What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you.To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for the development of the IT industry in Ukraine."We are joined by guest co-host, Dr. David A. Bray, Distinguished Fellow with the Stimson Center, a foreign policy research institute located in Washington, DC. The conversation includes these topics:-- About life in Ukraine today-- Maintaining professional communities during time of conflict-- Maintaining professional IT technology deliverables during times of conflict-- How can global IT providers help Ukraine?-- Business continuity planning in the Ukraine conflict-- What kinds of investment does Ukraine need to rebuild?Keep up to date on CXOTalk shows: https://www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/ukraine-information-technology-2022-resilience-leadershipKonstantin Vasyuk has been developing the Ukrainian IT industry as the Executive Director of the IT Ukraine Association, the largest association of the tech industry in Ukraine. Prior to heading the IT Ukraine Association, he held the position of Director of Public Projects at the IT company Itera Ukraine. For more than 5 years he was the head of the IT committee of the European Business Association.Dr. David A. Bray is a Distinguished Fellow with the Stimson Center. He is Principal at LeadDoAdapt Ventures and has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005, Executive Director for a bipartisan National Commission on R&D, providing non-partisan leadership as a federal agency Senior Executive, work with the U.S. Navy and Marines on improving organizational adaptability, and with U.S. Special Operation Command’s J5 Directorate on the challenges of countering disinformation online. He has received both the Joint Civilian Service Commendation Award and the National Intelligence Exceptional Achievement Medal.

#DataScience #CustomerExperience Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying business goals?To address these questions and more, we speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud. This episode explores how Albertsons, with over $62 billion in revenue and 325,000 employees, uses data across the company to improve operations and deliver better and more personalized products and services to customers.The conversation includes these topics:-- On data collection for customer experience-- On data sources that drive customer insights-- On how to use data science for customer experience and personalization-- On ethical considerations of data in customer experience-- On data science talent and the data team at Albertsons-- On building a data culture-- On using data science to deliver business value-- On aligning data strategy and business strategy-- On the Chief Data Officer role-- On customer experience metrics and measuring data performance-- On using data to deepen customer relationships and customer loyaltyRead the complete transcript: https://www.cxotalk.com/episode/data-strategy-customer-experience-google-albertsonsStay up to date with upcoming episodes: https://www.cxotalk.com/subscribeDanielle Crop is the Senior Vice President and Chief Data Officer at Albertsons and is responsible for building and executing a world-class central data strategy that delivers benefits for the customer regardless of whether they shop in store or on the company’s digital platforms. Her work uses machine learning and advanced data science capabilities to enhance performance across Albertson’s businesses and markets.Bruno Aziza is Head of Data and Analytics at Google Cloud. He specializes in scaling businesses & turning them into global leaders. He has helped companies of all sizes: startups, mid-size, and large public companies. He helped launch Alpine Data Labs (bought by Tibco), AppStream (bought by Symantec), SiSense (bought Periscope Data) and AtScale. He was at Business Objects when they went IPO (after acquiring Acta and Crystal Reports, and before SAP bought them for $7B). He was at Microsoft when they turned the Data & Analytics business into a $1B giant.

#WomenInTech #GenderDiversityHow can women achieve success and thrive in executive leadership positions?We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership.During this exclusive conversation with one of the most powerful women in business, Foutty shares her inspirational journey to reveal lessons on gender equality, diverse teams, and successful leadership.Get notified of upcoming shows: https://www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/women-leadership-lessons-deloitte-executive-chairThe discussion covers these topics:-- About Jane Foutty, Executive Chair of Deloitte-- What are key skills for female business executives?-- How can business leaders balance conflicting priorities?-- How to inspire a bold vision?-- Importance of positive attitude-- How can companies attract more female leaders?-- How can we recruit Latina women to boards of directors?-- How can companies support women and diverse teams?Janet Foutty is executive chair of the board of Deloitte, the largest professional services organization in the United States. Janet has held this role since 2019 after serving as chair and CEO of Deloitte Consulting LLP. Janet is also a member of Deloitte’s Global Board of Directors and chair of the Deloitte Foundation. Previous experience includes leading Deloitte’s Federal and Technology businesses, which grew exponentially through organic growth, acquisitions, and the launch of numerous businesses including Deloitte Digital.Janet is a passionate advocate for diversity, equity, and inclusion (DEI); women in technology; and the need for science, technology, engineering, and mathematics (STEM) education.

#CustomerExperience #DigitalTransformation #CitizensFinancialGroupWhy does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.We discuss these topics:-- About the Chief Experience Officer role at Citizens Financial Group-- What is customer experience?-- CX strategy and creating a positive customer experience-- Customer experience and digital transformation initiatives-- Foundations of customer experience strategy at Citizens-- How to improve phone-based customer service?-- Customer experience and the metaverse-- Trust is the foundation of customer experience-- How do you measure customer experience?-- What are the challenges of digital transformation?-- How do digital transformation strategy and customer experience come together?-- Role of data in customer experience and digital transformation-- How to use personalization to create offers to which customers will respond?-- How to make customer experience and digital transformation efforts successful?Stay up to date: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/customer-experience-digital-transformationBeth Johnson is Chief Experience Officer (CXO) of Citizens Financial Group, Inc. Johnson leads an organization focused on improving customer experience by advancing the bank’s overall capabilities in customer analytics and digital. Specific areas of responsibility include digital experience design, enterprise customer analytics, customer experience, organizational transformation, brand and advertising, communications, and payment strategy. She joined Citizens in October 2013 as head of Corporate Strategy.

#CustomerExperience #DigitalTransformation #CTO #ChiefTechnologyOfficerThe Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk, Mike Maresca, Global Chief Technology Officer at Walgreens Boots Alliance, talks about customer experience, data, and digital transformation.The conversation includes topics related to this digital transformation initiative:-- Digital Customer Experience at Walgreens Boots Alliance-- About Walgreens Boots Alliance-- What is digital customer experience?-- What are the components of digital customer experience strategy?-- How do you invest and measure the digital transformation of customer experience?-- How does personalization affect in-store customer engagement?-- What is the role of data in digital customer experience?-- What is the Chief Technology Officer role in the business aspects of customer experience?-- How does Walgreens Boots Alliance think about talent management in technology?-- Advice for business leaders on translating customer experience to digital?Subscribe for notifications on upcoming shows: https://www.cxotalk.com/subscribeRead the full transcript and see more of CXOTalk: https://www.cxotalk.com/episode/digital-customer-experience-walgreens-boots-allianceAs Walgreens Boots Alliance’s global chief technology officer, Mike Maresca leads and coordinates the strategic technology decisions across the enterprise in areas including cloud, enterprise architecture, engineering, data & analytics, and platform. In his role as CTO, he’s implementing digital technologies to realize WBA’s vision to be the leading partner in reimagining local healthcare and wellbeing for all. His global team is also redefining how the company innovates to be cloud-powered, platform-led, customer obsessed, and data-driven. Mike has been with WBA since June 2020.

#womenintech #diversityFor all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.The conversation includes these topics:-- About Suja Chandrasekaran-- About Diana McKenzie-- On the importance of gender diversity in the workplace-- What are the challenges of gender equality and workplace diversity for executive women?-- How can parents support their children and promote equality and diversity?-- How can organizations overcome the challenges of diversity in the workplace?-- What is the impact of working from home on a woman's career path?-- What should companies do to improve gender balance?-- How should women respond to gender bias?Keep up to date with upcoming shows: https://www.cxotalk.com/nominateRead the complete transcript and see related shows: https://www.cxotalk.com/episode/leadership-how-support-women-technology#_Toc98758074Suja Chandrasekaran is Senior Executive Vice President, Chief Information and Digital Officer of CommonSpirit Health, which had 2021 revenue of $33.3 billion and 150,000 employees. Previously, she served as chief of information and digital technology at Kimberly-Clark Corporation, Walmart Inc., and Nestlé S.A. Suja received a master’s degree in business systems from Monash University, Melbourne, Australia, and a bachelor’s degree in engineering from the University of Madras, Chennai, India.Diana McKenzie is a Board member of Vertex Pharmaceuticals, MetLife, and other organizations. From February 2016 until April 2019, she served as Chief Information Officer of Workday, Inc., a cloud-based financial and human capital management software company. From 2004 through February 2016, she held roles of increasing responsibility at Amgen Inc., a biotechnology company, most recently serving as Senior Vice President and Chief Information Officer. Ms. McKenzie served for 17 years at Eli Lilly and Company, a pharmaceutical company, in various leadership roles, focused on drug development, reducing time to market and improving technology and security standards.

#CustomerLoyalty #BrandLoyalty #ecommerce #cxBuilding customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer experience, looking across all touch points of the customer journey.The discussion includes these topics:-- About FTD-- On customer loyalty and customer experience-- On the components of customer experience-- On the building blocks of customer loyalty-- On the technology elements and martech stack used to create customer loyalty-- On how to understand the customer-- On the future of technology for creating customer loyalty-- On how to build customer trust that leads to loyalty-- On advice for creating customer loyalty and brand loyaltySubscribe to our newsletter to get notified of new shows: https://www.cxotalk.com/subscribeRead the complete transcript and see more: https://www.cxotalk.com/episode/ceo-perspective-how-build-customer-loyalty-2022Charlie Cole is Chief Executive Office of FTD, the modern florist collective, where he oversees people and operations. Before joining FTD, Charlie served as the first Global Chief eCommerce Officer for Samsonite while simultaneously serving as Chief Digital Officer for Tumi.

Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.Among the topics we discuss are:-- About Paul Ballew-- What is the role of data and analytics in the NFL-- Data governance in sports and the NFL-- Data collection and storage in the NFL-- How to choose the right data to meet business needs?-- Data and analytics at the Super Bowl-- Data sharing with teams in the NFL-- How to work with customers and partners-- How to determine the economic value of data?-- Where are data and analytics headed in the NFL?Subscribe to our newsletter: https://www.cxotalk.com/subscribeWatch the episode and read the full transcript: https://www.cxotalk.com/episode/data-analytics-nflPaul Ballew currently serves as the National Football League’s Chief Data & Analytics Officer. Based in New York, Paul directs the League’s extensive data and analytics operations across the Game, Fans and Engagement. This mission is centered on ensuring that the NFL’s data assets and advanced analytic capabilities are leveraged to improve on-field football, overall fan experience and commercial outcomes for the League, clubs and partners. In advancing the Game, Paul and team support Football Operations’ critical workstreams and Player Health & Safety’s major initiatives, where the power of analytics is critically important to the future of the game. Paul and team are also leading the key initiatives on deepening fan engagement through enhanced fan modeling, predictive analytics, and the personalization of content and experiences.Previously he served as Chief Data and Analytics Officer for Loblaw LTD., the largest retailer, pharmaceutical provider, and real estate investment trust in Canada. Prior to Loblaw, Paul’s decades of experience in the field includes leading the formation of the data and analytics organizations at Ford Motor Company, Nationwide Financial, Dun and Bradstreet and General Motors.

Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate — and investing in new technologies, processes and talent — to drive growth in the digital age. But what exactly is digital transformation? And how can your business prepare for this new shift? The Chief Digital Officer at Ingram Micro, with over 35,000 employees and $50 billion in revenue, Sanjib Sahoo, shares his thoughts on driving digital transformation at scale.This discussion includes these topics:-- About Ingram Micro-- What is a Chief Digital Officer?-- What is digital transformation?-- Digital transformation challenges and goals-- Digital strategy and customer engagement-- Digital transformation and corporate culture-- What are key metrics and KPIs for digital transformation?-- Digital transformation and supply chain logistics-- Talent management for digital transformation and innovationSubscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/what-digital-transformation-ingram-microNominate a guest for CXOTalk: https://www.cxotalk.com/nominateSanjib Sahoo serves as executive vice president and chief digital officer for Ingram Micro Inc. His responsibilities include leading the digital transformation and modernization of the company’s customer-facing platforms, including applications, subscription services and consumption models for billing. Sahoo joined Ingram Micro in June 2021.He has authored numerous technology models and white papers on Risk and Innovation Leadership, Leadership Development, Innovative Marketing, Open Source Architecture, and Mobile Strategy, and holds several patents on Dynamic Communications and Streaming for Mobile Devices. He is a member of the Forbes Technology Council and a contributor to Wired and the Harvard Business Review.

#CIO #CTOWhat will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today.The in-depth conversation includes these topics:-- About EY and Nicola Morini Bianzino-- What is the Chief Technology Officer (CTO) job description?-- How should IT approach technology investment planning?-- How to create alignment between technology investments and business outcomes?-- What is the Chief Information Officer role and CIO responsibilities?-- What is the impact of technical debt on innovation?-- What is the relationship between CIO and CTO?-- Role of CIO and CTO in achieving ESG goals?-- Advice for CIOs on technology investment planning?Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript and see more videos:https://www.cxotalk.com/episode/cio-2022-technology-investment-planningListen to the podcast: https://www.cxotalk.com/podcastWith a 20 year track record of driving technology strategy innovation, Nicola Morini Bianzino advises global clients on technology investment and their innovation agendas, providing industrialized technology products to meet their most pressing business needs. An early AI pioneer, he wrote a thesis on the application of neural networks to business in 1997.Nicola is a high-profile global media commentator and contributes to MIT Sloan Management Review, Forbes and HBR. A thought leader on AI, machine learning, innovation and big data.