Tourpreneur Tour Business Podcast

On Episode 27 of the Tourpreneur Podcast Guest Experience Expert, Josh Liebman of the Attraction Pros podcast shares his tips on how we can improve guest experience on our tours. I ask Josh what he's learned by evaluating theme parks and attractions that we can as tour operators implement in our business to improve the guest experience. How to improve guests experience on your tour with Josh Liebman and Tourpreneur Host Shane Whaley. Welcome to Episode 27 of the Tourpreneur podcast where we flatten the learning curve to help you grow your tour business and delight your customers and delighting customers is a big part of today's episode. Episode 27 is all about how we improve the guests experience. I got chatting with Joshua Liebman. He has more than 13 years of experience in the theme parks and attractions industry. Joshua specializes in guest experience training, guest experience feedback, mystery shopping, quality assurance consulting. So he works very closely with theme parks and attractions to go in and mystery shop then evaluates and work out how they can create an even better experience for their guests.   I ask Josh what he's learned by evaluating theme parks and attractions that we can as tour operators implement in our business to improve the guest experience.

Most online travel startups dream of big funding rounds, big profits and even bigger exits. This startup thinks about preserving Thailand’s diverse culture and supporting local communities. Achi Thamparipattra, CEO and Chief of Fun of HiveSters, sold us on her vision. In this talk, you’ll find out why.

Most tour and activity operators start with passion and follow their instinct and expertise to design great guest experiences. Tomorrow’s operators will use data analysis and careful customer observations to design experiences of the future. In this talk, GetYourGuide’s lead for Southeast Asia walks us through their data-driven journey to custom design a tour product with a partner in Indonesia, and provides insights on how every experience creator can use science as well as art to serve their guests.

We lost some audio on episode 25. so here John talks us through how tour guides of free walking tours get paid and how he is trying to pay his tour guides a full time salary.

I've never really understood how companies make money from a free walking tour and John kindly walks us (sorry for the pun) through it. He's a very passionate entrepreneur and in this episode, we had a great chat about how he got started with his tour business, how he promotes his tours, the business model behind free walking tours, managing tour guides, the OTA landscape, digital marketing etc

Asia’s iconic low-cost carrier has been methodically, if not so quietly, plotting to win big in tours, activities and attractions. In this interview, we sit down with AirAsia.com COO to discuss the carrier's plans for the Best Part of Travel.

Distribution dynamics in tours, activities and attractions are rapidly changing. Online travel agencies (OTAs) are growing fast, raising lots of capital, acquiring reservation systems and driving all sorts of innovations. This poses many important questions to operators of all sizes and segments. This roundtable of OTA leaders and operators will debate them all—and answer tough audience questions.

Christian Watts, founder of City Sightseeing San Francisco, shares his journey from pedicab driver to bus tour operator, discussing challenges and growth in the industry. He explores the evolution of hop-on-hop-off buses, navigating entrepreneurial challenges, and the importance of collaboration in the tourism industry. The conversation touches on the development of Magpie Travel and a new software for tour operators, emphasizing the beta testing process and upcoming launch plans.

Klook has in just a few short years grown to become a leading online travel agency (OTA) for tours and activities across Asia. Now, with a $500 million war chest, they have big plans for global expansion. In this in-depth interview, get the inside scoop on one of the most talked-about companies in online travel. Learn where Klook is headed, and what it means for your tour, activity or attraction business.

An overview of the key trends and issues shaping The Best Part of Travel in Asia and what’s ahead for creators and sellers of tours, activities and attractions with Arival CEO Douglas Quinby