Knowledge Cast by Enterprise Knowledge

In this episode of EK AMA, Zach Wahl asks Joe Hilger "How do I get started fixing my content?" If you have any questions that you want answered by our team, contact us! To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge is proud to announce a new series to Knowledge Cast called EK AMA. EK AMA takes a look at common questions Enterprise Knowledge receives from our clients and colleagues and provides an quick answer to them.  In this episode of EK AMA, Zach Wahl asks Joe Hilger "Why doesn't my search work like Google?" If you have any questions that you want answered by our team, contact us! To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Donita Volkwijn, Manager of Knowledge Management at Rockefeller Philanthropy Advisors. Donita joined Rockefeller Philanthropy Advisors in May 2012, and leads Knowledge Management transformation efforts, with the aim of leveraging knowledge management tools and methodologies to ensure that access and information (and, as a result, power) are distributed fairly and equitably across organizations to drive engagement and performance. Based in New York, she helps internal and  external clients develop and implement effective strategies to achieve their philanthropic goals. A board member at the Loveland Foundation, Donita is currently designing a strategy that explores the relationship between Knowledge Management (KM) and Diversity, Equity and Inclusion (DEI), having found that centering the three pillars of KM (people, process, and technology) can serve as an excellent entry point to DEI, while a thoughtful DEI policy can lead to better KM practices.  Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Kyle Hopson, Senior Manager of Knowledge Management at Best Buy. Kyle and his team oversee the knowledge strategy for a workforce of over 100,000. Kyle has been working in KM since 2014 and currently serves as Vice Chair of Twin Cities Knowledge Management Forum. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Noz Urbina, founder of OmniChannelX and Urbina consulting, and Rebecca Wyatt, Technology Solutions practice lead at Enterprise Knowledge, on the topic of Headless Content Management System. In this discussion, our guests talk about what a Headless CMS is and how to leverage headless technology to share the right content, with the right people, in a highly customized and contextualized way. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Laurie Gray, Vice President Customer Experience & Design at RGP. Laurie is an experienced leader with deep expertise in successful user-centered product design, development and launch. She consistently helps individuals and teams think and work differently in pursuit of innovation. Laurie blends her training in psychology, education, and agile approaches and combines it with deep expertise in user experience consulting, technical knowledge, business acumen and ability to motivate people to bring novel, successful and human-centered approaches to the creation and launch of new products. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric  internal knowledge base for Zendesk Success Teams, as well as established a global cross-functional  team to collaborate on success, sales, and enablement content to achieve  a shared goal of maximum customer-facing time.  Prior to Zendesk, Niall was working in knowledge management at eir Ireland and Bord Gáis Energy. In addition to knowledge management, Niall has over 10 years training and development experience in IT/telecoms and utilities sectors.  Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicki Usiondek, Knowledge Management Manager at Fragomen. Fragomen is the largest immigration services law firm in the world and has a team over over 20 Knowledge Management professionals. Nicki has 8+ years' experience working in Knowledge Management, metadata and taxonomy and 18+ years working in legal services.  Nicki has a Master of Arts in History and a Master of Library and Information Science, both from Wayne State University.  She enjoys connecting people to information and finding new and innovative ways to do so. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dave Simmons, Knowledge Management Specialist/Senior Records Officer at General Services Administration. In his 14 years with GSA , he worked with GSA staff to completely update the agency's records schedules, implement an enterprise-wide document management system, coordinate many paper digitization projects, begin an inventory of records held in GSA's  applications, and coordinated the management of email as records under the Capstone initiative.   Prior to working for GSA, Dave managed his own research firm, was the Director of Knowledge Management for LEGO A/S in Denmark, ran large not-for-profit library consortia in both Michigan and Ohio, and worked for large software companies.  Dave is a Certified information Professional, a NARA-certified Records Officer, and has Masters' degrees in Library/Information Science and American History. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Erica Butler, Senior Manager of Knowledge Management at Mountain America Credit Union. Erica has worked at Mountain America Credit Union (MACU- a federally chartered credit union headquartered in Utah) since 2017, where she leads a Knowledge Management team in a forward-looking digital space. Capitalizing on her passion for visual and written content paired with an innovative, human-centered approach, MACU developed a revolutionary resource for knowledge sharing across their dispersed workforce, connecting people with crucial information. Focused on data analytics, Erica and her KM team have proven real ROI with correlated impacts on business outcomes. Prior to joining MACU, Erica excelled in a number of communications roles within the Healthcare and Finance industries. While working at General Electric (GE Capital Financial), she earned a Green Belt in Six Sigma process improvement methodology. She received a Bachelor’s of Science from Westminster College. Erica is a Master’s of Interdisciplinary Studies candidate at Southern Utah University and just completed her Remote Work Leadership professional certificate. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting