The Salesforce Admins Podcast

Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce and the host of How I Solved It and Automate This! Join us as we chat about everything coming with the Spring ’25 release and what’s new for Agentforce and AI on Salesforce. You should subscribe for the full […] The post Spring ’25 Salesforce Features: AI, Flows, and User Management Updates appeared first on Salesforce Admins.

Today on the Salesforce Admins Podcast, we talk to Erick Mahle, VP of Revenue Operations & Digital Transformation at Lendz Financial. Join us as we chat about how he’s using AI to drive digital transformation and how he started FlowFest, the largest global Salesforce Flow competition. You should subscribe for the full episode, but here […] The post How Erick Mahle Is Using AI to Transform Mortgage Lending appeared first on Salesforce Admins.

Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the five steps you can take to prepare for Agentforce and AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with […] The post 5 Steps for Admins to Get Agentforce Ready appeared first on Salesforce Admins.

Join Lizz Hellinga, a Consultant and Salesforce MVP specializing in data quality, as she emphasizes that clean data is crucial for harnessing the power of generative AI. Lizz warns that poor-quality data can undermine AI insights. She shares that bad data can include duplicates, inaccuracies, and outdated records, highlighting the need for strong data governance. Practical steps for data cleanup and engaging stakeholders in the process are also discussed, making a strong case for the importance of maintaining data integrity in today’s tech landscape.

John Wall, co-host of the Marketing Over Coffee Podcast, brings his expertise in marketing technology to the discussion. He shares how generative AI is changing marketing strategies and workflows, highlighting its role in data analysis and content creation. The conversation delves into evolving marketing personas, emphasizing the shift from traditional methods to AI-driven insights. John also raises important ethical questions about AI-generated content and the impact on organic traffic, making for a thought-provoking and engaging dialogue.

Join Josh Burke, Admin Evangelist at Salesforce with 15 years of AI expertise, as he dives into the future of Salesforce admins. He discusses the exciting implications of Agentforce, illustrating how admin roles are evolving with AI tools. Burke also simplifies the complex world of LLMs and Retrieval Augmented Generation, emphasizing effective prompt engineering. The conversation highlights key content for 2024, including modular flow building, and underlines the importance of strategic event planning to enhance learning and networking.

Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization’s documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversation with […] The post How Agentforce Transforms Customer Interactions at Salesforce appeared first on Salesforce Admins.

Megan Tuano, a Senior Business Analyst at Accenture Federal Services and a prominent YouTube content creator, shares her journey from college admissions to the tech industry. She discusses overcoming fears of entering tech without a traditional background and highlights diverse non-coding roles in the Salesforce ecosystem. Megan also explores the transformative role of AI in consulting, emphasizing the importance of clear career goals and foundational skills. Her insights aim to empower aspiring professionals to navigate their career paths with confidence.

Gillian Bruce, Director of Developer Marketing at Slack and a former co-host of the show, dives into how Salesforce admins can leverage Slack for enhanced workflows. She emphasizes the user-friendly features and low-code solutions available on Slack. The discussion highlights the integration of Agentforce into Slack and how it serves as a powerful hub for communication. Gillian also shares insights on maximizing channel management, embracing automation, and the exciting potential of creating personalized AI assistants to boost collaboration and productivity.

In this engaging discussion, Andrew Russo, a Salesforce Architect at BACA Systems and a solo admin, shares his unique insights. He reflects on key takeaways from Dreamforce, emphasizing the exciting potential of Salesforce Foundations and generative AI. Andrew explains how these tools can help small teams operate efficiently without the need for extensive pilots. With a blend of humor and valuable advice, he highlights the importance of data quality and the benefits of innovative features tailored for smaller organizations.