I, but more broadly to the success of any transformation.In this episode, the Chief Digital Officer at T-Mobile, Marcus East, returns to CXOTalk to share his thoughts.The conversation includes these topics:-- What is digital transformation at T-Mobile?-- Role of culture in digital transformation-- Digital transformation and customer success-- Diversity and product development-- How does T-Mobile measure the success of digital transformation?-- How is T-Mobile trying to close the digital divide?-- How to make digital transformation inclusive?-- How can companies hire diverse people?-- How can companies improve the talent pipeline for women and people of color?-- Why are diversity and inclusion important to digital transformation?Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-inclusion-diversitySubscribe to our newsletter: https://www.cxotalk.com/subscribeMarcus East has spent one half of his career working for top technology companies building world-class technology -- Apple, Google & IBM -- and the other half helping brands to harness the power of technology to drive business value — including Comic Relief, Marks and Spencer, National Geographic and T-Mobile.

#CIO #CFO #Chief Financial Officer #Chief Information OfficerThe relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. As the focus on digital initiatives continues to expand, CIO / CFO collaboration has become increasingly important.An effective CIO / CFO partnership enables organizations to transform outdated processes, drive top-line growth through innovation, and support change initiatives faster than ever before.We spoke with Deloitte’s Bill Briggs about joint research with Workday on topics related to the CIO / CFO relationship.The conversation includes these topics:-- About the CIO / CFO research partnership with Workday-- Why is the CIO / CFO relationship strategic?-- Digital transformation and the CIO / CFO relationship-- What is a “progressive CIO”?-- Characteristics of highly innovative Chief Information Officers-- Innovation investment and the CIO-- How can CIOs and CFOs work together effectively?-- Challenges in the CIO / CFO relationshipRead the complete transcript: https://www.cxotalk.com/episode/how-manage-cio-cfo-relationshipSubscribe to our newsletter: https://www.cxotalk.com/subscribeBill Briggs is the Chief Technology Officer for Deloitte Consulting LLP, former global lead of Deloitte Digital, and a Director in the US technology practice. As CTO, Bill is responsible for helping to define the vision for Deloitte's technology services, identifying and communicating technology trends affecting clients’ businesses, and shaping the strategy for Deloitte’s emerging services and offerings.

#WomenInTech #GirlsInTech #GirlsWhoCodeThe gender gap in the tech industry is well documented. But why exactly are there so few women in technology? And how can we encourage more girls and women to become involved with technology and STEM (science, technology, engineering, and math)? Importantly, what can companies do to encourage the success of women in their organizations?The CEO of Girls Who Code, Dr. Tarika Barrett, shares advice for organizations to close the gender gap in technology.The conversation includes these topics:-- About Girls Who Code and Dr. Tarika Barrett-- Challenges facing women in technology-- Importance of diversity in business-- The female talent pipeline in STEM fields and technology-- Challenges facing adult women in tech-- Mentorship and role models for girls in tech-- How to solve the challenges facing women and girls in technology?Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/girls-tech-how-close-gender-gapDr. Tarika Barrett is the CEO of Girls Who Code, an international non-profit organization working to close the gender gap in technology by inspiring, educating, and equipping young women with the computing skills to pursue 21st-century opportunities. Tarika has served on the boards of CSforALL, Eskolta, and McGraw Hill, a leading learning science company creating world-class educational content and providing best-in-class digital platforms for learners and educators. She also sits on AT&T's Accelerator Advisory Board and received the New York University's Steinhardt School Dorothy Height Distinguished Alumni Achievement Award.

#NPS #NetPromoterScore #CustomerLoyaltyBrand loyalty is a key to business growth, and one of the most important metrics for evaluating customer satisfaction is the Net Promoter Score (NPS) developed by Fred Reichheld. Unfortunately, many brands use NPS incorrectly without relying on NPS best practices.Today’s guest is Mr. Fred Reichheld, who shares with us how to use the Net Promoter System to drive loyalty and increase the amount of money customers spend through the entire customer journey.Read the full transcript: https://www.cxotalk.com/episode/what-net-promoter-score-how-use-it-nps-creatorSubscribe: https://www.cxotalk.com/subscribeThe conversation includes these topics:-- What is the Net Promoter System (NPS)?-- What is the foundation of customer loyalty?-- What is NPS?-- How to use NPS properly?-- What is the Earned Growth metric?-- Can NPS be used with internal stakeholders and internal customers?-- Is transactional NPS a useful metric?-- How to apply NPS results to improve customer loyalty?-- How important are the verbatim comments when using NPS scores?-- What is the future of the Net Promoter System?Fred Reichheld is the creator of the Net Promoter® system of management, the founder of Bain & Company's Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. According to The New York Times, “[He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty. His latest book is called Winning on Purpose.

#purpose #chro #hr #chipotle How can organizations create high-performance cultures that empower employees to succeed based on authentic purpose? Chipotle Mexican Grill (CMG) has taken on this challenge by making company culture, inclusion, and diversity foundational for its business. As a result, the brand that was once in crisis is now one of the most successful restaurant companies in the world.We speak with the company's Chief Diversity, Inclusion and People Officer, Marissa Andrada, about leading a workforce of 100,000 employees based on mission and purpose in 2022. It’s a story of human resources leadership and workforce management based on principles of diversity, equity, and inclusion (DE&I).Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript and watch more videos: https://www.cxotalk.com/episode/purpose-driven-workforce-2022-chipotle-chroThe conversation includes these topics:-- Human resources (HR) priorities at Chipotle Mexican Grill-- What does “purpose-driven” mean for Chipotle HR?-- What is the employee workforce culture at Chipotle?-- How does Chipotle create its culture?-- What is the role of consistency in creating a culture?-- Role of information technology (IT) and human resources (HR) at Chipotle?-- How does Chipotle make investment decisions and purpose-driven trade-offs?Marissa Andrada joined Chipotle Mexican Grill in April 2018 as the brand’s first Chief People Officer. The role has since been formalized and evolved into the Chief Diversity, Inclusion and People Officer for Chipotle, bringing the brand’s purpose, To Cultivate a Better World, to life through its people.Prior to joining Chipotle, she was the Senior Vice President of Human Resources & Chief Resources Officer at Kate Spade & Company and Senior Vice President of Partner Resources for Starbucks Coffee Company. Prior to Starbucks, she served as Senior Vice President of Human Resources at GameStop Corporation and Head of Human Resources at Red Bull North America.

Data and analytics should be a core competence for every Chief Information Officer and Information Technology organization. Given the business, technical, and cultural challenges of using data to make informed business decisions, it’s no surprise that data science and analytics are hard.So, how do you make your enterprise data and analytics program a success? Bruno Aziza, head of data and analytics for Google Cloud, explains his approach with valuable lessons based on practical experience.The conversation includes these topics:-- CIO Strategy: How to Lead Enterprise Data and Analytics?-- How to choose a meaningful data problem?-- How important is data infrastructure?-- What is a data mesh?-- How can small organizations take advantage of data and analytics?-- Should the CIO own data and analytics?-- Chief financial officer as the data owner?-- Chief Digital Officer as the data owner?-- Value of low-code and no-code products to CIOs?Bruno Aziza is head of data and analytics for Google Cloud. He specializes in scaling businesses & turning them into global leaders. He helped launch Alpine Data Labs (bought by Tibco), AppStream (bought by Symantec), SiSense (bought Periscope Data) & AtScale. He was at Business Objects when they went IPO (after acquiring Acta & Crystal Reports, & before SAP bought them for $7B). He was at Microsoft when they turned the Data & Analytics business into a $1B giant. Bruno has written 2 books on Data Analytics and Enterprise Performance Management. His allegiance is to the Analytics Community worldwide.Subscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/google-cloud-how-manage-enterprise-data-science

For Chief Information Officers (CIO) trying to make their enterprises more agile, eagerness to partner with cloud computing startups can be strong. But it’s not always clear how to decide which are worthwhile investments for enterprise IT, or how to successfully partner with startups.One of the world's most prominent cloud computing startup advisors, Jason Lemkin, shares his advice for successful collaboration between enterprise information technology and startups.Our conversation includes the following topics:-- About Jason Lemkin and Saastr-- How can CIOs be successful in partnering with startups?-- The “social contract” between CIO and startup-- How to make the enterprise / startup relationship work effectively?-- The enterprise startup maturity lifecycle-- Challenges startups face when selling to large companies-- How to remove friction from the enterprise / startup relationship?Jason Lemkin started the world’s largest community for SaaS/B2B founders, SaaStr.com, and the world’s largest gathering for them, SaaStr Annual | The Biggest SaaS Event on the Planet. In addition to doing his best to help run SaaStr, he is a hyper-founder centric VC with $90m to invest in the top SaaS founders. He served as CEO and co-founder of EchoSign, the web’s most popular electronic signature service, from inception through its acquisition by Adobe Systems Inc.

Secure access service edge (SASE) has become an important part of enterprise networking and security. But what is SASE? We take a deep dive into SASE by speaking with Anand Oswal. Senior Vice President and General Manager at Palo Alto Networks. In this exclusive interview, he explains SASE and shares best practices for securing enterprise resources in today's Cloud-enabled world.The conversation includes these topics:-- What is SASE?-- The five parts of SASE-- How does SASE enable business agility?-- What are the hardware and software requirements for SASE?-- SASE and zero trust security models-- SASE and multi-Cloud computing-- SASE and SD-WAN solutions-- How to deploy SASE?-- Advice on SASE for CIOsAnand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the company’s Firewall as a Platform efforts. He holds more than 60 U.S. patents.Read the complete transcript: https://www.cxotalk.com/video/what-sase-palo-alto-networks

A new world of media, technology, and entertainment is emerging right before our eyes. It’s an economy of attention, engagement, and experience, driven by social networks, smartphones, the convergence of online and offline channels, radical transparency of brands, media, and entertainment content, and the movement of consumers away from passive consumption to active participation.The age of passive consumers, walled gardens, and linear content is giving way to an era where consumers share real-time experiences across multiple devices, demanding thoughtful content and co-created brand experiences.This intersection of media, technology, and entertainment has reached a watershed moment that will add $400 billion to the global economy in the next four years. It is also causing seismic shifts in what consumers expect from digital products, services, and experiences.In this episode, Michael Wolf, former President and COO of MTV, and Co-Founder and CEO of Activate Consulting, shares his extensive research into this topic, especially in the new report called, Technology & Media Outlook 2022.Topics discussed in this episode include:-- About the technology and media convergence-- Technology and media convergence-- Consumers are “slaves to the algorithm”-- What are influencers and super-users important?-- Why is business software so boring?-- What is the metaverse?Check out the CXOTalk website: https://www.cxotalk.com/episode/what-experience-economy-2022Subscribe: https://www.cxotalk.com/subscribe

How can Chief Information Officers ensure that information technology investments support core organizational business goals? In 2022, business leaders expect more than ever from CIO strategy. We speak with Satyan Parameswaran, President of Information Technology at (United Parcel Service) UPS to learn more. With $85 billion in revenue, UPS is one of the world's largest package delivery and logistics companies.This conversation includes the following topics:-- What is the role of IT at UPS?-- IT strategy and IT investment at UPS-- Digital twins at UPS-- Aligning CIO investment strategy and corporate business goals-- Forecasting package loads at UPS-- What is the role of technology in the enterprise?-- IT investment planning for 2022Satyan Parameswaran is responsible for all the application technology used in the UPS package centers, hubs, scanning, automation, retail access points, international regulatory compliance, aviation security, automotive, telematics, preload and on-road technology. He is responsible for the technology that helps UPS deliver ~24 million packages every day.CXOTalk website: https://www.cxotalk.com/episode/cio-playbook-strategic-it-2022Newsletter: https://www.cxotalk.com/subscribe