CXOTalk

#womenintech #diversityFor all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.The conversation includes these topics:-- About Suja Chandrasekaran-- About Diana McKenzie-- On the importance of gender diversity in the workplace-- What are the challenges of gender equality and workplace diversity for executive women?-- How can parents support their children and promote equality and diversity?-- How can organizations overcome the challenges of diversity in the workplace?-- What is the impact of working from home on a woman's career path?-- What should companies do to improve gender balance?-- How should women respond to gender bias?Keep up to date with upcoming shows: https://www.cxotalk.com/nominateRead the complete transcript and see related shows: https://www.cxotalk.com/episode/leadership-how-support-women-technology#_Toc98758074Suja Chandrasekaran is Senior Executive Vice President, Chief Information and Digital Officer of CommonSpirit Health, which had 2021 revenue of $33.3 billion and 150,000 employees. Previously, she served as chief of information and digital technology at Kimberly-Clark Corporation, Walmart Inc., and Nestlé S.A. Suja received a master’s degree in business systems from Monash University, Melbourne, Australia, and a bachelor’s degree in engineering from the University of Madras, Chennai, India.Diana McKenzie is a Board member of Vertex Pharmaceuticals, MetLife, and other organizations. From February 2016 until April 2019, she served as Chief Information Officer of Workday, Inc., a cloud-based financial and human capital management software company. From 2004 through February 2016, she held roles of increasing responsibility at Amgen Inc., a biotechnology company, most recently serving as Senior Vice President and Chief Information Officer. Ms. McKenzie served for 17 years at Eli Lilly and Company, a pharmaceutical company, in various leadership roles, focused on drug development, reducing time to market and improving technology and security standards.

#CustomerLoyalty #BrandLoyalty #ecommerce #cxBuilding customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer experience, looking across all touch points of the customer journey.The discussion includes these topics:-- About FTD-- On customer loyalty and customer experience-- On the components of customer experience-- On the building blocks of customer loyalty-- On the technology elements and martech stack used to create customer loyalty-- On how to understand the customer-- On the future of technology for creating customer loyalty-- On how to build customer trust that leads to loyalty-- On advice for creating customer loyalty and brand loyaltySubscribe to our newsletter to get notified of new shows: https://www.cxotalk.com/subscribeRead the complete transcript and see more: https://www.cxotalk.com/episode/ceo-perspective-how-build-customer-loyalty-2022Charlie Cole is Chief Executive Office of FTD, the modern florist collective, where he oversees people and operations. Before joining FTD, Charlie served as the first Global Chief eCommerce Officer for Samsonite while simultaneously serving as Chief Digital Officer for Tumi.

Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.Among the topics we discuss are:-- About Paul Ballew-- What is the role of data and analytics in the NFL-- Data governance in sports and the NFL-- Data collection and storage in the NFL-- How to choose the right data to meet business needs?-- Data and analytics at the Super Bowl-- Data sharing with teams in the NFL-- How to work with customers and partners-- How to determine the economic value of data?-- Where are data and analytics headed in the NFL?Subscribe to our newsletter: https://www.cxotalk.com/subscribeWatch the episode and read the full transcript: https://www.cxotalk.com/episode/data-analytics-nflPaul Ballew currently serves as the National Football League’s Chief Data & Analytics Officer. Based in New York, Paul directs the League’s extensive data and analytics operations across the Game, Fans and Engagement. This mission is centered on ensuring that the NFL’s data assets and advanced analytic capabilities are leveraged to improve on-field football, overall fan experience and commercial outcomes for the League, clubs and partners. In advancing the Game, Paul and team support Football Operations’ critical workstreams and Player Health & Safety’s major initiatives, where the power of analytics is critically important to the future of the game. Paul and team are also leading the key initiatives on deepening fan engagement through enhanced fan modeling, predictive analytics, and the personalization of content and experiences.Previously he served as Chief Data and Analytics Officer for Loblaw LTD., the largest retailer, pharmaceutical provider, and real estate investment trust in Canada. Prior to Loblaw, Paul’s decades of experience in the field includes leading the formation of the data and analytics organizations at Ford Motor Company, Nationwide Financial, Dun and Bradstreet and General Motors.

Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate — and investing in new technologies, processes and talent — to drive growth in the digital age. But what exactly is digital transformation? And how can your business prepare for this new shift? The Chief Digital Officer at Ingram Micro, with over 35,000 employees and $50 billion in revenue, Sanjib Sahoo, shares his thoughts on driving digital transformation at scale.This discussion includes these topics:-- About Ingram Micro-- What is a Chief Digital Officer?-- What is digital transformation?-- Digital transformation challenges and goals-- Digital strategy and customer engagement-- Digital transformation and corporate culture-- What are key metrics and KPIs for digital transformation?-- Digital transformation and supply chain logistics-- Talent management for digital transformation and innovationSubscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/what-digital-transformation-ingram-microNominate a guest for CXOTalk: https://www.cxotalk.com/nominateSanjib Sahoo serves as executive vice president and chief digital officer for Ingram Micro Inc. His responsibilities include leading the digital transformation and modernization of the company’s customer-facing platforms, including applications, subscription services and consumption models for billing. Sahoo joined Ingram Micro in June 2021.He has authored numerous technology models and white papers on Risk and Innovation Leadership, Leadership Development, Innovative Marketing, Open Source Architecture, and Mobile Strategy, and holds several patents on Dynamic Communications and Streaming for Mobile Devices. He is a member of the Forbes Technology Council and a contributor to Wired and the Harvard Business Review.

#CIO #CTOWhat will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today.The in-depth conversation includes these topics:-- About EY and Nicola Morini Bianzino-- What is the Chief Technology Officer (CTO) job description?-- How should IT approach technology investment planning?-- How to create alignment between technology investments and business outcomes?-- What is the Chief Information Officer role and CIO responsibilities?-- What is the impact of technical debt on innovation?-- What is the relationship between CIO and CTO?-- Role of CIO and CTO in achieving ESG goals?-- Advice for CIOs on technology investment planning?Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript and see more videos:https://www.cxotalk.com/episode/cio-2022-technology-investment-planningListen to the podcast: https://www.cxotalk.com/podcastWith a 20 year track record of driving technology strategy innovation, Nicola Morini Bianzino advises global clients on technology investment and their innovation agendas, providing industrialized technology products to meet their most pressing business needs. An early AI pioneer, he wrote a thesis on the application of neural networks to business in 1997.Nicola is a high-profile global media commentator and contributes to MIT Sloan Management Review, Forbes and HBR. A thought leader on AI, machine learning, innovation and big data.

#innovation #customerexperienceIf you want to make your organization more innovative, start by listening to customers.Of course, everyone knows innovation is the key to a successful, sustainable business model and long-term growth. But how exactly can we innovate? And what factors drive innovative success?Read the full transcript: https://www.cxotalk.com/episode/how-innovate-start-customerSubscribe to our newsletter: https://www.cxotalk.com/subscribeIn this conversation, INSEAD professor, Ben Bensaou, and Bayer's Head of Corporate R&D and Social Innovation, Monika Lessl, explain how to build both disruptive and sustaining innovation into your organization.The discussion includes these important topics:-- Importance of innovation-- Innovation and competitive advantage-- Product innovation starts with the customer-- Innovation management and corporate culture-- Co-creation: How to innovate with customers?-- Obstacles to innovation-- Innovation strategy and allocation of resources-- Talent management and innovationBen Bensaou is Professor of Technology Management and Professor of Asian Business and Comparative Management at INSEAD, Fontainebleau, France. He served as Dean of Executive Education in 2018–2020. He was a Visiting Associate Professor at the Harvard Business School for 1998–1999, a Senior Fellow at the Wharton School of Management for 2007–2008, and a Visiting Scholar at the Haas School of Business at UC Berkeley for 2013–2015.Monika Lessl is Executive Director of the Bayer Foundation and Head of Corporate R&D and Social Innovation at Bayer AG. She is a member of Bayer’s Global R&D Executive Committee and the Global Medical and Regulatory Governance committee. Her focus is on driving organizational and societal transformation by strengthening the role of science and promoting innovation and sustainability through strategic initiatives, governance processes and partnerships.

#DigitalTransformation #Diversity #Inclusion #TMobileDigital transformation is the reinvention of businesses around digital, which has increased the importance of digital across every aspect of the business. And it's driven by customer expectations that are enabled by technology.But how can digital transformation address issues around diversity, equity, and inclusion? The questions of who gets access and inclusion are central to DE&I, but more broadly to the success of any transformation.In this episode, the Chief Digital Officer at T-Mobile, Marcus East, returns to CXOTalk to share his thoughts.The conversation includes these topics:-- What is digital transformation at T-Mobile?-- Role of culture in digital transformation-- Digital transformation and customer success-- Diversity and product development-- How does T-Mobile measure the success of digital transformation?-- How is T-Mobile trying to close the digital divide?-- How to make digital transformation inclusive?-- How can companies hire diverse people?-- How can companies improve the talent pipeline for women and people of color?-- Why are diversity and inclusion important to digital transformation?Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-inclusion-diversitySubscribe to our newsletter: https://www.cxotalk.com/subscribeMarcus East has spent one half of his career working for top technology companies building world-class technology -- Apple, Google & IBM -- and the other half helping brands to harness the power of technology to drive business value — including Comic Relief, Marks and Spencer, National Geographic and T-Mobile.

#CIO #CFO #Chief Financial Officer #Chief Information OfficerThe relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. As the focus on digital initiatives continues to expand, CIO / CFO collaboration has become increasingly important.An effective CIO / CFO partnership enables organizations to transform outdated processes, drive top-line growth through innovation, and support change initiatives faster than ever before.We spoke with Deloitte’s Bill Briggs about joint research with Workday on topics related to the CIO / CFO relationship.The conversation includes these topics:-- About the CIO / CFO research partnership with Workday-- Why is the CIO / CFO relationship strategic?-- Digital transformation and the CIO / CFO relationship-- What is a “progressive CIO”?-- Characteristics of highly innovative Chief Information Officers-- Innovation investment and the CIO-- How can CIOs and CFOs work together effectively?-- Challenges in the CIO / CFO relationshipRead the complete transcript: https://www.cxotalk.com/episode/how-manage-cio-cfo-relationshipSubscribe to our newsletter: https://www.cxotalk.com/subscribeBill Briggs is the Chief Technology Officer for Deloitte Consulting LLP, former global lead of Deloitte Digital, and a Director in the US technology practice. As CTO, Bill is responsible for helping to define the vision for Deloitte's technology services, identifying and communicating technology trends affecting clients’ businesses, and shaping the strategy for Deloitte’s emerging services and offerings.

#WomenInTech #GirlsInTech #GirlsWhoCodeThe gender gap in the tech industry is well documented. But why exactly are there so few women in technology? And how can we encourage more girls and women to become involved with technology and STEM (science, technology, engineering, and math)? Importantly, what can companies do to encourage the success of women in their organizations?The CEO of Girls Who Code, Dr. Tarika Barrett, shares advice for organizations to close the gender gap in technology.The conversation includes these topics:-- About Girls Who Code and Dr. Tarika Barrett-- Challenges facing women in technology-- Importance of diversity in business-- The female talent pipeline in STEM fields and technology-- Challenges facing adult women in tech-- Mentorship and role models for girls in tech-- How to solve the challenges facing women and girls in technology?Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/girls-tech-how-close-gender-gapDr. Tarika Barrett is the CEO of Girls Who Code, an international non-profit organization working to close the gender gap in technology by inspiring, educating, and equipping young women with the computing skills to pursue 21st-century opportunities. Tarika has served on the boards of CSforALL, Eskolta, and McGraw Hill, a leading learning science company creating world-class educational content and providing best-in-class digital platforms for learners and educators. She also sits on AT&T's Accelerator Advisory Board and received the New York University's Steinhardt School Dorothy Height Distinguished Alumni Achievement Award.

#NPS #NetPromoterScore #CustomerLoyaltyBrand loyalty is a key to business growth, and one of the most important metrics for evaluating customer satisfaction is the Net Promoter Score (NPS) developed by Fred Reichheld. Unfortunately, many brands use NPS incorrectly without relying on NPS best practices.Today’s guest is Mr. Fred Reichheld, who shares with us how to use the Net Promoter System to drive loyalty and increase the amount of money customers spend through the entire customer journey.Read the full transcript: https://www.cxotalk.com/episode/what-net-promoter-score-how-use-it-nps-creatorSubscribe: https://www.cxotalk.com/subscribeThe conversation includes these topics:-- What is the Net Promoter System (NPS)?-- What is the foundation of customer loyalty?-- What is NPS?-- How to use NPS properly?-- What is the Earned Growth metric?-- Can NPS be used with internal stakeholders and internal customers?-- Is transactional NPS a useful metric?-- How to apply NPS results to improve customer loyalty?-- How important are the verbatim comments when using NPS scores?-- What is the future of the Net Promoter System?Fred Reichheld is the creator of the Net Promoter® system of management, the founder of Bain & Company's Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. According to The New York Times, “[He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty. His latest book is called Winning on Purpose.