One Knight in Product

Nick Mehta, CEO of Gainsight and customer success advocate, discusses the evolving landscape of customer success in an AI-driven world. He highlights the distinction between customer success and support, emphasizing the need for strategic integration. The conversation delves into the impact of the shift from zero-interest rates on retention strategies and efficiency. Nick also explores how AI can enhance digital-led customer success initiatives, urging businesses to prioritize proactive engagement to drive retention and satisfaction.

Rina Alexin is the CEO of Productside, a leading product training and consulting company (formerly known as The 280 Group). Rina is passionate about furthering the craft of product management around the world. Her hot take? Product managers complain about stakeholders, but they're just doing their jobs and we need to spend some of our energy on understanding them and properly collaborating rather than treating them as annoyances. Find Rina on LinkedIn or check out Productside If you'd like to appear on Hot Takes, please grab a time!   A message from this episode's sponsor - Leadfeeder This episode is sponsored by Leadfeeder. No more not knowing who’s coming to your website, convert more leads and get a free trial at Leadfeeder.com: Check out Leadfeeder here. Related episodes you should like: May Wong's Hot Take - Product Management is a Team Sport (May Wong, Product Operations Consultant & Coach) Untrapping Product Teams and Getting Rid of Bullsh*t Management (David Pereira, Author "Untrapping Product Teams") Dean Peters' Hot Take - There's More to be Said About the Instagram-ification of Product Management (Dean Peters, Principal Consultant & Trainer @ Productside) John Cutler's Hot Take - The Instagram-ification of Product Management is Driving us Crazy (John Cutler, Product Educator & Author @ The Beautiful Mess) Build Better Products at Scale with Product Operations (Melissa Perri & Denise Tilles, Product Consultants & Co-authors "Product Operations") Knowing your Customers, Seeking Evidence and Sticking up for Continuous Discovery (Hope Gurion, Product Leader and Team Coach @ Fearless Product) Transforming your Organisation to the Product Operating Model (Marty Cagan, Author "Inspired", "Empowered" and "Transformed") Applying Product Management Principles to Life (Miloš Belčević, Author "Build Your Way")

Andy Walters, CEO of Emerge Haus and a generative AI expert, shares his vision of an AI-assistant-first world within the next few years. He discusses the efficiency and benefits that AI will bring to customer service, while contemplating the balance between technology and human connection. Walters touches on the profound transformations that AI will spark in various professions, raising concerns about job security in vulnerable sectors. He also highlights the urgent need for effective regulation in managing the rapid advancements of generative AI.

Bjarte Rettedal is a photographer-turned looking to take his interest in behavioural economics and systems thinking and pursue a career in UX design. His hot take? AI models should be under public ownership or at the very least fully transparent. We don't let people release supplements or medicines without extensive testing, so why are we OK with something as potentially high-impact as AI models? Find Bjarte on LinkedIn or bjarterettedal.com If you'd like to appear on Hot Takes, please grab a time!

Greg Prickril is a B2B Product Management coach, consultant and trainer who has gone all-in on AI and is bullish about the impact that he thinks it'll have on product management. His hot take? AI is going to change everything about product management. It's going to mean fewer jobs are required to deliver products, but it also opens up opportunities for business-focused product managers to make a real impact in their jobs, and accelerate them in doing so. Find Greg on LinkedIn, Prickril.com or https://www.coachpms.com/ If you'd like to appear on Hot Takes, please grab a time! A message from this episode's sponsor - Leadfeeder This episode is sponsored by Leadfeeder. No more not knowing who’s coming to your website, convert more leads and get a free trial at Leadfeeder.com: Check out Leadfeeder here.

May Wong is a product operations consultant and coach who also runs ProductTO, an in-person product management meetup in Toronto. Her hot take? Product management is a team sport, and too much product management literature focuses on what the product manager should do, not what the team should do. If you'd like to appear on Hot Takes, please grab a time! A message from this episode's sponsor - Leadfeeder This episode is sponsored by Leadfeeder. No more not knowing who’s coming to your website, convert more leads and get a free trial at Leadfeeder.com: Check out Leadfeeder here.

Product leader David Pereira discusses the impact of incremental changes in product teams and the need to address 'bullshit management'. They explore shifting from coordinative flow to collaborative flow and the importance of evidence-based decision-making. The podcast emphasizes breaking free from common traps in product management and advocating for a unified product manager role with end-to-end responsibilities.

Former opera singer turned product management leader, Dean Peters, discusses the Instagram-ification of product management, debunking myths and exploring the challenges faced by product managers in the industry

Aakash Gupta, a product leader turned author, discusses the rebound of product leadership job market, the importance of networking for hidden job opportunities, and prioritizing job preferences beyond monetary benefits. He shares insights on strategic relationships with recruiters and VCs, evolving compensation trends, and optimizing LinkedIn profiles for job searches.

Resume coach Nils Davis discusses the importance of storytelling on product manager resumes. He highlights how most resumes focus on tasks rather than achievements, and offers tips on how to craft compelling narratives to stand out to employers.