

Shannon Waller's Team Success
Shannon Waller
Shannon Waller, author of The Team Success Handbook, has been the entrepreneurial team expert at Strategic Coach® since 1995. Shannon Waller’s Team Success podcasts are a series of insights around teamwork and success that she’s gained from working with entrepreneurs.
Episodes
Mentioned books

Aug 24, 2023 • 44min
How To Escape Email Jail, with Deirdre Van Nest
Are you getting lost in email? Discover the art of efficient email management and reclaim valuable time with our latest episode of The Team Success Podcast! In this episode, Shannon chats with renowned speaker, coach, and storytelling strategist Deirdre Van Nest about her game-changing email filtering system. You’ll learn how to delegate email tasks, set clear expectations, and leverage automation to streamline communication, plus gain actionable strategies for prioritizing valuable connections, protecting your energy, and optimizing productivity. Whether you’re seeking to automate your inbox or delegate email handling entirely, this episode offers invaluable insights and practical tips to help entrepreneurs reclaim control over their email overload and focus on what truly matters.
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Show Notes:
As an entrepreneur, if you’re not working with clients or creating content, you’re not earning money.
You can gain back hours of earning potential each day simply by changing the way you handle email.
This starts by categorizing emails based on priority and then creating individual folders for each category.
“Urgent and important” emails need to be handled by the end of the day.
“Important but not urgent” emails can be responded to within two to five days.
“Not urgent, not important” emails can be addressed weekly.
For this system to work, you’ll need to spend time training your assistant on which emails go into which category. It may take a few weeks for the system to work effectively, but it’s a few weeks’ worth of effort for countless hours of time saved.
Once your assistant understands the system, the next step is for them to create daily executive reports about what’s in your folders so all you have to do is open up the report and decide what needs your attention when.
You should prioritize engaging with emails from individuals or opportunities that align with your goals and values. However, the ultimate goal is for your assistant to begin responding as you, freeing you up from email entirely, or close to it. You can start by delegating low-priority emails and working your way up from there.
This does mean you should communicate to your audience that receiving email responses from someone other than you is possible and explain the reasons behind it.
Resources:
Crazy Good Talks
The Kolbe A™ Index
Unique Ability®
PRINT®
The D.O.S. Conversation®
The Eisenhower Matrix
“Geometry” For Staying Cool & Calm

Aug 10, 2023 • 16min
Breaking Down Silos: Improving Collaboration Between Teams
Have you noticed that your teams are becoming siloed, only respecting their own agenda but not appreciating those of other teams? Today, Shannon Waller uses The Front Stage/Back Stage Model® and The Experience Transformer® to break down those silos. Shannon shares a recent experience she had as head of marketing, where she noticed tension between teams and how the teams were working together, and what she did to turn it into a Unique Ability® Teamwork growth opportunity.
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Jul 27, 2023 • 59min
Winning Formulas: The 9 Habits Of High Performers, with Steven Neuner and Ryan Cassin
Have you ever wondered what habits separate the highest performers from those who struggle to complete their to-do lists? In the sixth and final episode of this Team Success mini-series in partnership with Superpowers leaders Steven Neuner and Ryan Cassin, the trio delve into the nine essential habits that are the key to every high performer’s success. (Hint: You can’t do it alone!) From time blocking and daily syncs to letting your executive assistant become your project manager and even giving other high-performing team members their own EAs, this episode has all the information you need to empower your business, maximize your productivity, and keep you working firmly in your Unique Ability®. Don’t miss out!
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Jul 13, 2023 • 11min
How To Prevent Team Territorialism And Nurture Creativity
Shannon Waller dives into a common challenge for a 10x growth team: how to support team members who need assistance without triggering feelings of insecurity. You know they need help to free up their valuable time, but how can you make them feel supported, not threatened? Shannon has tips on fostering Unique Ability® Teamwork and growth mindsets to prevent territoriality and roadblocks to team creativity.
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Jun 29, 2023 • 1h 3min
Pitfalls: Avoid These 5 Mistakes, with Steven Neuner and Ryan Cassin
Shannon Waller, Steven Neuner, and Ryan Cassin return for the fifth in a series on how entrepreneurs can hire and work with an executive assistant. In this episode, discover the five common pitfalls that can ruin your relationship with your executive assistant before it’s even begun. Dive into costly mistakes like being abrasive, hoarding tasks, and adopting a short-term mindset. Stay tuned to the end for Steven’s bonus pitfall. Learn Steven and Ryan’s hard-won strategies to develop your relationship with your assistant and empower them as a proactive partner so they can help you 10x your growth.
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Jun 15, 2023 • 10min
How To Lead with Authenticity – and Authority!
Are you putting yourself into “The Gap” without even realizing it? In this episode of the Team Success podcast, Shannon Waller talks about a common issue faced by many leaders: comparing themselves to other effective leaders. She explores the many pitfalls people face when trying to emulate others, including diminished confidence, performance, and teamwork, and reveals what to focus on instead to become your best, most authentic self. Tune in to learn more about how you can lead with authenticity—and authority!
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Jun 1, 2023 • 12min
Are You Giving Your Team Permission?
As an entrepreneur, are you tired of micromanaging and wish your team could read your mind to make the decisions you’d make? In this episode, Shannon Waller talks through giving permission to your team, a key step toward having a Self-Managing Company®. Learn how to reduce the risks—for yourself and for them—so your team can take the lead without continually asking for permission. Shannon walks you through the tool that will help everyone get on board and come away empowered to take action.
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May 18, 2023 • 53min
Crawl, Walk, Run: How To Succeed In Your First 90 Days With An Executive Assistant With Steven Neuner And Ryan Cassin
Are you an entrepreneur struggling to manage your workload? Are you considering hiring an executive assistant, but not sure where to start? Look no further! In episode four of this six-part series on all things assistants, Shannon Waller and Superpowers partners Steven Neuner and Ryan Cassin discuss the benefits of having an executive assistant and share practical tips for developing a successful relationship with them in the first 90 days. You’ll learn about coaching and scoring systems, the importance of communication, and the pitfalls of overloading your assistant. Listen now to unlock new levels of productivity, freedom, and growth in your business!
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May 4, 2023 • 42min
The One Hire To Transform Your Business And Your Life With Steven Neuner And Ryan Cassin
In part 3 of Shannon Waller’s interview with Superpowers partners Steven Neuner and Ryan Cassin, they get into the details of finding and training a Strategic Assistant® who will grow alongside you and free you up to achieve more, faster. Listen in to learn how to overcome resistance, invest in the perfect partnership, and foster open communication for long-term, transformative payoffs.
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Apr 20, 2023 • 42min
The Benefits And Challenges Of Owning A Family Business
If you own a family business or know someone who does, this podcast is for you. Seventy to ninety percent of American businesses are family owned, and they each come with a special set of challenges, opportunities, and strengths. In this episode of the Team Success Podcast, Shannon Waller and Matt Curry, an entrepreneur with a five-generation history in family business who’s experienced firsthand the transition of inheriting a company, do a deep dive into all things family businesses—the good, the bad, and the uniquely satisfying. They explore not only the difficulties that can arise, but the many surprising benefits of working with family, plus concrete strategies for navigating the complexities successfully.
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