
APQC Podcasts
APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.
Latest episodes

Mar 28, 2022 • 26min
Communicating the Role of AI with Stephen Carradini
On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching, available now in Business and Professional Communication Quarterly. Additional resources mentioned on this episode include AI Weirdness and the “HP Computers are Racist” video (and HP’s response).
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Mar 23, 2022 • 15min
The Future of Remote/Hybrid Financial Management with Robert Bendetti
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of remote and hybrid work within financial management.
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Mar 22, 2022 • 23min
Digging Into The Top Process Tools for 2022
To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found.
This podcast expands on Holly's published article Process Tools in 2022.
Your hosts today are Holly-Lyke-Ho-Gland - principle research lead at APQC - and Lloyd Dugan - chief architect for BPMNextGen.com.
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Mar 21, 2022 • 17min
Cash Flow Management Considerations for 2022 with Robert Bendetti
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for improving cash flow management.
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Mar 18, 2022 • 18min
Riding the Supply Chain Hype Wave with Dave Applegate
On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he’s learned from the people that use it.
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Mar 16, 2022 • 13min
Cyber Risk in Digital Supply Chains with DSCI
On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.
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Mar 15, 2022 • 15min
Process Journeys: A Conversation with Jose Castro
In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum.
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Mar 14, 2022 • 18min
Practical, Tactical, and Radical Knowledge Management with Stephanie Barnes
On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie’s website and her article in Business Information Review.
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Mar 11, 2022 • 24min
KM Success Secrets from Industry Veterans
It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from:
Juanita Coyle, CT1 KMSO, U.S. Navy
Ian Pfaff, CKO, U.S. Army Training and Doctrine Command
Michael Prevou, Deputy CKO, U.S. Army Training and Doctrine Command
Kelly Souders, CT1 Program Director, U.S. Navy Carrier Team One
Allison Wilkins, Knowledge Management Director, Prudential
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Mar 9, 2022 • 23min
Business Considerations on Ukraine with Ronan O’Malley
On this podcast, APQC’s Mercy Harper talks with Ronan O’Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine.
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