The Salesforce Admins Podcast How Can Admins Use Slack To Manage AI Agents More Easily?
Sep 4, 2025
Join Jim Ray, Director of Developer Relations and Advocacy at Slack, as he shares insights on enhancing the Slack experience with new usability upgrades. Discover how the revamped Workflow Builder now supports conditional paths to simplify automation. Jim highlights the power of Slack as a centralized hub for AI interactions, making it easier to integrate AI teammates into daily workflows. Listeners will also learn about innovative features like canvases for organizing data and lists serving as handy semi-databases.
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Episode notes
Slack Uses Slack Internally
- Jim says Slack uses Slack heavily and continually learns from internal usage to shape features.
- He frames Workflow Builder as the 'front door' to the platform based on that experience.
Polish Workflow Builder First
- Use Workflow Builder as your front door to Slack automation and polish existing flows for usability.
- Try the updated interface to reduce friction and make workflows easier to manage.
Canvases And Lists Fill Different Needs
- Canvases give a lightweight, focused document place for meeting notes and context inside channels.
- Lists act as a semi-database for simple, searchable records tied to Slack workflows.