Insights as a Service
Lightwire
The podcast that helps MSPs get ahead. Join Brendan Ritchie each week to hear the latest news, insights, and opinions that matter to people working in Managed Service Providers (MSPs) and telcos in Australia and New Zealand. Insights as a Service is the podcast that pulls together the key industry talking points and combines them with real world experiences shared by industry leaders to deliver value to professionals working in tech. Each episode is made possible by the microphones, studio space and people made available by Lightwire, check them out at lightwirebusiness.com
Episodes
Mentioned books
Aug 7, 2022 • 56min
33 - What's your MSP worth?
Will Slappey's business (IT Voice) had bought 8 business in the two years leading up to his chat with Brendan. That conversation was recorded 4 weeks ago, since then he has acquired two more. In short, he knows a thing or two about acquiring business in the ICT market. Check out this episode to hear his views on M&A during a recession, valuation methodologies, retaining key staff, and much more.
Jul 31, 2022 • 29min
32 - No position on social issues - good or bad?
Kaseya's CEO says his company has no position on any social issue, is this the right approach? And how much value is lost when there is no cultural alignment in an acquisition? Nick and Brendan cover these questions, and a bunch of other industry talking points, in this episode filmed in Lightwire's Gold Coast office.
Jul 24, 2022 • 30min
31 - Zero Trust Defined
Zero Trust is a term increasingly used in cyber security circles, but it means different things to different people, and it feels like each brand has a different take on it. So how to make sense of what Zero Trust really means? Masaki Takeda, Network Delivery Manager at The Instillery, joins Brendan to get to the bottom of it.
Jul 17, 2022 • 33min
30 - Justify that conference cost
So much of the value on offer at conferences comes down to the connections you can make, but it can be hard to come out of your shell and feel confident approaching strangers.
What should you lead with? How to get out of the chat if it's not going well? And what events are even worthwhile?
Harriet Mellor from Your Sales Co. joins Nick and Brendan to talk networking strategies, what defines success when you have your own podcast, and where regulation isn't keeping pace with tech.
Jul 10, 2022 • 41min
29 - Customer success for MSPs - The guide
MSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When you concentrate on the people, programs, processes, and products that make a positive impact for your customers, their success guarantees your MSP’s success.
Marnie Stockman wrote the book on customer success for MSPs... literally, and this week she joins Brendan to spell it out.
Jul 3, 2022 • 25min
28 - What does the recession mean for you?
Depending on who you talk to, a recession is either looming or is already here.
But does that present opportunity in the tech sector? And for MSPs, could it ease the pressure caused by current the shortage of skilled workers?
Nick and Brendan dive into all that, discussing the wasted money on digital ads and the razor-thin margins in the B2C telco space complicating Telstra's plan to bring support roles back onshore.
Jun 26, 2022 • 38min
27 - Live from Zenith Live with Jeremy Nees
Brendan and Jeremy Nees (Chief Operations Officer at The Instillery) woke up early to watch the Zscaler’s Zenith Live, so you don’t have to. Cyber security is one of the biggest opportunities for MSPs to add value, and this episode will offer you a glimpse into the future of cyber security.
From the highlights to frictionless user experience AND cyber security to the possible end of SD-WAN, tune in to this week's episode to get a full recap of the biggest event in cyber security, Zscaler's Zenith Live 2022.
Jun 19, 2022 • 23min
26 - No previous experience? You're hired!
Good people are hard to find, so why limit your reach to people with industry specific experience? And have you thought about how to better attract women to your business? This week Catherine Dearlove joins Brendan to share her story of coming into a tech role for the first time, how to get more women applying for positions in your organisation, and the challenges faced by women in this male dominated sector.
Jun 12, 2022 • 29min
25 - Brendan's 4 day working week
Is Elon Musk a giant tool?
Can a 4 day work week work in the tech sector? Will Spain pass a law to force telcos to answer all calls within 3 minutes? Brendan and Nick tackle the big issues while enjoying some quality Lightwire gin.
Jun 5, 2022 • 57min
24 - NBN gets schooled
NZ's UFB fibre rollout has set a standard that Australia's NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer for NZ's 2nd biggest fibre carrier, Tuatahi First Fibre, joins Brendan to talk about where NBN went wrong, how 5G is impacting fibre uptake, and what TFF is doing to deliver on digital equity.
