In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric  internal knowledge base for Zendesk Success Teams, as well as established a global cross-functional  team to collaborate on success, sales, and enablement content to achieve  a shared goal of maximum customer-facing time.  Prior to Zendesk, Niall was working in knowledge management at eir Ireland and Bord Gáis Energy. In addition to knowledge management, Niall has over 10 years training and development experience in IT/telecoms and utilities sectors.  Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicki Usiondek, Knowledge Management Manager at Fragomen. Fragomen is the largest immigration services law firm in the world and has a team over over 20 Knowledge Management professionals. Nicki has 8+ years' experience working in Knowledge Management, metadata and taxonomy and 18+ years working in legal services.  Nicki has a Master of Arts in History and a Master of Library and Information Science, both from Wayne State University.  She enjoys connecting people to information and finding new and innovative ways to do so. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dave Simmons, Knowledge Management Specialist/Senior Records Officer at General Services Administration. In his 14 years with GSA , he worked with GSA staff to completely update the agency's records schedules, implement an enterprise-wide document management system, coordinate many paper digitization projects, begin an inventory of records held in GSA's  applications, and coordinated the management of email as records under the Capstone initiative.   Prior to working for GSA, Dave managed his own research firm, was the Director of Knowledge Management for LEGO A/S in Denmark, ran large not-for-profit library consortia in both Michigan and Ohio, and worked for large software companies.  Dave is a Certified information Professional, a NARA-certified Records Officer, and has Masters' degrees in Library/Information Science and American History. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Erica Butler, Senior Manager of Knowledge Management at Mountain America Credit Union. Erica has worked at Mountain America Credit Union (MACU- a federally chartered credit union headquartered in Utah) since 2017, where she leads a Knowledge Management team in a forward-looking digital space. Capitalizing on her passion for visual and written content paired with an innovative, human-centered approach, MACU developed a revolutionary resource for knowledge sharing across their dispersed workforce, connecting people with crucial information. Focused on data analytics, Erica and her KM team have proven real ROI with correlated impacts on business outcomes. Prior to joining MACU, Erica excelled in a number of communications roles within the Healthcare and Finance industries. While working at General Electric (GE Capital Financial), she earned a Green Belt in Six Sigma process improvement methodology. She received a Bachelor’s of Science from Westminster College. Erica is a Master’s of Interdisciplinary Studies candidate at Southern Utah University and just completed her Remote Work Leadership professional certificate. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lauren Reinhalter, Deputy Directory, Research and Knowledge Management at Council on Foreign Relations. Lauren Reinhalter has worked at the Council on Foreign Relations since 2016, where she oversees a staff training on corporate and academic research tools.  Prior to joining CFR, Lauren worked as a reference and government information librarian after receiving her MSLIS from Pratt Institute. She received a Bachelor’s of Art in Political Science and Women’s Studies from the University of Wisconsin, Madison. She has been published in Serials Librarian, and DTTP: Documents To The People. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Paulette Hasier, Geography and Map Division Chief at the Library of Congress.  Dr. Hasier has served as Chief of the Geography and Map Division at the Library of  Congress since 2017 overseeing 5.6 million cartographic items. Hasier  graduated with a Ph.D. in Transatlantic History from  the University of Texas at Arlington. She previously earned a  bachelor’s degree in history from Northern Illinois University, a  master’s in history, and library science from the University of North  Texas. She worked public, academic and special libraries,  then transitioned to the private sector at the Defense Advanced  Research Projects Agency (DARPA) and lastly to the chief of the U. S.  National Geospatial-Intelligence Agency’s GEOINT Research Center. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Hill, Sr. Director, Knowledge Management at PayPal.  Stephanie Hill became the Senior Director of Knowledge Management in June 2019, and has focused on developing the content  strategy of the future to improve time-to-market and content quality  that supports over 200 markets served and dozens of languages. She has also worked on developing holistic knowledge management strategy, inclusive of authored content and other knowledge streams and designing content taxonomy to enable teams to write and maintain reusable content modules. In addition to this role, Stephanie has over 20 years of experience in financial services operations, across learning & development, self-service strategies, customer service line leadership, and knowledge management. She has also led teams across 4 continents and very passionate about D&I and have been building a Remote Employee Group within the company to help drive engagement (even pre-Covid) for employees who aren’t physically in an office.Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Polly Alexander, Senior Manager, Knowledge Management at HealthStream. Polly Alexander is a knowledge management professional with an extensive background in public health and informatics in a critical care and hospital setting.  She has extensive experience identifying and defining taxonomies to be used for organizing and searching complex data sets across online environments and content types. Prior to joining HealthStream, Polly was part of a nationally recognized medical informatics organization at Vanderbilt University and a National Library of Medicine Informatics Fellow.  She has collaborated with researchers and published evidence-based systematic reviews through Vanderbilt’s AHRQ funded/Evidence-Based Practice Center (EPC) and the Department of Emergency Medicine. In her current role, Polly contributes vision and thought leadership towards information architecture development and standardization at HealthStream.  She is the knowledge expert for taxonomy creation and metadata application to business processes and is focused on growing customer and internal stakeholder satisfaction with content discovery and management using semantic technologies. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Patrick Cleary, director of knowledge management, discusses the evolution and importance of knowledge management, the multifaceted nature of the field, and effective gathering of KM requirements and selecting the right systems.

Stacey Young, Agency Knowledge Management and Organizational Learning Officer at USAID, discusses her role in transforming USAID into a more effective learning organization. She shares her career journey, the importance of leveraging past knowledge in KM, and the excitement surrounding KM amid new technologies and the pandemic. The podcast also covers measuring success in knowledge management, team size and structure, and working with implementing partners.