If I had to communicate with you during a crisis, what should I do? Text you? Call you? Send you an email? Well, in an emergency – I might want to do all three – or even something more. Hello everyone, welcome to episode 76 - as the Resilience Think Tank presents The Resilient Journey podcast! Today I’m joined by Jeff Brainard and we’re talking best practices for setting up and using a mass notification system. Jeff and I talk about why – with a good tool, you can go BEYOND the typical phone / text / email approach. And you might be surprised where you can post emergency messages these days! We discuss two key areas of using a mass notification system – your people and your messaging. We cover must have features of an MNS, and  best techniques for communicating during unexpected events. The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast. Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

You may not be familiar with the term “location intelligence”, but you use it every day. It’s the basis of your GPS navigation and much more. But done right, it can be a valuable tool for resilience professionals to massively increase your program’s value. Hello everyone, welcome to episode 75 - as the Resilience Think Tank presents the Resilient Journey podcast!  Today I’m joined by Alex Martonik and we’re talking about how location data can be leveraged to enhance your risk and resilience programs and even provide your organization with competitive advantage. Alex discusses the value of sharing important data, not using our own jargon – but speaking in terms that show business value. The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Usually we think that being detached during a crisis would be a bad thing, but today’s guest explains why it could be better to be detached by design. As we look to improve cyber crisis response, is it time for a different approach? Hello everyone, welcome to episode 74 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Nick Scozzaro, CEO & Co-Found of MobiStream and we’re talking about using what he refers to as “out of band” crisis management space. His approach allows the team, documents and conversations to be held outside of your corporate work space. Nick explains that collaboration and communications are key to a coordinated response and that a coordinated response leads to quicker recovery. The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

If you had to pick one animal to represent your brand, which one would you choose? An eagle – soaring high? A lion – the king of beasts? Today’s guest chose neither. Hello everyone, welcome to episode 73 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Susan Shelby and we discuss why acting like a rhino can help you advance your career. We talk about public relations, crisis communications and why they need to be part of your crisis management toolkit. Susan and I talk about how pre-drafted communications templates are a lot like the game Mad Libs -  and how they will make your life easier during a crisis. The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

After episode 71, someone suggested to me that Sarah and I didn’t cover the actual definition of operational resilience. Well, this is part two – and today, the conversation continues Hello everyone, welcome to episode 72 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I continue my conversation about operational resilience with Sarah Garrington. Sarah and I talk about the need to align to key business risks, overcoming optimism bias and we talk about intolerable harm and where we should focusing our attention regarding resilience. And I ask Sarah how to leverage BIA data when doing our operational resilience planning. The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.  Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Hello everyone, welcome to episode 71 - as the Resilience Think Tank presents the Resilient Journey podcast! Today we shift our focus back to operational resilience as I’m joined by Sarah Garrington. Sarah and I get into a detailed conversation about the difference between business continuity and operational resilience. But if you think this is a tired old boring conversation, think again. There is still a lot of confusion about the differences between these two things – and Sarah does an outstanding job in explaining it to us. In fact – we go SO deep, it’s too much for just one episode. Sarah talks about how leveraging the conversation around resilience makes us more relevant as continuity professionals. The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.  Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

I hear it all the time. Guest after guest who comes on the podcast tells me the same thing. I fell into this industry. Except today’s guest really did. No…I mean really. Hello everyone, welcome to episode 70 - as the Resilience Think Tank presents the Resilient Journey podcast! Today we continue our focus on the future of the industry as I’m joined by Rachell Laucevicius. Rachell explains how she ‘fell’ into this work that she loves so much and talks about the importance of building relationships, and understanding exactly what aspects of the job you want to focus on. I asked Rachel what she would change about emergency and crisis management and her answer is amazing. The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.  Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Have you ever been politely called out for something you’ve done professionally? Well, today’s guest challenged me on something related to this podcast. And do you know what? She was right! Hello everyone, welcome to episode 69 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by someone that I think represents the future of the crisis management and resilience industry. Samantha Lara is my guest. Listen as Samantha explains why younger professionals need to be heard on my podcast. We talk about the value of education and certifications vs. work experience. Samantha explains that sometimes if you can’t open a door, you have to create your own door. And we talk about where to turn if you want to dabble in or learn more about an adjacent discipline. Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Do you like resilience? Do you like babies? Do you like awards? Do you like people who are successful at what they do?  Hello everyone, welcome to episode 68- as the Resilience Think Tank presents the Resilient Journey podcast!  Today I’m joined by a prolific award winning business continuity professional – Jayne Romanczuk. In today’s episode Jayne explains that she’s addicted to winning awards – but she reveals the secret sauce that has made her so successful. Spoiler alert it’s going to involve finding ways to improve things, communicating effectively and it’s going to have something related to being inquisitive. You’re going to want to hear this.  We also hear from the newest member of the resilience family – Jayne’s daughter Alina can be heard throughout this episode.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

There’s an old adage that says “with great power comes great responsibility”. Well today’s guest looks at it differently. To him, because of his great struggles, he has a great responsibility. Hello everyone, welcome to a very special episode 67 - as the Resilience Think Tank presents the Resilient Journey podcast!  Today I’m joined by probably the most resilient person I’ve ever met. His name is Ricky Johnson. We’ll get into Ricky’s story at the beginning of my episode – but suffice it to say he’s been through hell. Ricky tells me that while he was enlisted in the Marines, the most intense battles he ever faced were with himself. Ricky’s inspirational story may carry you through the day. It may even carry you through this entire holiday season. Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.