The Resilient Journey

The Resilient Journey is here to help resilience professionals learn more about adjacent disciplines. Last week Mads Paerregaard shared important details about physical security. This week, we dive into the world of crisis communications. Hello everyone and welcome to episode 148 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week, Mark welcomes Stephanie Craig, the President of Kith – a crisis management consulting firm that helps clients prepare for, manage, and navigate high-profile crises. Stephanie explains that when it comes to crisis communications, the goal is to always protect reputations. She and Mark talk about the who, what and how of crisis communications, the importance of knowing your stakeholders and the value of pre-drafted templates. Stephanie explains why trust and clarity are critical to effective communications. Let’s find out why.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.  

From time to time, we all struggle with aspects of our job that are less familiar to us. You may have worked in the resilience industry for a number of years, but never had reason to focus on an adjacent discipline. The Resilient Journey is here to help. Hello everyone and welcome to episode 147 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week, Mark welcomes Mads Paerregaard, CEO of Human Risks.  Mads and Mark are talking about physical security risk and the natural connection it has with resilience. They talk about the value of understanding the business and communicating in clear business language. Mads says that by understanding the criticality of specific facilities, we can establish appropriate security measures and resilience strategies. And…Mads give advice to resilience professionals who don’t have a lot of experience with physical security.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Diversity, equity and inclusion has been all over the news recently. In fact, DEI is everywhere – from the corporate boardroom to the political arena. This week’s guest knows a thing or two about diversity and she says “DEI is going to win!” Hello everyone and welcome to episode 146 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week, Mark welcomes guest co-host Lisa Jones. Lisa and Mark are joined by Dee C. Marshall, CEO and Managing Partner of Diverse and Engaged.  In this important episode Dee explains that we are experiencing what she calls “DEI 4.0” and tells us what’s going on with DEI globally. Lisa asks if organizations rushed to implement DEI and what’s the reason for the recent change in direction. They discuss American privilege and if American culture really cares about the well-being of its people.     Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Gilda Radner said “Life is about not knowing, having to change, taking the moment and making the best of it without knowing what’s going to happen next.”  Change is inevitable. So we asked today’s guest how to deal with change and she said:  Get Over It. Hello everyone and welcome to episode 145 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are joined by professional motivational speaker and fire ball – Anne Bonney. Anne and Mark walk through the 5 Ps of Navigating Change. Anne encourages us to dance in the discomfort zone, focus on what we can control – and how to know when to Punch It Margaret! They talk about that inner voice of doubt and Anne explains that often, the last mile is the hardest. And find out what Anne means when she tells us what is “huglier importer” than offering help to someone.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.  

In this episode, Erik Endress, CEO of On Scene Technologies and seasoned first responder, shares his unique insights on business continuity. He highlights the often-overlooked need for effective communication in emergencies. Erik emphasizes the importance of the Run, Hide, Fight strategy and how to ensure personnel safety during evacuations. The discussion also dives into the challenges first responders face in hybrid work environments and the critical role of established plans for navigating workplace emergencies.

In episode 99 of this podcast, Mark Armour joined us to talk about Adaptive Business Continuity. During our conversation Mark said that he doesn’t like the BIA, plans or documentation. Well…..today’s guest has a different point of view. Hello everyone and welcome to episode 143 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are going to Newfoundland as we’re joined by Garth Tucker, a Director of Business Continuity with over 20 years of experience. In addition to talking about getting Screeched In, Come From Aways and cod kissing, Garth explains that without BIA data, we can’t do effective plans. And without plans, people panic. He provides us with tips and tricks for a better BIA – including how to improve your process, what data to collect and how to effectively use that data.

Chloe Demrovsky, a leading figure in the resilience industry, shares her insights on integrating soft skills like active listening with business functions such as sales and customer service. She discusses the increasing importance of resilience as disruptions continue to arise in 2024. Chloe emphasizes the need for clear, approachable messaging to secure executive buy-in, and highlights how collaboration across departments can enhance organizational resilience. Her perspective on fostering meaningful connections through effective communication adds depth to the conversation.

In last week’s episode, we began a conversation with John Ashford about the uncertainty that elections all over the world are going to have on business. John told us that what he’s seeing in 2024 reminds him more of what life looked like in the 1930s. Hello everyone and welcome to episode 141 of the Resilient Journey podcast, presented by the Resilience Think Tank. This is part two of a special conversation about business resilience during political uncertainty. We are joined once again by John Ashford, Chairman and CEO of The Hawthorn Group who tells Mark what he thinks the implications are of the November US election – including impacts on green energy, infrastructure, and supply chains. John gives advice to businesses and reminds us that in chaos there is opportunity. John explains that risk assessment and risk management will be more important in the next six to twelve months than ever.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

They say that politics is something you should never discuss in polite conversation. But the truth of this episode is that business hates uncertainty and if we’re going to have a real view of risk and resilience in 2024, this is a conversation we must have. Hello everyone and welcome to episode 140 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are joined by John Ashford, Chairman and CEO of The Hawthorn Group who says that there are three specific types of threats business face today: Shooting wars, non-shooting wars and the domestic crises making cities unsustainable for business. On top of our day-to-day focus, much of the world is heading for elections as people will head to the polls in the US, UK, and France and leadership is either new or in jeopardy in the Netherlands, Germany and Canada. This is part 1 of a special two-part episode.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.  

In last week’s episode Mike Janko told us that every journey needs a roadmap. This week’s guest went on a 4 day hike. She had a roadmap, a guide and a chef and still struggled. But the outcome is a treasure for all of us to hear. Hello everyone and welcome to episode 139 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are joined by Melissa Muñiz who shares her lessons about personal and community resilience based on her personal journey in Machu Picchu. Melissa ties her 4 day hike along the Inca trail to her own personal resilience and shares lessons we can apply to our resilience programs.  She and Mark talk about the need for adaptability and how a diverse point of view can help you navigate to a better position. Melissa also shares inspirational stories of community resilience which are lessons for all of us. Listen and find out – did Mark really climb Pike’s Peak?   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.